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Barrhead Travel Service

Barrhead Travel Service review: lack of support and communication

O
Author of the review
5:22 am EDT

Booking Reference [protected]
In July 2017 my partner and I booked the holiday of our dreams for my 21st birthday, when my flight was cancelled by email through the night with little information I sought the support of Barrhead Travel which has been ineffective. Contacting customer support 0914 hours promised callback at 1000 hours from Glasgow fort branch had to call at 1100 hours and no support offered as I was told "its in Thomas Cooks hands" having paid so much money for my dream holiday via Barrhead travel I expected a level of service and support which has fallen well short. I am very angry, upset and distressed and when I was looking for answer and help Barrhead Travel could not provide it.
Up until now I have been pleased with the service offered however when a problem occurred, your service has failed me.
I seek and fully expect compensation as I booked through yourselves to provide me with protection and support should something ever go wrong and when i ws looking for your help I was told to look for information on Thomas Cook webiste.
I hope you can understand the frustration, upset and anxiety caused as I have paid Barrhead Travel for a fully ATOL protected holiday package and I have been left on my own to sort this issue.

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  1. Barrhead Travel Service Contacts

  2. Barrhead Travel Service phone numbers
    +44 800 088 4441
    +44 800 088 4441
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    +44 800 484 0310
    +44 800 484 0310
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  3. Barrhead Travel Service emails
  4. Barrhead Travel Service address
    190-192 Main Street Barrhead, Glasgow, G78 1SL, United States
  5. Barrhead Travel Service social media
  6. Olivia
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    Dec 18, 2024
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Barrhead Travel Service Category
Barrhead Travel Service is ranked 17 among 61 companies in the Travel Agencies and Tour Operators category