BillionGraves Holdings
Reviews and Complaints

After reading numerous reviews from customers, it's evident that Ross Hudgens and Graves, particularly their service BillionGraves, falls short of expectations. Many users have expressed frustration with issues such as unauthorized charges, poor communication, and difficulties in canceling subscriptions. One reviewer mentioned being charged even after canceling, highlighting a lack of transparency and customer service. Another user found the platform lacking in comparison to other genealogy sites, emphasizing the need for improvement. Overall, the feedback indicates a pattern of dissatisfaction and caution for potential customers considering Ross Hudgens and Graves services.

I cannot get help with the duplications of my efforts. I. e. I see the same gravestone and record mover and over. I have asked for help and got nothing. (Its nearly impossible to get anything but a library of answerers they have produced in the past) Why do I care? I do not want to waste time in doing things multiple times. I have done more than 30,000 records but am frustrated that I am wasting a good bit of my time. I volunteer so maybe someone thinks I have all the time in the world. WRONG
I also enjoy the benefit of seeing how I rnk in their other volunteers. I have been as high as number two but feel this duplicate effort is impeding my position.
I will find other worthwhile endeavors if this is not dealt with.

This is a sample record of what I am talking about.
https://billiongraves.com/transcribe/

I have used Billion Graves in both the US and Australia. I've been able to submit over 10,000 gravestone pictures and transcribed several thousands more. I've used the app and the online version. I've had a seamless experience and have loved helping others connect with their ancestors. Thank you Billion Graves for providing this venue!

Billion Graves is an amazing database of user-input grave information. Sometimes, grave information is not available but it is because no user has photographed that grave. Since images record GPS locations, it is easy to see surrounding Graves, which is helpful. Also, with the app, contributing images is super easy! Good job, Billion Graves!

Really enjoy volunteering for billiongraves. It is so easy to contribute to their site with their app. You really have two ways to contribute. You can upload photos using their app or you can transcribe memorials by logging on to their website. No drama, no fighting over who owns the headstone photos. You are really made to feel like you are part of their team. In just 2 years they have over 7 million memorials. They are growing rapidly. They have joined with familysearch and myheritage.

My family and I have had such wonderful experiences in using the BillionGraves app to photograph headstones. In a recent trip to Massachusetts I ran into a couple wandering around the cemetery I was continuing to photograph. They appeared lost. After a brief conversation explaining what I was doing, I was able to show the couple where the grave they were looking for was located just by using the app. The app lead us to the exact location. The couple were so happy as they had been searching for quite awhile.

I use this site regularly when researching various family members. There are a number of ways that BillionGraves can point out other research opportunities - my favorites are:
--Names of people burried near by.
--Names of people with similar names (surnames both maiden and married) burried in the same cemetary.
--Known family members (this can be updated by users to help those researching in the future)

In addition - it is easy to help others by transcribing pictures taken by others. The tools make this easy - so you can do a few, or a few hundred depending on your time and desire.

I was surprised to see so many negative comments. My experience was phenomenal. I needed a photo of my Dad's headstone who is buried almost 1,500 miles from my home. I put in a request, and within two days a volunteer had taken the picture. Wow! I don't know if that's normal or not. I found an uncle in Oregon who had a son I did not even know about. Knowing that most people are buried in family plots, I have found the GPS that identifies where the family plots are exceptionally helpful. Their data base continues to grow by thousands of records each day. I love it. With the monthly cost being less than an average cup of coffee makes it sure seem like a great value to me.

I am a genealogist who has been doing research for over 25 years. I have used this site and others for my research. I prefer this site over others out there, because you know for certain that a headstone is where records state that it should be. This is due to the GPS technology that drives this site. You don't get that kind of guarantee on other sites, who I have found are often mistaken.

I have traveled around the United States using their app to document family graves. Our family just recently traveled from Utah to Georgia, Alabama, and Tennessee using multiple devices to capture images and it all went off without any problems and worked beautifully. I would recommend this site to anyone and everyone to capture family headstone data.

I have got in touch with this sick website company repeatedly requesting the photos of my mothers headstone to be removed, however this has been done. These past few months i sent them around 15 emails asking for the photo to be removed but in vain and that's totally unacceptable. It has caused extreme distress and pain to my family and myself, there are many complaints in the UK including reports to the media, see below

https://www.dailyrecord.co.uk/news/local-news/families-hit-out-sick-website-2535756

You claim I signed some thing that cost 19.9 and you claim I did this on april 2nd at 9am est. As I am retired and do not get up untill 9 or 10 am I do not see how this could have happened!
As I have no record of this transaction would you please send me a copy of what I signed

Thank you
Dan Nichols
[protected]@yahoo.com

On 31 Jan 2020 I CANCELLED my BillionGraves Plus account. See the attached confirmation.

On 6 Feb 2020 I received email notice that my account was being billed for my BillionGraves Plus account renewal. See attached.

This is clearly in error and I demand that I be refunded this billed amount.

Regards,

Richard Pattison

richard.pattison.[protected]@gmail.com

This website publicly and freely provides images of my family's gravestones, no permission was asked and there appears to be no way to request the images be removed. Our family gravestones are deeply personal, and understood to be accessible to people who visit the grave, known to family and friends. This website is breeching the Australian privacy act by making personal details and images freely available on the web without consent. Further this website illegally collects money from members without authorisation. The images of our family gravestones are NOT to be used for the means of unethical profiteering!

Billion Graves has charged my credit card for a subscription that I do not have and do not want. This is the second time I have been charged. There is no way to contact them to resolve this issue. Using the "Help Desk" gets you an email telling you to use the Help Desk. Once again I am having to work with my bank to get the charge removed from my card.

This is unbelievable and I cannot believe illegal.

I want the charge removed and I want future charges to stop!

I found the website www.billiongraves.com and hoped to find the grave of my grandfather. I searched for several hours and found nothing, because the website turned out to be scam. Their searching system was horrible, and it didn’t provide correct names, searches. I wasn’t satisfied and wouldn’t recommend this website, because it turned my hopes to find the grave of my farther. Please, post your comments and reviews about this website.