CB Banks Barclays Bank Online contact messaging

Barclays Bank review: Online contact messaging 1

Sac4me of Bury, GB

Nov 25, 2024 8:28 am EST

Verified customer

Review updated: Nov 27, 2024

Featured review

25/11/2024 Today I experienced the same perennial issue, NO means of online contact you. The Messaging system has NOT worked for over 1 Year, and today was another incident. There is NO other means of contact (ie: email) I rely on online services as I am a 76 year old pensioner, without a vehicle and drivers licence, I live in a village, but, because of prosthetics, cannot walk very far, certainly not to the infrequent bus stop. Check the serviceability function it shows "Messaging" working. It is not! My reason, I had an online transaction declined twice, thus, I have no means of contact, you only provide a telephone number, so, do you think I can afford to call and be subjected to the increscent outgoing message function? Only to be bounced between departments.
I am a long term loyal Barclays customer, this service is deplorable. You have my personal details in the account, you can see I am a Pensioner, therefore you should provide a fast track service bypassing all the current associated costs.

Desired outcome: You can contact me on this sacrificial email address (not the one registered to my account) [protected]@sac4me.com

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M. Rutherford

1 complaint

5 comments

M. Rutherford

Nov 27, 2024 8:20 am EST

Verified customer

Don’t hesitate to contact Barclays through their social media pages (Twitter/Facebook), explain the problem with their messaging service and urge them to assist. Emphasize your current circumstance as a retired person that has recourse only to online communication. If that still fails, think about raising the issue through their complaints department or a fence like a financial ombudsman to speed things up.

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Barclays Bank Contacts

Barclays Bank phone numbers

+44 34 5734 5345
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19%
Confidence score

Personal Banking - within UK

+44 24 7684 2100
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Personal Banking - outside of UK

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100%
Confidence score

Premier Banking - Existing Customer

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100%
Confidence score

Premier Banking - New Customers

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Business Banking - Existing Customer

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33%
Confidence score

Corporate Banking - within UK

+44 16 0656 3191
+44 16 0656 3191

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Corporate Banking - outside of UK

More phone numbers

Barclays Bank emails

internetsecurity@barclays.co.uk

99%
Confidence score: 99%

support

stockbrokers@barclays.co.uk

95%
Confidence score: 95%

Barclays Bank address

1 Churchill Place, London, England, Greater London, E145HP, United Kingdom

Barclays Bank social media
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