Be2 review: fraudulent activity 122

Dear Delphi

I am Annabel Marshall, a Team Leader for be2 Customer Services. Please get in touch with me at annabel.marshall@be2.com quoting your be2 username/Id or the email you used to register with us and I will do my best to assist you.

With kind regards

Annabel Marshall
Team Lead be2 Customer Services

2 years ago i've signed up for this be2 service and they wrote on their website that they have this monthly plan which is about SGD$19.90 per month for a year. Thus, I've opted for the monthly option. However, they directly charged me the full 1 year amount to my bank account, which was about SGD$240. I was very very upset and sent a email to them to enquire about it and their reply was :

Thank you for your message.

We are sorry but we do not offer monthly payments.

We apoligise for your inconvenience, please feel free to contact us again f you have anymore questions.

Sincerely,

David Lim
be2 customer service

The website stated that its $19.90 per month! And how dare they charge me the full amount without stating when i was paying. Then a year later, they suddenly went into my account and robbed me another $240 without even informing me. The terms and conditions before my payment did not even state that there is a auto renewal service and i could not even opt out for it. I demanded for my $240 back and they replied me with this:

Dear kangaroo_88,

Thank you for your message.

Please note that you have agreed to our terms and conditions which state the automatic extension. This extension is also clearly stated when you choose to sign up for your period of Premium Membership and in the payment receipt you receive after the purchase.

There has been no attempt to cancel on your part, hence your Premium Membership has been extended in accordance with the terms and conditions.

I regret that in cases such as this no refund is possible.

Please contact us if you have any further questions.

Sincerely,

Lucy Miller
be2 customer service

Then last week, a week before the plan renewal, i've went to the settings and cancelled my membership. They asked me to print the form and fax to them. And so i did, i even switched my bank account to prevent them from robbing my money. And they sent me a email threatening me to pay up. I've emailed to them stating that i have already cancelled the membership thru the web and have sent the fax with my name signed on it and done whatever they told me to do. And this is what they emailed me again:

please mind that we need a written and signed cancellation form at least 14 days before your membership expires. This is clearly stated in your payment receipt.

We didn't receive a cancellation before the 04.10.2011.

You state, you already sent it on the 27.09.2011, which would have also been too late to avoid the renewal.

So we need to remind you:

We have not been able to retrieve the latest membership fee from you. Note that you still have a contract with us. We are now asking you to respect the contractual relationship between us and update your payment details on our website directly after logging in.

Please comply with our request, or we will be forced to start our debt collection routine.

Help is also available at any time by clicking „Support“ on our homepage.
Here you can find information about how to use your profile as well as many other interesting themes.

Sincerely,

Steven Turner
be2 customer service

This is obviously a scam. And i really don't know what to do now. They have my mobile number and my address. I'm afraid that they will harass me. :

Lying, scamming, theiving bunch of C***s. IF you trawl through all their ### conditions you will find that it's 7 days BEFORE renewal is due if you have taken out the £5 30 day trial. Funnily enough I cancelled the card I had used 4 days after taking out membership, and was blacklisted from the site within 6 days for "Fraudulent use of the site, stopping payments"!, although there shouldn't have been any attempt to debit the card for another 20 days!

"Unfortunately a withdrawal from your contract with be2 is no longer possible. This is because you have already been in touch with your partner recommendations and as such, have already used the services you paid for."

This is complete bollocks, of course you've used it, that's the whole idea of joining the site! You have paid for the service, using it does not imply that you will continue to do so, and does NOT waive any cancellation rights

These Scamming F******s need bringing to book

BE2 is registered in Switzerland, and I have pursued the business thru the Swiss department of Fair Trading (SECO). I would suggest that all that have been stung by BE2 also complain to this organisation. Here is a response from SECO:
"According to Swiss law, contracts concerning partner or dating agencies must be cancellable at any time (Art. 406d OR). Therefore the termination of your mother in law must be accepted by “be2” at any time, regardless of what their general conditions say. And if the cancellation become legally effective, there exists no payment obligation"

The more people that complain to the SECO, the better the opportunity to have this company deregistered.
Contact Details for SECO
Federal Department of Economic Affairs (FDEA)
State Secretariat for Economic Affairs (SECO)
Effingerstrasse 1
3003 Bern

fair-business@seco.admin.ch

Holzikofenweg 36, 3003 Bern
Tel +[protected]
Fax +[protected]
Web: www.seco.admin.ch

Just got ripped as well from this Company, ooh what horrible people they are. I hope that karma comes back to them

I sent this an managed to cancel to all of the following by email, letter and fax.
Dr. Robert Wuttke
be2 S.à.r.l.
291 Route d'Arlon
1150 Luxembourg
Luxembourg

billing@be2.com
customerservice@be2.ie
customerservice@be2.com
customerservice@be2.co.uk
thomas.brooking@be2.com
Annabel.Marshall@be2.com
Fax Number [protected]

I wish to cancel my account contract with Be2.co.uk. Also known as Be2.com
I have tried it for a few days and there does not appear to be any contacts in my area. I also do not enjoy using the site as it is difficult to follow.
Please confirm this cancellation to your email address
My Name is:
Email:
Country of Residence:
Username:
Date of purchase:
Renewal date:
Sum paid £5.00 for 1 month trial.
Renewal is being cancelled with 4 weeks notification as requested.
I wish for no more payments to be taken as I have abided by the terms of use and do not wish to take out the six month subscription option.

hope this helps:)
C

I have also experienced problems with Be2, mainly the non existent customer service department and the fact that you cannot cancel membership by email or by phone.
They do not make it clear there is a 6 month payment to be paid after the initial joining fee of £5. They tried to take £149 off me which my bank stopped, Be2 is now trying to call me a fraud!
Company is a nightmare, I have nothing positiive to say on the subject, all I can say is don't ever sign up with them!

i have been scammed by be2.com.au as well...i have emailed them 4 times now and they are all so ignorant they wont listen and have told me to cancel my membership with them...how do i do that if i knew nothing about it to start with...then i got 2 emails from different people from be2...but noticed another name as well call dr wuttke...i am now only getting animated emails in return and my bank upon did some searching and found that the site is actually an escort agency in luxenburg...BE2 ARE SCAMMERS SO PEOPLE DO NOT JOIN OR EVEN LOOK AT THEIR SITE whuch i had never heard of their site ... this website needs to be shut down so other innocent people who dont even have a profile on there get scammed...i have been told they hack into places like facebook and twitter so please beware of this company of SCAMMERS

does anyone know where people in australia can complain about b2 as they have now scammed me for $234 for a site i have never used or heard of and they dont refund the money they have stolen...my bank told me they got my details from facebook and that is how they are scamming people by making fake profiles and then stealing money from people

I cancelled my membership in February 2012, had nothing further from them untill they hit my bank card again in July 2012, I had the Bank reverse it and they are threatning me with a collection agency inMarch 2013, I am happy to go to court in Australia also will be sending this to the Federal Govt. to see If they can do something about this mob.

Wes contact the complaints agency in Switzerland and also go to your bank and fill out a form for unauthorised withdrawal..i had to do this and they also gave me a new card with new number so they cant take money out any more...this is an escort agency over in germany not a dating site and the money they steal from your account goes in their bank account...they use to advertise on facebook but cant do so any more...i got my money refunded after i threatened to blow their scam to everyone...i even put a profile on their site to make people away not to have anything to do with B@...i got called a fraud and they we going to sue me for saying what i did...they dont have a customer service...this i found out from the federal police and the police from SA in australia where i am from...
the site needs to be shut down

You can trace the Directors past and present using linkd I in via the names on the correspondence
I then found them on Facebook and messaged them, even those who claim they are no longer directors. They are now directors of tangent companies. I then found their link to other directors and contacts and wrote to all of them. In fact I became a kind of stalker detective.. Finally the director, who denied being a director, contacted a staff member, who was not his staff member, from a company he does not belong to, and all was cecancelled and sorted and refunded within 24 hours . I did this several yeSrs ago, and have none if the info to pass onto you. But it can be done. Other than that you can swallow the loss and cancel the card. Best of luck Diane

The same problems. I changed my credit card.

These are the directors of Be2:

Robert Wuttke (with glasses) - https://www.linkedin.com/in/robert-wuttke-357813

Andreas Etten - https://de.linkedin.com/in/andreasetten

Karma is coming, if they are happy ripping off, think of your families and children, the money you stole and intend to steal is not enough to cover your karma.BE2.

I've just had €99.99 taken from my bank account and I haven't even joined as a premium member. The last time I was online with them, was august 2017, the money was taken from a new bank account/debit card that would never have been registered with the account!

It has been brought to my attention that this dating site BE2 has been taking money from my account without my consent.I have been debited for 119 euro twice and just noticed it .I did not sign up for this account and have now reported to my banks fraud department, I have had to cancel my debit card .

Same complaint as cherie chilsom on website scammers

This subscription has been deducted from my account for some time. The instruction to cancel are very complicated and I cannot access it.It is over two years since I used this site but they keep billing me every month.Surely this can not be allowed . I wish to apply to get my subscriptions back from the date of last use.

How, do I delete my account. You want me to print out a form and sign it. You people are frauds and deserve to be in jail. [censored] service anyhow. No racial Filter? Can't see if people have been online recently? Lots of dead accounts and then after that, I got accounts With no photos that had generated photos on their profiles

Hi, yeah got caught by the same scam as everyone else, but I got a letter in the post, from there solicitor.

How would they get my address?

Anyone else get a letter posted?

I have been just charged €99.99 for a subscription I do not have with BE2. I joined free last year, didn't upgrade to premium and the card the money has been taken from is a new card from a new account only opened this year. The details of which, were never submitted to the site.

A sum of R490.00 has been deducted off my bank account no that I have not authorized.I have had to cancel my card because of this please let me know what action I must take

Hi am sooriadeo gungabissoon i registered with be2 they send me old picture profile of few people everytime i can see only those no new one already paid and a premium member if that continue better i withdraw from this because i never get any new members neither any reply is this the real or scam

Ian finding it extremely difficult to cancel my subscription I tried numerous times and sent many emails . I would like to cancel all my information and not be charged again as I'm no longer using the site.
Yours stephen Hayden

I have tried numerous times to cancel account- it is impossible. I have closed my credit card to do it. Very inconvenient. I refuse to pay for a service I do not use. Scammers and rip-offs ...

I just notice transaction on my account for €179. I cancel my subscription with u on the same day that I have started. Deleting procedures are not working. I've send u an email on the 14th of March asking to cancel my account. Give me my money back! I've never used your website but my profile is still there. Can u just delete it!

I just signed up for one month and now I cant cancel. This nightmare of a site is continuing with the deductions on my bank account. Please advise on how to get in contact with an actual person and not just send a fax..

Hi Team, I have been charged 119, 97 euros for be2 services on 08th April 2018; however, I have not done this transaction. I have a free account and have not opted for premium access. Could you please explain this transaction to me? I would also want to withdraw my service. Please...

To whom it may concern
I am trying to cancel my policy but am unable to access your app. Please can you cancel my membership and confirm when you have done so.
I do not wish to have my membership renewed.

It's VERY easy to get a Premium membership online.
VERY easy to subscribe and give them your bank account informations.
BUT... Why can't I unsubscribe as easy?
Anyone can misuse my creditcard for a subscribtion.

What experiences do you have?
Can anyone show me where to unsubscribe online?

Best regards Kim

I want to quit the premium subscription and do not try to take my money on the subscription. I would like to resolve it as soon as possible. thank you.

I've been in communication with Upper Class Collections and have paid the required amount.

I now wish to cancel the subscription with the online dating service of Be2 S.a.r.l internet dating, for good.
And look forward to receiving the cancellation email from Be2, stating my subscription has been canceled.

Regards binit.inc

Hi there, I don't know what is going on.I cancelled my membership as I can't even access the site anymore.I saw that be2 charged me for more than a R1000.Advise?

I in no way authorised an automatic deduction of R1197.00 from my bank account after purchasing the R80.00 1 month service. The amount can not be reversed by my bank as it was not taken as a debit order but as a purchase...very clever!This is fraud and I demand that my profile be deleted immediately and the payment of R1197.00 be refunded.

I cancelled my account and are still being paying for it after I closed my acvount and deleted my profile, this site is a scam and the overcharge you.

He intentado cancelar su PÉSIMO servicio por varios meses, solo he encontrado hombres estafadores que creo son empleados por ustedes mismos. Exijo CANCELAR inmediatamente

I signed up for a months trial at €5, nowhere did it say after the month I would have €179.49 taken from my account. This is fraudulent and unauthorised.

There seems to be a multitude of complaints about this company doing the same things surly they can be stopped from this stealing they are caring out.

Phelim Turley

I received an email from Be2 dating site stating they had an offer on of £3.95 for 12 months totalling £47.40 but when I checked my bank they had taken out £179.88. I am desperate to get this money refunded. I have read several complaints from people this has also happened to. They have tried to contact Be2 but nobody answers.

PLEASE BE ALERT...
biggest scam in the world.
i had never join this online dating. and also steal money which i didnt EVENT subscribe any OR trail SECTION.
later A month or 2 month. i found out that my bank account deducted from this BE2 S.A.R.L. MERCHANT.
a very big joker scamm.
trying to find way to unsubscribe.