Barclays Bank
Reviews and Complaints

Hi

On January 20th,2023, my credit card has been used for a purchase from one of your client's website; Mackenzie art and design LTD.

First, I processed through my bank and announced this a fraud, and got the money back, but later on, Mr Frank Mackenzie, claimed, this was not fraudulent transaction, and provided my bank with his coversations with the person that tried to do a purchase. According to my bank's rules, they could not change the Fraud to a dispute, because of limitation in their computer system. so, I decided to directly contact Mr Mackenzie to request for refunding my money, but unfortunately, he was not cooperative. He told me that 2 banks should communicate which seems you are not doing that, and he also told me that Barclays Bank said that my money can not be refunded, as my account is already been closed, which my bank denied this and told me it is not true.

To make the story short, this man has kept my money (9236,80$ CAD) with the excuse that his bank can not refund it to me!

Elona Swinehart 4/23/2023

Account #...4934

To whom it may concern,

This is in regards to my account with Old Navy. For which I dispute.

When I first was at Old Navy in 2022 I was asked if I’d like to open an account and get I believe 15 percent off my first order. So I agreed and she stated that the card would be sent out etc.

Well it was over 2 months and I never received the card, or a bill etc. So I went back to the Old Navy store and asked the clerk what my account number was. She stated she did not find an account. So we both guessed I didn’t qualify. I also told her I never received a bill and she said I’m sorry but I can’t find any info. So I figured maybe I paid cash which I normally do.

Then I noticed that my credit score went from 800 hundreds down to 600 hundreds through my bank. So I called Chase and saw that Barclays bank was showing late payments etc. I didn’t know who BARCLAYS was.

I was then refered to the fraud dept. I explained again the whole situation and she stated that it was linked to the Old Navy store. After I told her I never received a card or bill she looked further into my problem. Then she came back and informed me is this your address? It was somewhere in Sedona, AZ. And of course I told her no it is not.

Also this was her name Nancy Thomas with fraud dept at Chase

So this is why I never received a card, bill etc.

Then I was transferred to Barclays for which she again was all informed and stated I can pay what I believe was initially owed. Confirmation # [protected]. Date 3/20/2023 Amount $48.32

Enclosed is a copy of the letter which supports my claim that I sent 4/23/23

Now since they have the correct address I received this bill with this large amount for which I DID NOT CHARGE. Looks like all past due amounts. It also does not show my initial amount that I charged.

So in other words I am not responsible for all of this confusion. Since I did my part trying to get an account number and the card and bill went to the wrong address. Also I never was informed by the post office of where this mail went. I would appreciate it if you would look into this error and remove these charges. And that my credit score will be re-evaluated from all of this.

Regards,

Elona Swinehart

I cannot find an e-mail address for Barclays Bank Customer Services - My Brother has died and I need to contact them

I need to log a disagreement with the other executor in my brothers estate and to find out

a. His current Balance

b. If he had any other accounts

He Died 13th February 2023 and I have just received his death certificate

When Barclays took over the Gab card from Synchrony bank, they didn't transfer over the Gaponline customer returns, just the charges.

I have been fighting with them for 1 year and they continue to send me statements saying I owe them $185? I even paid them a small amount to get them off my bank and I had to send letters to the credit bureau to make sure my credit isn't compromised. (And why should I HAVE to do that? Not cool they should have done that for me! ) Just spent an hour on the phone with Ms Jane and Mich and they wouldn't listen to me. They kept interrupting me and not listening to me. I have also talked to Sara and Gizelle at [protected] , confirmation # is [protected]. #46 4GLGE .

I hope they rot

My wife passed away 03/09/2022. She was the authorized owner of a Barclays credit card, which I was an authorized user. I notified Barclays that she had passed away, and they immediately closed the account, and with that move they also kept over 800,000 travel miles. In a subsequent conversation with Barclays, they told me that I was not responsible for the debt. I challenged the debt showing up on my credit report and they removed it.

Last week I discovered that they had been making ACH withdrawals from MY Account and have withdrawn $10,200 since they closed the account. I stopped payment in December and immediately call Barclays. They said they could not talk to me ( I assume because I am not the responsible party) and that they would notify me by sending a letter to my deceased wife with in 48hrs.

I have filed two complaints against them via CFPB, but in both cases they have responded that the claim had been closed (or settled). They have not responded nor return my money after they have unjustly enriched themselves

On March 16, 2022, someone using my card for online purchase of socialfollowingnow.com for the card ending 1474. I contacted Barclaycard that I didn’t make a purchase. They kept telling me that the merchant was legit and told me to call the merchant. How do I know the merchant if I’ve got stolen my card identity? And then Barclaycard gave me the merchant’s phone number to call. When I called the merchant, they hanged up on me. Then I called again, the guy said that he has several businesses and when he looked it up my acct, he said that I entered sweepstakes for $109.95. And when I searched on the website for socialfollowingnow.com, there’s nothing that I can found. It’s scam….but Barclaycard let them use my card. And then from investigation department asked me to send a letter to Barclaycard stated that I didn’t purchase or make transaction to the socialfollowingnow.com. I did send them the letter on July 27, 2022 and they had received the letter. I’ve been calling Barclaycard every month since the fraud transactions happened to customer service and investigation department. And Barclaycard sent me replacement card, every time I called. So I have 3 new replacement cards and I didn’t use them since then. One time, I asked them that I need to talk to the manager twice in different month, and they said it would take 5 business days for the manager to call me back. Until now no one call me.

Yesterday on April 1, 2023, I called Barclaycard’s customer service again, and she said that my fraud charge had been put back to my account on December 2022. She didn’t know the reason why and then transferred me to investigation department again to dispute the transaction and she will send the letter again for investigation process. I received several investigation letters in the mail. But it’s still nothing to the end this case.

I’m so tired of this case that takes longer to get solution, so I’m going to file this fraudulent transaction to Attorney General Office, Consumer Financial Protection Bureau, Better Business Bureau, Treasury Department Office, Federal Reserve, and Federal Trade Commission’s Division of Credit Practices.

I'm constantly getting locked out of my account everyday and it's very inconvenient and they will not honor my points for a hot tub king suite I'm a diamond member and have spent a significant amount of cash money with the Wyndham chain...I became a diamond member within a month or so and poor service n disrespectful workers...I stayed at days inn at new Stanton Pennsylvania starting in December on the 19th while mine and my significant others new home was being built and it was a juccuzi suite and we spent over 10,000 dollars cash money just to be disrespected and to not have our points honored our room was a fire hazard hot tub slowly drained and only 3 outlets worked n they only fixed the hot tub one time out numerous requests to have it fixed again and never came to fix the electrical issue and we had absolutely no a/c poor housekeeping and the manage/owner insulted me to my significant other by telling him not to apologize to me for scolding me for something minor

After getting a code on my app a few weeks ago saying i can't be logged in as i need my ID verifying (after having my account for 29 years) this was really inconvenient having no time period in which i could do it, just blocked my access, i called Barclays who confirmed i just need to go into branch with ID. So i did...i drove there, paid for parking, waited 20 mins in line and eventually after the Customer Care Assistant had got me to delete the app, re register a couple of times she called a colleague who said i need to make an appointment for someone to see my ID. I told her i'm here now and have my ID but was told not herself or the other two staff i could see were able to check it and i needed to make an appointment...the first of which was three months away in June. I said i wasn't willing to wait that long and so was made an appointment for a different 'branch' which turns out is a Barclays person at a public library. As annoying as it is that the bank uses public buildings financed by the tax payer to conduct it's business so they can save money by closing down branches, i agreed to this appointment, doing my banking in a public space. I attended that appointment today and was told that she also was unable to take my ID as she is a Customer Care Assistant and wasn't authorised to do so. I'm now going back to the library tomorrow again in the assurance that this person can sort out my issue...which doesn't seem to be a complicated one to be fair. I am sincerely hoping tomorrows visit can resolve the resolve the issue but this will have meant now 3 journeys to banks/libraries covering over 60 miles using my fuel, paying for parking and taking over 5 hours of my time, more than half a days work lost to this, 3 days i haven't had a lunch break and the inconvenience of the whole situation and not having access to my app for weeks. I am very upset and after 29 years am considering changing my bank to one that will pay me to switch accounts and has better customer service.

I have been unable to pay a new payeee with my Barclays app for over 2 weeks. I have been in direct contact with 3 customer service staff on 3 separate occasions. The first 2 said they would inform IT, the 3rd admitted the service could be better and suggested that I report cards lost to begin process again and it might fix the situation. I was not willing to take that risk given added stress to an already frustrating and flawed service. I awaited a new card for security details to share, as it was also suggested that is the problem. I am now in receipt of new card and still the app will not allow me to add any new payeee. I am seeking alternative banks once my schedule allows. After 40 years of banking with you I am appalled at such inefficient ineffective service. There are no branches open near my work place any more and I no longer see any reason to remain a loyal customer. Your service is notoriously bad, having shared my frustration with others. Apparently it’s not even in the top 10 rated banking services for customer support. Sadly I am not surprised, and I trust your profits are going to good use. it’s a pity they can’t be channelled to a better service.

I am an ex Barclays employee from Columbus, OH. I received equipment from Barclays and worked from home. I need to return this equipment as I am no longer with the company and no one is either asking for it or responding to my emails (emailed ex training instructor and his supervisor). Please escalate this request! All I need is a prepaid shipping label. Equipment was originally sent to me from Barclays hub in Wilmington, DE: 125 S. West St, Wilmington, DE 19801. They should have a record of what was sent to me. It came is two separate boxes: one with a laptop, another with a monitor and stand, connection cables and a headset. I have no intention of paying for the shipping as it is very heavy and I never asked for it! I only worked for the company for one month.

Thank you for your help with this issue.
Anna Nitze
[protected]@outlook.com
257 E. Moler St
Columbus, OH 43207

For the last few months I have written, telephoned (always have to wait for about an hour and then no one can help) and used your chat service.
I wrote to your Leicester address on 14 June 2022 and enclosed a signed form for maturity of bonds. No action was taken and I did not receive any acknowledgement. I urgently require access to my money and requested that the funds be transferred to my current account. I am aware that I may lose interest, but I am not concerned about this.
I am currently living as a temporary resident in Australia, therefore am unable to visit a branch and international calls are very expensive.

HI, I was fraudulently charged $4002.20 in June 2019, and then after disputing that charge I was credited the full amount on January 2, 2020, but they kept adding late payments and interest till March 2020 then wrote off 629.00 and destroyed my credit, after 7 hours playing hot Potato on the phone over 3 weeks I still have no resolution. I am waiting on a mortgage and cannot get it without this being fixed and the customer service has no clue, in fact as I was talking to a rep there was a rooster crowing in their house, which hey who am I to judge? But maybe she should raise chickens because of the price of eggs? Or Barclays should pay someone, so they don't have to kill their food?

Sincerely Paul Rossi [protected]

case # 4472407

Having obtained probate, provided all documents asked for by the bank, all appropriately signed by all executors and a letter sent to the bank from the solicitor dealing with the probate. Weeks down the line, still no closure or release of the funds in the account.

Two phone calls made to the bank on19th January 2023. Same call handler answered each time. First call resulted in being told the bank would not accept the authorization from the executors without a letter from the afore mentioned solicitor. Solicitor contacted immediately, who confirmed a letter had been sent weeks ago requesting an acknowledgement. None was sent. Second call to the bank was then made straight away to relay this information. The letter was then located on the bank's records at which point a request was made to speak to a manager with a view to make a complaint.

This was met with a refusal, the call handler said there was no manager available as he was working from home. Then promising to get the bank account closed in 3 days time, repeating this more than once. This will be on the 22nd January 2023.

Really poor service and I don't believe this will happen in 3 days time. Please note - this particular customer care service number is for Barclay's bereavement line. And I am the bereaved partner of the deceased. Disgusting way to treat someone who is grieving.

Without prejudice, all rights and remedies reserved
Dear Sirs, Madam,

I have been trying to close my HousePioneers Ltd Business account since October 2022 when I advised a representative of Barclays who had contacted me by phone as my company had ceased trading. She accepted my request for closure and the next day a charge of £8.50 was applied, which I covered. Two months later I was notified by you in regard to another charge, this time of almost £18 that was placed on my account, this time including unauthorized overdraft charges followed up by a reminder that if I didn't reply my account would be closed by the end of 2022. Your records will show that I covered that charge again as well. Now I have had another notification of a further payment request from you for almost £6 with a notice that if I do not action this my account will be closed by the 24th of January 2023. What is going on?

I have already reported all of this to your chat service while logged onto your online service without acknowledgement of receipt or how long it may take until my message will be dealt with.
My account closure was requested at the beginning of October 2022 as of which date my account should have been terminated. The immediate £8.50 monthly service charge that was posted against my account the following day rather than the usual automatic statement date of your online banking service confirmed to me that your representative had set matters in motion for the closure of my business account.

Awaiting your reply and attention to this matter at your earliest possible convenience, I remain,
With kind regards
Andreas Grober

The thread of correspondence and useless phone calls follows. The reason for the complaint is obvious.
Mr. And Mrs. Charles O. Meyer
2l2l East Lake Sammamish Place S.E.
Sammamish, Washington 98075
[protected]
November 25, 2022
Barclays
P.O. Box 13337
Philadelphia, PA [protected]

Subject: Cancellation of Mastercard Acct. ending in 0566, Patricia B. Meyer
Please cancel the above noted account. My wife has had multiple strokes and is in a full-time care facility. She is no longer able to use her card.
I have full power of attorney and the relevant pages of my DPOA are attached. I have also included a check in the amount of the charges on her current billing ($19.78).

Sincerely,
Charles O. Meyer, DPOA for Patricia B. Meyer

December 19th, 2022.
2nd copy. I have also enclosed a copy of the flimsy from my payment of November 25th.
12/29/2022
Third attempt!
I received your letter dated 12/22 (no reference number).
First, there are no additional witnesses required. The only witness needed is the notary, who is also the attorney that prepared all of our documents. A copy of the notary’s stamp and signature were included in the docs I sent.

Secondly, there will be no completion of your POA. My wife, 88 years old, has had multiple strokes, has stage 6 dementia, is confined to a wheelchair, and is incapable of responding to questions much less carry on a conversation or prepare/sign any document.

Thirdly, our POAs have been accepted by multiple financial and medical institutions- local banks, insurance companies, brokerage firms, medical practitioners, and pharmacies. Your “special needs” are unnecessary and will not be accommodated.

We can do this the easy way or the hard way. You can accept my DPOA and cancel the account as requested or you can continue to bill the account which I will not pay, send threatening letters which will be ignored, turn it over to collection who, when they see the correspondence and the circumstances won’t give you the time of day. Your choice.

Sincerely,

Charles O. Meyer
1/11/2023 4th Attempt.

After spending 53 minutes on the phone with “customer service”, I was supposedly transferred to a supervisor. I was immediately disconnected. I’m not starting that process all over again. Let me also summarize a few more things that I’ve learned or omitted to say earlier’

1. When I called on 12/19/2022, I was told that you never received my initial letter (11/25). Yet when I was in the automated system today, it stated that the check that was enclosed with my letter had been received on 12/5! Your internal inefficiencies are not my problem, and I won’t let them become my problem.

2. I omitted to say in my letter of 12/29 (which apparently is still floating around the abyss of Barclay customer service as it was not in the record today), I neglected to say that my DPOA has also been accepted by the State of Washington, the State of Hawaii, and the Internal Revenue Service.

It’s now time for you to call me. There is no reason why “the supervisor” couldn’t have called me today after being disconnected. My number is on all the correspondence. I'm not spending close to another hour on hold listening to your sax music.
BTW, I have 2 Barclay cards in my name. One of which I have had for 25 years or so, the other is new. I am ready to cancel both of them if this isn’t resolved ASAP. I expect a call no later than 1/26’2023.

Charles O. Meyer
Cc: Complaint Department

I reside in South Africa at the moment. My Barclays debit card was due to expire in December 2022. In November I phoned customer service to enquire when I would receive my new debit card, I was told that it had been issued on 4th November.

On 22nd November I went to draw some funds from a local Automatic teller machine (ABSA Bank) and my debit card was retained. I made several visits to the bank to retrieve my card, to be told that they had'nt received it from ATM department. I gave up as the card would have expired seeing as new card was dispatched. I did not receive the debit card so made several phone calls to enquire at great cost as I had to hold 30 to 40mins each time. The last call I made was on 12th December via Skype. I was told that they would cancel previous card sent and issue a new one. I did receive a message on my phone 13th December to say that the card had been dispatched. to date I have not received the card, spent another 40 minutes today holding online before giving up.

The frustrating part is that I am not able to access my bank account online because I don't have a card, was told to register on Mobile App, but can't do that without a card number! I have had no information as to how the card was sent, courier or post so as to track. I was nearly caught by a Royal Mail scam, thinking it was some information about my card. Even asked if they could send the card to my daughters address in the UK, but was told they could only send to the registered address on my account which is here in South Africa. I am at my wits end, need to access my money deperately.

Rye lane branch

I was informed that I would see your branch administrator today 28 November 22 930 I was then told I would not be seen until Wednesday 30 upon calling I was told I would not be seen until 31 January 2023 which is totally unacceptable so basically I will not be seen in two months regarding my daughters account that is totally disgusting and so un professional and un satisfactory banking procedures

Two months to be seen regarding an? account.

[protected]

Monetta Williams

Hi,

It is an incredible abuse, as I cannot access my money because I cannot login in my account, even if I introduce the correct login data. The chat is not working, when I call the contact nubers (From the UK: [protected]

From abroad: +[protected]) the robot is giving me the same message, doesn't matter what option I chose, I cannot find any email address and so, I have no option to get in touch with somebody in order to fix the login data and to get access to my money! This is a huge and incredible abuse. Please, be kind and help me to fix this problem because I urgently need access to my money online! Thank you!

Mihaela

[protected]@gmail.com

I was billed $94.31. I paid through bill pay app at Elevations Credit Union. Barclays says they never received the payment. I started to get harassing phone calls and emails about a late payment. I was charged a $30 late fee even though my account was drafted on 9/28/22 and the bill was not due unitl 10/4/22. I called and they did waive the $30 late fee but still claimed that they never received the payment. I went online and paid directly from their website and this time it included interest. So, now I have paid twice for the item I purchased. Elevations Credit Union has provided a copy of the front and back of the check showing Barclays cashed my original check. Barclays asked that I fax them the front and back of the check which I did. I have called multiple times, been hung up and transferred where no one answers. They won't respond to me through their secure messaging because of the confidential nature of the information. Yet they will not answer my questions over the phone.

I have been unable to log into my account on line for three months. The following is a condensed version of my interaction with customer service over the past 3 months. I am including only the highlights, but there were quite a few more contacts with customer service during this period.

I initially called at the end of July and was told that the system was done and to try back in a few hours. Waited, still couldn’t log in. Then I was told that they were trying to work out some kinks in the system and to try logging in again in 48 hours. Waited, still couldn’t log in.

I called again and was told that I needed to change my password due to a system change. We tried that on my iPhone (didn’t work) and was told that I needed to change the password on my laptop. I was traveling without access to my laptop; so I waited two weeks until I got back home.

I tried to log in / change my password on the laptop and it didn’t work. I lobbed in another call.

After trying several different ways to get in (including checking to see if there were are holds on the account - there weren’t.), a ticket was created for me. I waited two weeks and tried to change my password but it was still “unable to access my account for security reasons” and instructed (as usual) to contact customer service.

I called and after trying the same useless steps to attempt to login. I requested to speak with someone from IT to help troubleshoot. I was told someone from IT would call back within 48 hours.

After waiting 2 weeks, I reached out again; went through the same steps I had done the previous 5 times I called, again without success and asked to speak with a manager. None were available (I did wait over an hour for one) and was told that one would call back within 48 hours. To my surprise (I’m being sarcastic), no one returned my call.

I called again two weeks later and someone said they spoke to someone in IT (while I waited on hold … no sure why I couldn’t speak with them) and was told that they would look at it and it would be fixed in … you guessed it 48 hours!

It has been 4 days and it still hasn’t been fixed. I am at my wits end. I like to pay my credit card bills every week or two and review activity for fraud and unwanted recurring charges and it is very time consuming to pay bills in the phone and almost impossible to check every transaction via the phone.

I am shocked by how poor the customer service has been. The time it has taken to fix what I think is a simple problem, plus the string of broken “48 hour” promises.

Michael Magee