Be2
Reviews and Complaints

What the hell! I have had $65.90 deducted from my account by the following merchant
be2 SARL*AU www.be2.com. LUX

When I looked this up it was dating site I have never even heard of let alone subscribed to. How the hell do they have my account details, and I want my money refunded ASAP. I also do not want to be subscribed in the first place, but when I tried to contact be2 on the oly phone number I could find it went through to a fax number.

How do I contact someone to dispute this?

My email is [protected]@gmail.com

Please resolve this issue and let me know who I can contact.

On April 25, 2016 I subscribed for a promo period of 6 months but I received a collection notice on December 2016 for auto subscription. I don't remember doing an auto subscription but decided to pay because I can't cancel with an outstanding balance. I borrowed from a friend and she paid with her credit card. I have cancelled my subscription but I was told that I need to pay the renewal fee first, which I did before I can cancel. I've sent so many follow-up emails and fax messages but they keep on telling me that they haven't received the latest membership fee from me. I am therefore requesting to have my subscription cancelled as soon as possible.

----- Forwarded Message -----
To: be2
Sent: 4, March 2017, 23:00

###! You are full of excuses, how can i be begging for my hard earned money.

6-8weeks, meanwhile you are looking for more victims to pay off that amount? My card details is compromised. This 8weeks will allow you more time to debit!

I had deactivated my profile ancient ago. What the hell are you talking about! Cant you read how disgusted people are?

I read all the posts in the scam page. Goodluck! KARMA is coming your way, if you have children and family, the amount you took is not enough to cover your distress, and pain seeing your family hurt. KARMA and GRIEF will come.

Forget it, i am giving you that amount to buy even a bottle of medication when karma struck you... I will post your response so the rest are aware.

I am a hardworking woman who was genuinely into your site. YOU CAN LAUGH NOW! Keep the money for your disaster. Check all the posts, in Australia you see the ad on facebook saying its free. This is not a principle of just wanting a free load, its the way you mislead and cause anguish to genuine people.

----- Forwarded Message -----
From: be2 Customer Service
Sent: 3 March 2017, 20:00
Subject: Re: [Ticket#20 Cancellation of Membership

Hi Lee,

We have refunded $70.00 to your account.

The money was transferred on 03.03.2017.

Transactions might take up to 6-8 weeks to show on your statement depending on your bank or credit card provider.

However, we have already transferred the funds.

If you have any questions regarding the transfer, just email us back.

Your profile will remain active. If you want to delete or deactivate your profile, you can ask us or do it yourself in your profile settings.

Sincerely,
be2 customer service
____________________
email: [protected]@be2.com.au
HTTP://WWW.be2.com.au/

be2 S.à.r.l. 13 rue du Commerce, L-1351 Luxembourg
Commercial Register: B123206
Managing Director : Laetitia Pateau

I have been wanting to cancel my subscription from this service and whenever I think I have the correct email address to do this... It is sent right back telling me it doesn't exist.
I do not want to be charged for this any more... And am finding it very difficult to get a response to do just that.
I want some answers.
My email address for this site is [protected]@clear.net. Nz
I haven't been a member for very long... But am finding the site an absolute waste of time. So instead of being charged and after reading up about how dodgy the site is... Just want to cancel everything and move on.
Thanks
Please get back to me

Urgente - Último recordatorio de pago - su suscripción premium en be2
From: yyyyyyy
To: atención al cliente - be2
Date: thu, dec 15, 2016 at 4:12 pm
Subject: re: urgente - Último recordatorio de pago - su suscripción premium en be2
Mailed-by: gmail.com

Atención
To martin bell

I can only say what a fiasco ..Really sending all these threating emails of payment due and now the following...
I have tried to pay with visa from chilean account and you have not even got the facility in paypal to pay in clp as you requested me to do so this for me is furthur to the expoerience already of the incessant need to exploit clients.
I have set up paypal and it will not allow payment only in us dollar converted to euro $ as per the account see below.
It is totally corrupt your system of recipt of payment as per soliceted in the above email!
How do u expect a transaction to be paid ? U do not provide a valid means !
Again i reiterate that i feel bullied into paying to avoid been defamed as threatened.
I renouced the service you can see clearly that i am no longer using be2. It is beyond all that you do not get the concept of consummer rights. You failed to advise me 7 days before the contract was to be renew and taht to me is pure unethical.
I am simply tired of all this abuse. My bank account was closed may2nd and the bank failed to close the credit card facility that they informed 10days ago and i was subsequently made aware of an outgoing on the account of which i had closed 3 times.
The bank subsequently investigated and have taken payment back from be2 as i understand it because it is there responsibility not mine. I am not their client.
While u are quick to threaten you do not use the same intelligent sytem of advising clients of renewal.
Instead u proceed to threaten for absolutely no services rendered and i renounced my participation as per email. I renounce again
Wishing you and yours a good festive season .. Let me tell you for all the fraud i experienced this year i will not be celebrating the festive season it pains me to think that one tries to be honest in this life and you are constantly abused. I want this to stop please.
I see there is a traffic in my spam box from be2 like never before! It adds furthur to mey disgust . However i have just recieved my credit card visa acc and out of fear of been pursued as threaten i will pay the fee. Pure misery is what it all is and a measure of really bad use of electronic communication
You also advised that i will have my account suspended ironically i have recieved at least 2 emails for be2 u can verify in your system ... All i can say is that i am thoroughly unhappy with this and infact i have never been happy with the site as it pertains to chile which does not interest me in the slightest as i leave this country ... It seems that the elemnt of fraud which is rife here... Is also evident in the mal use of this website and consummers rights ... Even if they are so afraid of not seeing their name publisied on the internet for shaming for non payment ... Now it seems i have not got the right to pay to avoid this shaming...
I feel bullied there is no other feeling.

You can take it inadavnce that i do not want to subscribe ever again or even now to your site .. My principle is to avoid your threat ...And that u have not allowed
Kindly resolve your system to do so

Festive cheer i wish for everyone ...Mine is not so cheerful is it?

Regards pyyyyy

Recordatorio de pago

Su suscripción premium en be2.Cl

Be2 s.à.R.L. / be2.Cl
Número de transacción: cl-12-2016-[protected]-be2-cb (Por favor, en caso de preguntas indique siempre este número)
04.12.2016

Estimado sr. Yyyyy

El 03.09.2016 su suscripción se ha renovada automáticamente como suscripción premium de 6 mes(Es) adquirida orginalmente el 03.03.2016 usando su dirección de e-mail [protected]@gmail.com en nuestra página web be2.Cl.

Esta renovación se hizo de acuerdo con nuestras condiciones generales, las cuales usted confirmó haber leído y aceptado.

Producto adquirido: 6 mes(Es) de suscripción premium
Método de pago: credit card mastercard

Nuestro proveedor de pagos nos ha informado que el 04.12.2016 usted realizó una retirada de cargo.

La cuota del servicio prestado es 59940.00 clp, más los gastos administrativos por el importe de 7862.00 clp están pendientes de pago.

La cantidad total pendiente de pago es ahora 67802.00 clp.

Realizar el pago ahora

La única manera de detener el proceso de cobro automatizado es mediante el pago de la cantidad total pendiente respetando el plazo de pago indicado más abajo.
En caso de no abonar el importe total pendiente o de exceder el plazo de pago, nos veremos obligados a remitir su caso a una agencia externa de cobro de deudas.
Esto, por desgracia, ocasionará nuevos gastos, los cuales correrán por completo a su cargo.

Por favor, remita la suma de 67802.00 clp con la referencia correspondiente vía paypal (Https://www.Paypal.com/es/webapps/mpp/send-money-online - por favor pague el monto correspondiente en euro ) usando la función "enviar dinero".

Por favor efectúe el pago como muy tarde el 10.12.2016 a la siguiente dirección de e-mail (=cuenta de paypal):

[protected]@be2.com
Referencia: cl-12-2016-[protected]-be2-cb

Si necesita asistencia para efectuar el pago vía paypal, por favor contáctenos vía [protected]@be2.com. Le enviaremos un pedido de envío de dinero personalizado.

Si no puede hacer el pago mediante paypal, también podrá usar la opción de abonar la deuda a través de una transferencia bancaria a la cuenta indicada a continuación:

Beneficiario:
Iban:
Código bic/ swift:
Instituto de crédito:
Monto:
Referencia:
Dirección del banco:

Be2 sarl
De62700202700667972744
Hyvedemmxxx
Unicredit bank – hypovereinsbank
67802.00 clp
Cl-12-2016-[protected]-be2-cb
Unicredit bank ag
Kardinal-faulhaberstrasse 3
D–80333 muenchen, alemania

El pago puntual es la única manera de evitar futuros costes adicionales.

Encontrará más información en el apartado de ayuda más abajo.
******************************************************************************************************************************************************************
Esto es un e-mail automático.
Por favor, no responda a este e-mail, dado que esta dirección de correo electrónico está asignada únicamente para enviar e-mail, no para recibirlos.
Puede encontrar la información de contacto más abajo.
******************************************************************************************************************************************************************

Atentamente,

Martin bell
Be2 departamento de cobranzas

Tu respuesta a nuestro correo

[protected]@news.Be2.com
4:13 pm (21 hours ago)

To me

Muchas gracias por responder a nuestro mensaje.

Para que podamos responderle de manera personalizada y óptima, le rogamos se comunique con nosotros a través del formulario de contacto en la sección „ayuda“ (Www.Be2.Cl/faq/main.Jsp). Lamentablemente, no podemos atender a su solicitud desde esta dirección.

Le agradecemos por su comprensión y cooperación.

El equipo de atención al cliente de be2

Resumen
Movimientos
Enviar y solicitar
Cartera
Comprar
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Va a enviar un pago a [protected]@be2.com

Va a enviar
$

El destinatario recibe
€

Tipo de cambio 1 usd = 0, 9287 eur
Instrucciones para el vendedor (Opcional)

Su dirección de envío
No se necesita dirección
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The company automatically charged me for an extension of service for 3 months, which is absolutely against my will. The company intentionally hides the membership auto-extension in T&Cs. There is no way to cancel the membership by following the websites instruction. I can finally reach the company by email at [protected]@be2.com on 25 Nov but the money was charged on 23 Nov for the auto-extension. My payment on August 23 was HKD1197, (based on monthly fee HKD399). However, HKD1497 was deducted on 23 Nov.

After dealing with the company, it promised to reduce the membership extension to one month and refund. However, the promise has not been made and no further reply has been received from the company. On the condition that only one-month extension is made, the company should return me a total of HKD1098. If possible, I request the company returns me the full charge of HKD1497.

I made one month agreement by paying by credit card company. Contract was automaticly continuing until not terminated within agreed period 14 days of agreed contract.I followed the onstructions but counterpart at be2.fi was playing time in order I will lose this 14 days period. Then they reported I have to pay next month payment. I refuced. I reported credit company not to pay. I have all evidences, emailings existing if needed. The payment € amount is nothing, now it is question of principles.
The content of pages are ok... I even could order them later on.
Mother company be2 S.a.r.l, 13 fue dunCommerce, L-1351 Luxembourg.
Their activity in Finland, email address. [protected]@be2.com

I have discovered in my JUNKBOX a swag of emails form a debt collector representing Be2, claiming that I owe the company money, that I will be taken to court, that I will incur the cour costs as well as be forced to pay Be2.

That came as big surprise to me, because I cancelled my subscription years ago when I noticed catalogue photos of the same blokes appearing time & time again with different names ! Be2 said the photos were there to provide a 'more satisfying online experience' for the user, and that some chaps preferred not to post their photos.

I decided to leave the site because customer service & communication were appalling, needless to say, cancelling my subscription was just as complicated, unsatisfying and horrendous.

Upon joining be2, i was promised for the minimum rate of around $65 i could be a member for around 3mnths, it turned out after i entered my credit card details, they went ahead and withdrew $165 for 6 month period, i tried to contact them but got nowhere, as they have a computer generated messaging service thats absolutely useless, plus, they have a fake australian phone number, i cant believe governments allow foreign companies to scam their own people!

In July 2015 I enrolled in the dating site be2.ph Luxembourg and enjoyed the site and having made contact with several prospective partners and I decided to send an Email withdrawing myself from the site . A week or so later my profile and indeed all the contacts had been deleted . Great I thought . However on the 2nd of February I had deducted from my credit card account another subscription of NZ$ 359.40 . It is correct to assume that on the removal of my profile, and indeed the contacts within the site by be2, that the termination from the site had been accepted . What has happened is not acceptable and is considered an act of theft . My name is Colin Kelly and my Email address is [protected]@gmail.com and the web site was Premium www.be2.ph Luxembourg LUX Because the web site has been deleted I have no other information I hope this has helped and Thanks .

B2.com.au is a dating service based in Switzerland. They are very difficult to communicate with and I never receive a reply that is sent by a person. All computer generated. Why is an overseas company able to use a .au address. This is just to con people into thinking that they are an Australian company. I have been trying for 3 days to cancel my membership. This is impossible with all online options. I try to delete my Profile. This is not possible online. I email them. They email back, computer generated rubbish about how to delete my profile online. This can't be done. It just tells me to write to them to cancel my premium membership. Again all I receive is a computer-generated message about how to delete my profile. It is just a never ending circle with no proper outcome. I am not asking for a refund. I am just trying to get rid of them out of my life. Please help me. I am at my wits end.

I wanted to deposit my money into credit account and used the company Be2 LLC. I was shocked when I found out that they took money for nothing. This horrible company took about $300 and I have no idea why. I tried to reach them, but they ignored me and vanished. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

I have checked out this dating website only out of curiosity about one month ago, but did not join or agree to becoming a member on this dating site 'B2 SARL*AV WWW.BE2.COM.ALUX'. However now find that this company is now deducting $147 out of my credit account. Find it puzzling how this company or dating web site got a hold of my credit card details in the first place. This is definitely a fraudulent scam

I become member since September 2013 of be2.sg because of reference from my sister who lives in singapore, but after i become member i found out that most of the members are listed as romance scam. so on November 2013 i cancel my membership, and i found out that they made it difficult to close the account, so i email my cancellation to the customer service along with phone from my sister directly to their customer service. the customer service then reply that my credit card will not be billed again. but yesterday i found out that my credit card has been billed by be2, and i'm starting to email the customer service, but customer service in singapore did not respond at all until today. the problem is my credit card is from HSBC, which has known is not customer oriented, so i decided to close the credit card, and losing my money, its better than being charged every 6 month.
after i search on the internet, i found out that this web are known all over the world as scammer. here is the list of people complain

http://www.datingsitesreviews.com/article.php?story=Be2.com-Crappy-Membership-Cancelling

http://lucieanne.hubpages.com/hub/Be2-dating-is-a-scam-Beware

http://www.productreview.com.au/p/be2.html

http://www.allscamsforum.com/comments.php?DiscussionID=386

I signed up for a trial and after a couple of weeks I shut down my site. I got a message that they were going to take more money from me so I tried to go into the sit to cancel my membership but couldn't access it. After a few months they took a years membership out of my account so I sent them emails complaining and asking them to shut down my membership. They kept sending me messages to go into my account and close it. I kept telling them I couldn't get in without giving them my credit card details. I said I would pay them by pay pal up to the time they wanted money just to get out of it but they insisted I give them my credit card details. I realized I had paid for a year by them taking the money out in march this year. I still can't access my account with them and they are sending me money saying they are going to get a collections company involved. I sent them an email stating that since they took money out of my account this year I actually didn't owe them anything. No the sit tells me my email isn't recognized so I can't access my account. They are frauds. I have paid for a year and can't use the site.

As have many other people I signed up for the trial membership & cancelled days later due to the terrible qualityof the website & matches etc. Emailed and faxed my cancellation as the online link to cancel wasn't working...
Then $234 was withdrawn from my account and they claim to have never received my cancellation despite my having fax transmission reports and automatic email responses...
Does anyone have any answers as to how to get my money back? I will be going into my branch to cancel my credit card today.

I joined this dating service via Facebook last year as it was free. However on 31 March this year $234 was withdrawn from my financial institution without my permission. I emailed them as soon as I discovered this. They replied saying they had not taken any money. I replied saying they had and including the name on my account statement identifying them. Am awaiting a response.

I too have been caught up in the be2 deb tilting my card. I reversed the payment have contacted them on numerous time via the only avenue being email only to get the automatically generated response can't get an answer can't cancel they say I owe $294 and are threatening legal action. Has anyone actually had action taken against them. I ? Whether it is possible they aren't registered as a company in Australia. I rang fair trading... No help. Can anyone advise what to do or not do

I signed up for free trial & then tried to cancel subscription due to the contacts that were coming through. I was not feeling comfortable or safe. I sent a number of emails advising that I had followed their instructions on how to cancel and delete subscription online but it was not giving me the option. I was then being replied to advising that I needed to send back a written letter or fax to cancel and that it had to be done in a certain time frame otherwise I would have to pay the full subscription. I advised them I could not do that as I am in a third world country living at the moment & they do not have faxes & previous letters I had tried to send never reached the destination. I advised then again on a number of occasions when they came looking for money that I had cancelled and now I am receiving debt collector emails advising I owe $186 euros. This is a massive scam & I have since found the same issues from others.