Biblesoft
Reviews and Complaints

I purchased version 5 CD from book store paid $350.00 (windows vista) and had to upgrade to one touch thumb drive because of windows 10 upgrades another $182.83. Through process of time and computer failures They say I have installed too many times. I can no longer call anyone they have no tech support staff.

I have never loaned or sold copies of my software. I have only installed on my own computers. Now I am out. This is POOR business practice.

I'm sorry,

Gayle Payne

I purchased the Biblesoft One Touch Discovery program for $65.97 but when I downloaded the program over three-quarters of the Bibles and other reference material was not there in the program. I contacted Customer Service and informed them what the issue was. I uninstalled the program and tried many times to reinstall it with the same results. I was then informed that I had reached the max times that I could download the program. I am running Windows 11 and asked the Customer Service this this prevent all the material from being downloaded -- no response. I had the old program Biblesoft version 5 on my old computer; I just purchased a new one and this program did not transfer over to my new computer. I never had any issues with that program.

I have been a customer of Biblesoft for over 30 years, and have operated various versions of the Study Bible, and then latterly One Touch. I cannot recommend this software - and as it was promoted hard as the only version from Biblesoft that worked with Windows 10, I am appalled at its buggyness. My previous version of Study Bible worked far better than One Touch.
It not only hangs up over and over again - almost everytime I scroll, or open another window etc - but the pernicious thing is it deletes my personal notes - notes I've built up over the extensive years I've been with Biblesoft. I lost valuable work time and time again, when One Touch would crash or hang up, reopening the application only to find my notes were missing (and on checking the folder they are stored in finding the file had gone). Thankfully I had backed up my notes, so the loss was not catastrophic. And now I back up every time I write a note as a precaution.
Do not buy this software. While it is rich in features, operationally it is a disaster, and the programmers who wrote One Touch should be ashamed.
I could say more - about the annoying ribbon that runs along the foot of the application etc. But I think I've said enough.

I have been reading for over a year how my V5 Professional PC Study Bible will not work with Windows 10 or will work poorly. It did work bad at first (like for a year), and I had to keep clicking on an error message like 50 or so times before it would load. But it would have initially cost me around $600 to upgrade to their One Touch. I have had PC Study Bible since 1980s in seminary, and was feeling a bit abused by the money they wanted for their upgrade, even at later 20% and 60% off. The later discounts make me wonder how much the program really cost them and how much profit they were making (lots?). Nobody asked for a new overhaul of the program or the financial hit. In my opinion, this was a bad business decision on Biblesoft's part.

Good new is that my program suddenly started working flawlessly about two months ago, and I believe that it may be due to a recent Windows 10 update. No more hang ups at loading. All my program is there and working great. I am glad that I didn't send these people my money, and am sorry for those of you who did. I would never send these people another penny of my money.

Do not waste your time or money with this company! I had been using versions of their software since 1992 and loved their product. But, when I had to get a new computer, which runs on windows 10, I had to upgrade again. It took 15 days to receive the thumb drive after numerous unanswered phone calls and emails. Then, the program failed to operate.
After loading, it gave the message "pc study bible has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Technical support is nonexistent with this company. I tried to reach them by phone and email for 5 days without response. (before you spend any money, try contacting technical support by phone or email and see how long it takes to get a response.)
They finally responded after they were contacted by the attorney general. Then, they lied and refused to make their program operational. (see attached photo of their response to the attorney general. I never posted anything on social media about this until now.) I did not want a refund, because I only wanted the program to work. If the program had worked, the $243.59 cost would have been fair.
The new personnel running this company, kathi kampa & susan carrichner are dishonest and are a poor representation of what this company used to be.
Do not waste your time or money with this company! Find another bible software, because this company and its products are not what they once were.

Something has gone terribly wrong with this company. I switched to the Mac version with the One Touch — what a joke! When it loads on my MacBook Pro it looks like the screen of my 1980s-era Mac Classic. It does not perform well, cannot access all of the areas I could on the older version, a totally useless program. I am out over $300 for my upgrade and the few times I have gotten through to a real person they have been useless. No offer to refund, no offer to help, no concessions, no help.

Biblesoft has had something go terribly wrong! I first purchased PC Study Bible in 1997, as a DOS program on 3.5 inch diskettes. I have been with the company & upgraded several times over the years. I purchased lots of add on programs. In early January my hard drive crashed. I have not been able to get everything to work properly again after reinstalling the program from the disks I have. I called Biblesoft several times since January leaving voicemail messages during the daytime hours, and emailed both business and technical services. They NEVER replied by phone or email. The only contact was an attempt to sell me a $700 upgrade (described as a one time $59.95 special) & refuse to honor the lifetime voucher they sent me. Each reply on this sale I have received has someone elses email correspondence included. It's a mess! Save yourself the headache - go with LOGOS

i placed an order and paid for an upgrade to my existing biblesoft programme. that was on 1st February 2018. i have not received the goods i ordered. biblesoft will not respond to my e mails. the order details are as follows:-
ljaxbfpdu placed on 02/01/2018 11:25:04
i need this upgrade to assist in my studies and my current biblesoft programme no longer works on my laptop. i want the product and not a refund.

I purchased the OneTouch upgrade in December for around $260 because it was supposed to be the only way the PC Bible would work on Windows 10 in the future.
I received One Touch on a thumb drive in late January.
I deleted PC Bible 5 and loaded on One Touch. It works very slow and has frequent crashes.
I have left voicemails and sent emails with no response.
I called again today and just got the recording over and over.
I couldn't reach anyone when I entered the extension number.

I bought the One Touch professional series on 28th of December 2017 using my bank card and the information was that it would be shipped within 7 to 15 days express for Africa.
Until today I have never heard from Biblesoft they never answer the calls and never reply to my emails.

I need to receive the product that I purchased or they send my money back to the account.

Client ID: 181890

I started with I believe their first product back in possibly the 80s and presently have V4. I trying to help a young christian to purchase their Win 10 compatible product, it has been one issue after another both with a stalling website/server and getting decent communication from them. They list a toll free and main number but no one ever picks up the phone or calls back. Emails are getting responded to about 25%.

This is the worst company I have ever dealt with
All they want to do is sell their product. there's zero support zero customer service and the product is not what they say it is . Run from this company and don't purchase anything, you will be very much disappointed and out money. The last thing this company should call itself is Christian. Poor quality software, very poor quality the software you get on the internet that does the same thing is far better than what you will get from biblesoft

I spent thousands on resources for the PCBible 5.0 and 5.1 with the promise that version 6 woukld soon be released. Version 5 never worked well, but resources (add ons) were advertised and I purchased them with the confidencce that the company would keep it's word and provide an update on which all my books would work. Suddenly, a new version was announced that was not an upgrade but an entirely new software that I would be forced to to purchase with dozens of resources I would never want at an outrageous price, If I did not spend over 500 dollars, I could not use my owned resources on my Windows 10 computer. I only want the new engine and the resources I have purchased, but that is not allowed. I feel deceived and victimized by a supposedly christian company. My purchases over the years are now thousands of dollars down the drain. I desire either a refund of all my purchases or an upgraded engine that will allow me to use them. One of the most dishonest companies this pastor has had contact with.

I paid for the study bible notes software and it won't work with windows 10. I tried to contact them and all they accept is e-mails. Do not answer phones. Despite the fact they claim to have excellent customer service and will call you back.

In summary, technical support and customer service has not been responsive and neither has Customer Service. I have called them at least five times in a two plus week time span and at no time have I been able to talk to anyone. They haven't called back either as a result of my many messages. They have a record of putting out buggy software.

When you call them, you get a message about their "Excellent" Customer Service and about a prompt reply. They seem to be in denial that they have significant problems with their software!

I contacted the BBB and BS e-mailed me back and said contacting them would not do me any good. I got an e-mail from someone stating she was the President and that I should quit harassing them.

I must state that this has been an awful experience with Biblesoft. I purchased their most recent software when I purchased a new computer with Windows 10 and now the Version 5 will not work with the additional software I purchased.

So after less than a 5 months my software was worthless, I purchased the LASN in June (2016) and was gone for the summer and when I came back and tried to get it to work it would not. I wanted to explain this to someone on the phone but they refused in an e-mail to even call me - said in an e-mail did not want to argue with me.

They also refused to either refund my money or update me to the new version for free. I found them unbelievably calloused, unreasonable, and difficult to deal with.

I state that I encourage would-be buyers to stay away from Biblesoft.

I agree with one who stated that it is not hard to sink hundreds of dollars into Add-on versions and study software only to be forced to purchase their new version because none of it will work unless you do. I think that I, like most people who purchase Bible software, are a bit reluctant to hold a company to account for a bad product or services that sells Bible software, of all things. But perhaps Christians should hold their fellow Christians to a higher standard, not lower, especially when it comes to business and things that enter the public arena. It's really a shame to feel the need to speak out like this, but I still am finding it difficult to believe the way this company treats its customers. And I was dealing with the very top person of the company.

I am sure that Biblesoft will respond with the name calling, such as bully
like they have others who simply want a refund. Not giving refunds for products that do not work and then desiring the customer purchase more from them is foolish. The problem here is not on the customer end nor is someone a bully because they expect someone in a company to do the right thing.

I have been a Biblesoft customer for over 20 years. Starting Spring 2016, we were told that we MUST upgrade to the new software for it to continue to work. I had upgraded to ever version since version 2, so I was ok with that. I purchased the software and at this point have thousands of dollars invested in add-ons and software. Walking away would be very costly for me. I waited over a month to receive the product and right from install had issues. I am running Windows 10 Pro and exceeded the recommended requirements. The software has been buggy, crashes and falls short in every area. I've contacted customer and technical support to no avail. I was offered a refund and told to go back to a previous version that no longer is supported or works. That is NOT a solution to the issues. I've offered to help fix the issues and even offered them to remotely access my computer to see the issues first hand. I've simply been told there are no issues and no fixes in the works.

I continue to receive upgrade notices every other week even though I have upgrade and I am frustrated that they refuse to address issues that other also have had. I could have gotten my $800 upgrade refund after spending thousands in previous version, but then I'd need to spend thousands more to go to another program. Beyond frustrated.

At this point, do not purchase the Biblesoft OneTouch software. It is buggy, crashes and simply is inferior to other products. I've attempted to fix the issue, but I just get a canned tech email. I've test beta products for other companies like Microsoft and nothing is as buggy as this program. It is feature packed, but the basic workings of the program don't work. The Not Responding happen often and frequently.

Continuing to send "please upgrade" emails when I have and you refuse to fix known issues is a slap in the face. New products are only as good as your customer service and that stinks!

Biblesoft's PC Study Bible 5 is very buggy and frustrating to use. (I have the Professional version 5.0e.) It freezes at times, has access violations and crashes, looses "focus" that is, you can be at one location in the Bible and when you select another Commentary, instead of keeping at the same location for the new Commentary, it freezes all too often and goes way off somewhere else in the Bible. Clicking Cancel when given different options for a Commentary does not work necessarily.

The NavPanel on the left side of the screen has a tendency to "stick" open and not disappear like it's supposed to. It can be very slow moving through text on a page even with a computer with a 1.8 GHz Duo core processor. It is not completely Windows Vista compatible as when you start it, a warning is given that Vista will run in basic mode or something like that (You won't get all the visual effects.) It doesn't restore correctly from the task bar. It has all of these problems and perhaps more I've forgotten at the moment even though they came out with version 5 approximately one year ago.

Recently, I tried buying some software from their Website. It turned into a frustrating experience. One of several problems was that their Website automatically generated a password for me at some undetermined time so when I tried to log in, I of course couldn't. It also wouldn't send me the password either and so on, etc. It is very apparent, that they need to make sure their Website works correctly! Even after resorting to calling and ordering from a person, there were more problems.

The software does have good potential but the problems using it degrade the experience significantly. I am told that the owner or boss basically doesn't care that much so that is why it is like it is. Perhaps more constructive feedback will help make both the software and general customer experience better. (I have had previous versions starting at 2 or 3, I believe.)