Barrhead Travel Service review: connection from airport to cruise ship

This complaint is about our holiday last Sep 11th 2017. We booked our first cruise with Barrhead travel and we were really looking forward to it. The first thing I would like to state the cruise ship ncl epic. This cruise line was amazing couldn't fault it. Staff were so attentive food and entertainment faultless.
Our complaint is with the connection from Barcelona airport to the cruise ship and of leaving the cruise ship to the airport.
On arriving at the airport it was a bit ciaotic as the was a few delayed flights so everyone arrived at once so lots of back log.
After collecting our luggage and getting through the gates to our rep we were ushered to stand at a shop and wait for everybody to come through. This took about over an hour. We were hungry and tired as had been up really early for our flight. So standing waiting was frustrating. The guide did not even speak to us. He spoke to other reps and didn't really care. After our long wait we were shown to the bus. The bus driver wasn't the friendliest and didn't even help put luggage on the bus. There was quite a few elderly people that needed help so other guests were just helping each other. Not the best so far.
Thankfully the transfer wasn't long approx 30mins it would of been nice to off been offered water. There was no sorry about the wait nothing. On arriving to our ship. The was no info as into what the protocol was. This was our first cruise so felt lost and just followed other people. The men who collected our luggage from the cruise ship were friendly and chatty, what a change from what we had experienced. After a wait on check in we made it to our room exhausted.
Leaving the cruise ship. We were down waiting on our connection from Barrhead back to the airport. Everyone was out waiting we were told don't be late so most of us were early. No one was there a lot of us were asking people have you seen Barrhead we don't know what bus to get on. Finally a rep turned up. She was rude, never apologised and had no care. She finally told us the buses were late and should be here soon. She split us into to groups and just left us to get onto the buses. We were told what terminal to get too and that was it. Due to the buses being late we had to rush to check in which was three floors down then go up three floors again to departure. This infuriated all the customers, on the bus nearly everyone was saying we will not be going to Barrhead again. The customer service was terrible.

As I said this was our first time booking with your company and it wasn't the best. On arrival back to Scotland we popped into our local shop in Stirling and expressed disappointment with our experience. The response we got was "oh sorry about that" there wasn't a real concern.
So we decided we would not be booking with Barrhead again. Shame really but if you would like repeat custom try and be a bit more interested in your customers.
We have booked another cruise with Thomas cook this year and so far we have already got a better deal and it is cheaper too.

Thank you for taking your time to read our complaint no we look forward in hearing from you