Babies "R" Us
Reviews and Complaints

On 9/13/07 I visited the Babies R US store in Holyoke MA with my 6 months old grandson to return an item received as a gift. As I stood in line with my grandson patiently waiting my turn, another customer came into the line beside me. When it became my turn to do my transaction, the sales clerk ignored me, and acknowledged the other customer beside me letting her know that she will help her. I politely pointed out to the sales clerk that I was next in line. This seem to upset the sales clerk and she continued to ignore me and did not apologized or say hello. In fact, she apologized to the said customer. The sales clerk only concern was questioning me about the return merchandise as if it had been stolen, and opening the sealed box (which was never opened) with the original packaging and tape. Suddenly, the sales clerk stopped what she was doing, and began assisting the other cashier who was by now helping the same customer from earlier. Again, I politely interrupted her, and asked why I was not being helped. I requested to speak to a manager.

The manager to my dismay was very unfriendly. When I added that I felt I had experienced some discrimination by his staff, he totally became offensive. This manager argued with me hovering over my grandson, who was asleep, raising his voice in anger saying... “Well, if you want to hide behind being discriminated against because you are a minority that is your problem!”...“Look around can’t you see how diverse our store is?” To say hiding behind being minority, gay, handicapped, fat, or elderly when discriminated against is stereotyping. To experience any form of unfriendly customer service be it indifference or discriminatory is saying to a guest- "You are not welcome in the store." There should always be a friendly and courteous staff to meet and greet all guests, and make them feel welcome. Especially, a baby store.

I went to the store to make an exchange and the cashier by the name of Danneisha asked me several questions including my name, which I spelled with a double r.she could not understand, so she tell me I should not say double.She told me I have an accent with an arrogance, I was shocked by her rudeness, which other customers in line notice.I immediately asked to speak to a manager, she answerd she was the manager.I then told she should not be talking to me that way if she is the manager.She then continue with her rudeness unapologic about her behavior.I was very upset about this incident.I would like to get a contact of the corporate headquater to further my complaint.I am expecting a reply from this complaint.

I had purchased something from the website and went to the store to pick it up. The associate refused to give me my product without the confirmation email printed out. She would not let me read off the confirmation number. She said she had to see it on paper from the email I was sent. After telling me that what I was telling her was incorrect and being argumentative, she called her manager over and said told her manager in front of me that I was being combative. The manager would not give me my product but was more than happy to return it.

Mommy- you make me sick. stick to what your MOMMY told you, if you dont have anything nice to say dont say it at all.

Babiesrus location: 545 ROUTE 17 SOUTH PARAMUS NJ US 07652, P: [protected]

I went to buy a baby shower gift for a girlfriend of mine. While the registry personnel was helpful, there was only one register open to pay for the item. On a Saturday afternoon?! When I asked a woman cleaning up one of the cashier lines whether her register was open, she simply said "hold on!" in an attitude and to my surprise walked away!

She then walked up to another co-worker, pointed towards me as if there was a problem and then disappeared.

I just had one item so I just stood in the only *long* line to pay for the item. A few minutes later she opened a new cashier's line and looked as if she was bothered by the *long* line. When I got to her and observing her *I don't want to be here* attitude, I just left the item at her register and walked out. I ended up purchasing the item at amazon.com.

Babiesrus, if your employees *don't want to be there*, cut them loose. It'll be better for you because I'm planning on registering at a baby store for gifts. Guess what? I'll probably be registering at buy buy baby or some other store where I feel the attitudes of people working at the store are friendlier.

Get over yourself.

I went to the BABIESRUS store at Rowland Heitghts today to returen 8 items from my 5 different online orders.

When I arrive the store at 10:20 am, there is no one at the customers service, I waited for about 10 mins, still no one, and there are four staffs chatting at the checkout and no customers were there. I asked one of them to help me with the returns.

A shop assistant named SONIA came to help me with returen, she scaned all recipets I broght, then told me she can not find anything in the system, therefore I can not return them.

I showed her all the item I have and asked her to check again with the barcode, she found 3 items in the system and return them.

The rest of them she sais there were no way to return.

In the whole process, she had a extremely cold face and very impatience attitude, this is the most horriable shopping experience I ever had. She is so cold and insolent, I am 8 months pregnent and stood there for an hour, she never lift her eyes to look me in the face. Then she just walked away.

I called [protected] to ask help and asked another shop assitant to help me.

I can't drive and I don't know how to drop them off at UPS to send them back, therefore I followed the instruction of "Hassle-Free Returns" as online purchases can be returned to stores. It turned out that online orders can NOT be returned to stores, I am so frustrated and confused.

This store wellcomes new parents to be with lists and quantities of items needed for their newborn. They sign up for a registry as well as buy many items on their own. This week my daughter in law went to return items that were bought in too large quanties - 12 newborn onesies, she opened 1 package and the baby out grew them before the other package was used. The new laws tell parents not to use bumperguards for health reasons, she had purchased them as they were on her list from things needed from babies r us, she is now setting up her regular crib as the baby is 3 1/2 months old. She went to return these items and useless gifts she has received, she was going to replace them with other items from the store, they refused to allow this.

They are taking advantage of inexperienced parents and are not following the quidelines set up by the medical field to prevent SIVS in newbornes. I as well as all of the other grandparents and people I know are going to get out the word not to shop there. They are running a scam taking advaantage of inexperienced young people.

I am going to try to get in direct contact with them.

I had a similar experience at Babies R Us in Anderson SC. I bought dipers for a baby shower gift, and 5 minutes after I payed for the gift, I realized that I have purchased the wrong size. I went back and the salesperson told me that I can just go back and get the right size without doing a return. I ended up not giving the gift, so a week later I came back to the store with a reciept and wanted to return the items. The salesperson and the manager refused to give me my money back because the box of dipers I had on my reciept was different than that which I wanted to return, even though it was the same brand, unopened, the only difference being the size. So I lost money because their employee was top lazy to do a return! I am never going back to that store again and will not recommend it to anyone ever!
Olga F.
Salem, SC

Good Luck with trying to get ahold of them...I was on the phone with customer service on 2 seperate matters today and both times was told that they have up to 7 days to return a phone call...excellent customer service, wouldn't you agree? I don't understand how a company is allowed to get away with this...perhaps we should all contact the Better Business Bureau.

good luck! their new return policy is horrible. My daughters first birthday was saturday she got two of the same gifts and i tried to return one. they are the only store that sell the bouncin zebra and they refuse to take it back with out a gift reciept wich i dont have. The 1800 number is useless and the workers in the store are the rudest people i have ever met. i spend so much money their i am disgusted with them. i refuse to go their and i will never recomend even a worst enemy to go their. i would rather spend my money at walmart. I have been trying to find a E-mail i can send a complaint to but its impossible!

I also have had problems returning items at the store. I have spent a small fortune on baby items -some of which were very cheaply made and broke shortly after my son was born. Our stroller wheel cracked off during the first use (Graco stroller). We purchased a baby monitor for $200 and it broke before my son was 1 month old. Babies R Us does not take anything back (electronics) after 45 days other purchases must be returned with a receipt within 90 days. I have tried to return items that were in perfect condition and still in the box and they will not accept them. All electronics must be in the original packaging. I think that their return policies are awful, and you should be informed of this before purchasing items there. Other stores that have strict return policies inform you at the checkout -some you have to sign acknowledging that they have informed you of their policies. I think that is the least that Babies R Us should do for their customers. It is very unfortunate that a store with such a great variety of baby items treats their customers so poorly. If anyone knows how to contact them on-line with complaints I would like to know- I don't see customer service on the website -only for on-line puchases. I am another customer who will be taking my business elsewhere and informing all of my friends and family about this so that they don't make the same mistake!
Courtney L.
Atlanta, GA

The company was nice enough to return it once for you. Sounds pretty good too me seeing as you didn't have a receipt. Now your child is 5months so you have probably had this product well past the 90days, so now your complaining that they won't do you any more favors? Call the manufacter, or you shoul dhave purchased their BPP which I have done for every product it covers.

Roxy, your comment is ignorant and plain rude. why should we shop at a place where we are treated like [censor]? and by us telling people about our experiences so they can avoid being treated like [censor] is not [censor]ing its helping.
I don't think that you should even be allowed to have a computer to comment on anything with that stupid of a comment you just posted.
Hope me being rude to you is okay, seeing you think its okay that we go to stores where we are spending our HARD EARNED MONEY and get treated the way we do.

Roxy, you are the perfect example of people who should be on welfare due to organic psychological damage. Please get on the system and enjoy the rest of your life on my tab. And have a nice day.

it's ### people like you that make working at babies r us the worst working environment EVER. Imagine having to deal with people that only complain and treat you like they are better than you all day long. Please come switch places with me and then we will see if you still complain. Suck it up or shop somewhere no one wants to hear you ###.

I often ask myself the same question about many stores... Anyone who works in retail seems to HATE customers. They seem to forget that without us, they wouldn't even have a job. They should count their blessings that they are even employed, because these days it's hard to get a job anywhere. I know plenty of people who would love to have their jobs but aren't "qualified". Apparently you need a highschool diploma and college degree to get paid to be a jerk. I purchased a changing table at Baby's R Us a few months back. I was told as I paid for it that someone would bring it from the stock room out to my car any minute. I sat in front with my car running waiting for 15 mins, went back inside and noone even knew what the heck I was talking about. So after getting the guy who helped me to clear the situation up, I stood and waited while they paged the stockroom guy to come up... He comes up there beyond pissed and cussing at the girl because he's trying to "take his break in 5 mins" Not that he was on break, but he didn't want to do anything workwise because he wanted to be able to go ON his break in 5 mins... God forbid he should have to do his job and maybe start his break 30 seconds later than he needs to.

And to be quite honest, Baby's R Us is ridiculously overpriced for things compared to other retailers... I wouldn't give them anymore of my business anyhow.

I agree, how are you suppose to know if the quality of the item purchased is what you expected? It is very poor customer servie to never allow money back if an item is opened! I purchased a baby monitor, opened it and found out the static and interferance was so bad in my very small house i couldnt even hear my daughter in the next room over! But obviously since it was an opened box they only allow you to exchange for the exact same item! Why in the world would you want to do that? Very disappointed in Babies R US!

Had the exact problem in Dublin CA. -
Purchased a digital camera (should have known better)
Opened the package to let granddaughter try it out - it was without question the poorest quality item I have ever seen.
Will not even focus on a subject.
Once the package is open you can only exchange for the exact same thing. (assuming you have the original receipt)
How do you figure out how poorly something is made until you open it ?
I do not ordinarily use credit cards however I wish I had in this case because I would have thrown it on the counter, walked away and contested the charge when the statement came.
Maybe a few thousand other grandparents will read this and save themselves the hassle by NEVER entering a Toys R Us store.

I had a similar experience. I can't believe that BabiesRUs has such poor customer service! I also registered at BabiesRUs and had a huge shower where people spent probably over $2, 500 at that store. I received a couple of outfits that did not fit my son because he wouldn't be that size during that particular season, so I took them to the store and asked for an exchange (not even a refund). Since I did not have a gift receipt or receipt and the outfits weren't on my registry, they told me they could only exchange it for the exact same item. I went and found the outfits in a larger size for the exchange, but when I brought them back to the service desk, they told me the UPC codes were different for the different sizes of the EXACT SAME OUTFIT so they couldn't exchange them. I basically had to call a manager and throw a fit in the store to get them to exchange it. It was ridiculous! The outfits even had BabiesRUs tags still on them. I told the manager that I definitely would NOT register at BabiesRUs again and just got a lecture defending their return policy...Whatever! That is my pet peeve... Poor customer service! I will shop at Target from now on even though BabiesRUs is exactly 2 blocks from my house!

I seem too see in that link that you posted, I see where it says "WE HAVE RESERVE THE RIGHT TO DENY ANY RETURN WITHOUT A RECEIPT"

I have shopped at our local Babies R Us (Canton, Ohio) for years, and recently have become extremely annoyed with the badgering received at the checkouts by cashiers trying to get me to sign up for credit cards that I don't want, or buy batteries that have nothing to do with what I am purchasing. I have since found out, through talking with friends, that this is a corporate initiative, and that cashiers are forced to give us customers these robotic sales pitches, and that their performance as an employee is based not only on whether they ask every customer these questions, but also on their ability to actually GET customers to sign up for these credit cards. This is a reprehensible practice, especially in today's economy. It's disrespectful to their customer base to try to get us to sign up for credit cards that we neither want nor need, PLUS to hold their employees responsible for actually getting us to sign up for credit cards. I've decided not to shop at Babies R Us anymore, because the whole practice gives me a bad feeling that if I turn down one of these insane offers, that I might be putting a cashier's job in jeopardy. I'll just shop somewhere else that doesn't put their employees between a rock and a hard place, and one who has more respect for the needs of their customers. It kind of sounds like Babies R Us is trying to make up for lack of sales by foisting credit cards and unwanted products on customers at the checkout, a practice I disapprove of and find offensive.

I tried numerous times to make a gift purchase for a friend that is expecting a baby boy, totaling $1459.40, not a small order. My order was cancelled twice since Nov 28th, 2007!
BEWARE of online transactions with this company-you may not have enough time to get the product if you are on a set time frame. I have wasted countless hours on the phone with inadequately trained phone drowns that have no sense of customer service.
I have been hung up on twice!-Once by the flag ship store.
I have had two Supervisors say that they would handle the situation, and did not follow through.
I have worked retail for over ten years and I am an owner of a children’s gym. If I knew that my employees let $1400 walk, I would be furious.
Take caution when dealing with this “mega-box” store!

Their exchange policies are no help to parents, their staff are consistently horrible when it comes to service (lazy, un-knowledgeable, don't care) and their 'coupons/discounts' are misleading. In the most recent incident, the manager of the OKC store literally threatened to take my mom out front and beat her after my mom simply asked the woman to talk to the employee who lied to her and told her there were no more boxes of a specific item in the back of the store, when there were. The time before that, I took back an item that I had a receipt for AND was on my registry, but because it was after 60 days, I was stuck with it. The item was for an older baby and was something I got at a shower and I had no way of knowing it wouldn't work for us until after 60 days. Any store that wants to cater to parents of infants and children should have a more lenient policy, especially when the customer has the receipt. I'm so upset that I actually registered at the store and had my friends and family spend money there.

I went into Babies R' US to purchase a birthday gift for my neice. When I walked in there was a lady who worked there who looked at me but didn't say anything. I stood there looking all around because I was never in the store before. As I shopped around, there was nobody around except other customers. When I got to the register there was no one there at first. Then the lady walked over and just started ringing up what I was purchasing. There was no customer service or friendliness in the store. I asked the lady to double check a price and she said "That's how much it is because that's what it rang up." I was very disappointed in the store because of the way employees treat their customers.

BEWARE buyers! When Babies R Us marks things down, they do it manually, and if you find something (like a shirt) with one price, you may keep looking & find the SAME thing with a higher price, and the register DOES NOT automatically charge the lowest price. I had 2 sweaters exactly the same- one was $7 and the other was $10. I brought them both to the register and the girl told me the system would give me the one I wanted, which was the $10 one, for the lower price. She rung up everything very quickly, and when I checked my receipt before leaving the store, I saw the register charged me $10! I insisted they check the rest of my purchase with the main scanner- its a small handheld one they have at the customer service desk-and 3 things came up for less than what I paid. They had to reimburse me about $10.00. If I had just gone home, I would never have known.
I brought it to the managers attention and he shrugged it off, apologized nonchalantly, and basically said there was nothing he could do about it.

this is not a complaint this is about a associate jeannine, at the south county location, she was very happy, and she helped me when i thought i was going to have a hard time bringing my rocker back, did not like the rocker and she was so sweet about it, we returned it and i went back and picked out another one, i was going to go somewhere else to pick out a rocker but her being so friendly i just went back and picked out one there so thank you jeannine.

p.s. SHE DESERVES A RAISE

SINCERLY CHRISTY STRUPP

I don't think anyone should buy from Babies R Us...Target...Buy Buy baby...Walmart...they are all heartless soulless corporations who don't give 2 focks if their customers are happy...People should make their own cribs...that way if their baby dies they won't have to go through the corrupt court system fighting these evil corporations

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Every retailer is going to try to sell you things. Every retailer is going to require their employees to try to sell things. Politely refuse and then go home and enjoy what you did decide to purchase. If the majority of people agreed with you, and always said no to all of these "add-on sales" at the register, then the company would not be able to justfiy the money they spend developing, advertising and training their employees on these sales techniques. Since they continue to do it, I can only assume it's because there are a lot of people out there who do want to partake in those services, and that those questions at the register are for them. I'm not going to sign up for a credit card either, but it's okay if other people want to. And they do, or they'd stop asking ya. And refusing to shop there is causing more damage to the job security of the cashiers you claim to sympathize with than helping them. Whatever message you're sending by your boycott is not being received by that store in any marketable way, so all you're doing is reducing sales in one store. Even if you got you and all your friends and family to never shop there again, they would still ask for credit cards. They'd probably just drop that cashier's hours from 30 a week to 20 due to lack of sales.

It's not the responsibility of the retail employees to calm your child. Retail transactions do take an amount of time, and the cashier never has a motivation for making it take any one second longer than it has to. Coupons extend the time the transaction takes, which is part of the "price you pay" for the discount. Again, just an unavoidable fact. Coupons often do not work with in-store deals, which makes perfect sense if you stop to think about it. If you are in a hurry or do not have enough time for the transaction, that's on you.

Wow you were only in the studio for an hour during the christmas rush and you are complaining why?!?!

Kiddie Kandids is a completely seperate business than Babies R Us. Maybe next time you should get your facts straight before letting everyone on the web know how ignorant you are.

Babies R Us doesn't operate a photo studio. Another, unrelated company operates a photo studio in their store. While unfortunate, this problem happens at many professional studios. People are only human after all, and technology is far from perfect.

I currently have a baby registry with Babies R US and am expecting my first child in 11 weeks. I am extremely upset by the customer service I received from the BRU store and UPS when delivering an item. A shower guest ordered a dresser off my registry and had arranged for it to be delivered to my apartment. When I registered for these items, I was told they would be delivered to my apartment to the location I wished. I had called UPS and arranged with Kristin and Scott to have the dresser delivered between 11-1 on Tuesday September 18. The shipment did not arrive until 2pm and when it did, was told that they could only leave the dresser downstairs and NOT assist in bringing the piece upstairs to the apartment. As you can imagine, this created quite a problem as the piece weighs almost 200 lbs. With 11 weeks to go before my child arrives, worrying about the delivery of her nursery items and how to maneuver them should be the last thing on mind. Additionally, when someone has been generous enough to spend hundreds and hundreds of dollars on a gift for me, this should not be the way the transaction is handled. I am appalled and disgusted with this company and its customer service. I will most likely buy the matching crib from them because I have no choice but after that will remove my registry and never shop with them again. Additionally, I have had several complaints from relatives at the lack of availability of the items on my registry. This is extremely disappointing as this is supposed to one of the greatest times of my life and I am wasting my time writing about BRU instead of enjoying preparing for my daughter’s arrival.

I highly suggest you offering me a much discounted rate on the crib which I will now have to arrange for special pick up services since your company does not provided adequate delivery service and also as a token of your apology for my completely unnecessary stress due to this grave inconvenience.

We purchased a crib from babies r us, conversion to toddler bed and full is available. That is all we were told. Low n' behold what they left out was, this is an exculsive crib to BRU only, special order comes from China or Japan, and they will not take your orde for conversion kit until it is in stock in babies r us warehouse and then it still takes 10-15 WEEKS, yes WEEKS, even though manufacturer has the in stock and says it goes out 3-5 days after BRU orders. We have now waited over 7 months for these rails and now our child has outgrown her crib and has no bed of her own due to waiting on these rails and cost over $200 for just the rails. I would NEVER purchase again from Babies r us. We call BRU and all you get is attitude and excuses.

I hate Toys R Us/Babies R Us. I signed up for their rewards club and spent about $1500. I had racked up several reward coupons but they hadn't arrived. After a couple of months I actively pursued my certificates only to find out they had expired and that although I never received them, they could not reissue them to me. The best solution they gave me was to write corporate a letter. I won't be giving them anymore of my money as I can see they do not care about their consumers.

My daughter recently had a baby shower and registered only with babies r us. Much to my dismay there were several complaints regarding the registry (not in stock, only on line). If complaints were made to me at the shower, I am sure there were many more unsaid at this time. If items are on line only, it should be noted at the time when the registry is arranged, also several items were discontinued and not taken off the registry which made it very inconvenient for guests to pick out an item. Many ended up going to target and walmart as a result. Would not recommend this registry to anyone.

Very very disappointing customer service at 48 street between northern blvd & barnet ave in queens. It used to be my store for all my baby needs & I always spent portion of my salary check there but no more. Why? Please read below.
I bought some stuff at that 48 street babies r us store. I usually trust them so never ever check my receipts. That evening my husband asked me about one item that he didn't see but was on the receipt. I 100% knew I didn't purchase that item so it wouldn't be on my shopping bag. Next day I went with my original receipt & all items I bought and reported to customer service about the problem. Out of nowhere a employee who I had not seen comes to customer cashier counter & witnessed he saw me put it in the bag. after a long discussion they finally says we will check cameras. The manager comes & says he saw me take that item. I disagree & ask them if that's the case let me see the camera & prove it. They get nervous and utter umm customers aren't allowed to see camera. I smile and ask them if the camera recording shows I took the stuff what is the problem for you to show me. Actually you should proudly show the recording to me so that you can prove me wrong. Then they tell me to file police report if I wanted to see the camera. long story short I am 100% honest & sure I didn't take that item. They are bunch of liars & there was no camera proof otherwise they would have shown it to me. I returned all my stuff & got my money back for whatever I bought & they took the money for that particular item which I didn't buy & didn't have in my shopping bag.
Ever since I warned all my friends about that store. I will never e er shop at any of their stores.

anninohio I am not sure what babies r us your friend works at but I would report that store. I work in an illinois babies r us and we are not like to our employees yes we have to ask those questions but we do not fire people who do not sign people up.

Here's something interesting and totally appalling about Babies R Us that you may not realize. I have always been annoyed by the robotic questions that the cashiers at Babies R Us go through at the checkout. They try to push their credit card applications on me, try to sell me batteries when I'm buying diapers, and generally just harass me with stupid offers and questions. Even if you get upset with the cashier for hassling you with these things, they just keep right on going. Well, do you know why that is? I was complaining about this to a friend of mine who works at Babies R Us, and found out that this is a corporate initiative. In fact, is is SUCH a strong corporate iniative that the the cashiers are treated in a very heavy-handed manner about making sure they ask all the questions, and they actually fire cashiers who not ask these questions to every single customer. In fact... and here's the REALLY offensive part... they will put a cashier on probation and then fire him or her if they cannot get enough customers to agree to sign up for their credit card offers. Can you believe that?!? In an economy where people are struggling, they have the audacity to force us to sign up for more debt, and to fire their employees if they are not able to convince us to sign up for more debt. Now now only am I annoyed with these questions that CLEARLY show Babies R Us is more concerned with their bottom line, even at the customer's economic expense, but I'm also totally offended. I will never shop at a Babies R Us again. Since I do not intend to sign up for credit cards I don't need, nor am I going to have batteries or other products forced down my throat, each time I say no could be the time that some poor cashier gets fired because his or her numbers on selling these things is not high enough. So, by not shopping at Babies R Us, not only am I avoiding their heavy-handed offers that prove they don't care about me as a customer, but I'm also avoiding being the customer thats helps contribute to a firing of a cashier, simply because they can't get me as a customer to buy into their things that Babies R Us has no business trying to force onto me in the first place. I suspect that when a company gets this desperate to hawk credit, it probably means they have serious financial problems as a business. Either that, or they are just completely out of touch with how to treat their customers.

I took my daughter and newborn granddaughter to the Lynnwood, WA Babies R Us recently to treat them both to a little shopping spree. When I arrived, it was as though we were unwelcome terrorists: customers not only glared at us as though we were criminals (and we dress nicely, are clean and are quiet), some of them audibly mocked us. If that was not a shock enough, after feeling rather unwelcome, we proceeded to checkout and the clerk who served us was detached, scornful and dismissive. We left the store, my daughter's eyes brimming with tears. I will never, ever set foot in another Babies R Us or Toys R Us store again or visit their websites. This experience was wholly inexcusable.

I agree we went to babied or us over the weekend t register they were out of register book and the gifts you are SUPPOSE to receive at time of registerring. The manager and employees all seem new and very hard to get someone to help you. I would not shop there they are expensive and the service is HORRIBLE !

I was very frustrated and angry and never take my wife to Babies r us ever again. First of all we went to go get a crib and dresser set. We had a coupon so she was excited about the set. We asked employee looked it up and they had the crib but not the dresser. She informed us that we could not get the set for the coupon price. This was when wife was just getting started to be upset. So we decided on another set. more expensive but what the hell, we had a coupon. Again they had the crib but not the dresser. But on this one we could us the coupon because the other cheaper on the dresser wouldn't come in until 3 months later. (which I thought was kinda wierd) The new one they said they could get the dresser in the store within 14 business days. Whatever right? So we'll come back and get it, no big deal, or so I thought. They said we can only pick up our dresser tuesdays through friday between 5pm and 7pm. If you dont pick it up within 15 days once it comes in they charge you 20% for inventory stocking or something. Now that I happen to work 7:30 to 7:30 monday through friday its goona be a pain to get off early to go pick it up. So I was just like whatever. Then we grab the crib bedding set and go to get rung out. the lady at the cashier statiion was the most unpersonable person on earth. we pull out the coupon, she sighs. I was like whoa my bad did I inconvenience you by make you work a little harder, geez. so she takes forever and then my mother in law was buying the crib bedding set and the sign in the store said we match prices from competitors. She showed the cashier the ad from Burlington but the cashier had no idea if they price match. She called a manager (giving us the attitude that she was being inconvenienced again) The the manager comes up(its the same person which we had an ordeal with with the actual crib and dresser(no personality either) She then said they don't match online ads. the ad was not for ordering online but and ad for the store we told her and showed her. She said nope cant do it. So I said don't worry we'll buy it from Burlington. Thats $300 going to Burlington and we were really only saving about $20. Then the guy who took the crib box outside couldn't eben confirm it was our box. the cashier had to come out and show him the number. He took it ouside for us and my pregnant wife (7 months) and her mother had to try to fit this in her mothers car. I was putting the other boxes in my car when I came up and ask what was goin on. The said he just brought it out and left it there. I was furious at this point. Now I know times are tough (economy) but you would think after spending almost $1000.00 at their place they could have at least helped. I am a General Manager of an automotive shop. Our biggest thing is customer service. We do automotive work but we make sure every customer is taken care off. Our corporate office has made it a point to make sure of this. You would think a place that has mostly women that are pregnant for customers would be more attentive and try to help their customers or even show them that they are trying. These employees were horrible up to the manager. I will not shop there ever again and will tell anybody that I can not to go the Babies r us in Pasadena Maryland.