Blair.com
Reviews and Complaints

I closed my account in March 2008 when they turned me down for cli. It took me three months to get them to put it on my credit report. I had to call and dispute it.
Now I have gotten two letters from them about the reason for not getting the cli. The first letter was dated 10/16/2008 The latest letter is dated 11/14/08. They keep referring to my credit as bad. How could I ask for cli when my account has been closed since March? I do believe Blair needs a different bank.
They keep referring to my REQUEST and my poor performance with them. It's been since March. HELLO!

I have same issue as others, $14.95 charge, called 3 times and they removed it. That was my only balance and when I didn't pay it the Comminity Bank rep. called me and said I was 2 months late with my payment. I argued with her on the phone and she demanded my bank acct. info. to get a payment that minute, I refused. I paid it the next day to avoid any issue until it was resolved, but they turned it over to the credit bureau. I wrote a letter as well as called & still no resolution after 2 weeks. This is a scam and bad for Blair. I canceled my acct. (15 years) & still no response.

Well, I've learned my lesson! I don't check my credit card charges very well, but I have found charges of $14.95/month for about 9 months for their "Rewards Program." I have ordered a few things for my Mother and have never signed anything or gotten anything free from them. I tried to call their customer service number and they gave me the same # as the writer above but got a recording since they were closed. I will try next week. What a rip off! I can't believe they are still getting away with doing this to their customers. I surely won't be buying anything else from them.

I got ripped off too.

Thanks for the details about Encore Marketing.
I shall try to get them to refund my charges.

Plus I am mailing consumerist.com, a consumer watchdog website, about all that had happened.

I hope they will be able to help me get my money back.

The same thing happened to me. I don't know how, but I was enrolled in something called "Blair Rewards." Today I called Encore Marketing at [protected], the company that runs this scam and spoke to someone named Diane. She was very friendly and helpful and honored my request to be disenrolled from Blair Rewards and also said she would refund all charges. This will teach me to check my credit card more often! Diane told me that I have been enrolled in this thing since September of 2008! I don't see the refund yet, but I just called today so will give it some time to post. I could not get Blair on the phone (due to their message that they have an unusually hight volume of calls), but I did e-mail their customer service center about this as well las night and they responded to the e-mail today. Here is what they said:

Dear Ms. Monroe

Thank you for contacting us.

By signing and returning the acceptance card for the free item offered, you enrolled in a continuous marketing program. This authorized us to send periodic shipments of merchandise to you and bill your Blair Credit Card account. If you did not return the customer service card that accompanied the free item asking us to cancel you from the program, the merchandise continues to be sent every one to two months.

If you would like to removed from the program, please let us know.

We apologize for any misunderstanding.

Sincerely,
Elizabeth C.

Blair Customer Service
[protected]

The strange thing is that I never received any free item with or without a customer service card, so had no chance to tell them I wanted to disenroll. I do not recall signing an acceptance card either, but I do remember taking a survey on the Blair site that offered some amount off toward my next purchase and turned out to be horrendously long, and I think Blair Rewards might be tied in with that somehow. My lesson from this is to never, never, do online surveys!

Backordered items are a pain. I have ordered from Blair for years. Most of the time my stuff comes on time and they are really good with returns and exchanges. Backorders are often the fault of the factory that makes the crap they sell. I don't know what goes on over there at "ye olde sweat shop" but they must make a deal to send so many dozens of a certain item, yet never promise when the items will be made. I have a bedspread on backorder right now, it has been two months and the date still keeps getting moved so many days ahead. I used to work in the garment industry, so I'm a bit more patient. I figure that maybe the machine that makes the fabric broke down, probably 100 years old, and has to have parts custom made. So they get the parts and install them but because they mess around with the old wiring while putting the parts in, the thing catches fire when they turn it on...so they get someone to come and fix the wiring but he says he has to rewire the whole thing, and on it goes. I once ordered two pair of pants from Blair that were backordered, after waiting months they finally said they were sorry but they couldn't fill my order. I can only imagine what happened at the factory, fire, flood, earthquake, but Blair refunded my money.

Blair customer service is the worst I have encountered with a catalog company. I will never order from them again, or recommend them to friends.

I ordered from Blair one skirt which I regret horribly. It was the wrong size so I sent it back with the return label they provided. Once they received the skirt back they debited my account again for the skirt, and also 9.99 to send it back with the label they provided. Since the pending debits always get credited first I had a debit of 29.99 charged to my account and it was several days till I received the credit. They then told me since I had problems with the skirt being the incorrect size they would credit me the 9.99 which they did but 2 weeks later they debited my account for 20.00 again. I called the bank and the bank advised me to cancel my debit card out as they now had my debit card number. I attempted to contact them it took 15 minutes to get a customer service person to talk to, but when i did she was way out of it. I asked to talk to a supervisor, according to her the supervisor told her to take my number and he would call me back which never happened. She would not give me her name or the supervisors name she told me to send/mail them my bank statement and they would look into it. I asked for a fax number she gave me the fax number but failed to give me the correct area code. DO NOT BUY FROM THIS PLACE..MY 29.99 skirt has now cost me 49.99..

I had the same problem. When I called to complain and cancel, they complied, but I had no idea I had joined this. I will never shop there again!

In the past I have had good luck with Blair. However; my most recent order is encountering problems. Fortunately, the problem is my credit card company will not authorize the charge based on the information Blair has. I have tried contacting them for four days by both phone and e-mail with the same results as the above complaints.

When calling you always hear “We are currently experiencing unusually high call volume and are unable to handle your call at this time. Please try your call again later.” No option is given for leaving a message as most businesses do. They do not respond to e-mail as their site claims they try to respond within 24 hours. Four days later, I have no response.

I fear the company is on its way to bankruptcy so advise anyone not to do business with them.

I am currently in the same situation over products of value >$100, they have not arrived after over 2 weeks so i tried calling but 'all lines are in use' so i sent an email and am awaiting reply. DONT BUY FROM BLAIR IT IS A FRAUD.

I ordered two items from Blair that I didn't like the quality of or fit so I contacted the company regarding a $9.99 return shipping fee and questioned Why I should have to pay $10 for something I Didn't keep ! They still deducted the fee from my refund, so I'm finished with Blair and it's other holdings!

my problem is I paid my bill in full but am billed for 12.98. I can not speak to anyone to get this resolved. I want to cancel my credit card and I can't even talk to someone about canceling the credit card. I have enjoyed my clothing from Blair but I am very upset about the fact that Blair is unreachable.

Blair customer service is the worst I have encountered with a catalog company. I will never order from them again, or recommend them to friends.

Blair customer service is the worst I have encountered with a catalog company. I will never order from them again, or recommend them to friends.

I ordered a shirt for my husband and it arrived fine and was of nice quality. Some people will just ### about anything. It is a cheap item, what do you expect.

I TOO ORDERED MDSE INDEC.'08. I RECEIVED THE MDSE. BUT HAD TO RETURN 2 SHIRTS FOR A DIFFERENT SIZE. I RETURNED IT DEC., 12, 08. I HAVE NOT RECEIVED MY REPLACEMENT ORDER, ALTHOUGH THEY TELL ME IT WAS RECEIVED BY THEM. I WANT MY MDSE OR REFUND IMMEDIATELY!.

In November I sent an order to blair.I included a check for the full amount $117.74. I recieved the order it was all incorrect. Ireturned the mdse. They sent me a check for $17.00 which was the differance between what I ordered, and the mdse they shipped. When I called about the order they shipped the order over, STILL INCORRECT but this time they charged it on my credit card, Now the credit card is billing my. I have arready paid with the check they have never refunded. To make a long story short I have been charged almost $200.00 dollars for mdse priced $less then $100.00 I have paid shipping twice, Made five phone calls and still as of Jan.24th we are still no further along then we were on the first call. you cannot depend on anything they tell you

I to am getting fed-ex email from the same outfit. Whats more surprising is that after all these complaints, there is NOTHING being done what-so-ever. blair@e.blair.com Again there is nothing being done and this is a waste of time. Guess this site was created to vent

I guess companies no longer care what kind of garbage they send to your e-mail. After reporting blair@e.com to Microsoft, to Hotmail, Outlook mail, unsubscribed many times and followed direction on how to rid ourselves of this obscene e-mail coming to both our junk mail and to our regular e-mail under the name of other companies, but really from this company blair@e.com still keeps coming. Yes we did block this but it always comes from another company listed first, then blair@e.com. My next step is to report this to the Attorney General Office and perhaps the FTC to see who else I can report this to. This all started when we "looked into the catalog section" of Blair company to see what they had in their catalog. we never attempted to order anything, nor did we order. Our e-mail is only used for e-mail back and forth to family, and we hardly ever go into tons of searching all over websites. This is a shame it is a struggle to rid yourself of filth coming into our e-mail. We have never heard or seen such filthy language and suggestions of what people want to do to you and photos to top it off. What has this world come to?

I see I am not the only one having problems with Blair. We are receiving obscene e-mail, graphic, suggestive, gross e-mail from blair@e.blair.com. We have contacted Microsoft, Outlook and Hotmail to stop this. We are still getting this, we also have written to the security systems we have, which we have 2. We never ordered from this company, but did look on line at products they had. Some of the products were affiliated with "hsn.com". Who would think there would be a problem from "hsn"? How do I stop this mail from coming into our e-mail? We are afraid to open any of the mail up and "unsubscribe" for fear of what we would see and invite more of the same. September 2, 2018.

Unapproved charges on credit cards!

I think that Blair's return dept SUCKS you wait forever to get a return done and then it also takes forever. To TALK to someone! This will be my LAST order. I'm sick of the bullsh t. Thank you Christine Moore. Rochester NY! 14626
I'm still waiting for my exchange to come! It should take no longer than a week!

On 9-30-08, I ordered on line the Heather Knit Twinset, order # [protected] for 19.99. On 10-10-08 I returned it. I asked for the money to be kept with Blair for future purchases. Instead it was returnd and the credit appeared on my American Express account. I followed your instructions regarding return mail and had no problem. I used the code YVK for free shipping. On 9-30-08, a charge of 7.99 appeared on my American Express statement. Will you please credit my account. Thank you, Jame C. Moore

My account is #[protected]. On 9/30/08, I ordered on line knit twinset for 19.99, order #[protected]. I returned it on 10/10/08. I wanted that amount left with Blair for future purchases. However, they credited instead to my American Express account. I use the YVK for free delivery. In returning the item, I followd your instructions and had no problem. On 10/30/08, a charge of $7.99 appeard on my American Express account for shipping. Is this the usual procedure, in view of fact that shipping is feee?

I got scammed as well by Blair.com. Such unethical company should not get any business from anybody.

It took me almost a year to get the correct Champgne pierced earrings.
Than I was a fool to order the Saphiare set. It never came but I was billed. Then you have spend time to get thru the menu phone line and then you have to wait at least 10 minutes more to talk to someone that is never sure how to handle the problem. Then to top it off I received the necklace that I didn't order and it took me 2 more calls just to get a return label. And now I am billed to the necklace which I called the number on the bill and advised I was returning the item and I requested my credit now for the bill and the late charge. Since Customer Service claimed they could not notify the credit department of the pending return. I worked for Customer Service for a furniture manufacturing company and if I would have treated customers like this I would have been fired. I think you customer service department needs to have better training and You should not have to wait on hold for more than 3-4 minutes without being offered a call back in a timely manner.
I want to be removed from all your mailing materials.
customer # 717 346 130B.

I will never order from Blair.com again !

And I will tell my friends not too. I want an address to send my

item back to them, and cannot find there address.

I will NEVER EVER ORDER from them again.

I ordered 2 sweaters on the 8th of Dec and I have not received either of them.

the order number is [protected], I should have receiver this order by now.

please look into this problem for me thanks

Order no. [protected]

Customer no [protected]

I have waited several days for top thinking it would be coming but ow have some concern.

my name is Nora Gaiser cust# [protected] i order this some time ago and still have not yet recieved this one item. I am getting sick of this I want a REFUND OF THIS I DO NOT WANT IT THIS CK 101 PROCESSED AND CLEAR THIS WAS BACKORDER JUST MAIL ME A CHECK TO:

NORA GAISER

3604 W EARLHAM STREET

PHILADELPHIA, PA 19129

my customer # is DN 403320

course code 1CWXLT ?02

promo code B1523

on your email my customer # is [protected]

Please do not send me adds on short sleeve shirts. I am 91 always cold and wear nothing but long sleeve banded bottom shirts.

On 3/8/2019 I receive an email on order #[protected] that you are in the process filling my order soon for size 11 black new balance shoes. I ordered a size 11 1/2 size new balance. You need to change the size to 11 1/2 . other wise i will have to return them.Item #uv2 607010 .
thanks john;

I cannot wear a size 11 shoe, it must be a size11 1/2 shoe

How does Blair justify charging an extra $8.99 U.S. delivery fee on top of the standard shipping fees?
This seems illegal!
So very doubtful I will be ordering any longer.

I ordered a jacket from Blair.com. Apparently somewhere in their website is an agreement to sign up for Easy Saver for $1.95 a month charged to my credit card. I am still trying to get this charge removed after two phone calls. The woman I spoke with was very rude. What a scam.