Barclays Bank’s earns a 2.5-star rating from 259 reviews, showing that the majority of clients are somewhat satisfied with banking services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Not being able to use my card
I have been tryin since November 2008 to use my card. Firstly Barclaycard started sending my mail to Liverpool, France. It took five months to pursuade them that Liverpool was actually in England. They then sent me another card, the two previous were of no use. I managed to use the third one for all of twenty four hours and then it was blocked. I rang up and I was assured it was my fault for not putting the card in properly. Luckily I did not believe them and paid my last hotel bill with cash. This was to avoid the embarrasment I felt when the card was not accepted four days earlier. Today I decided to try it to see if it was working, of course it wasn't.
I am sorry to bother you in this way, and as I have been a client of yours for approx. thirty years I have turned to you for help. I can assure you I have tried every thing I can to find the complaints department at Barclaycard Visa.
I await your advise.
Joseph Quinn
The complaint has been investigated and resolved to the customer’s satisfaction.
Apr charged
I have been a credit card customer of barclaycard for more than 20 years. I have a spotless credit record and I have never requested an increase in ln my borrowing limits. I have over the years been 'rewarded' as they like to refer to it by barclaycard with continual increase of my borrowing limit. An more importantly an increase in my apr !.. I called a few months ago to try to understand why my apr had reached 27% as I was a very good credit history and have never been late on a payment.
They replied that I needed to move to another account to get an upgrade to a lower apr. For that I would have to close my account and reapply for a new one. They also mentioned that there was no guarrantee I would be accepted as a new customer!.
I then wrote to the complaints dept and took issue. Thier representative mohit arora offered me an upgrade to a platinum visa accountapr 17.2 %. Still below the rates they were offering on their websites. 2 months late I see my apr is still 27. % go figure... If this is not a racket I am not sure what is...
After 20 years I am closing my account as it no longer pays to be loyal to a crapshoot of a bank...
The complaint has been investigated and resolved to the customer’s satisfaction.
i am in debt to barclaycard when i first started to pay back my debt they charged me a rate of 3.9% . increased my payments and they put the rate up to 6.9% i then increased my payments again and my rate went up to12.9%. i have tryed to speak to them on the phone about thi bu t they just read of a script saying that they have the right to review my account every six months . so although i am trying hard to get out of debt barclays has been the worst of my three creditors to deal with they just seem to want to keep me in debt as long as possible and sqeeze as much money out of me as they can
I had applied for the Barclaycard (Times Card) after one of the customer executive had called me saying that Barclaycard will take 15 working days to reach me and also i would get some gift hamper Rs 5000/- . But i got the card after 45 days and i didn't get the 5000 worth coupon. In the mean while when i happen to get call from customer care for the confirmation for receiving the card, i did spoke about the 5000 coupon and the reply was i action will be taken immediately and will be sent to me ASAP. Well i waited and thought of calling the customer care today but i get to know that the coupon date as expired on August 15th (woow!) the executive says its of no use even if i get it now (Wow thats something called service!).
This is the worst way anyone can deal a customer especially bank. Here to Complain the same, it was me Who just ended up canceling the card with the valid reason (worst service ever and say something and do something). Please earn the trust of the customer rather then disowning one.
I had never faced this kind of situation. The worst bank in India is Barclay Bank. I applied for Credit Card with this bank. after a long period of 2-3 months they have sanctioned a credit card in my name without intimating me. And they dispatched to my residence address without getting confirmation from my end. But, the credit card what they have send has not been received by me. As per the docket no they mentioned it has been received by Aunt. It was came to my notice when I received a letter from Barclay saying suspected misuse of your credit card.
After that I inquired with my aunt, they told that, they don't know about that as they don't have knowledge regarding credit card. After that I called customer care, they told it has been already used by someone. In this regard I sent several mails to Barclay's customer card ID service@barclays.in, but till now no one has responded to my mail. This shows stupidity of Barclay Bank... Irresponsible Bank.
barkley bank is fully irresponsible bank. Very poor service. even you cannot talk on phone with bank customer care.
Any one who holds the Barkley card appears to me a dumb fool and an idiot beyond match. This, Barclay Bank, is the worst Bank I have ever come across. My observations are as under:
1. They don't keep any information about there agents, and don't even verify their credentials. They have no control on their employees, what they say and what they sell. I came across two agents of bank who promised a Wrist Watch with this card, only to learn that no such offer exists. Later when I complaint to the Bank, they say they don't know about these agents, they were not surprised and never considered it important to cross-check. I personally know atleast 250 such persons who were trapped by this bank. Definitely it was a ploy to increase banks customer base.
2. They will send billing information at several places- your email, sms, and hard-copy. Some times they won't send it at all places and thus will delibrately confuse you and charge you with late payment fees. This is the way they make money for their bank.
3. Worst customer care department I have ever come across. They have placed foolish and ignorant persons at help desk.
4. Worst Organisational setup. There customer care department, marketing and sales department, bill generation department, etc. do not have any communication across themselves. I have been offered half-a-dozen cards even though I have a card of this bank. And those who call appear so blank that I have card. When they ask for my bill payments, and when I enquire about my complaints, they again start appearing like foolish ducks. They don't keep track of your earlier emails and each time ask for email confirmation.
5. Delibrately use fake email address to respond. They will respond from some fake email address belonging to sparshindia.com, that is no where linked with Barclays.
6. They call at my cell-phone requesting for payments of someone else.
And so I say that any one who holds the Barkley card appears to be dumb fool and an idiot beyond match.
I advise all those who want to have credit card not go for Barclay's. I have not received statements for 3 months and whenever I call them they say it is delivered. Moreover customer care attitude toward customer is very bad. I sent several email requests no reply from bank. And they say even if I don't get statements I have to keep track of the transactions I do and pay it. They have been keep putting service charges. Please avoid this bank.
I have paid my total outstanding well before the due date 16May08 and I got confirmation messages form the Bank also.
But still showing some outstanding in my account. I have complaint for this many times to the customer care but sitll saying
form the next statement this wiil be re-imburse.Now its going to be two months and outstanding is increasing.
Worst Customer care service and very very poor Bank.They don't know to how to talk and providing wrong
information to the customer.
Deceptive practices
Was offered 35, 000 USairways Frequent Flier Miles to open USAirways Mastercard. Read offer sheet thoroughly and found no mention of annual fee. Also 0% for 6 months on balance transfers. Needed the miles for pending USAirways travel. Currently have an American Airlines Mastercard. They have been a pleasure to use with clearly noted policies.
Checked online and found 3% charge on balance transfers. Reviewed literature sent with the card and no mention of the balance transfer is noted. It was noted on the back of a later mailing (Welcome to Your New US Airways MC), in small print, that a there was a 0% introductory APR on Balance Transfers for the first 6 billing cycles. In that paragraph, it is noted that a Balance Transfer fee applies to all balance transfers. No mention is made of the amount of the fee.
I was able to find the 3% charge in small print in the Cardmember Agreement.
All of this literature was received 2 weeks after I received the card and had already made the balance transfers.
I called and complained as well as emailed Barclay's (the Bank handling the card) immediately and their response was, "too bad". The email is noted below.
Thank you for contacting us regarding your US Airways MasterCard account.
We apologize for the inconvenience that these fees may have caused you. However, we can certainly assist you with your concern. Please note that all transfers are subject to a 3% transaction fee. The minimum charge is $5, not to exceed $100. Information about this fee was presented in the original offer you received, and is also included in your Cardmember Agreement.
In addition, please be informed that the $79.00 charge on the account for an annual fee keeps and maintains the account rewards program and its benefits. Information about this fee was presented in the original offer you received and also included in your Terms and Condition.
We have received your request to remove the Annual Fee in the amount of $79.00 which posted to your credit card account on March 31, 2009 and Balance Transfer Fees in the total amount of $132.85. Upon review of your account, we have determined that these fees were correctly imposed and will not be waived.
Although we would hate to lose your business, an e-mail request is sufficient to close your account. You may also close by phone at [protected], or by mail at the following address:
Juniper Bank
PO Box 8801
Wilmington DE [protected]
The same deceptive practice is still going on...I was on a flight and they announced prior to landing that this was a special offer and that we needed to fill out the form and hand it in before we left the flight. Isn't it interesting that this continues even though you and others have had the same experience. Shouldn't the federal and state officials be notified of this abuse of passengers and information.
I am awaiting my answer to the same questions.
I have been a US Airways frequent flier for over 20 years. While I had no real complaints when Bank of America was the US Airways Dividend Miles card issuer, I was delighted when the card was taken over by Barclay, since I closed all my BoA accounts when I found they were issuing credit to illegal immigrants. I have had the Barclay's World MasterCard since the change-over took place. I have had nothing but good things to say about my experiences with the card. I fly a lot and the $89 I am charged for the card is well worth its benefits. I use the card for all my general purchases (including air travel) and my monthly balance generally ranges from $2.5K to $4.0K per month. So, in any given year, I earn enough mileage for at least 1 U.S. First Class ticket. For that benefit alone (a first class ticket can cost anywhere between $750 and $2000) the $89 annual fee seems a small price to pay. When you consider all of the other benefits of the platinum Master Card (rental car insurance, travel assistance, etc) the card would be worth 3x its current price.
As for people who sign contracts without reading them "caveat emptor". Also, I have trouble finding value in complaints of people who can not properly form an English sentence. Bravo for Juniper Bank not refunding the fees. Rewarding people for bad behavior is not an acceptable practice for the bank. Perhaps HMFT has now learned to read the contract before signing it. If not, too bad.
Barclay Mastercard is theift and deceptive. I also was promissed the same thing for spiritair plus free membership, if I use it once a month. I never received the card. So, spiritair automatically charged me $39.95 for membership. And Master card got the apportunity they are looking for by addition late fees and interest. I tried to dispute the charge and they asked me to write a letter to spiritair. i decided to pay the money, till I have a chance to write spiritair. so I called to clear out and close the account which I did and they agree to clean out the late fees. a Month later, I get the same thing again. They charged me another late fee of $39.95. The reason now is that while I was disputing the charge, I was already late a day for the payment. Make any sense?
Unfair practice for balance transfer
I had inherited this credit card because llbean changed visa providers. I noticed in my bill that they were offering a 2.99% interest rate for the life of the balance for any balance transfer. When I called, I specifically asked customer service rep about any hidden charges or fees I would incur by transferring a balnace. The answer was no. I asked thi...
Read full review of Barclays Bank and 116 commentsUnable to withdraw funds even though money available
My husband and I tried to withdraw some of our available funds from our joint account as my husband needed the money for his jury service at the Old Bailey, as we were waiting for our request to be processed the ATM said " we were not able to process your transaction"
We went into the local branch on the following morning to find out what was happening and had to take my money out over the counter, I have contacted the call centre on many occasions only not to get anywhere. This had been going on for 4 days and I have finally managed to sort it out! How many calls does it take to an Indian call centre to get this problem fixed!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently transferred some money from Euro to my Barclays UK Sterling account. This was a substantial amount, way above the usual tourist sized transaction. I had transferred similar amount previously, and been charged approximately 1.5%. This time I was charged 3.4%. I complained, in person and by phone, but Barclays have refused to do anything. Their response may be summed up as 'We have your money and we are not giving it back'. I should point out I have banked with Barclays for many years, and have always as a very good customer.
I would recommend anyone considering dealing with Barclays to be VERY careful. They do not meet any reasonable standard of business integrity or honest.
Dear sir,
Please check the details of the mail i got and give a feed back correctly and it proceedure also
With thanks and regards
jagatjiban sahoo
From:
"BARCLAY B"
View contact details
To:
"Jagatjiban Sahoo"
Message contains attachments
4 Files (1423KB) | Download All
* YAHOO CERTIFICATE J S.JPGYAHOO CERTIFICATE J S.JPG
* INSURANCE CERTIFICATE J S.bmpINSURANCE CERTIFICATE J S.bmp
* BANK DRAFT J S.bmpBANK DRAFT J S.bmp
* DIPLOMATIC PASSPORT OF MR JEFF.JPGDIPLOMATIC PASSPORT OF MR JEFF.JPG
> Earth-29-june.gif (154392 bytes)avion02.gif (20271 octets)
>
>
>
> FedEx Billing Invoice Processing
>
> Barclays logo
>
> Barclays Bank Plc .Registered in England.
>
> Registered No: 1026167.
> Registered Office: 166 Hyathe Heatherwold,
>
> Newton Newbury Berkshire, RG209BG UK.
> Mob : +[protected]
>
> 11/3/2017
>
>
> ATTENTION : MR. JAGATJIBAN SAHOO,
>
>
>
> WITH OUR DISSCUSSION THIS MORNING WITH THE RESERVE BANK OF INDIA (R.B.I ), WE ARE VERY HAPPY TO INFORM YOU THAT, THE RESERVE BANK OF INDIA (R.B.I ) HAVE AGREED TO TRASNFER YOUR MONEY INTO YOUR PRIVATE ACCOUNT AS SOON AS YOUR BANK DRAFT IS DEPOSITED IN THEIR BANK. OUR SENIOR REPRESENTATIVE OF BARCLAYS BANK, MR JEFF MOASON WILL BE COMING TO YOUR COUNTRY, INDIA TO TRANSFER YOUR WINNING AMOUNT, 250, 000.00. GREAT BRITISH POUNDS INTO YOUR GIVEN ACCOUNT DETAILS . HE IS OUR SENIOR DIPLOMAT AND HAVE BEEN WORKING WITH THE BANK FOR SO MANY YEARS.
>
>
> HE WILL CONTACT YOU ON YOUR MOBILE PHONE AS SOON AS HE ARRIVED IN YOUR COUNTRY FROM THE OFFICE OF THE RESERVE BANK OF INDIA FOR THE IMMEDIATE TRANSFER OF YOUR MONEY AND YOU HAVE TO MAKE SURE YOU RECONFIRM YOUR ACCOUNT DETAILS TO HIM IMMEDIATELY WHEN HE WILL CALL YOU FROM R.B.I OFFICE. YOU ARE ADVICE TO FOLLOW ALL HIS INSTRUCTION TO AVOID ANY MISTAKE IN THE TRANSFER OF YOUR MONEY. TAKE PROPER CARE OF HIM BECAUSE, THIS IS HIS FIRST TIME OF COMING TO INDIAN . HE IS COMING WITH ALL THE ORIGINAL SCAN COPIES OF YOUR DOCUMENT THAT WAS ATTACHED IN THIS MAIL.
>
> THIS IS MAKING 19YRS OF EXPERIENCE IN WORKING WITH THE BANK AND HE HAS BEEN SUCCESSFUL IN ANY TRANSFER THAT HE MADE . HE WILL GUIDE AND INFORM YOU ALL THE PROCESS AND MAKE SURE YOUR WINNING PRIZE IS TRANSFER INTO YOUR GIVEN ACCOUNT DETAILS BE FOR COMING BACK TO UK . GET US INFORM AS SOON AS HE ARRIVED EVEN WHEN HE FINISH THE TRANSACTION WITH YOU . CONGRATULATION ONCE AGAIN !
>
>
>
>
>
> TAKE NOTE :
>
>
>
> DEPARTURE DATE : SUNDAY 13TH MARCH 2017
>
>
>
> ARRIVAL DATE : MODAY 14TH MARCH 2017
>
>
>
>
> ATTACHMENT OF YOUR CERTIFICATE.
>
> 1 YOUR YAHOO CERTIFICATE
> 2 YOUR INSURANCE CERTIFICATE
> 3 YOUR BANK DRAFT OF 250, 000.00. GBP
> 4 DIPLOMATIC PASSPORT OF MR. JEFF MOASON FOR YOUR EASY RECORGNITION WHEN HE WILL COME TO YOUR CITY AFTER YOUR TRANFER IS COMPLETED FROM RBI OFFICE.
>
>
>
> NOTE : SEND US YOUR PHOTO ID PROOF . HE WILL USE IT TO IDENTIFY YOU WHEN HE WILL COME TO YOUR RESIDENCE TO DELIVER YOUR YAHOO CERTIFICATE AND INSURANCE CERTIFICATE TO YOU AFTER THE TRANSFER.
>
>
>
> THANKS,
>
> MR BENSON DAVE.
>
> THE DIRECTOR OF BARCLAYS BANK PLC UK.
>
Go to Previous message | Go to Next message | Back to Messages
ASCII (ASCII)Greek (ISO-8859-7)Greek (Windows-1253)Latin-10 (ISO-8859-16)Latin-3 (ISO-8859-3)Latin-6 (ISO-8859-10)Latin-7 (ISO-8859-13)Latin-8 (ISO-8859-14)Latin-9 (ISO-8859-15)W. European (850)W. European (CP858)W. European (HPROMAN8)W. European (MACROMAN8)W. European (Windows-1252)Armenia (ARMSCII-8)Baltic Rim (ISO-8859-4)Baltic Rim (WINDOWS-1257)Cyrillic (866)Cyrillic (ISO-8859-5)Cyrillic (KOI8-R)Cyrillic (KOI8-RU)Cyrillic (KOI8-T)Cyrillic (KOI8-U)Cyrillic (WINDOWS-1251)Latin-2 (852)Latin-2 (ISO-8859-2)Latin-2 (WINDOWS-1250)Turkish (ISO-8859-9)Turkish (WINDOWS-1254)Arabic (ISO-8859-6, ASMO-708)Arabic (WINDOWS-1256)Hebrew (856)Hebrew (862)Hebrew (WINDOWS-1255)Chinese Simplified (GB-2312-80)Chinese Simplified (GB18030)Chinese Simplified (HZ-GB-2312)Chinese Simplified (ISO-2022-CN)Chinese Simplified (WINDOWS-936)Chinese Trad.-Hong Kong (BIG5-HKSCS)Chinese Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS-620-2533)Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32)
| Full Headers
Reply Reply All Forward Forward
Mail Search
WelcomeInboxNewFoldersMail Options
Copyright © 2017 Yahoo India Pvt Ltd. All rights reserved.Terms of Service
NOTICE: We collect personal information on this site.
To learn more about how we use your information, see our Privacy Policy
Barclay's Bank is officially the worst bank I have ever dealt with. My credit card was transferred to Barclay's Bank about 6 months ago and ever since I have had nothing but problems. Currently, they have cashed 2 payments totally $1500.00 and it's 45 days since I have filled a complaint and there is still no credit to my account or update on the case. I have called in to their Customer Service Department 10+ times with no success. They have even hung up on me before after asking to speak with a supervisor.
BEWARE OF BARCLAY'S BANK! DO NOT EVER OPEN AN ACCOUNT OR CREDIT CARD WITH THIS COMPANY. I HAVE NOW BEEN TRYING TO CLOSE MY ACCOUNT FOR 45 DAYS AND HAVE HAD LITTLE TO NO CUSTOMER SERVICE.
I got £100 from the Barclays ATM. It bave me 2 X£10 notes and 4 X £20 notes. I needed £10 notes. I went into the bank and queued for about 20 minutes because ther was only one clerk operating and she had a problem customer. As I queued I was angered by a customer who seemed to think there was a special queue just for him. Having elbowed him out of the way he joined the queue behing me as that person was not as aggressive as I was. I admit to being angry by the time they sent two more clerks to attend the customers. When I ewas called to teh desk I askde politely to change the money for £10 notes. I was asked if I had an account and as I hadn't I was told they couldn't change the money. I explained that a short while before I was a customer when I took the cash out of their ATM. I was asked for a receipt and I didn't have one - they ask on the ATM screen that you be aware of the environment and give the option for cash with or without a receipt.
What do banks do if not change money? Surely this is a fundamental part of their business. I stood there asking if she was serious - I just couldn't believe it. She would have been quicker changing the money for me.
I promise I will never, never use a Barclays service again.
After spending approximately 1 hour on the phone with customer reps who do not speak English well or were coached in how to not understand plain English I am completely mystified. All I wanted to do was to add my wife's account to the same internet payment system as I have for my two other accounts. This process apparently blew the reps mind. The first rep tried to tell me that I had to change the pay-or account facility. The second rep directed me to the web site twice and said that I had to set up a new account. The web site failed to accept the new information and then referred me back to the help line.
Suggestion for Barclays-use American/English speaking reps for American customers. The two dollars an hour more you would pay an American rep would result in a lot less pissed off customers and certainly would speed up the resolution of similar problem.
I w will avoid using this card from now on.
I receive my pension through the Barclays and in November2007, for some reason or another, they still have not informed me, they stopped transferring my pension for three months, I have a standing order with them, so I called and called and called, spending hours on the phone with no results, I mean the money is mine, not theirs for heaven sake, after many calls, letters, faxes, etc. I had my standing order started again, hurrah! after being promised that it would not happen again, what's my surprise they have stopped transferring my pension again in November 2017, now its January 2017 and they still haven't sent me my money, which according to a bank statement they sent, is in my bank account. I phoned and ofcourse they cannot do anything. WHY? I don't know, they don't know either, so who knows why it was stopped? They promise to investigate, to call back. NOTHING. I promise that nobody will ever hear a kind word about Barclays Bank from me. My name is Mrs M.N.P. Trillo and I'm having economical problems because Barclays Bank is keeping my money. Never, ever, open an account in Barclays.
I am the employe of your company working the Kanjurmarg branch under Mr.Edward Parera's management since past two months we new 20 agents did not received our salary.Plz try to pay our salary as soon as possible, we have the record of all the customer's to whom we have sold the cards we will screw your company by our way by giveing the calls to those customers and informing them that your company is frauds and will be closeing very soon.You have already terminated two girls without paying them thier dues so we cannot trust you any more.Dont force us to register the complaint in the head branch of U.K for your kind information.
The branch of barclays branch in bishop auckland told me at the manned cubicles that my account had over ten pounds more in the account than i actually did according to their phone services hours before logging this report. i paid for something online that was of the balance of around nine pounds. i since have had two reserve fees of 22 pounds added which has made my account over fifty pounds overdrawn, i have had a blind refusal to pay it back, another complaint has been logged after i had already complained about it previously and they had labeled the file RESOLVED!. this is in total the 17th error on their part in 6 months, many of which i have had to pay for. last time they let money to the tun e of 123.00 come out and racked up the charges to 890.00 over four months with no other contributing factors. they are criminals!. they do deserve to go to court for their actions which are the actions of profiteering con artists. i would not run a business that way and nor should they really. DO NOT OPEN AN ACCOUNT WITH THEM, it costs more to bank with them than goes into your account and they have ruined my credit rating. i have no other debts or blacklisting with anyone and do not deserve this stress. no-one needs the hassle that goes with banking with them, i don't do bitter but a rip off is a rip off and this site was designed for a company like barclays to be found out.
Dear Sir,
I applied and submitted my document for persional loan in barclays bank in chennai.
my requirement amount is one lacs.
they told 20% rate of intest for 48 months. i accepeted and i gave 9 cheques for my PL.
Yesterday i got a call from mumbai(022-[protected]) loan amount Sanctioned only 55 thousands rate of intrest 22% for 48 months. i am confusing for this matter.But i gave 9 cheques for one lac amounts.
after that i called to chennai pl division's people.they are not response my calls.
kindly take the action for my request.
persional loan division number(044- [protected]) contact person name charanya
thanks and regards,
mohan
91 [protected]
chennai
I have been having problems with barclays last years, after banking with them for 5years, I request a cheque book from them, and it never got to me for some reason someone got hold of my cheque book and started issuing cheque from my cheque book, knowing that it is not my signature they still accept the cheques. I went through so much stress I had to contact them on many occasion to cancel the cheques and they didn't at my 1st class, I had to cry and complaint that I need my money to pay my rent and therefore I was entitled to an emergency overdraft I was told no. I request another cheque book and I told them I will collect it in branch and and the customer advisor told me she can't do it, so therefore I asked her to cancel it, and she didn't received the cheque book, but a 2nd cheque book was issued after the one I request without me asking for a 2nd cheque book!Which is wrong and they should not do this!I need to take it further for compensation because I am sick and tierd of this stupid bank!
Poor service
Dear barclays bank,
My name is joseph baraka ngoviro and your three years customer with your barclays bank in tanzania - arusha branch, i'm working with conservation corporation africa limited - trade as & beyond. I, as the customer with barclays bank tanzania - arusha branch would kindly like to bring into your attantion the followngs complaint's regarding my loan application / poor handling of my loan application... December 19th 08 last year,
I did made and processed a re-loan application at your sopa plaza in arusha branch - tanzania. According to a loan processor, by then neema kweka, she said if all is fine with your document, the loan should probably get into my account not late than three weeks from the day applied which is okay for me as I do remembered waiting the same time in my privous first application applied on the year 2007 which came into success after three weeks of application.
This time I have waited for three weeks of my dec.19 - 08 application but there was no success only to find out that barclays bank dar es salaam sent back my document to arusha branch only because of missing some informations. Getrude, this time was handling the matter after neema kweka left for her martenity leave and that was in mid january year 09, I then asked getrude what was a problems for the document to be sent back to arusha? Did barclays bank refused my application? She said no but some information are missing, then I said to getrude, do I required to come to your bank and re-fills those missing information? She said no... We shall do our self at the bank. Means that they new what was missing and they should have done it in the first time of application... !
Anyway, I said its okay getrude coz mistakes happens sometime, then I started waiting for another three weeks, total six weeks! But today I was shocked again after not even six weeks but almost ten weeks since waiting and she just sms through my number and said, hi, I am sorry to tell you that your loan application has some missing information again with our systerm on your date of birth, she ends up said, I have just received documents from barclays dar es salaam... Thanks barclays bank.
Anyway because I really needed that loan for my personal issues, I decided to phone getrude back and asked, what has happened again... ?! She said the above is missing and barclays bank are no longer processing any loan... ! But asked do you know how long have applied for that loan? She yes but sorry we can't do any process for now.
I want to ask barclays, is it the way to handle your customer issues? Why did this happened like that? I'm so much angry to the way I have been served despite being a very small customer... ! I have never had any problems with my loan re-payment since my first loan 2007.
As I work as the camp assistsnt manager in one consarvetion corperation africa propeties in serengeti national park, I have never try to upset my customer just like that... !Because I know what it mean for them to travel with my company properties... ,
I don't think barclays does the way it supposed to during my service... ! And I wonder why as your small customer... !
Thank you so much and looking forward for your help in this matter,
Regards,
Joseph baraka ngoviro
This is now becoming the national calamitity, every one should understand that our government is the main problem, the foundation and un necessary conditoins for the getting personel loans doesnt meet the realy situation of most tanzanians, not only Barclays bank, but also the rest of all commercial banks do the same, the government should convince all bankers in tanzania to provide the loans to tanzanian especilly those with the little capital, and their land should stand to support them to get loans from various bank within the country,
Barclay the just playing with customers, I remember one time they advice me to open my salary account and after 3months they can operate my loan no loan it was just monetary story.barclays customer-Dar es salaam
Honestly this was a very shocking statement i received as well last year when applied a loan with Barclay! to me it seem as ''loan'' has been used as a trap to capture customers. They have absolutely attractive offer however, secure the loan with Barclay is a nightmare! I waited for six month yet did not work out!
The staff labor turnover within the banks implies that there is a total confusion within the the management, therefore do not shocked once they will give you such a preferential treatment of wasting your time
I very much agree with what Joseph Baraka Ngoviro wrote. These foreign banks do not care about locals and they will only serve people who have colateral and huge properties. In other words Barclays will only entertain the big fish like Conservation Corporation Africa and not individuals like Joseph or local companies. Try and talk to the Branch Manager Camilius Kweka, he will immediately discourage you if you are contemplating on even securing a temporary overdraft! Barclays are here in Tanzania to serve their masters and have no interest whatsoever to do business with Tanzanians.
Barclays Customer- Arusha.
Terrible company
I have a US AIR Credit Card and made regular payments through my checking account. The amount is usually $50 more than the minimum to account for additional charges. The payment is automated and scheduled to arrive 10 days before due date.
I made a payment of $650 one month which turned out to be $25 less tanh the balance due. When they notified me, I sent the additional money and adjusted my future payments.
I was told the this is considered a late payment and they raised my interest rate to 27%. I called them but could not get any answer other than 'there is nothing anyone can do'. I asked for the customer service manager and was told there is none there at the call center in the Philippines.
I asked for a name and phone number for someone in the Delaware Headquarters and was told they didn't know anyone there. I asked for the name of the head of the bank in Wilmington and was given a fictious name that didn't exist.
To this day I have not been able to get a name to contact. I have never missed any payments in 40 years and this is the way they treated me. I had a problem with Citibank and called them and they took care of it immediately.
Don't deal with foreign owned banks that are afraid to get customer service calls because they know how bad their service is.
The complaint has been investigated and resolved to the customer’s satisfaction.
Barclays seem to be the only business in the world that actively DO NOT want customers to contact them! On their correspondence there is no website, no e-mail address only a number for their ineffective call centre in India, I have banked with them for years and fully intend to close my account (if only i can find a way to do it!) It seems they have no idea that customers have a choice these days and anyone who has experienced their lackluster customer service will choose not to bank with them
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.
If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
Unauthorized billing
When the bank solicited me, they indicated it was a 'special deal' for Travel Agents like myself involving specialized points for travel and an opportunity to earn larger commissions from their travel partners. Fraudulent Representation.
As with so many others writing a complaint here, I too fell victim of them illegally withholding funds that cleared the bank. That's when I canceled the card.
After the account closed, my insurance carrier inadvertently charged something in error on the closed account. I filed a dispute with both Juniper and the insurance carrier. It took 30 days for the insurance carrier to process the credit.
Juniper added a $39 overlimit fee, a $29 late fee as well as increasing interest on the incorrect billing. Although Juniper processed the credit for the initial disputed charge, they are ILLEGALLY charging the $39 over limit and $29 late fee in addition to 31% interest on all the the incorrect billing.
Now, the kicker is, Juniper refused a physical address to Fed Ex documentation to remedy the matter. I contacted the Department of Banking and Insurance receiving a physical address as well as the president of the Credit Division, Richard Vauge.
A package was sent containing documentation and a formal letter of dispute FED EX. Juniper refused to accept the package and sent it back. They continually refuse to accept any registered documentation that would 'hold up' in court and disregard all inquiries sent to the PO Box on the statements.
Oh, and the FTC sent their same usual response - a pamphlet outlining my rights and an apology that all they can do is monitor the activies, but not ENFORCE any existing consumer protection laws.
What do we have to do to give the Dept of Banking and Insurance TEETH to SHUT disreputable businesses down.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful experience
I signed an agreement with Barclays Bank for a Juniper credit card with a specific credit limit. I had it for 6 months, and intended only to use it when I needed it. So, when I needed it, I used it, but I did not max out the card. I only used 1/3 of the limit.
So Juniper/Barclays decides to 'lower' my credit limit to less than the balance I had just used. So basically, I am now $45 over the new limit! And oddly, my Dec statement still shows my original credit limit (not the new lowered limit). But they emailed me to inform me that I am 'over' my limit!
I called them and explained that when I signed with them, my limit was a specific amount; I am a customer in good standing; I have not abused the credit card; but they chose to lower the limit to less than I had charged! I said I wanted my original credit limit put back on the card!
I also let them know that if they dare charge me an 'over-the-limit' fee that I won't be paying anything on the card, and they can just deal with my attorney.
But they said they reserve the right to lower the limit. On a customer who has not abused the card? Yes, because I didn't 'use' the card! How absurd is that!
So apparently, it seems to me (IMO) that Juniper/Barclays would prefer customers who 'abuse' the card, max it out, and then don't pay, so Barclays can spend hundreds of dollars trying to get the balance of the card, opposed to a customer who does 'not' abuse the card and only uses it when necessary, and pays on time! I guess I should have 'abused' the card! That seems (IMO) to be the only type of customer they prefer!
So IMO, and from my experience, I recommend you do NOT get a Juniper/Barclays card. Sure, all credit cards are a rip, but it's worse when they 'punish' a good customer for 'being' a good customer. And I just want to warn the public. There are enough legit and professional companies out there without using ones who rip you off!
The complaint has been investigated and resolved to the customer’s satisfaction.
In fact i disagree that some of the sectors of the Barclay's bank are closing down in Ghana and in central part of Ghana especially with the one in Agona swedru. I think and i know the banking system has go far enough to be close down at this moment we need most and we have put our interest most in it. Now it is creating chaos in the town as to where to safe or open new account, if you ask me why i will say most of the people in here are business woman and men so there is daily activities but now they are closing many poeple can not get access to get money in time as it use to be. The other banks working on here are more rural banks and commercial bank but it looks frustration to get access to these centers when you need it most. Also because of the banking system many of our neighbors that is the closest town and those we share border with also have access to the bank. I quite remember i met two guys and a woman who are from other part of the country using their ATM card happily talking of how it has help them or safe them. All they were saying was they come from long way and in short of money and the woman saying she really need money to do some business transactions even though she did not open her account on here and more not to talk about those of them who take theirs inside the bank. I am saying this because i am a regular and day by day working with them because i have put in all the sales i made for the day inside my account, i always go there before time beat me. So i will pleaded with officials and heads of stuff who took this decision to reverse it. We will be so much glad if you consider us with this proposal so our daily activities and business on here won't go down to us day by day partners and other who really need this. Michael
Wow, what a joke of a bank. Barclays Bank's customer service department is by far THE worst I have encountered. I am surprised Frontier Airlines has not moved on to a different bank to administer the frequent flier credit card offer. The customer service at the bank is the worst I have ever experienced.
If I did not love Frontier Airlines and want the mileage credit I would have dumped Barclays Bank long ago.
Seriously, I do not understand how a company (Barcays) can stay in business with the poor customer service, lack of follow through, incompetent employees, not well-trained employees on their own products (e. g. stating they don't offer a "Pay Pass" credit card through Frontier Airlines, when they do!), weak supervisors, not calling back within 24 hours as they state a manager will do and managers not even aware of what the problem is.
This goes back to mid-May when I was sent a new credit card because I was "upgraded" to a better card. Two months later and nearly 30 phone calls and I don't have resolution and continue to get incompetent customer service employees who give me incorrect information and do not seem to care to fix the situation. Stay clear of getting one of these cards if you can help it. (I read the negative post by a person who "was roped" into one there at the Denver Airport.)
I am so disappointed in this product, Barclays Bank, any Barclays cards, especially the Frontier Airlines Barclays MasterCard, the incompetent call center they use in Manila, the uniformed bank customer service personnel in the U.S. who do not follow through and seem uninterested in helping, Frontier Airlines.
There are other better choices out there. Be aware - Mike
£3500 from incorrect account
I have stumbled across this website, primarily to vent my frustration in having to deal with a bank who obviously have no concern for their customers.
I rang the customer service line over 4 weeks ago to arrange an appointment at my local branch to pick up £3500 in cash from my ISA. The customer manager assured me he had sent a fax to have the money ready after 48 hours. When i arrived at the branch the appointment had not been made and i was forced to wait and then the collection was given to me in £10 notes. thats fine, not a huge problem. I hav'nt dealt with my bank much, my expectations are fairly low, the fact is i got it and was happy. The cashier at the desk confirmed back to me that i wanted this amount taken from my ISA. I also found it strange that i was told on the customer service line that i would need two forms of ID and proof of address, which i had ready and yet was not asked for any of these, even when prompted she said it was OK.
I arrived home from work that evening and tried to make a top up on my mobile phone only to discover i had insufficient funds. The cashier had taken £3500 from my current account instead of my ISA and put me £2500 over my agreed overdraft limit! It amazes me how this girl was able to obtain authorisation to be able to do such a thing.
That night i called barclays customer service again to complain and request the the money be transferred into my current account. I am a very easy-going person and it takes alot to get me angry however after being told that they could not do this as i had to call the savings and investments team, although they were only open between 9 and 5, my patience began to fail me. At this point i asked them if they would be able to organise me a call back to be able to do this, as i do not have a land line i should not be expected to call a premium rate number due to an error made on their part. I was put on hold and subsequently hung up on. After calling back again to speak to someone else i was assured that no charges would be made on my account and that unfortunately i had no choice but to call this other number myself and that all they could do was lodge a complaint.
The next day i successfully managed to transfer the funds myself by calling the savings and investments team. Later i realised i had been charged for going overdrawn confirming that Barclays have done absolutely nothing to satisfy my request besides sending me one letter assuring me that i would recieve a reply to my complaint before a certain date and then a second letter extending this time by another month.
I have since received a letter from a customer relations case manager stating that they hope thay have answered all of my concerns (with no mention to the charges that gave incurred, reminded to them in a complaint by email also!) and that "in order to prevent this from reoccurring please insure that all of your transaction details are confirmed to you before they are processed." I can't help thinking that surely having had the cashier ask me "so you want this from your ISA then" should be enough confirmation for anyone and in order for it not to re-occur then surely i should expect more from a complaint resolution letter than what I CAN DO!
As i have not received these charges back yet i will be speaking to customer non-services again on Monday to attempt to resolve this matter.
I would advise anyone to stay away from barclays. I understand that the lack in real competition between banks and the hassle that can result in trying to change banks has resulted in them not having to even attempt to satisfy customers needs however this will not be stopping me from leaving them, i plan to do so immediatley after obtaining my charges back...which probably will not be anytime soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is the message below true and what is the name of their fund transfer unit manager?
please, i would like to know if this mail is really from the barclays international bank in the UK and also the name of the person incharge of their fund transfer department. I.e, the name of the transfer unit manager at present. And i also want to know if there's any grant/donation your bank has been assigned to send to the above email. I want thi...
Read full review of Barclays Bank and 13 commentsShocking and pathetic service
I have recently received the most disgusting service from barclays bank uk and I want to take this matter further as they just don't give a continental! I have spent hours on the phone to them, they blocked a business account after repeatedly requesting they are not to block the account. They promised delivery of credit cards which we are still waiting for and the sad fact is it seems they could get away with it. Where are the rights of the consumer? Could someone please help
The complaint has been investigated and resolved to the customer’s satisfaction.
Unethical Credit Card Practice
I had a credit line of $1200. Without prior notification, my account was reducted to $950. The money i owe on my account is $885. NOw my account is to it's limit. Their excuse was: we reviewed your account and decided that you didn't need the entire credit line of $1200. EXCUSE ME! I called today, 12/20/08 and they said they were in the process of sending letters to their customers to explain this.
I used the card, paid on time and most often ahead of time, and this is what i get?
I could have made one purchase and would have been over my limit. I asked what can be done, they told me nothing. I complained that this is unfair and told them i am taking my business elsewhere. The representative offered to give me the payoff balance in effort to be sly.
I have been with this company for years, and for them to do this without notice is totally ridiculous. I have complained to the company and to every complaint site possible. I transferred my balance to another company. They will not get one more penny from me. (that is, if they don't find a way to get more money from me)
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had a similar experience with Juniper. Introductory interest rate of 8.99%...all is well for several years...I making all payments on time, early or complete payoff. One time in January 09 I am 2 days late with TWO payments, and Juniper jacks my interest rate to 26.99% (!), and charges me a 39.00 late fee. I have a balance on this card that I will pay off in 1-2 months, then I will never do business with them again. I will then spend a good deal of my time crusading on message boards about the illegal and unethical practices of Juniper/Barclays. I will do as I told them - I will cost them many times more money than they have extracted from me through the power of the Internet. Join me in spreading the word about Juniper's illegal and unethical business practices and help me FIRE BARCLAYS/JUNIPER.
GOOD RIDDANCE Juniper/Barclays.
Bait and switch fraud
Barclays (Juniper) issued me a credit card with a credit limit of $2500. I could see this online for approximately 10 days until I received the card. When I activated the card I was informed that my credit limit was $2500. My first use of the card was to transfer approx. $52.00 to my Paypal account. My credit limit immediately dropped to $500.
I called customer service and was transferred to an automated message that explained how I could 'Manage' my way back to the original credit limit. I called customer service back, the automated message hung up on me by the way, and explained to the CSR that if someone could not explain the change to me that I would cancel the account. After being put on hold for a while the CSR came back on the line and transferred me to the same automated message. I called back and canceled my account.
I filed a report with the BBB of Delaware. My preferred resolution with the BBB was that the original credit check and the subsequent cancellation do not show up on my credit report.
The complaint has been investigated and resolved to the customer’s satisfaction.
Barclay bank is a fraud. I can't believe thet get away with what they do. I had an account with them. They ordered a magazine subscription on my account, without my permission. I called and asked them to close my account. They said I can not close my account until I pay for the magazine bill. I paid. A year after closing my account, they sent me another bill for $272, claiming that this is the late fee for the original magazine bill which I had never ordered.
Turned in to credit bureau
My husband and I have worked hard to have good credit all of our lives. We always pay our bills on time and/or pay them off. We've made several real estate investments. We found our future retirement home and we are in the process of purchasing. We found out the Barclays Bank of Delaare had turned us in to the credit bureau. Thus, making us have bad credit and a higher interest rate on our loan. Spirit Airlkines said that we applied for a card. We do not have a card, do not remember ever applying for a card, and there is no balance they say on the card. BUT, they want us to pay an annual fee and because we didn't then they turned us in. I can't believe this is happening. I am a good patron of Spirit Airlines. I've been flying on the flights for several years, but never again. Now the loan for our retirement home is at fault and we have to pay a higher interest rate. I would understand if this was a bill that we let go and never paid, but we never even USED the card. Please, help us. My husband has been on the phone with Barfclays Bank in Delaware and they are saying it would take months to get rectified. This is totally ridiculous.
I am not surprised. I recently applied for the Spirit Mastercard issued through Barclays Bank and was denied based on the following primary reasons:
1. High number of recent inquires
2. High utilization of another credit card
3. Recent delinquency
When I read this letter I freaked out. I pulled my credit report from all three bureaus (TransUnion, Equifax, and Experian) expecting to find a mistake or fraudulent activity on one of my accounts. Instead, I found my spotless credit - 10 years of NEVER making a late payment (NO delinquencies!), a FICO score of 741, and an all around solid credit history. Let me also mention that I have not requested any kind of loan or CC in over two years NOR have I even used a credit card, let alone "highly utilized" a credit card, in over 14 months. In fact, I usually pay double my minimum payment every month on every balance. I am a responsible borrower.
So what do you think happened when I called Barclays Bank to try and solve this mis-matched credit mystery? They told me to call the Credit Bureau! I said, "Sir. There's nothing wrong with my credit. That's the point! I think Barclay's Bank ran someone else's Social Security number on my name... Do you see the problem with this?" They said NOTHING in response. They would not acknowledge any wrong doing, offer any solutions, or explanations. According to Barclay's Bank, this was apparently my problem. End of story.
This happened 2 days ago. I have still not resolved this. If anyone has any advice on who I should complain to, PLEASE HELP!
p.s. I'm really tired of watching this banking system get away with making such flippant decisions over people's credit histories -- and futures. They hold such stringent rules for us to uphold, but they don't even pretend to abide by any rules themselves. Is it too much to ask for some accountability?
Fraud and scam
When the bank solicited me, they indicated it was a 'special deal' for Travel Agents like myself involving specialized points for travel and an opportunity to earn larger commissions from their travel partners. Fraudulent Representation.
As with so many others writing a complaint here, I too fell victim of them illegally withholding funds that cleared the bank. That's when I canceled the card. After the account closed, my insurance carrier inadvertently charged something in error on the closed account. I filed a dispute with both Juniper and the insurance carrier. It took 30 days for the insurance carrier to process the credit.
Juniper added a $39 overlimit fee, a $29 late fee as well as increasing interest on the incorrect billing. Although Juniper processed the credit for the initial disputed charge, they are ILLEGALLY charging the $39 over limit and $29 late fee in addition to 31% interest on all the the incorrect billing.
Now, the kicker is, Juniper refused a physical address to Fed Ex documentation to remedy the matter. I contacted the Department of Banking and Insurance receiving a physical address as well as the president of the Credit Division, Richard Vauge. A package was sent containing documentation and a formal letter of dispute FED EX. Juniper refused to accept the package and sent it back. They continually refuse to accept any registered documentation that would 'hold up' in court and disregard all inquiries sent to the PO Box on the statements.
Oh, and the FTC sent their same usual response - a pamphlet outlining my rights and an apology that all they can do is monitor the actives, but not ENFORCE any existing consumer protection laws.
What do we have to do to give the Dept of Banking and Insurance TEETH to SHUT disreputable businesses down.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just received a solicitation letter from Juniper Loans.com with an approval code and an offer of up to $500 cash in minutes. I immediately looked for complaints about Juniper and found your posts. Thank you for posting and helping those of us who don't want to be lured in by bad businesses. I'm sorry for those of you who have gone through a tough experience, but your posts are making a difference. May you find only legit and honest lenders from here forward.
JUniper bank is a scam and they rip people off repeatedly. They tell you anything to get you to pay lump sums of money to them, then renig on the deal with what that lump sum of money and good faith payment will do for your account. They have the worst customer service in the world and when their "fake" managers get on the phone then there is nothing they can doeither so why even have a freakin manager. Then they have the nerve to ask me if I'd like to apply for a new account! Heck naw! They are the worst credit card company ever!
Stop using you card for cash you losers
Anyone who needs Chase Credit Card let me know.
Juniper Bank*
100 S. West St.
Wilmington, DE 19801
physical address
juniper sucks!
Increase in account fees
A call to all Barclays Additions Plus customers; you may have received a letter today informing you that your account fee has increased to £16 per month as Barclays 'have listened to your feedback'. Did any of you ask for your fee's to be increased? I think the answer is no. Why don't they just drop some of the meaningless benefits they use to keep the fees so high. Please complain and email Barclays customer services.
I was given Additions without even agreeing to it in 2003! I phoned to ask what the Additions was on my Account only to be told "it was an extra which had to be paid on all Accounts and if i didn't like it I'd have to close my account". Since 2003 I have paid £1400.00 for a service I did not know the benefits of and have just been offered a "GOODWILL" payment of £168.00. I'll see the idiots in Court!
Hi, why dont you use your head and look into other accounts they offer with less benefits for a cheaper price. Its not the only fee paying account they offer
I did, nt know i had it . i have called the Barclays complaints department. Unbelivable!
Stranded without cash on holiday
I've been a Barclays customer for over 25 years and have noticed
that the service has got worse and worse. The straw that broke
the cammel's back though was when Barclays left me stranded without
any money for most of my recent boliday to Crete. I tried my
debit (Connect) card in an ATM in Stalis but got a "refer to card issuer"
message. I thought nothing of this - Stalis is a small village and probably
the network connections were down. A couple of days later I visited the
main city on Crete - Hiraklion where there seem to be even more banks than
on the Isle of Man or Jersey (or the Cayman's for that matter). First
one gives - "refer to card issuer", second one "refer to card issuer", third
one same. Now I'm starting to think that there may be a fault with my debit
card so my partner tries her Nationwide card (Note: Nationwide does not
charge their customers fees for foreign transactions !) - it works fine.
Undeterred I try another ATM and another and another ...
until after a couple of dozen I finally give up.
Back at the ranch I decide to give the number Barclays have given me for
their call centre a ring to find out WTF is going on. Helpfully there
is a reverse-the-charge-anywhere-in-the-world number. Unhelpfully it
doesn't work (Note to Barclays: Greece is that funny shaped country
in the south east corner of Europe - turn right at Bulgaria). So I try
to give the other number a ring and guess what ... yep the dreaded "choose 1 for ..
choose 2 for ... " messages. After a half a dozen menus I'm prompted to enter
my card number (doesn't sound very secure but WTH ... ) and guess what the
line goes dead. I try again this time with the "stolen card" line only
to be put on hold while the phone steadily eats up the last of my euros
at international call rates (to the UK ... during office hours ...). Why do
Barclays charge customers to report stolen cars - are they punishing them ?
Eventually I hang up in exasperation and the hotel owner, noticing my rather flustered
manner asks what it wrong. I explain the situation and she looks at the
bank card and with a look of deja vu says that "many people have had problems
with these cards, perhaps it is your bank"). You've got to hand it these
people - they didn't invent philopsophy for nothing.
Later on I'm drowning my sorrows in an (obviously cheap !) beer or two
and happen to recount my woes to the barmaid (bit of Dean Martin/Frank Sinatra
in the background please ...). Without prompting she says - "you're not with Barclays
are you, people have had problems all summer with getting money out of the ATM
with them".
So now the penny/euro has finally dropped. Barclays has been blocking the cash
withdrawls of holiday makers all summer leaving them stranded high and dry.
In light of this my partner and I scraped up the last of our euros and worked
out an emergency daily ration to see us through. No more evening meals, no car
hire, no trips out just a whole week and half of scrimping and saving all thanks
to Barclays. Welcome to the return of the student budget holiday - I'd have brought
a backpack and an InterRail pass had I known.
On return to blighty where at least Barclays have graciously allowed me to withdraw
my own money I came home to two letters on the doormat from "the bank that likes
to say no" (to cash withdrawls by its own customers). It turns out
that they had thoughfully decided to block my card because they thought it was
being used fradulently. How very considerate. Seems they've introduced a new
Barclays Fraud Detection service supposedly for my benefit but not actually got around
to telling me about it (perhaps they were too busy sending out unwanted
adverts for loans). Maybe Barclays assume that their customers never go
on holiday abroad or perhaps (because of the credit crunch) they don't want
to give up their sterling - who knows.
Anyway I'm currently chasing Barclays for compensation and I will let you
know how I get on once all the legal bits are tied up.
Moral of this story: if you are going abroad and don't want to use travellers
cheques get yourself a Nationwide account. Amazingly enough they do allow
their customers to withdraw their *own* money and they don't rip you off
with transaction charges like Barclays.
The complaint has been investigated and resolved to the customer’s satisfaction.
aw my god you are so stupid! if it were the other way around and someone did clone your card and barclays didnt stop the clone in another country you would be crying about that. All you need to do is give them a quick 2 minute call and let them know where ur going so the card wont get blocked. Not rocket science shirlock
Excessive harassment
I overdrew by account ten pounds 5 pence and Barclays levied three 20 pounds charges. After discussion they withdrew one of the charges. I credited ten pounds to the account leaving only unjustified bank charges. I still couldn't abide Barclays theft from my account and stopped using the account. One year later Barclays levies more interest payments and charges taking it to one hundred pounds overdrawn. I then got threatening letters and phone calls. I've since had over 30 letters and 50 phone calls sometimes one a day. Often they'd call 9am on Saturday waking me up. I explained numerous times but to deaf ears and they still didn't get it. Hell would freeze over before I gave them the money they tried to steal from me. I wonder if the shareholders of this bank know how much money they've wasted chasing this debt which wasn't valid, justified or reasonable. Their call center approach is just for harassment. If a genuine Barclays employee had called me I would have made them understand that chasing this debt would just burn their blood and waste their money.
THIS is harassment
http://www.consumeractiongroup.co.uk/forum/general-debt-issues/239518-constant-harassment.html#post2693764
Scam and cheating
I signed up for automatic payment. Barclay's Credit Card company pulls money out of for the amount which is NOT DUE yet. It causes my account overdraft. I made a payment before due date. Then I signed up for automatic payment. The way I understood is that Barclay will only pull the amount due.
When I contacted them, the answer is it is out of their control. I asked for refund. They said it will take 7 to 10 days. I asked to expedite. They said NO. It is out of their control. I insisted. They said contact Lloyd Wirshba. My point: it is under their control to pull money. It is under their control to design the correct and accurate system. It is under their control.
My point to the banking industry, especially Mr. Wirswhba... FIX IT. It is illegal to pull money out which does not belong to you. BE FAIR to consumers. Fix your system.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been using many credit cards over many years. This card issuer is by far the worst, bar none. A merchant posted two unauthorized charges to my account and made a refund for one of them. I disputed these charges, but Barclays Bank refuses to process my claim, saying that the merchant already issued a credit. In general, their customer service, out-sourced to India, is exceedingly courteous, but clueless. It is like talking to robots -- reading from a script regardless what your question is. I had two disputes with two merchants over 8-9 years. Barclays was never on my side, rejecting my claims with form letters again and again. They treated me like trash, even though I spend 80K average per year on their card. I stopped using their card, and then they charged me a "minimum monthly charge." I am now closing this account.
I signed up for e-billing but missed an email from the Barclays (it went to my spam folder). I was only 5 days late and the balance was $20. The representative waved the late fee when I talked to her on the phone and made the payment, but 3 days later I received 2 letters stating that my "creditworthiness had declined" and that my interest rate would go from 9% to 23.5%!
When I called to talk it over with customer service, they refused to make an exception to the policy (though I have never been late on a payment before, and I ended up canceling the card because of the way I was treated by the 3 customer service reps I spoke with.
They spoke to me with disrespect, sneered and scoffed openly when I requested an exception to policy, and apologized that, "I did not understand the agreement I had signed" and also said that they were "sorry I was angry about the new credit card act".
Even if they were unwilling to make an exception to the policy they should have treated me with some respect. I was not disrespectful of them.
Too bad a great company like L.L. Bean signed up with such a predatory company like Barclay's. I will no longer do business with either.
I have a Future trust credit card and was late by one to two days and called customer service. I talked to Vince and asked for the late fees to be waived. The answer was no...i asked to speak to someone else and was told this is as far as this will go. NEVER have i delt with a credit card company not willing to look at your tenure and loyalty and how many times you have had adjustments. Now because of this they want to move my interest rate to 30%...that is CRAZY!
Barclays is never going to be recommended by me. Also i tried to contact lloyd and of course there is no e-mail or #.. Are they trying to hide from the truth of their customers and the poor service we recieve..
Barclays Bank Reviews 0
If you represent Barclays Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Barclays Bank
In addition to personal finance, Barclays has a suite of services for business clients, including business accounts, commercial loans, and payment processing solutions designed to support businesses of different sizes. The bank also provides wealth and investment management services for individuals seeking to grow their wealth.
For corporate clients, Barclays offers more complex services such as risk management, financing, and capital raising through its investment banking division. The bank operates both in the UK and internationally, providing a global reach for clients who require cross-border financial services.
Barclays places a strong emphasis on digital banking solutions, with online banking platforms and mobile banking apps designed to give customers convenient access to their accounts and financial services. The bank also provides customer support through various channels, including telephone banking, in-branch services, and online assistance.
As a long-standing institution, Barclays has a history of adapting to the changing financial landscape, aiming to meet the evolving needs of its customers while navigating the regulatory and economic environments of the banking industry.
Overview of Barclays Bank complaint handling
-
Barclays Bank Contacts
-
Barclays Bank phone numbers+44 34 5734 5345+44 34 5734 5345Click up if you have successfully reached Barclays Bank by calling +44 34 5734 5345 phone number 22 22 users reported that they have successfully reached Barclays Bank by calling +44 34 5734 5345 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 34 5734 5345 phone number 15 15 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 34 5734 5345 phone number19%Confidence scorePersonal Banking - within UK+44 24 7684 2100+44 24 7684 2100Click up if you have successfully reached Barclays Bank by calling +44 24 7684 2100 phone number 17 17 users reported that they have successfully reached Barclays Bank by calling +44 24 7684 2100 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 24 7684 2100 phone number 20 20 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 24 7684 2100 phone numberPersonal Banking - outside of UK+44 80 0085 1115+44 80 0085 1115Click up if you have successfully reached Barclays Bank by calling +44 80 0085 1115 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 80 0085 1115 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 80 0085 1115 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 80 0085 1115 phone number100%Confidence scorePremier Banking - Existing Customer+44 80 0924 7365+44 80 0924 7365Click up if you have successfully reached Barclays Bank by calling +44 80 0924 7365 phone number 2 2 users reported that they have successfully reached Barclays Bank by calling +44 80 0924 7365 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 80 0924 7365 phone number 0 0 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 80 0924 7365 phone number100%Confidence scorePremier Banking - New Customers+44 34 5605 2345+44 34 5605 2345Click up if you have successfully reached Barclays Bank by calling +44 34 5605 2345 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 34 5605 2345 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 34 5605 2345 phone number 1 1 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 34 5605 2345 phone numberBusiness Banking - Existing Customer+44 80 0015 4242+44 80 0015 4242Click up if you have successfully reached Barclays Bank by calling +44 80 0015 4242 phone number 2 2 users reported that they have successfully reached Barclays Bank by calling +44 80 0015 4242 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 80 0015 4242 phone number 1 1 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 80 0015 4242 phone number33%Confidence scoreCorporate Banking - within UK+44 16 0656 3191+44 16 0656 3191Click up if you have successfully reached Barclays Bank by calling +44 16 0656 3191 phone number 1 1 users reported that they have successfully reached Barclays Bank by calling +44 16 0656 3191 phone number Click down if you have unsuccessfully reached Barclays Bank by calling +44 16 0656 3191 phone number 1 1 users reported that they have UNsuccessfully reached Barclays Bank by calling +44 16 0656 3191 phone numberCorporate Banking - outside of UK
-
Barclays Bank emailsinternetsecurity@barclays.co.uk99%Confidence score: 99%supportstockbrokers@barclays.co.uk95%Confidence score: 95%
-
Barclays Bank address1 Churchill Place, London, England, Greater London, E145HP, United Kingdom
-
Barclays Bank social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 27, 2024 - View all Barclays Bank contacts
![Bank Of China [BOC] / BOC International Holdings](/images/business/48-48/109927/bank-of-china-boc-boc-international-holdings.){kind=small}
Most discussed complaints
International AccountsRecent comments about Barclays Bank company
Online contact messaging
Homestar Financial Corporation
16 reviews
Citizens Trust Bank
10 reviews
Unity National Bank of Houston
9 reviews
United Bank of Philadelphia
9 reviews
Citibank
1058 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.