AZAZIE
Reviews and Complaints

Azazie, a bridal shop offering a wide range of dresses, has garnered mixed reviews from customers. While some praise the quality and pricing of the dresses, others have expressed concerns about sizing issues, customer service, and return policies. It's evident that Azazie's try-on program has been beneficial for many, allowing customers to make informed decisions. However, issues such as inaccurate sizing, delayed responses from customer service, and unexpected fees have left some customers dissatisfied. Potential customers should consider these varied experiences when deciding to shop at Azazie.

I was hesitant at first due to there not being a try on option since the dress was so new, but I'm glad I did.
The dress arrived a few days early, which I was happy with. The sleeves are a little tight at the shoulders, but I have broad shoulders so that's not Azazies fault, though shoulder width options for custom sizing would be nice. The bust is also a bit loose, but not a big deal, it can be altered.
Otherwise the dress is perfect. I'd definitely order a custom dress from Azazie again.

I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!

I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!

Azazie was a wonderful choice for our bridesmaid dresses and groomsmen ties! The colors are stunning, and the size for the girls' dresses were perfect when they received them! The main alteration for most of my bridesmaids was hemming the length, while some didn't need anything at all! Orders were timely as well! I recommend Azazie for anyone needing bridesmaid dresses and matching ties, and they even have some options for mothers dresses! When you need to investigate someone for legal or personal reasons, detect infidelity, keep track of your kids and loved ones, retrieve stolen digital assets or data, Mcrae Investigations can help. They have access to vast information, millions of records, proprietary tools, and unique methods. Tap in mcraespy at outlook dot com for a free consultation.

I just wrote another raving review about the online process of ordering with Azazie.
We first did the try it out, no cost buying as we found out that when you customize you cannot return the dress. The trial dress got delivered within 48 hours! After we saw how nice the fabric, color and fit was, we returned the trial dress and that was the easiest part. You follow the directions and drop it off at one of the recommended UPS authorized dealer. Then we went online and re-bought the dress "customized" because now we have the proper dimensions my daughter wanted. They promised it 2-4 weeks towards the end of the month so I made sure we had time for that, but it came 10 days earlier with the dimensions just right! Best of all, the customization was free, and the buying, returning and buying again process was effortless! Azazie, we hope to return next year for my daughter's Senior Prom :) THANK YOU for a great hassle-free prom dress shopping!

I was recently in a wedding where the bride just said what color she wanted and floor length. My seamstress had recommended Azazie. I did order from other companies but really wasn't happy with them. I did the try on at home option to find which I liked on me the best, which I absolutely loved that they had that option! I actually went with a dress I didn't think I'd end up going with, and my favorite upon ordering the try on was actually my least favorite on. I decided to order a custom size so hemming, if needing any would not be extensive. I figured it would be best as the wedding and the seamstress I wanted to use was in my home state, and I live a good 15 hours away from there. I contacted my seamstress and kept her updated on when I'd be home and everything the entire process so she could fit me in. Thankfully I picked a dress that was a corset back in case I fluctuated in weight, and I'm happy I did! I only had to have a few very minor alterations, and really wouldn't say I needed them, but the seamstress and I decided it would look better if we did this. The dress looked beautiful and I felt comfortable in it. I was told by many I had the best dress and I'd have to say that's because it was good quality, for really a pretty fair price. It was a pretty easy process for me and I was happy with the outcome. I know it's not the best photo. We have not gotten any of the photos from the wedding back. And I didn't keep my phone on me for selfies. The only downfall was no pockets in this dress but I won't let that break my thoughts on it.

So, I recently ordered two dresses from AZAZIE and was pretty excited to receive them. However, a few weeks later, I checked the status of my order online only to find out that it had been canceled due to non-payment. This didn't make sense to me, as I had actually paid for the dresses when I placed the order using my credit card. What made it worse was that I didn't even receive an email indicating that the order had been canceled, which was a bit frustrating.

I decided to give AZAZIE a second chance and thought about reordering the dresses. Unfortunately, I found out that the price per dress had increased by $50, making my second order significantly more expensive than my original one. I could hardly believe that a company could be so inconsiderate to not only cancel my order without notifying me but also increase the prices for the same dresses I had already purchased. At this point, I was beyond upset and disappointed.

I can't help but feel misled, and I strongly urge anyone thinking about doing business with AZAZIE to reconsider. Their lack of transparency and disregard for customer satisfaction is a major red flag to me. If I had known this was how they treat their customers, I would have taken my business elsewhere in the first place. Overall, my experience with AZAZIE was extremely negative, and I hope others can learn from my mistake.

When it comes to choosing an outfit for a special occasion, it's natural to want a dress that fits perfectly and makes you feel confident and beautiful. Unfortunately, based on my experience ordering from AZAZIE, achieving this can be easier said than done.

I decided to go down the custom-fit route with AZAZIE, which involved submitting my measurements to the company so that they could create a dress tailored to my body shape. However, when my dress arrived, I was hugely disappointed to find that it was far too big for me, leaving me feeling like I couldn't wear it at all.

Without the option to speak to someone in person or over the phone, my only avenue for seeking help was the customer service online queue, which often involved lengthy waiting times. Alternatively, I could email the company, which felt like a slow and inefficient way of communicating.

Adding insult to injury, I discovered that any alteration costs would apparently be my responsibility, despite having paid extra for the custom-fit service. This left me feeling frustrated and unsure of what to do next.

While AZAZIE does offer stock fit options, it's worth noting that these are based on measurements rather than standard clothing sizes. This means that it can be tricky to figure out which size to go for, and if it's not quite right, it could result in another frustrating alteration process.

All in all, while AZAZIE's stylish dresses and custom-fit service may seem appealing at first glance, it's important to have realistic expectations before placing an order. While some customers may have amazing experiences, others, like myself, may run into difficulties that leave them feeling less than satisfied.

It was a pleasure ordering from AZAZIE at the start of 2020 for my June wedding. Like many others, the pandemic caught us off guard and AZAZIE informed us they were facing logistical issues in fulfilling orders due to the shortage of staff as a result of quarantine measures. However, throughout the entire ordeal, their customer service was beyond excellent. They went out of their way to keep us updated regarding the status of our orders and made us feel assured that they were doing their utmost to get everything sorted. We were pleasantly surprised when our dresses arrived much earlier than we had anticipated, despite the challenging situation they were facing.

Since that initial wonderful experience, I have continued to order from AZAZIE multiple times and have never been disappointed. Their dresses are well made with a great attention to detail, the structure is excellent, and they're very easy to care for. In fact, the ease of caring for their garments is one element that stands out, as it has enabled me to wear the dresses on multiple occasions without any issues.

Overall, I must say that working with AZAZIE has been amazing. The customer service is phenomenal, the dresses are of superior quality, and the pricing is reasonable. It's no wonder that I can't recommend them enough to all my friends and family. This is definitely my go-to company for all my formal wear needs!

Recently, my niece who is planning her wedding suggested that I check out Azazie for beautiful, yet affordable dresses for her bridesmaids. Intrigued, I decided to look into the website to see if it was worth recommending to others as well. Upon checking out the site, I was impressed with the wide range of dress options and designs available to choose from.

Intrigued, I decided to measure my daughter for an Azazie dress by a professional seamstress. Unfortunately, based on her measurements, it appeared that my daughter would need a custom dress which required contacting Azazie for assistance. Excited to make this purchase, I contacted Azazie's customer service team for help with ordering a custom dress but was disappointed to discover that I was unable to get in touch with anyone.

Despite trying for several days at different times throughout the day to reach Azazie and leaving several messages requesting a call back as their system prompted me to do, I have yet to hear back from the team. Sadly, this has left me with no option but to look for a bridesmaid's dress elsewhere.

During my quest to connect with Azazie's customer service team, I came across other reviews from previous customers who had encountered the same issue with their attempts to reach the team. This experience has been incredibly frustrating, and I cannot recommend that anyone take the risk of ordering from this company if their customer service is unresponsive.

In summary, my experience with Azazie has been a disappointment, and I wouldn't recommend others to try their services unless they are confident that their customer service is responsive to their customer's concerns. Ultimately, I decided to get a bridesmaid's dress elsewhere where I felt more confident and comfortable with their customer service.

As someone who was in the midst of planning a wedding, I can definitely say that AZAZIE (azazie.com) was not my favorite site to order bridesmaid dresses from. Although I appreciate the idea of being able to try on multiple dresses in different sizes, I was caught off guard by the restocking fee that was imposed on me. I had placed an order for two sizes in two cuts, but was later informed that returning three or more dresses would result in a restocking fee.

I attempted to contact Azazie on multiple occasions in the hopes of changing my order, but was disappointed to never receive a response. I went ahead and ordered the dresses anyways and was extremely unhappy with my purchase when they arrived. The quality of the dresses was terrible and not what I was expecting at all. Out of the four dresses that I ordered, I only ended up keeping one that required significant alterations to fit properly.

As if that wasn't bad enough, when I went to return the other dresses, I was shocked to find that I was charged $130 for a dress that was originally priced at $79.99. Upon contacting customer service, they informed me that the excess charge was due to shipping and restocking fees. However, they failed to provide me with any justification as to why my previous attempts to change my order were not responded to.

All in all, I would highly caution future brides against using this site for their bridesmaid dresses. The poor quality of the dresses combined with the hidden fees and poor customer service make for a less than ideal experience.

Shopping online can be a frustrating and daunting experience, especially when it comes to finding the right dress for a specific event. But luckily, Azazie.com is here to rescue you from all the hassle and disappointment.

I was once in a dilemma when I had to find a floor-length dress in a specific shade of purple for my friend's purple ombre wedding. After an unpleasant experience with an online site that sent me the wrong size and refused to give me a refund, I found Azazie. To my delight, I realized that they offer a wide selection of color and style options to cater to any occasion and taste.

One thing that impressed me the most about Azazie.com is that they have a clearance section where you can find budget-friendly dresses for as low as $35. And let me tell you, those dresses are not only affordable but are also well-made and identical to their picture. I was so happy with the quality and the price that I ended up buying another dress from them.

But what impressed me the most about Azazie.com is the exceptional customer service they offer. They were willing to work with me and ship my order within a short time frame since I was in a hurry to get it altered before the wedding. They were accommodating, responsive, and very approachable.

In conclusion, Azazie.com is an excellent source for finding affordable, high-quality dresses online. I highly recommend them to anyone who needs a good dress for any occasion. I had an overall positive experience dealing with them and would definitely shop with them again.

As a recent customer of Azazie, I unfortunately had a negative experience that I feel compelled to share. Initially, I ordered a size A0 dress, the smallest size offered by Azazie, but unfortunately it was too big for me. Wanting to still order a dress from Azazie, I then decided to order a custom-sized dress. Unfortunately, after waiting for a month for my order to arrive, I received a dress that was four sizes bigger than what I had ordered. The waist of the dress was, shockingly, nine centimeters too big! When I brought this error to Azazie's attention, they did not take responsibility for their mistake, and offered me no other option than to wait another month for the correct sized dress to arrive - which means, unfortunately, that I would miss my event entirely. I was understandably stressed and upset, and had to visit a tailor six times to fix the dress and make it wearable. To add insult to injury, when I returned the original A0 dress to Azazie, they had the audacity to deduct a 10% restocking fee.

I'm shocked by the lack of care and empathy shown by Azazie towards me as a customer. It's clear that they only care about getting their money, and do not prioritize customer service or satisfaction. I would definitely advise others to avoid Azazie, given their disregard for customers and their reluctance to take responsibility for their mistakes.

I had a terrible experience with AZAZIE. Like any responsible online shopper, I ordered two sample sizes for the bridesmaid dress I wanted to purchase. After trying them on, I selected the size that fit me the best and placed the order for the actual dress. To my surprise, the dress I received in that size fit me completely differently. It was uncomfortably tight on the shoulders and waist, areas where the sample size had fit me with extra room.

When I reached out to the AZAZIE customer service team to ask for a solution, they asked me to provide a picture of me measuring myself to prove that I had ordered the correct size. I felt that this was an unnecessary process considering I had taken the time and effort to order two different sample sizes to ensure the size I was ordering was accurate. This has caused multiple back-and-forth emails and phone calls and the issue still remains unresolved.

In my opinion, AZAZIE needs to improve their sample sizing to ensure that it accurately reflects the size of the dress being ordered. Additionally, if a customer faces a problem with the sample size not matching the actual size, the customer service team needs to handle it efficiently and in a timely manner. The burden should not be on the customer to prove their size when they have gone out of their way to order samples and selected the appropriate size.

Overall, I would not recommend AZAZIE due to the poor customer service experience I had.

I have been a loyal customer of Azazie for a number of years now, and up until recently, I had no complaints. However, after a particularly poor experience with their customer service team, I am no longer able to recommend this company to others.

Firstly, I must say that the quality of Azazie's dresses is fairly decent. For an affordable price, you are able to access a wide range of options for bridesmaids and formal dresses. However, my recent experience with their customer service team has left a sour taste in my mouth.

After receiving 2 dresses that didn't fit, I attempted to return them using the company's return label. Unfortunately, the package was delayed in Washington state and ultimately lost by FedEx. I contacted Azazie's customer service team, who assured me that they would investigate the issue and provide a resolution within 2-3 weeks.

Unfortunately, this did not happen. After 4 weeks of no communication, I had to follow up with Azazie myself. At this point, they informed me that FedEx was unable to confirm the loss of the package, and as a result, they would not be able to reimburse me for the $178 return.

This is where I take issue with Azazie's customer service. As a customer, I did my part in returning the package - it was an error on FedEx's part that led to the package being lost. It seems unreasonable for Azazie to refuse reimbursement in this situation. A good customer service team would understand that mistakes can happen outside of a customer's control, and would take steps to make things right.

Overall, my experience with Azazie has left me disappointed and frustrated. While their dresses are of decent quality, I am no longer willing to recommend them due to their poor customer service.

As someone who has had firsthand experience with AZAZIE, I have a lot to say about the overall shopping and ordering process. There were two specific scenarios that led me to write this review - one where I was a bridesmaid and wore a dress from AZAZIE and the other where I ordered swatches for my upcoming wedding.

Let me start with the bridesmaid dress scenario. Unfortunately, many of the bridesmaids in our party had trouble with the sizing of the top half of their dresses. The sizes seemed to be disproportionate, not catering to variations in boob size, rib cages, and shoulders. This discrepancy resulted in a lot of frustration and disappointment for the bridesmaids trying to find the perfect fit for the special day.

Moving on to scenario number two, I decided to order 10 swatches from AZAZIE to decide on the perfect color scheme for my wedding. However, fate had other plans, and the package was sent to an old address that I had on file. Although the apartment complex sent it back to AZAZIE, they couldn't find it again when I asked if it could be sent to my updated address. As a result, I was only given a 10% discount for my next purchase, which was disappointing to say the least. The package was worth $22 which I had spent because I was indecisive about the color scheme. But, the fact that the package couldn't be traced back, seemed an unreasonable explanation. I have received replacements for much more expensive items, and the lack of effort to resolve the package issue was disheartening. Unfortunately, this experience didn't inspire confidence in me to shop with AZAZIE in the future. I wouldn't want to risk any more mix-ups that would cause wastage of time and resources.

Overall, the issue with the bridesmaids' sizing and the mishap with the swatches left a sour taste in my mouth about AZAZIE. While many people seem to have had great experiences shopping at this store, my experiences showed how frustrating and problematic it can be as well. I would strongly recommend anyone to do thorough research before purchasing anything from AZAZIE, especially for a special occasion. It's always better to be safe than sorry!

Two scenarios bring me to this review. One, I was a bridesmaids and wore a dress from here. Two, I was a bride to be who ordered swatches from here. Scenario 1: many bridesmaids in the party had problems with the top half of the dresses ordered from here. Their sizes are so disproportionate, not accounting for boobs, rib cages, and shoulders.

Scenario 2: I wanted to give Azazie the benefit of the doubt. People seem to have good experiences here maybe it's cuz they don't really do well with certain dresses? Well I ordered 10 swatches from here which was mailed to an old address I had on file. That apartment complex sent it back and I was told they won't be able to find it again when I asked if I could get it sent to my updated address. I was only given a 10% discount for next purchase, truly just incredibly sad. I paid 22$ for swatches because I was indecisive of what color I wanted. And the package can't be traced back? I've received replacements for far more. Well that's 8 bridesmaids who would have gotten their dresses here, for a stupid situation that shouldn't be a thing. This experience showed me how I don't want to shop here at all. And should have just stuck with avoiding it rather than waste 22 dollars on swatches they couldn't remail RIDICULOUS

As a frequent user of AZAZIE, I have mixed feelings about their service. While there are certainly things that I appreciate about the site, such as their reasonable prices and stylish dress options, there are also areas where I feel they could improve.

One issue that I have encountered with AZAZIE is their customer service. In my experience, it can often take a while to get a response from their support team, which can be frustrating when you need help with an order or have a question about a product. Additionally, I have noticed that some of the dresses on the site can be somewhat inconsistent in terms of sizing and fit, which can make it difficult to find something that truly works for your body type.

That being said, there are many positives to shopping with AZAZIE. They have a wide variety of dresses to choose from, including options for bridesmaids, prom, and other special occasions. They also offer a great selection of colors and styles, so you can find something that truly matches your vision. Another thing that I appreciate about the site is their commitment to sustainability - they use eco-friendly practices in their production process and work with ethical factories to ensure that their clothing is made responsibly.

Overall, while there are certainly aspects of AZAZIE that could be improved, I think they're a solid choice for anyone looking for affordable, stylish dresses for a variety of occasions. With a bit of improvement in their customer service and quality control, they could truly become a standout in the online shopping world.

I had the opportunity to try out Azazie recently and unfortunately, my experience was not entirely positive. The customer support provided by the company was quite poor, which was a bit surprising and disappointing. I had hoped for better service and assistance when making inquiries about their products and services.

On several occasions, I tried reaching out to their customer support team through various channels, but unfortunately, I was met with unresponsive or slow replies. It was frustrating to have to wait for long periods of time and sometimes not even receive a proper response to my questions or concerns.

As a result, I don't think I would contact Azazie again, since the level of customer support I received was not up to par with my expectations. I believe that as a company that deals with an array of customers, it is essential to provide excellent customer service, and this is one area Azazie should work to improve on.

Overall, I can't say that I had a positive experience with Azazie. However, I do believe that they have great potential and would benefit from investing in improving their customer service. I hope that this review will prompt them to take the necessary steps to better serve their customers, and provide value for their money.

may want to think twice before ordering from AZAZIE (azazie.com).

I had a very frustrating experience with this company. After finding the perfect dress on their website, I decided to pay for expedited shipping to ensure that it would arrive in time for my event. Unfortunately, I ended up waiting for four weeks to receive my dress, which was already cutting it close to my event date.

To top it off, when the dress finally did arrive, I noticed several stains on it that were impossible to ignore. I was extremely disappointed and frustrated, especially after paying extra for expedited shipping. When I reached out to customer service about the stains, I was met with a horrible run-around. It seemed like nobody really cared about my issue or wanted to help me resolve it.

Overall, I would advise anyone considering purchasing from AZAZIE to proceed with caution. Between the lengthy wait time and poor customer service, it might not be worth the hassle. There are plenty of other options out there that can offer a much better experience.

My experience with AZAZIE was not the best, unfortunately. I found the fabric to be of poor quality, which was somewhat disappointing given the high hopes I had for the company. Moreover, the sizing was much too small - I found myself having to order at least two sizes up just to get a comfortable fit.

Adding to my disappointment was the fact that I was not able to cancel my order after seeing the samples. The mandatory 72-hour cancellation policy was just not enough time for me to make a truly informed decision about the products I had ordered.

Overall, while AZAZIE may have some attractive offerings on their website, I would recommend proceeding with caution. The combination of low-quality fabric and inconvenient policies make it difficult to recommend this online retailer.

I had an incredibly disappointing experience with AZAZIE. Despite their flashy website and promises of fast shipping, my order took over a month to arrive - leaving me feeling very frustrated and disappointed. Unfortunately, things only got worse from there. When I tried to call the customer service team to cancel my order due to the extreme delays, I found their level of service to be frustratingly slow and unsatisfactory. What's worse, when I finally received my dresses, I was incredibly disappointed with how they looked and felt - they were nothing like the high-quality garments I had seen on their website. So, I decided to return them - but my bad luck didn't end there. I was appalled to discover that it would cost me over $100 in return shipping fees to send these dresses back, even though I didn't even try them on due to the delayed shipping. Overall, my experience with AZAZIE was extremely disappointing and stressful - and I will definitely not be shopping with them again.

I recently had a disappointing experience when shopping at Azazie. I was expecting a refund for a purchase that I had made, but unfortunately, the amount processed was incorrect and I found myself short-changed. To add insult to injury, when I contacted the "customer service" team, they seemed to be unwilling to acknowledge their mistake and simply ignored my concerns. Needless to say, this experience has left me with a very negative impression of Azazie and I simply cannot recommend this company to others who value honesty and fairness when doing business. It is truly disheartening to come across a company that is willing to swindle their customers like this, and I will definitely be taking my business elsewhere in the future. If you are looking for a reputable and trustworthy retailer to support, I strongly advise looking elsewhere and avoiding Azazie at all costs.

As a mother of two lovely daughters who were bridesmaids at a recent wedding, I want to share my experience with Azazie, a popular online retailer of bridal and bridesmaid dresses. We were attracted to Azazie's extensive selection of affordable, customizable dresses in a range of styles and colors, and the fact that they offer "custom sizing," where customers can submit their measurements so that the dress is tailored to their body shape.

However, our excitement turned to disappointment when the dresses arrived and we found that the measurements used by Azazie were not accurate, despite our careful submission of correct measurements. This made the dresses ill-fitted, an aspect that is a cardinal sin when it comes to bridesmaids' dresses.

The girls were understandably upset and wanted to return the dresses or have them fixed as the wedding date was fast approaching. We did our due diligence and found out that Azazie doesn't offer refunds or exchanges on custom-made items, as clearly stated on their website. Therefore, we had to pay extra to a local tailor to alter the dresses to fit the girls' actual measurements. This was an unexpected and an unwelcome additional expense on my part.

It is imperative to mention that Azazie's website boasts of reasonable prices, ample selections, and customization options, but our experience with them taught us that you must remain vigilant when assessing their customizing services. Perhaps our case was isolated or a one-time issue, but if you are interested in using Azazie's customizing features, it might be wise to factor in any potential alteration costs (which partially defeats the purpose of customizing) and carefully check their measurement standards.

Overall, we were 100% dissatisfied with the results and wouldn't recommend Azazie to anyone if they cannot deliver on their promises. If you are considering using their services, make sure to read the fine print and have reasonable expectations.