AXS’s earns a 2.7-star rating from 36 reviews, showing that the majority of event-goers are somewhat satisfied with ticket purchasing process.
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Horrible
Horrible. This was our chat and then she just left: ***I bought a Sevendust ticket for 9/29 and a parking pass *** was only emailed the concert ticket. How do I get the parking pass?
Chat started
***. aT AXS USA joined the chat
***. aT AXS USAHi ***. Thank you for contacting AXS! My name is ***. aT AXS USA.
***Hi there
***. aT AXS USALet me check on the parking pass *** you
***Thank you
***. aT AXS USADo you have your order number?
***Yes one minute please
XXXXXXXX. That's the confirmation number. Let me find something else in my email
***. aT AXS USAOk
Does your email say you have a parking pass?
***No but my payment did
Still looking
***. aT AXS USAOk
***Ok, so i'm looking at my credit card statement - I have a $16.50 charge for the parking from ARRIVE
$41.97 for the ticket and $16.50 for the parking
Both purchased at the same time, but never received anything about the parking pass
***. aT AXS USALet me check something
Getting some answers now
***Thanks
***. aT AXS USAI have my lead looking into it now
***That's fine, take your time
***. aT AXS USAOn your confirmation email does it have parking on there?
***no, but I was charged for it!
***. aT AXS USAwhere is the event taking place?
***Jannus Live in ***
***. aT AXS USAOne moment
***I screen shotted the order summary before purchasing. I bought a parking pass *** Morgan Stanley Tower Garage
***. aT AXS USAThat's actually perfect that you did that the parking is from a third party which is arrive so all you would need to do is show that screenshot to the parking attendant and you will be able to park
***That's not cool. I need some kind of pass *** Arrive that I bought through you
I'm not explaining that and showing my credit card bill. They won't let me in
***. aT AXS USAYou can contact arrive I'm pretty sure they can walk you through how to get your parking pass *** your phone
***Do you have a number for them? I bought this through the AXS site!
I think you should contact ARRIVE for me since I bought this on your site. This is not good customer service at all
***. aT AXS USAOn the site, it says third-party parking, and let me find their contact information for you
Hi *** , are you still there?
***I am
***. aT AXS ***
***Thanks I guess?
***. aT AXS USAIs there anything else I can help you with today?
***Yes stay on the line while I talk to them because this is a bunch of ***
I'm on hold
***. aT AXS USAok
***Thank you. I can't be the first person this ever happened to and you (AXS) should fix this
I am on the phone with someone now
***. aT AXS USAFor future reference, you can visit support.axs.com for additional self support tips and hints. Thanks!
It's been my pleasure serving you today and I hope that I was able to resolve all your concerns and questions. Again, my name is
***. aT AXS USA. If you need us in the future, please don't hesitate to reach out.
We are on a mission to be the best in the ticketing industry! If you felt I did a phenomenal job in assisting you today, I would greatly appreciate your feedback. Please leave me a review at: *** Have a great day and stay safe.
***. aT AXS USA left the chat
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AXS Complaints 0
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About AXS
Apart from providing seamless ticketing services, AXS provides a holistic experience that enhances the event-goer's overall journey. From helping users discover events that are tailored to their interests to providing in-venue services like mobile ticket delivery and mobile concession ordering, AXS is renowned for its exceptional customer service.
One of the key features of the AXS platform is its advanced technology, which simplifies the event-goer's experience by offering a range of innovative functionalities. This includes the ability to create a personalized profile that enables users to easily purchase tickets, track upcoming events and access unique content.
AXS has positioned itself as a trailblazer in the ticketing industry by constantly improving and evolving their services to meet the needs of their customers. This has led to the platform becoming trusted by major event organizers, promoters, and venues across the world.
In summary, AXS is a leading digital ticketing platform that prides itself on providing an exceptional customer experience. With an unparalleled range of events and advanced technology at their disposal, AXS has become the go-to destination for millions of event-goers seeking secure and convenient access to some of the biggest events in North America.
Overview of AXS complaint handling
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AXS Contacts
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AXS phone numbers+1 (213) 519-9400+1 (213) 519-9400Click up if you have successfully reached AXS by calling +1 (213) 519-9400 phone number 20 20 users reported that they have successfully reached AXS by calling +1 (213) 519-9400 phone number Click down if you have unsuccessfully reached AXS by calling +1 (213) 519-9400 phone number 41 41 users reported that they have UNsuccessfully reached AXS by calling +1 (213) 519-9400 phone number
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AXS emailsunsubscribe@axs.com97%Confidence score: 97%Communication
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AXS address425 W 11th St #100, Los Angeles, California, 90015-3467, United States
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AXS social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 28, 2025 - View all AXS contacts
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