Belhasa Driving Center
Reviews and Complaints

Horrible experience. Why treating costumer with so much struggle? No have fully information! After paid full amount, nothing provided. No service. I paid full amount of unlimited class. Which is almost 10.000 aed. Not small money. No have car lifting service, galadari provides even for basic class of 3600aed. Such an ridiculous school. Forget about car lifting, even now I cant change my school location. Silicon oasis is nearest school from my home. They told me they have car lifting service. Then now they said that no have. Because my location is in liwan, which is just opposite of silicon oasis. Even this case they said no. What is this? How treat costumer like this? Costumer service guy was in bad artifacts, then does he has have to treat me bad? Just because he is in bad mood? I complained about him, no one cares! Why like this? I am so much frustrated about this. They are mentally torture me.

Dear Belhasa,

Re the rta parking test, I wonder why I have to pay full price for just 1 test which is the Garage parking for 3mins that I failed. I am done and passed the slope hill, emergency break, angle and parallel parking. I know you have the power to lower the price for just 1 test. It’s too expensive. I’ve spent 1500aed or more for the garage test alone. I am broke. Can the parking test fee be reduced since I need to pass one.

Dear concerned

My name is mohammed ali termos and this my file #[protected]

After i finish my sessions and assessment test and going to book for RTA test , they told me that my theory test is absent on RTA file, so i gave him the test result to fix it , Mr mohammad said salah send an email to RTA since 21/11 and till now no reply on him , i called the center and went their more than 5 times , and the answer was the same that the issue from the RTA, i ask him to call them , and he replied we only communicate by email , i can’t believe that a driving center can’t communicate with the RTA directly .

I have been waiting almost a week waiting to fix this issue which is their mistake .

I dont have alot of off during the month, so i need to book as soon as possible.

Note : he told me thats im not the only one , so their are a big issue with belhasa driving center , i never heard from any one has any issue with other driving center .

Im so upset

Thank you

Pathetic experience. The institute needs to implement definite complaint policies. The wats app help number is horrible. Mobile app always crashes when I try to log a complaint. Initially my file was not active for a month after I registered, that guy left and every time I called al quos where I opened my file it’s always a new personnel. Finally done theory test after reopening my license permit and my first training class is cancelled and no information or update on the mobile app, I only get to know when I almost reached the venue for practical. Called the customer care number to register complaint and after being held on the call for 40plus mins I had to drop out.

Pathetic.. Plz got through any other driving class!

I had my final road test this morning. We were 3 students inside the car and I am the second one. To calculate it took us 2-3 minutes driving then she told us we failed. We did a mistake. She didn't even explain well. She always stepped on the brake with no reasons which the 3 of us got pressured and confused. Very disappointing coz we need to pay again for classes though I took for than 20 classes already (almost 30 classes, if I am not mistaken) :( I was watching videos regarding road test from other school. I didn't expect that I will get 13 minor mistakes in just 2 minutes driving. :(

If you are not suffering from depression than this is the place to go. The examiner are rude they will make sure you fail the initially two attempts and pass you on third, the instructor insure that you exhaust all your classes by saying you are not ready and once your class are complete with the 20 allotted one suddenly he will send you for test. The smart yard parking is not control by them coz its already tough.

If you reach the level of RTA test the examiner insure either he distract you or do something unwanted even though it might not be required and then fail you. Just only motive here is to keep sucking monies out from the learner. They keep saying next time next try but it all [censored] and all planned to f you pocket bad. If anyone reading please don't go to belhasa, no matter what.

Sadly i didn't have those unlimited packages, they f me pretty bad.

I am at the final stage of getting my license; Final Road Test.

I was in regular or pro rata basis when I enrolled, I paid the regular in full last year (2021). I finished all the classes then I stopped due to personal reasons. I resume after 5 months, then I paid a total of 4 classes or 8 hours again because I failed my initial assessment twice. Thereafter, I availed the unlimited package and paid AED 7,000/ again to save myself from paying over and over if I fail any test.

To my surprise your company doesn’t want to provide the classes to me anymore, as per your customer service I have reached the required 8 classes by RTA when I failed my final road test thrice. Currently I’m on my 4th attempt to pass the final road test. I am highly disappointed and disgusted by the way your customer service is treating me. I didn’t expect a giant company to scam people like this. Luring people with your “unlimited” classes then not give it to them when they needed it the most because they are already paid in full.

Plus the fact that your customer service is raising their voice and giving a high attitude at your customers making your company look like a cheap one. Train your customer service to handle a stressing situation professionally.

I am doing my Lycince here in Bilhasa Driving Centre today [protected] i had test for the Final My test Time was 8.00 am i was available 7.30 as they requested but no one called me for test as i was waiting in the waiting area and they marked me absent and were saying that i called for you ,,, i swear no body called me for test .

My Traffic File number [protected],

I have been requesting to schedule my driving lectures since last two months ,They are irresponsible and not able to give lectures on time.I have waited for weeks to get lectures.They are stopping in between.Really spoiling my time.I have paid the fee in advance for lectures and tests. I request you to necessary steps to solve this issue and take actions against whoever is responsible for this inconvenience

Im a student here i know im fail all the time but ur staff is so disrespectful and the way they are talking it’s not right i made full payment of my still if im booking test or anything i need to wait for 30 minte then after that they are saying it’s not updated y the hell i need to do this all time n the way ur staff talking to me it’s not gd ur system has problem not me .

I Mohamed Faisal. I file opening belhasa driving centre in forklift light.

1/04/2022 my assessment test finish after that no final weekly I call same answer waiting for you test department call u.

Which date final no answer.

Payment also finish so what do

Ramalan time I am coming two time belhasa driving school same reply...

Please check file no [protected]

The worst customer care experience I had.

Had to wait 2 months for my first road test as they said they don't have slot and I had to renew my permit they did not try to get a slot before the expiry. I had to renew my permit 3 times due to the post ponded classes and unavailable slots. Now today I failed my RTA I tried to book my Class as they said 4 hr. class is mandatory. paid all amount and they could give only classes in next week only and when checked to book Test date They are saying slots are available for this week only and no slot available until march end. So they want me to again pay for my permit.

If I ask for a convenient time slot they say not possible at all wait for 25 days to adjust to my time slot. Just for 4 HR class they are saying this story.

The attitude when we request something to the team is like shouting back as if they don't have time to listen. The management should check if the people sitting in front office has the potential to deal with customers or the customers are happy with your service. I have more evidence of worst experience as well which I don't want to say over in public.

Im calling their call center for almost 1 hour and nobody is answering only machine answers saying all agent are busy..seriously? for 1 hour busy? Ingot headache waiting for them to answer ma call until I quitted..I just want to book for my RTA test please help me I'm your student or customer is this far am going through?

I will attached the video and screenshot of ma call as a proof I got headache only for booking my RTA test how Belhasa made this transaction misery.

The testing system and protocols are awful and are in favor of failing the students just to make more money. First off, paying 300 aed for every RTA test even if you fail one specific parking test is absurd. Secondly, the system in which the computer judges your parking is flawed and should be overridden by a human being because they are automated computers judging human driving and they can malfunction and not work properly, causing people to fail immediatly and pay more even if you would be fine in real life. Employees are rude and dont care for customers happiness at all, just for the money. Dont recommend this place for anyone and they need to rethink their morals and put themselves in the customers shoes for once.

The driving training is very poor and they do not provide complete classes and they also cheat and make money through classes.
The Examiner who takes the internal assessment is like a Racist. He asks you where are you from. His name is Jubair I think.
He is from Kerala and will talk very politely to Keralites. He makes you fail in the assessment without giving any proper reason.
Be careful. The instructors do not take Night classes as well and ask you to sign. Later when you take the assessment the Examiner will ask you if you have taken your night classes. They will create a problem and make you spend more money.
We are the customers to them. Do not allow they to take ownership over you.
Learn, drive and demand when you are right. Be bold and do not be scared of the instructor or the Examiner if you are right.
The wicked will not prosper. The righteous shall reign over the wicked.

Very pathetic and rude instructers who behave with students as if they have 0 iq.. They are arrogant and dont even respect lady student... They dont care about the money and time of student. They cut students class time to take break... That means 4 classes are of only 1 hour 10 mins. The whole system is annoying, frustarting and very stressful. Shame on them!

I don't know about other branches of Belhasa Driving Centers in Dubai but I will specifically mention here about BDC Jabel Ali branch. They are not giving proper guidelines and imposing their own rules on the students to make more money. I give some examples here. There is no rule in any driving center that a student has to take 4 classes (2 hours) every time but in BDC they said it is rule that you have to attend minimum 4 classes every time. Secondly as per my knowledge If a student has passed his/ her assessment test and he/ she has got schedule for Final Road Test, then if he/ she wants to take more learning classes he/ she can request but it is not compulsory to take more classes but in BDC they said you must continue learning classes until your appearance in Final Road test. Apart from these there are so many things to complaint about like instructor behaviours and asking for food and gift from the students and so on. I tried to put complaint on their website but that is still under construction. Students in BDC Jabel Ali branch are suffereing so much. I request the concerned peoples to look into this matter and concerned authorities should investigate about it.

There is no fault of the student if his turn comes after 4 hours from the test time.We understand that every student cannot demand seperate RTA inspector for them but yes the student can always expect that RTA inspector will give impartial and undivided attention to him.Inspite of giving very good tries, students like me are getting failed again and again due to several reasons which either RTA inspectors knows or GOD knows.But it very evident that one of the factors is that your passing depend on RTA inspector's mood and interest.In short it is relevant that driving schools have understanding with RTA inspectors to pass only particular set of people which they want inorder to mainatain thier student occupancy level going.Driving schools needs to be honest and professional otherwise they would loose potential students.

Hello everbody i am an indian am having indian license used more that 3 years experience drive in india..last one year am working in dubai..I applied light motor vehicle licence in belhasa al wasl branch..first they said only 30 classes and after that assestment test they made extra 10 classes..and in that road test they failed me purposly they failing again extra classes plus road test fees..one think am telling they are giving importance only for the money..evry body applying licence not for only entertainment some purpose is there..so kindly i am requesting that they should come to know our situation also..