Back Market review: Samsung s20fe

Urgent Issue - Repeated Damage to Phone During Repairs and Transport

Dear Back Market Team,

I hope this message finds you well. I am writing to address a pressing concern regarding the recent damage incurred by my phone during the transportation for repair. This issue has become increasingly frustrating, as it is not the first time my phone has undergone repair only to return to me in the same condition.

To provide some context, my phone had been previously sent for repairs and, regrettably, it was returned with the same issues unresolved. I had entrusted it to your service in the hope of a comprehensive fix, but the outcome left much to be desired.

In light of this, I took great care when preparing my phone for its second repair attempt. I ensured that it was securely packaged with the utmost protection to safeguard it during transportation to your facility. Therefore, it is perplexing that my phone once again sustained damage during transit.

This repeated cycle of sending my phone for repairs only to have it return in the worse condition is not only inconvenient but also deeply frustrating. I am now faced with the same issues that prompted me to seek your assistance in the first place, even after the second attempt at repair.

I kindly request that you investigate this matter thoroughly, taking into account both the damage sustained during transport and the recurring issues with the repairs themselves. My expectation is that the repair service provided should result in a fully functioning phone, as initially promised.

Given the history of this issue, I urge you to prioritize resolving it promptly and effectively. I appreciate your commitment to providing quality service and hope for a swift resolution to this matter.

Please do not hesitate to contact me if further details are required.

Thank you for your immediate attention to this critical matter.

Sincerely

Ewa Niewiadomska

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