Billshark’s earns a 4.2-star rating from 5 reviews, showing that the majority of customers are very satisfied with bill negotiation services.
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Outstanding balance
I decided to use Billshark to lower my AT&T wireless bill. This was finalized on November 17, 2022. But then I got a message saying that I have an outstanding balance for $100 with Billshark. I’m very confused. Why am I being billed? I used Billshark to lower my bill, but now I have an extra $100 outstanding balance that I have to pay. I don’t have money. I’m very limited financially, and cannot afford this bill at all. I used Billshark to lower my bill, not add to it. I can’t afford this. I can hardly afford my rent and phone bill, let alone anything else. I can’t pay this bill within the necessary time frame.
Desired outcome: Waived payment, reduction of balance, or extended period for a month out in which to pay the bill.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at [protected] if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success
Customer Service Manager
Courtney
"lowering" my internet bill
Signed up for Billshark through Acorns around 11/18/18. Uploaded my already low internet bill as it was the only one I had that qualified. I have never once made a late payment on the account since I opened it in October 2017. Billshark shows my "old" monthly rate and my "new" monthly rate as being exactly the same as they've always been. Yet they are claiming to have gotten me a "credit" for $194 in late fees and trying to charge me $77 for doing so! I had NO "overdue balance"! So much for no risk involved! I can't even figure out how to call the company to have them fix this or cancel my account!
Replied
bill lowering service
Billshark changed my service contract with Verizon Fios to lower my bills. It resulted in a lowering of my service tiers. Then they wanted a chance to fix the problem and I told them NO! They went into my account anyway and changed things without my permission. They are now billing me for over $500 for supposed savings.
I have shown them my bills, filled a complaint with the BBB in their HQ hometown and now they have the "Collection Army, " coming after me in 30 days. They have not responded to my complaint, nor communicated with me by any means except email.
Very bad actors,
Gregg Smith
The complaint has been investigated and resolved to the customer's satisfaction.
We also guarantee our service, 100%! If our customers find any mistakes, or savings we achieved do not reflect with the provider, we go back in and fish them out!
For this customer in particular, we were actually able to authenticate and re-confirm the savings we achieved on this customer's account. Occasionally we have customers who refuse to acknowledge a job well done and simply do not wish to pay us for our services.
Is Billshark Legit?
Billshark earns a trustworthiness rating of 71%
Reliable, but always remember to protect your data.
By resolving 80% of 5 negative reviews, Billshark is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
The age of Billshark's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Billshark.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Billshark.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The billshark.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Billshark. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
savings negotiator
Very good communications first off but this is more of an issue with myself not reading the fine print. BillShark did get me savings on three bills I provided them and the overall saving I will receive will be close to $1000 over two years.
Bill shark takes 50 percent of the first year savings and a little less if there is a 2nd year contract. So I owe Bill shark almost $500 right now and they offer a service to spread the payments over 6 months with an additional charge.
All-in-all what this service did anyone can do on their own and save even more money.
The complaint has been investigated and resolved to the customer's satisfaction.
customer service
I recently tried out a mobile-app by Billshark, who promises to save money on your monthly bills through negotiation.
I used the service in December, but it took an awful long time to get a hold of a team member at Billshark.
While I was happy with the actual service they provide, I would expect their customer service to improve as it seems this business just recently launched.
This review was setup by a BILLSHARK employee only for the purpose of testing and monitoring feedback, as we are 100% dedicated to hearing about our customers experiences with our services". If you would like to read more about our customer reviews, please check us out at: https://www.billshark.com/more-reviews/.
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Billshark emailssupport@billshark.com100%Confidence score: 100%Supporthelp@Billshark.com100%Confidence score: 100%Supporthelp@billshark.com97%Confidence score: 97%supporthr@billshark.com96%Confidence score: 96%hr
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Billshark contacts
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Sarah-
Thank you for sharing your experience. We're sorry that it did not match your expectations. Our Customer Support Team is aware of your concerns and will be reaching out shortly. Our fee is 40% of the total savings achieved, which we do advertise openly on our website and through all of our partner's apps. Please give us a call at [protected] if you have any questions in the meantime- our team is always happy to help!
Thank you,
Billshark Customer Success