Barclays Bank review: Tech pack likewize insurance - poor service, excessive delay, exorbitant excess fees

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the Barclays Likewise insurance process, which has been a source of significant inconvenience, frustration, and stress over the last few weeks.

I trust that Barclays takes customer feedback seriously and strives to uphold the highest standards of service. Therefore, I kindly request your prompt attention to this matter.

Around mid-September 2023, I submitted a claim for a damaged mobile phone covered under my Barclays Likewise insurance policy. While I understand that insurance claims may require some processing time, the handling of my case has been particularly concerning.

The following issues summarize my grievances:

Excessive Processing Time: It took an exasperatingly long time for Barclays to process my claim. I had to endure an almost 2-week waiting period before any progress and resolution was achieved. This delay was not only inconvenient but also had a significant impact on my daily life and work responsibilities. It is unreasonable for a customer to be without their essential communication device for such an extended period.

High Excess Charge: Equally distressing is the fact that I was required to pay an excess charge totalling £100 for the claim to proceed and to replacce the drvice. This amount seemed disproportionately high for a policy that is supposed to provide peace of mind in such situations. I expected a smoother and more cost-effective experience when availing myself of Barclays insurance services.

DPD courier services were appallingly bad, they failed two collections of my faulty device despite me being at home and taking time off work to hand over the device for repair / replacement. their customer service was non-existent and equal to the horrendous experienced I also ensured with Barclays.

Poor Customer Experience: Throughout this ordeal, my interactions with Barclays customer service representatives left much to be desired. I encountered a lack of clarity in communication, inconsistency in information provided, and a general sense of indifference to my predicament. This significantly contributed to the distress I experienced during this process.

The stress and inconvenience I have endured due to this insurance claim process have led me to seriously reconsider my banking relationship with Barclays. I am now actively exploring the possibility of moving all of my business, including my accounts and funds, to Nationwide Building Society.

I believe that Barclays has one opportunity to rectify this situation and retain my trust as a customer. To resolve this complaint satisfactorily, I kindly request the full refund of the £100 excess charge. This gesture would demonstrate Barclays' commitment to customer satisfaction and address the financial burden I faced during this incident.

Please consider this letter as a formal complaint and treat it with the utmost urgency. I expect a response within 14 days from the date of this letter.

Should my concerns remain unaddressed, I will have no choice but to proceed with my plan to close all my accounts with Barclays and transfer my funds to Nationwide.

I trust that Barclays will take immediate action to rectify this situation and regain my confidence as a valued customer. I appreciate your prompt attention to this matter.

Yours sincerely,

George Sanders

16.09.1980

Flat 6 Hazelwood Court

The covert

Farnborough

Hampshire GU14 9JP

[protected]

[protected]@hotmail.com