Bark Box
Reviews and Complaints

I have had multiple problems with this company. But I was refunded my money back for 2 of the regular bark boxes 1 was for the June box that I NEVER received and the other was for the July box they already charged to me, I wanted to close my account and not do business with them again, so *** said my account was closed as of July 1st but then today July 2nd they charged me for the July box again on a closed account! so they took my July refund back! I want them to give me back my $34.97 that they took from my account! They charged my debit card on an account that was already closed! They had no right to take that money from me after I had closed the account and said I wanted never to do business with them again but they still charged my card without my knowledge or permission! My resolution I want is to be refunded the $34.97 they didnt have permission to take from my card on my closed account with them. And for them to leave me alone I dont want to do business with them ever again. I have tried to talk to them and get this fixed and was told I was going to be transferred to a leader and then they hung up the chat on me!

I signed up for the six month Bark Box back in March or April (my first box was shipped and delivered to me in April). I understood that without cancelling on my own, that the subscription would automatically renew after the six-month period, but decided to cancel it starting in November anyways. I tried to do that on my own on their website, and thought I had done it correctly, but ended up getting charged for December anyways. Once I was charged for December, I decided to contact Bark Box's support team and cancel it through them. At this point I had lost my job (due to Covid) and could no longer afford the box anyways. I then received an e-mail stating that my subscription was cancelled as of that day, and I would no longer be charged for the subscription going forward. Then, this past Sunday, I was charged yet again for the subscription, and tried reaching out twice now, with no response. I was using PayPal to pay for the service, and when my card got declined it ended up charging my partner's card attached to the account as well. I don't know what else to do other than cancel my card, my partner's card, and my PayPal account.

First off they DO NOT HAVE A PERSON TO TALK TO , ON ANY OF THE FEW PHONE NUMBERS THAT YOU CAN FIND.. THEY WANT YOU TO TEXT OR EMAIL ONLY.. ONCE THEY READ WHY YOU WANT.. THEY SCHEDULE A TIME FOR SOMEONE TO CALL YOU. THEY DON'T GIVE OUT ANY PHONE NUMBER.. YOU ARE TO WAIT UNTIL THEY'VE SCHEDULED YOU TO BE ABLE TO TALK TO THEM...I DO NOT AGREE THAT THAT'S THE WAY TO DO BUSINESS I HAD A FINANCIAL PROBLEM WHICH TOOK 2.5 HOURS TO CONCLUDE- I HAD TWO WITHDRAWS $31.04 ON MARCH 16TH AND ALSO WITHDRAW $143.78 ON MARCH 16TH ...I SIGNED UP FOR 6 MONTHS .. WHICH CONSISTED OF A " FREE DOG BED" AND EVERY MONTH MY DOG GETS A BARKBOX .. WHICH CONSISTED OF. 2 SMALL STUFFED ANIMALS ( the kind you pull out of stuffed animal games for a dollar) AND 2 SMALL BAGS OF TREATS .Net weight of 3.5 oz COME TO FIND OUT WHEN I CANCELED , WHILE ON THIS PHONE CALL, AFTER 2 MONTHS, THEY CHARGE 30+ FOR EACH BOX...YEAH 30+ FOR 2 STUFFED ANIMALS, 2/ 3.5 BAG OF TREATS.. OH AND A 4 INCH CHEW STICK.. ABOUT 12 DOLLARS TOPS...I STRONGLY,I MEAN VERY STRONGLY ,SUGGEST YOU BYPASS THIS COMPANY... YOU CAN GO GET SO MUCH MORE FOR YOUR PET BY SPENDING YOUR $30 DOLLARS AT

In June 2022 I purchased a 6 month subscription at $33 a month to BarkBox. I chatted with an agent for BarkBox to be able to have a box with things my dog would use. I told the agent that my dog was fearful of toys that squeaked and was told they would make sure they would not send me boxes that contained any such toys outside of the themed/feature boxes. In the three months all I was sent was was themed boxes containing the squeaky toys that I cant use. Upon reaching out to customer service all I was told was we can give you boxes with 4 treat bags and chews which are not worth the amount being paid or they would gear my boxes with tug toys which was what I was originally promised, but they could not promise I would get tug toys in the box. At that point I asked for a full refund for the boxes as they never provided what was promised but was only give a partial refund of $33 for the last month. The agent I spoke with refused to answer the basic question of how do I file a complaint with the company about the issue and offer a free toy for my dog. BarkBox has deceptive practices and never intended to follow through with the promised subscription.

On August 4th, our puppy fell ill. Upon taking him to an ER *** it was found he had ingested two of Bark Boxes products and they were compacted in his colon, he was rushed to surgery where they removed the articles. I contacted Bark Box the following week to tell them about the issue we had and how extremely disappointed we were. At the time I was asked to send in vet bills, pictures of the products etc. and Leadership would review. I was again contacted and told that Bark Box would cover the expenses at 100%. This was early September. Mid October, I still had not received payment and contacted the company via "live chat" I was told there was a hiccup in their system but a check would be mailed within 5-7 days. November, live chat again, no resolution but that leadership would email me within 48 hours, they asked for my email (I have a screen shot of this) and I was never contacted. I have continually contacted, and left messages via "contact us" and their responses are going to my mom's email. They wanted to reimburse me via paypal as it would be "quicker" I don't have a paypal account and am beginning to think this company is a scam. Their responses are very similar no matter who you talk to, as if they are automated. I'm frustrated I was lied too and want the money I was told I had coming.

I discovered monthly charges on my bank card from Barkbox that dated back to September . They were charging me a monthly subscription fee of $27.56, however, I have never purchased anything from Barkbox nor do I have a subscription with them. I have no idea how they got my bank information and why they were charging me. I spent over a week contacting them through all of the possible avenues - *** their chat box, texting, and email. While all of their representatives were kind, it was a total dead end. No one could find any link to a subscription or an account that was linked to me. Moreso, they could not tell me why this happened. Every time I spoke with someone they would tell me that someone from Barkbox would follow up with me and no one ever did. I ended up having to cancel my card and will only be reimbursed for some (not all) of the fraudulent charges they were making. All I wanted from this interaction was to get fully reimbursed for the 5 montly charges AND to know how in the world this happened in the first place. It was such a task to even get a representative to look into it several times and having to answer the exact same questions with the exact same responses. Barkbox did not take this seriously and they have not provided an answer to why this could have happened in the first place.

I purchased a one time gift box for someone December 5. I never received a confirmation or receipt of the purchase; however the recipient received the box so I thought everything was ok.Then January 1, 2022, bark box charged me again for $47.39 for which I received an email receipt from ***. I immediately sent Bark Box an email noting the discrepancy and requesting that the erroneous charge be reversed (I had sent bark box gifts previously with no issues). Bark box and I have emailed back and forth with me being told that there is not an account for myself or the recipient thus they needed other data to try to locate the details of the order. Fast forward to January 7, I am being told that now a box has been shipped out (without my authorization, 6 days after I contacted them about the issue) as part of a subscription. I have never received an email confirmation, a receipt, a billing agreement, etc and have been told for 6 days that I dont have an account and have even tried looking online for an account to try to find out what was going on myself while awaiting Bark Boxs reply. I request my money back as I did not sign up for a subscription, did not agree to a subscription, do not even have a dog myself, and have even been told by bark box that an account was unable to be located for *** have a one time, one month gift that I paid for.

I started this service in July. In August I lost my job and contacted Barkbox through chat to see what I could do and the rep said he would kindly suspend the subscription to help with finances so I did not receive a charge in September. In October I started receiving charges again. In November I went to my account to see about changing the toys my dog receives as they're too hard and he wont play with them. While doing this, I noticed it states that my subscription had another 10 months left on it which is not true as 12 substract the 4 months I've already paid for is 8. I contacted Barkbox to have it corrected and it would appear that Barkbox violated the terms of our original contract by going back in after the 1 month suspension and starting a completely separate 12 month subscription that I was neither informed of nor agreed to. It would appear as though their representatives fraudulently and deceptively offered me a 1 month suspension to that they could start an entirely new 12 month subscription so that they could get 14 months worth of payments out of me instead of the original 12 I agreed to. I have contacted Barkbox and in their response, they fail to even recognize this subscription was started in July and given a 1 month suspension and are attempting to tell me that I signed up for another 12 month subscription through autorenewal when I most definitely did not.

We received our August BarkBox and the treat bags included have been chewed through by a mouse. This is the second time that weve received a box like this - our July BarkBox treats had been chewed through by a mouse and also had mouse droppings inside the box. We contacted BarkBox in July to request a replacement. We figured we would give the company the benefit of the doubt because we had never encountered anything like this before. BarkBox advised us to toss the entire box (toys, treats & treat stick) and said they would ship out a replacement. The replacement that was shipped only included new treats but no replacement toys. We had to get in contact w/ them again to have the toys replaced. The whole experience took almost a month to resolve and now here we are dealing w/ the same disgusting experience again.Given the unsanitary conditions of the goods being shipped, I want to cancel both of our current BarkBox subscriptions and would like to be refunded for both of these subscriptions. Its shameful that a company would operate like this.Ive attached one picture from July and two pictures from August that show the chewed through treat bags. I submitted several pictures to BarkBox direct through their online chat feature back in July that showed the mouse p*** found an all the shredded treat bags - because I used the photo upload on their chat, I no longer have access to those photos.

I signed up for a 6 month subscription in October. In December I got an email that my December box was gonna be short a few items but they would make it up in January. I got the December box sometime after Christmas, I believe it was after Christmas. I did not receive any in January but was billed for it. Then I got another charge for the February box and I have not received that, and so I started making inquires through their website. I got messages back apologizing for the delay and told how busy they were and someone would call me to follow up. That was over a week ago. Next, I got an email that I signed a 6 month contract and my credit card was not working for the March charge. I answered them back that I never got a box for January or February, and I have not gotten any followup messages. I have left other messages too that my dog doesn't like the treats, only the toys, because it says 100%gaurantee. So, I got a free box in October for free trial. Then in Nov I received the first one I paid for, and in January I received the Christmas one. My point is I paid for 4 boxes and have only received 2 and I want a refund. The two boxes I did receive had items that my dog was allergic to, which they were told about , and I let them know I wasnt happy, but nothing was done. I am only looking for compensation on the two boxes I did not receive and void the 6 month agreement since they can't hold their end of the deal up.

November *,, I ordered and paid in full for two 6 month subscriptions which was to begin December and end May . One small bark box the other was a larger super chewer box. I never received my two boxes in December, and the tracking information provided by the company was incomplete and at one point advised me that the boxes were lost. In January , I received incomplete tracking information for both of my January boxes. At this point, I tried to call the company and their phone number is not valid. I also attempted to email the company on January ***, demanding immediate cancellation of both 6 month subscription boxes and a refund of my payment. I received a blanketed/general email from the company without confirmation of my cancellation or refund status. Again, I sent another email on January *** advising the company of my dissatisfaction of their services and again demanded an immediate cancellation and refund to my Visa. I also stated that I do not want and will refuse any other boxes which my be delivered going forward. After reviewing my account summary within the Bark Box App, I noticed that without my permission the company not only ignored my cancellation and refund demand, they extended my subscription one month to June . This is unacceptable. I want an immediate cancellation on my subscription and an immediate refund for the months of February through May. I will not accept additional boxes and I absolutely never gave permission for this company to extend my subscriptions.

I ordered a 6 month Bark Box subscription for my two 6 pound Yorkies, Laney and Ryan. We received the first Bark Box which consisted of a snowman that had 3 stackable parts, a few other toys and treats. As the snowman was my dogs' size, they were terrified of the snowman and the other toys were far too large for them. They also didn't like the treats and wouldn't eat them. That Bark Box was basically wasted (although I gave everything to a friend). They were kind enough to send me another Bark Box with XS toys with a Nutcracker theme. My dogs didn't play with most of the toys, and had prolific vomit and diarrhea from the treats. I thought perhaps it was just a fluke that one time with the treats so I waited several days and gave half of a tiny treat to both dogs. Following that, they both had either severe vomiting or severe diarrhea, resulting is loss of weight which is dangerous considering they both are very tiny dogs. I contacted Bark Box telling them that my dogs were afraid of the toys, the toys were too large, and that they are sick on all of the treats (no matter which treat I give). I asked if I could cancel my subscription due to this unique health issue (Yorkies have sensitive stomachs) but they will not budge. I would like to cancel my 6 month subscription due to heath issues and not have to pay for boxes that are making my dogs sick. If my dogs just "didn't like" the box that would be a different issue, however, the box items are physically creating problems for my dogs, and in this case I feel that the most fair compromise would be to cancel the subscription and not have to pay it in full. I would also like the February box to be cancelled and have a refund for that box. I am happy to return any toys that they would like back.

I subscribed my Boxer, an AKC papered dog, to the Barkbox super chewer for a little over 16 months. During this time, she particularly enjoyed the treats and toys. Her annual lab work showed no issues until she fell ill. Around March 10th, she had an episode of stumbling, but seemed fine after eating. Days later, she experienced a grand mal seizure lasting 30 minutes. With a broken wrist, I carried her 68-pound body downstairs, drove with my two children to the vet. She underwent multiple X-Rays, emergency bloodwork, seizure medications, and was diagnosed as hypoglycemic. The vet stabilized her, and an ultrasound was normal. An exploratory laparotomy was performed, but nothing significant was found. She remained hypoglycemic and uncomfortable during nearly a month of recovery. This was in March . Then, in July, she began having dark, liquid stools, signaling the end of her life. On July 12th, at 5:00 p.m., only the Emergency Vet was available. She was severely jaundiced, indicating liver failure, with labored breathing and a dim light in her eyes. Her condition was dire. It was time to say farewell to the sweetest friend we'd ever had. She passed away at 8 years old. If we hadn't subscribed to BarkBox, I believe she might still be with us.