Babies "R" Us
Reviews and Complaints

Did you ask to speak with her supervisor while you were there because of the profanity?

The receipt states to go this website: http:/babiesrus.com/brusurvey. However, when I go to this page, it redirects me to the catalog page. :(

I dont have a complaint about this store. The employees were very helpful. My family doesnt have the opportunity to shop there often and when we do it is always an enjoyable experience! I wanted to fill out the survey but this is where the website brought me...hope its the right area.

me guta BABIES RUS

1/27/13 me gusta mucho como me atiendio la cajera nicole

At the store in Little Rock, AR, the manager was super nice and VERY helpful. As new grandparents, we were lost in BabiesRUs and couldn't find what we were looking for, the manager, Darrell Williams, was very helpful and courteous. My husband and I were very pleased and will shop there again.

but not all the time it can be hard.

babiesrus has excellent service

lets get to the survey

THIS ISNT EASY

I TRIED TO ENTER SURVEY 3 TIMES, HAVING PROBLEM, WHATS THE DEAL...

I went to BabiesRus on 6/11/13. The girl helping me was wonderful ! When it was time to check out, the wait was another story. The return in front of me, and two people behind. The guy checking us out didn't call for help, only after he needed someone's number for the return ! How sad after 8-10 minutes, as they were buying other things. Then the girl took us in line. Your prices were great on some items that I needed. I was very happy for that. Thank you, Linda Weber

I went to the Springfield store and was assisted by a great employee Debbie. She was so polite and eager to help. Her customer service was great! She told us about the survey, hope we have some luck! Thanks Babies R Us for your impeccable service! Thanks to Debbie for your outstanding service!

If you are too good to wait in line do everyone a favor and shop ONLINE.

I work as a Furniture Consultant at Babies R Us. Shipping furniture is always a delicate process metaphorically and physically. So much can go wrong and honestly, it happens way too often which is why I recommend not to pay extra for delivery. You shouldn't blame Babies R Us for anything but the customer service. Babies R Us uses 3rd party shippers so we kind of have our hands tied when delivery and/or assembly are requested.

Here is what I would have done for you if you ordered from my store. I would write down item numbers for you to keep for future use on purchases of the crib and other parts of the set. If you request delivery I would jump in and recommend renting a u-haul because it starts out at 65 dollars for shipment... this also includes people opening and throwing out the boxes and useless packaging. I myself haven't seen them do any of this but I have supervised them loading cribs onto a truck for delivery. One worker left a crib standing up to go do something. Cribs come in a long rectangular box, about 8 inches thick but long and wide so it can stand on its own but hardly at all. The crib that this idiot left to stand went from standing to flat on the ground. I ran out and said if that crib has been damaged I am going to get in touch with your manager.

Unfortunately some things are just simply out of our control and that may seem like bad customer service but it is frustrating for us too. I hate not being able to track and keep notice of my furniture unless it is picked up personally in the store. If you have any questions about Babies R Us please feel free to message or email me and I will answer anything you ask, on my own time.

Not only can you not find the website this is what happened to me. I already had a Babies R Us rewards card, I asked the cashier what the rewards were she said "oh, you get dollars off coupons etc". Never have I received a thing. Then I go home to register on line with the card I had, and after spending thousands of dollars, my card number didn't even come up. I registered as a new user and can't even use the money I spent yesterday to apply as reward money. Do you know how to do business or is it just a game?

Is my first time to purchase to babies R US! to my first grandson and I try to survey many time but is impossible :-(
Luisa Perez

I tried to go to the Babies R Us survey also and just the website to shop just what I would call a FRAUD ! They should cease false information on their on the receipt

I'm about to be a mommy for the first time (: Babies R US has been a great store so far with everything i need for my baby Marina:) .. I also did my registry at babies R US it was SWEET! & LOT'S of FUN! I enjoyed it! I can't wait to do more shopping at babies R US ! :D

babies r us in Torrance is AMAZING!..especially SHELDON @ Torrance babies r us went out of his way to provide great customer service.. he was professional and courtous, he went out of his way to help me. This is my first grandbaby and i am going to be shooping at Torrance BAbies r us becasue i feel that they have not only the best customer service but also great deals.. Ray the manager was also very warm and helpful.. thanks again Sheldon and Ray.., ,

Ever y one at the store were very helpful and I found everything I wanted.

At the store in Little Rock, AR, the manager was super nice and VERY helpful. As new grandparents, we were lost in BabiesRUs and couldn't find what we were looking for, the manager, Darrell Williams, was very helpful and courteous. My husband and I were very pleased and will shop there again.

I gave the clerk a 20% coupon off instead he put an $8.00 coupon. I would have saved around $2.00 more off. By the time I go back to Babies r Us it would cost me that in gas. Also you can not even register for the $500. I do not know why this keeps on going to this website. Also, The item I was referring to earlier was $45.99 and the receipt gave me $8.00. I did give him 2 coupons, butb told him I might need to run 2 different times. I will check items from now on or not go back. Wilma Monroe

Website does not allow stated entry for either survey or a chance to win 500.00. Not only is this store misleading, but when I opened a lay-a-way they told me that there was a 5.00 service fee that I would not get back. OK, no problem. However, after you pay 20% down and initiate the lay-a-way, they print out the terms and conditions and give them to you. You have already laid the merchandise away. Now, later, if and when you try and cancel the lay-a-way, you find that there is a 10.00 cancellation fee, written on the 16th line down in the terms (that you don't get a copy of until you have already committed to the lay-a-way) Crappy disingenuous arrangements and I will never shop there again.

I didn't find any sales clerk in the store to help me but Cashier at the registry was very nice

My daughter in law is pregnant two and a half months, if we go to a babies r us we will be forwarned.thankyou we live on the east coast

Went on the internet to register for $500 win, no success at all finding site. Store #9547 Great baby clothes, so so prices, good service...exicted my granddaughter is havimg her first baby. a baby girl, young, still going to college, babies father college graduate/with granddaughter, saving to buy first home. Good, loving young couple, whole family 100% exicted. Me great-grandmother young, 57 years. Wish I could afford to buy all they need for their first baby they deserve it. Good, hard working,
reliant, responsiable, church going young couple, always doing the right things, right all the time, never complains about anything...Really great couple, the kind all parents wish they had.
My great-granddaughter will be truly blessed to have these parents by her side.

They cater to babies but yet it's way overpriced and would choose target prices over them. Half their products are constantly being discontinued. Half the time there coupons are useless because you are unable to use them towards half the products you purchase and the "Rewards" card I had a question about and had to be directed to "Toys r us" you have your name on it you should have some knowledge.Seems like there is always an inconvenience.

Store 6431
Access code [protected]
My name is Heather & Shervin employee #1519730 was very helpful & i gv her 100% in customer service

same thing happened to me! and the customer service was appalling. I tried to fill out survey and couldn't even access it...and it was the same day! terrible company! terrible service! first pregnancy and regret registering there

Can not locate any online survey that will take my receipt.So might as well for get it, just remember what goes around comes around sad that companies cannot be honest. Thank You Sadly, Phx. Az.

There is a time limit from the date of the code or date of purchase in which you have to fill out the survey or it expires.

FOR A CHANCE TO WIN $500.STORE 6443.ACCESS CODE [protected].PLEASE HELP! I NEED HELP ! MY DAUGHTER PREGNANT.THANK YOU. I LOVE BABIESRUS...

I could desperately use the$500 win survey with Babies R Us Having a problem finding or unable to register for a survey. Store6384 Peabody MA . Access code [protected]. Please Help ! I would very much like to be that winner. Tried my best for the survey but looks like I am not the only one that can't get survey.

I am asking that you Honor Survey to Win $500 with Babies R Us and send me my winnings.

Thank You
Sincerely
Joanne Rosato
27 Newbury Street, Lot 26, Peabody, MA 01960
[protected]

I also got a receipt with info, "For a chance to win $500!" Also no website to be found, Bummer. Also had trouble with gift registry at store, and big trouble trying to redeem coupon. Now I'm really bummed out!

went into store 9544, and had to do an exchange on a gift. Customer service girl was new and kinda slow, she called for backup then Lety the store manager came over to help. Lety was very helpful to her and us waiting in line. She acknowledged we were standing there waiting and said we will be with you shortly. Then I felt better cause I was getting inpatient. Overall the visit was friendly, greeting was done and approach was given. But it was Lety who came to the rescue. Thanks you!

Missed the 45 day return policy by 5 days. Baby ping monitor was purchased to watch my little one from work when I switched from working days to nights. First time I attempted was told I needed different software. Husband tried with new software during the day and he had no luck with this "new" technology. We figured we could still use as regular monitor at home but kept having connection issues where I would go to sleep and it was on next to me but I would wake up to a upset baby and the monitor displaying a connection error. Tried returning in store was told because it was purchased on line had to return on line. After holiday weekend I called online and was told 30th was the last I could return. 5 days late. Today I called back because someone from corporate was suppose to return my call but haven't heard anything 3 days later and was told it could take 3-5 days to get a call back number and was told to contact manufacture to get another monitor. Baby ping product doesn't work with att uverse connection so how is getting another one going to solve anything? Guest service had no response other than siting the fact that I should have bought a warranty. Ask to speak with a supervisor or be given a corporate number was told they were it.ask if they had a CEO and what was the name and she stated they didn't have a CEO. Finally got a supervisor on the line and he stated he would give me a 20% credit as a curtious. I could care less about a 20% credit I wanted a monitor that I could use to hear my baby cry whole she is sleeping and after spending $200 on supposedly the best one. I simply wanted one that works regardless of the type of Internet service I have. Which by the way att uverse is non dsl it is high def and fast. This should not be a problem it should be better. I will no longer purchase from babies r is or toys r us. I will go to Costco or kohls ... Both are closer to means furthermore I would recommend investors to not purchase stock in this company that lacks customer service as well as common sense. I was not asking for a return I even stated I wanted to exchange item. No longer a place where a kid can be a kid

I don't understand how people are angry at how the system works if that's the store policy how can you be angry at a manager or cashier we don't make the rules we are just hired to follow them and further more buy buy baby I hear is going out of business so good luck with that. If the computer does not hold a transaction after 90 days there is nothing we as cashiers and managers can do about that.

Obviously, with their poor customer service they are having financial issues! Just think, they welcome you in the minute you know you are pregnant but will not accept a return after 90 days...something is wrong with this picture! I vote for more Buy Buy Baby stores.

Dr. Dionne Colbert
Douglasville, GA

I was in the Babies R Us location in Clearwater, Fl (#6456) at 12:35 on April 29. While checking out, instead of making friendly conversation, the cashier was complaining about her scanner not working. When she asked for my rewards card, I informed her that I didn't have it with me but asked her to look it up. She proceeded to look up my name, phone number and email and couldn't find my rewards number. So Danielle, the cashier, proceeded to tell me, "we'll I can only assume that you don't have a rewards card!" This made me feel like she was calling me a lier. I didn't appreciate her comment, her tone of voice and her overall demeanor after I told her I didn't appreciate the way she was speaking to me.

While standing there, already upset, I overheard the supervisor reprimand another associate in front of another customer about leaving her register to help another guest. So for the second time this trip, after spending over $300.00, I felt like my business was not appreciated and your employees may need additional customer service training.

Babies R Us has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at info@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org

I purchased a gift card for my friend's baby before Xmas 2017. When my friend tried to use it he was told it had already been used by someone online. Several weeks have gone by, dozens of phone calls & emails & I still have not been help. They promised they would call me back & never did. I finally stopped my credit card payment & filed a complaint with the Better Business Bureau. I am not used to being treated so shabbily. Obviously I won't be doing any future business with Babies R Us / Toys R Us.

I have a one year old.. The first store I walked into before he was born was babies R us in east hanover NJ. Right there began the experience of the worst customer service I have ever been through at any store. This is no exaggeration. From the managers to the people at the counter, even asking for help to navigate the store for the first time was torture.. I have stopped shopping there now that my son is over one and I can go elsewhere for his things now. The attitude and unapproachibility and the unwillingness to help stand out at every store i have been to.. Including Garden City NY and Massapequa Ny. I tried the latter one after I was treated so rudely and inappropriately by the Manager there at Garden City back in March 2017.. It is just a horrendous shopping experience.. I dont like to remark this way about anyone or anything usually.. This has just tested my ability to remain tolerable about it.. I have no plans to ever shop at Babies R US ever again.. due to this, , I would rather pay more and shop at Buy Buy Baby where there is a remarkable difference in the way the staff treat their customers and help to make the shopping experience enjoyable.
TERRIBLE CUSTOMER SERVICE AT BABIES R US.. I dont want to spend my money somewhere where the people treat you like dirt..

I went in store for diapers and toys to purchase. I show her that there is one deal going in store if you purchase $75 or more u will get $10 gift card. I bought $89 things and i had coupon to redeem. I ask her she says that if i use coupon then i want give you $10 as gift card then i explain her everythings and she said let me cancel your order and somebody else will assist you. I said look my baby is hungry and crying a lot please do it little fast. She turn her head and left the place immediately and didn't answer me.
Unfortunately i had to left the toys and rest of the stuff because of my baby crying i just bought a box of diapers and left the place. I think sue is not belong to babies r us store she suppose to work in some adult store. If she doesnt know that the Babies R Us store is for kids to make happy and calm then just leave that store and do job at some where else?

Babies R Us has a new return policy they put into action in August 2017. Over the years I've purchased several items from them in store and spent thousands. In the past I had never had a problem with any return. However, now they have a new return policy which they have neglected to inform their customers of and, as such, I am not able to return one of my items I purchased since it's just past their new 90 day return policy. I phoned the company's corporate headquarters earlier in the week and have yet to hear back from them.

I took my daughter and newborn granddaughter to the Lynnwood, WA Babies R Us recently to treat them both to a little shopping spree. When I arrived, it was as though we were unwelcome terrorists: customers not only glared at us as though we were criminals (and we dress nicely, are clean and are quiet), some of them audibly mocked us. If that was not a shock enough, after feeling rather unwelcome, we proceeded to checkout and the clerk who served us was detached, scornful and dismissive. We left the store, my daughter's eyes brimming with tears. I will never, ever set foot in another Babies R Us or Toys R Us store again or visit their websites. This experience was wholly inexcusable.

I just want to say that I have never dealt with a store online that has worse customer service policies.

I went into babies r us concord nc on 10/15/2017. I decied to purchase a car seat. I took it up front to purchase it and the price came up 50$ more than the tag on shelf was advertising. I asked to speak to a manager and this is when it went own hill. Shane the "store manager" treated me very poorly. he accuse me of swapping tags. I believe he treated me this way because i am an African american male. He told another manager to escort me out of the store. I am sooooo upset on the way i was treated over the stores mistake. I can not understand why they would not honor a tag that was above the product...

I will never shop at a Babies R US again...

Don't waste your time at this job, I promise you, you will regret it. Sure I know the job markets hard, and its rare to find a job now a days, only take this job unless you have to! And if you do make sure you only work there for four maybe six months tops other wise you'll go insane. First of all when I started they attempted to start me off at 7 an hour and the minimum wage now is 7.02$ an hour or so I hear. I talked them up to 7.50 an hour, and every thing was alright for the first couple months there. Originally the managers there were awesome. However at the start of 2017 there were some changes with the management. People were fired from an already short handed store, hours were cut and I only had 18-20 hours to begin with. For about four to five months I probably on average received 10 hours a week at 7.50$... the check wasn't worth the paper it was on just about. When raises came they said that every one had received a '3%' cut.. however this was not true. People who were good at sales and talking poor people into buying crap they didn't really need received the highest raises. For my hard efforts at selling worthless warranties, and extra products I received packs of gum and candy bars! (just what you need right). Needless to say I was not rewarded for my hard work, and my efforts went un-noticed either that or no one cared. The new store manager (Ryan) they have their has a nice little mouth on him. Asked him for help once and he walked away muttering swear words. I also heard he has temper tantrums and once threw his clip board and swore even more for not making sales that day. One of the other managers (Ken) really made me angry when he made a remark about my appearance... I don't understand how that guys a manger, he simply does not think before he speaks. The only good thing about the job is the a few of the supervisors their the only decent people in that whole dang store! Not to mention if OSHA came in there they'd poop a brick. Because people would carry up to 70+lbs on their head like their from a third world country off very narrow, old, and un-stable ladders from a fairly high self. That store its self actually had the highest amount of workers comp. for Babie R Us store. So obviously no one cares about the employee's to much.

Now my raise was thirty cents... thats right oh lord don't let the almost 700 million dollar R US company go bankrupt for giving me a thirty cent raise and ten hours a week! The management there isn't personable at all, there was no human resources for the last couple months I worked there and piratically no one cared about the employees.

So if thats the kind of people you want to work for, mangers who could care less about employee's safety, and rides them to sell products and warranties no one needs to get some gum! Oh boy! This jobs for you!

I went into Babies 'R Us several months ago and purchased some items for my new grandson. He grew faster than anticipated and my daughter informed me that the items I bought for him would be too small, so I went back to the Citadel location in Colorado Springs, CO to return them. I only had the gift receipt because it had been several months, but it was within the 90 days indicated on the back of the receipt. When going into the store the customer service representative (Ha! that terminology is a joke!) went to process the transaction. To make a long story short, one of the items has originally been misticketed, so they refused to give me a refund on that item, saying it was not on the receipt and then they refused to give me a refund, saying that it was a gift receipt, so they could only give me a merchandise credit. When I made the purchase and they gave me the gift receipt, no one ever told me that you could not get a refund with a gift receipt and it is not stated anywhere in the return policy. The return policy is on the back of the gift receipt and nowhere does it say that a refund can only be done with the original receipt. The two ladies that helped were in no way helpful; they were resistant about the return from the beginning. The only time I have ever made a purchase at Babies 'R Us is the time when I made this purchase. I purchased 6 items at that time and I assure you that I will NEVER shop at Babies R Us again. Other people had told me about the abysmal service they received at Babies R Us, but I guess I had to experience it to believe them.

with shoplifting and fraudelant returns on the rise companies have to protect themselves. i always include a gift reciect with each gift. that way returning it for any reason is not a problem

I gift was purchased for me online. When I tried to return the gift at a store they told me that I could only return the product online and they could not help me. (Everybody was extremely rude, but that is a different issue) First I believe this is poor service because it is the same company and should accommodate their customers. Finally I said fine and tried to return the product online the next day. What I was told was the worst return policy I have ever heard. They said if I wanted to return the product the money would be given back to the person that gave me the gift. First it is embarrassing enough to tell the person I returned your gift, but then I would have to ask them for the money because I returned their gift. THIS IS RIDICULOUS. The policy makes no sense for the customer on so many levels, but if I did return the item and I went back to the person that purchased it for me to get the money I would certainly not spend it at Babies R Us. This policy hurts the company as well. I have filed a complaint with the company and it is not resolved I will NEVER shop there again and I will tell everybody to never shop there. I will also pursue the issue with every agency.

FYI - Closics has NO return policy. And they scam and lie to their customers about delivery times. Just search soemt of the other review websites like Yelp for details.

We had a very similar experience with the stroller. My husband's aunt ordered our stroller system from the registry, however becuase she lives out of town, did so online and had it shipped to us. She ordered the correct stroller and the order form has the correct stroller on it, however someone at the shipping department sent us the wrong one. I immediately called the store who told me that because it was purchased from the internet, they are unable to exchange it...even though they carry both the stroller we were given and the stroller we registered for, in the store! When I called customer service to file a complaint, a woman named Anita told me that the company refuses to change their policies, even though many people have complained, and that they would rather lose business over fixing their horrible policy. That same day we opened our furniture, again the right products were ORDERED, however they delivered the wrong color. Now we are stuck with a different color than what we wanted, because they will not return it. On both occasions, I called customer service and was told it would be 7 business days before someone "had" to get back to me. Apparently they do not want business and are not struggling nor affected by the recession. I also, will never shop there again!

I will also never shop with them again. They have lost me as a customer. Here is my story. I went to a Babiesrus yesterday to exchange a dress that my mother had purchased for my daugter. After waiting in line for 10min I was told by the returns cashier that they no longer take back returns with out a receipt starting today. I then asked for a manager and was told the same thing. I was not wanting to return the dress I was simply wanting to exchange the size. I then asked to read there return policy. No where on there policy does it state that if you do not have a receipt or if they are not able to look it up by credit card that they will not take it back. It simply states that they have the right to refuse my return. My husband and I were also going to be purchasing some other things from there store that day, but since they would not exchange the dress I decided to take my business to another retailer. We will also not be registering with babiesrus for our new baby. They have lost my business and I hope that you will think twice before purchasing anything from them. They are bad to do business with.

just so you know when they mark it as purchased it sometimes can take 24 hours to show up