BigMen.com
Reviews and Complaints

Original order took over two months and many phone calls to be delivered. Product was not what I had ordered, so I returned it via registered mail. Company has denied receiving the returned goods and refused to refund my money. I have verified delivery with the postal service through a trace, and complained to the Better Business Bureau. They have refused to respond to the Better Business Bureau.

I agree. They used to be a good company to deal with, but that is no longer the case. The above blog sounds exactly like the unfortunate experience I had. I bought goods in good faith, returned by FedEx those items of my order which didn't fit, in pristine condition and within the time period stipulated for returns and after almost 5 months I am still waiting for my refund, which I am persistently following up! Calls to tallbig largely go unanswered (the phone rings out - unbelieveable) and then when you do get through you get put on hold forever, are messed around and are then hung up upon (by these glib young women). No point emailing your complaints or questions to this company, as your email will never be answered, if my experience is anything to judge by. This has been a really unsatisfactory online shopping experience. Be very, very wary of dealing with these people or buying from any of their websites: www.tallbig.com

Same thing has been happening to me this company. It is just ridiculous. This company needs to be to shut down by the bbb. Horrible thing that they are still in business with all these complaints

The owners name is Charles Brown his wife is Joni Brown they live on Baldwin ave in framingham. They go by mr and mrs Green. Thieves.

It has been a month since I placed my order for a winter coat. Still no information or tracking. They keep telling me the manufacturer is sending it to them. They don't answer e-mails and waste your time on the phone (if they ever answer). I'm done dealing with these people! I'm calling my credit card company and getting a refund. :( Bad business practices. Shame on them.

I also placed an order with this company and had similar results. I purchased a robe and paid extra for express delivery. The robe was here as ordered but was NOT what I ordered. I got the same response as the other writer -the first time I called I was told be call and talk to Bob and all would be cleared up. Bob never called me, I called 20 times and no one ever picked up, then sent 4 e-mails that went unaswered. Sent the robe back and ordered from another company. I waited for the 30 days that they state on the webside that it takes to get a refund - after waiting 2 1/2 months with not refund, I called the credit card company and had the charges reversed. My husband mailed the robe back and thought to have it sent in a way that the person receiving the robe had to sign for it. We had proof that it was returned and got our money back. Have since read serveral reviews and consider myself lucky that we got out money back. The clothes are not priced cheap but the robe was cheap quailty and very poor service. Stay clear of this retailer.

I have purchased from them since 2008. Recent purchase has been first bad experience. Used to be great when an older lady answered the phone and I got results.
Now, with each call, I get some young woman named Katy who is giving me the run-around for two months now. After initial complaint, they don't answer the phone when you call back, even after 40 rings, two days in a row. They are probably blocking your phone number when you complain. Also, will not return email. You will get ripped off. Buyer beware. Wrong merchandise and missing items. I ordered 12 and got 10, one of them the wrong color. I wonder if it's under new ownership.

Never order on line from these clowns they don't deliver. Have a complaint filed with the Mass AG and BBB.

I have tried to purchase a jacket and have been given the run around about brands. Put on hold and never picked up. These folks are clowns...don't trust.

Bought a jacket for Christmas. Jacket was sent defective. Sent back to company clearly before 30 day deadline. Postal confirmation said it was received. Never got refund. Called. Put on eternal hold. E-mailed. Said because of hurricane sandy, it held up refund and would send again. never received. Called, no one ever answered even though it was during business hours. It is now May, 2013. Still haven't received refund. Continue to call, e-mail. NOTHING! Very poor company. Do not recommend. Save your money. Nothing they have is worth the trouble except allowing them to take your money. FFFFFFFFFFFFFFFFFFF rating!

I have purchased from them since 2008. Recent purchase has been first bad experience. Used to be great when an older lady answered the phone and I got results.
Now, with each call, I get some young woman named Katy who is giving me the run-around for two months now. After initial complaint, they don't answer the phone when you call back, even after 40 rings, two days in a row. They are probably blocking your phone number when you complain. Also, will not return email. You will get ripped off. Buyer beware. Wrong merchandise and missing items. I ordered 12 and got 10, one of them the wrong color. I wonder if it's under new ownership. I am shocked.

My sister-in-law ordered over $580 worth of items from these clowns and has yet to receive anything. She lives in Ireland so I have tried to call them as I live in NJ to no avail. Either I am told that no one is there who can help me call back later or no answer at all. I have contacted the Mass AG and filed a complaint and the BBB. Do Not Buy from these people.

These crooks have a bad habit of doing unethical business practices!.DO NOT EVER ORDER FROM THEM OR SHOP THEIR STORE! They have made it common practice to overcharge, neglect to send ordered items, and send wrong items ordered. And don't believe the positive comments posted - they put those comments online themselves!.Report them to the Framingham Better Business Bureau and to the Massachusetts State's Attorney Office. Both complaints can be done online. THIS COMPANY IS CROOKED AND DO NOT SHOP WITH THEM!

The thieves names are Charles & Joni Brown. They go by aliases such as Greene. Their home address is 247 Baldwin Ave, Framingham, MA 01701. Happy hunting

I ordered a pair of insulated Bibbs on Sunday online. Monday I called and after numerous attempts to get someone, they said its been shipped out already. I paid extra for the three day delivery. On the day it was supposed to arrive, I got a box with my address but with a woman's name on it from Texas. The box weighed one tenth of a pound. Knew right away that it wasn't my Bibbs. Tried calling them for hours. Never reached anyone. I checked my credit card and it was not charged yet. I called my card and had them close the account and open it in a new account number. Making the old one useless. They ship by ups and fed ex. I called both and they said there's nothing scheduled to be delivered to my address. I emailed these people and told them about the box. They actually replied back and said it wasn't from them. I told them nice try and that credit card number is no good, have a nice day. BBB has numerous complaints that you can read on their website. Do yourself a favor, don't do business with these people.

Same here. No product. No email. Won't answer phone or email. They are scammers.

I ordered a pair of insulated bibs on January 22 2014, I was told it would be about 1 week to get them, now its 2 weeks and still no bibs, they won't answer their phone or emails. I just want my refund.

I ordered shirts from them since i live in NJ. The shirts came 2 days later. I then ordered more shirts and for 3 weeks heard nothing. They finally sent one with a letter saying the other one would follow. I tried calling the store for a week straight at least 15 times a day and no one answered. Im now heading to boston to visit family so figured i would stop by. I call twice no answer. I call from my fiances phone right after and a woman answered. I explained the situation and told her that i had even written an email. She got extremely loud with me kept talking over me and wouldnt let me say anything. I finally said are you gonna stop talking over me? She yes and continued to do so then said i also got your email and dont care about your complaints and hung up. I had to have my brother call back and got some guy who said he doesnt know who that woman is and just said come in and ill help you. Im going in to get the shirt i paid for and never doing business with them again. I spend over 10k a year on clothes at stores like this and was considering spending it there. Well not anymore. Im taking to FB, twitter, youtube, BBB and their local news paper. It is now my mission to ruin their business.

I want my PARKA I ordered in November...Can't get anyone to answer phone or E-Mail! I have contacted States Attorny and decided since my husband drives semi, we are going to take a load out there and then go right to the store to "visit" these people, maybe we will get some service then ?

I also ordered goods from Australia on the 10/9/2011 credit card processed payment on the 23/9/2011! I have been trying to contact them, They will not reply to my emails... its a little hard to phone them because of time zone... looks like they are fraudsters!

good for you! i dont know how a place like this can remain in business

Welp, 13 days after I ordered from them, I got an email complaining that my cc had declined when they tried to charge it... for $20 more than the order, HAHAHAHAH.

They asked what do I want to do about payment. My reply was one word "cancel".

Junky

You can reach us by telephone during the above hours
at [protected] or [protected]

Refunds:
In-store purchases must be returned within (3) business days for refund; store credit will be issued for goods returned after (3) business days. Goods must be unworn, unwashed and in saleable condition.

Internet and phone orders must be returned for refund witin 21 days of when order was delivered. Store credit will be issued for goods returned after 21 days. Returned goods must be saleable condition. Please mark your package as "RETURN", and enclose a note stating the reason fot the return. Please include your contact information (name, address, phone number and email) or a copy of your receipt. If you have received a gift, please include the purchaser's contact information as well.

Worn, washed or otherwise unsaleable clothing or shoes will be returned to the purchaser.

Altered clothing is refundable only at discretion of mangement. Monogrammed clothing is final sale.

Customers are responsible for returned postage costs as well as shipping costs. Postage is only refundable at the discretion of management.

Purchases made by theater/movie/entertaiment companies are subject to special conditions; please contact Customer Service before placing your order.

Due to the high volume of shipments, most refunds are processed within 30 business days of return, according to their return shipping date. Please allow 30 business days for your refund to be processed; we appreciate your patience.

Exchanges:

To expedite processing, please write "EXCHANGE" on the outside of your package. Please enclose a detailed note requesting what you wish to exchange so we may process your goods as quickly as possible. Be sure to include contact information (your name, address, telephone number and email). If you have received a gift, please include the purchaser's contact information as well.

Please return goods to:

Big Men's/Stout Men's Shop
929 Worcester Road
Framingham, MA 01701

call the bbb about theses comany they will help you out good luck

I ordered boots for my husband two weeks ago and never got a tracking number via email. I have called and when I wasn't on hold or just got a busy signal I have talked to the same woman repeatedly. She was very very rude hung up on me and made many excuses as to why my husbands boots haven't been shipped out. If I don't receive my order soon I will be filing a claim. This company is very rude and don't know how they have stayed in business since 1946. Customer Service is horrible how can you treat people bad and expect to stay in business. Please look at reviews before ordering. Never order on a whim. This company hopefully will close.

Maybe the reason why it took you so long to receive the pants was because your awfully big in size! You don't expect the pants to come when you want it, on time, when it takes a long time to customly MAKE the pants for you so it would fit.

I just recently had an awful experience with them also. The sales person told me the suit was in-stock and it was going to be shipped out to me the same day. Made many attempt to call the company and was told the item was shipped. They kept telling me lies about the item and I did not receive the suit unit two weeks later. I needed the suit for an interview and it did not get to me on time.

The sales team and the manger were rude and I was hung up on by the manger because I complaint about the lies I was told. Great customer service! Beware of this store. That's all I have to say!

Oh PULEASE! Brenda is obviously a shill! These people are the worse I have EVER dealt with and I have bought large clothes for years from all over the country. Brenda sounds an awful lot like another poster of anotehr name in anotehr comment right here in this site regarding these very same people.

LAME ATTEMPT. Now, go correct my spelling in a feeble attempt to discredit the truth I and others are saying about your shady company!

I totally disagree with the people above me because I have ordered many times from BigMen.com and I receive my items on time everytime. I think the reason why sometimes people do not receive their items is because it is hard and it takes a lot of time to make and outfit clothes for the "big" and tall people. BigMen is not like macys--you don't get it right away. Since the people that ordered from there are not regular sized people, you cannot expect to wait a regular amount of time to get your goods. Helping you guys find clothes that would fit are hard, so you guys must understand that.

And please don't disrespect or "trash talk" the workers there; I find them as the nicest people I know. Just because you can't find clothes that could fit you in a regular store doesn't mean you should put your anger on them. In fact, I had done some research too, and they HAVE been in business for 60 something years.

Also, to the person above me, called "Sean", please check your spelling. You made a ton of errors and it is hard to understand you. Maybe the reason why you haven't received your goods is because they can't even understand what you want!

I totally agree. I purchased item form these guys and after amonths was not even posted. They asured me the pckage with items was sent weeks prior and they had a copy of the customs declatration as the items are being sent to me outside the USA and would fax the form to me. Weeks go bye and lies, lies and more lies. I was told they had lost power and the power outage has blown the fax mchine up and they were awaiting a new machine. Now they just hang up once i say what i want.

I am fortunate though, in Europe the Credit Card companies give benefit of any doubt to there customers when the merchant account is not helpful in resolving a dispute. So the amount has been charged back to my card, card cancelled and a new one issued. The tracking info they supplied when checked online indicated there is somehting currently in transit but who knows with these guys. Thay talk so many lies you never know. It the order arrives i will return it t them with fedex or the most expensive courier i can find and have it charged to the receiver being bigmen.com.

During my search int this business and more avenues of contacting them i was able to find that early in 2007 the business was involuntarily dissolved by court order. The owner also has an extensive criminal record and the business has changed address more then 7 times since it was first started in 2000. It has not been operating for 62 years as they like to tell everyone.

When you call you will sometimes get a tounger guy answer the phone, he is th son, Charles or CHuch is the Owner and his wife Joni will give you ome dumb story about ordering an supplier delays, Joanne or Ms Green is the so called customer service person, not sure where she its into it, but she is completely useless, rude and has no idea what is going on. probably the sons girlfriend or the owners bit on the ide when the wife has aheadache or the dog can't be bothered with her.

DO NOT BUY ANYTHING FROM THIS COMPANY... SCAM. Received gift certificate from sister for Bigmen.com. Went online to order a pair of shoes. Online site has NO option for gift certificates. Called and got no answer many many times. Finally got through and ordered a pair of shoes with gift certificate and needed to use my credit card for the shipping. Sever weeks went by with no email confirming order. Called again many many times, finally got customer service to answer. Says they are having trouble ordering from manufacturer. Called again, and once again, had trouble getting them to answer the phone... they said had a death in the business. Yea right. Sister got through to them to cancel the gift cert. and get a refund. They said they would cancel with a refund... she has yet to receive said refund. I called 35 times yesterday to get my shipping cost refunded... they will NOT answer the phone. I think this ;company' is operating out somebody garage with no inventory. I'm probably out of my shipping and hold little hope of my sister's $100 refund. I think they are thieves.

Beware,
John

Do not waste your money. They never send the clothing and then tell you they will refund the money. Well, its been a year and still no refund. And better yet, they've stopped responding to my concerns. Save your money these guys are a scam

Wished I would have read the comments before I ordered from them. At first when I called about my order they said that they ran out of his size and it is on back order. The next time they said they would ship them out within the week. Now they won't answer my calls and I can't contact them at all. Hate to say that my money is gone but looks like I bought into their scam. Can't anyone put a stop to them!

I placed an order on the 29 of january and have gotten no feedback since. When I try to call the numbers on the website I always get a busy signal. For those who have had good experiences please help.

I have the same experience, made an big order and got a mail same day that they soon will ship my order. 2 weeks went and itried to contact them on mail and phone. No answer. Now i got my creditcardbill but no clothes. WATCH OUT TEY ARE THIEVES

Same here, placed a big order, and then no feedback. they took my money but refused to reply to any of my email. none of their phone numbers work.
Stay away from them, they are thieves.

This is the worst company that I have ever dealt with. I orderd a robe for my husband and like many others on this site I received a robe but it was NOT the one that I ordered. The sleeves were short and the quality was poor. I tried to call and got someone on the phone who stated that he was just there cleaning and I needed to call back and talke to "Bob". I called numerus time, sent several e-mails and no response. I sent the robe back and never received a refund. After waiting 3 months, I attempted to reach the retailor again with no response. Next I called the credit card company and had the charges reversed. I have a signed reciept of someone at the store receiving the package so the credit card company returned my money. The retailor had a chance to appeal the decision but had not ground to stand on.
Find it hard to believe that anyone had a postive experience with this retailor. If there is anything to say that is postive it would be that the item that they sent did come in a timely manner; would have been nice to get my refund in a timely manner.

Best big and tall I have dealt with for selction and quality.I found the people more than helpful. I couldn't disagree more with the above complainer. You know I have been in customer service for about 20 years and you just can't please every body. This is my sixth order with bigmen.com and I have been most pleased with the service. I am always last minute and they always accommodate my fast shipping. This past order was a suit and a sportcoat which I needed to be delivered to me in three days as I was off to Europe on business and needed them altered. They arrived in two days and they hit the size on the nose for me. Their web page says they have been in business since 1946. No One lasts that long if they are not doing something right> We heavy folks are hard to fit . I don't envy them with all the sizes and shapes they have to deal with. I just wanted to write my opinion of what I believe to be a wonderful relationship with these folks. They have my business for as long as I stay fat.

my husband was in a boston hospital for 7 days and i could not get him fitted. the gentlemen from bigmen.com was kind enough to come after work to measure my husband for sweats, snekers etc for rehab. he did it on his own time. they are wonderful people. when i offered him some additional compensation he refused stating it was his pleasure to help us out under the circumstances. they are a wonderful and thoughtful company to deal with. my thanks to all of them. they could not be more accomodating!

I suspect the two positive comments above are shills as I have had the WORSE EXPERIENCE EVER with them and after looking deeper have found this to be typical of them as far back as 2004!

People like these are the reason the economy sucks. Better to wear potato sacks than to trust these folks with your money.