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First they were offering 50% off flower purchases for "registering, " but they didn't tell me that by registering my name, email address and phone number (the essential information you need when stealing someone's identity), that I would be automatically enrolled in their "program." So I fought the company on the charges, ended up paying full price for my mother's flowers, cancelled my membership, received my refund, and now this company, "Identity Worldwide, " sends me an email more than a month later to congratulate me on my membership. Coincidentally, there is a $19.95 charge on my checking account under the notation "Identity Worldwide." I have never heard of this company before, nor did I agree to any membership, so naturally, I sent an email in questioning both issues. The response I received was from a Blooms Today employee, explaining that I would have to log in in order to "cancel my membership." No mention of a refund, no explanation of the organization, how they got my information, or how I came to be a "member." This company is on an all-out scamming spree, stealing people's personal information, as well as banking information to create false memberships in order to generate fraudulent fees. Do not trust anything their website tells you, and do not fall victim to the special deals or offers they may use to seduce you. I consider myself to be an intelligent, educated person, and I should have known when 1/2 off sounded too good to be true, that is was just that. My next step is to call my attorney, file a complaint and change my banking information. I suggest anyone else who has lost time, money and peace of mind to this company do the same. Until we all start standing up to this blatant thievery, companies like this will continue to run rampant over the unregulated marketplace we know as the World Wide Web.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am going through the exact same thing right now with the same flower company and Identity Worldwide! I called Identity worldwide first and spoke to "Elizabeth" who would not listen to me and was anything but helpful. She kept telling me she had a screenshot of my flower order and that I had clearly signed up with Identity Worldwide. All I wanted to do was order flowers and nothing else. I didn't think it would be so hard or be such a nightmare. It didn't cross my mind that I would need to watch out and be careful not to accidentally sign up for something when all I was trying to do was simply order flowers. When I asked to speak to a manager or superviser, Elizabeth's response was that he would just tell me the same thing and that the refund process would not change. I actually wanted to speak to a manager about HER because she was anything but helpful and lacked even the simplest customer service skills. She said that she would put a "ticket" in but I would not get a call for 2-3 business days. When I asked why so long she said "that's what it says." Also, she would not take down my phone number. She just said she had it already and when asked to verify she said "it's the same one you entered when you signed up." I didn't sign up! After battling her just to verify the phone number she had, it turned out to be some unknown number. (I should have written it down) When I told her it was not my number she asked "whose number is it then?" I have no idea whose phone number it is! I've never been so angry. Afterwards I called Blooms Today and who did I get? No other than Elizabeth. The exact same person! That tells me this is not a huge company, it should not take that long to get a call back. These people are total scammers.
Same problem here But when you tell them your bank has been notified and you are disputing the charges once it has gone through they automatically shut down and quit talking and they tell you they will cancel your membership now but won't reimburse you the fees so you will have to dispute it with your bank and put a red flag up on them so they are not able to get anymore money! Plus when they told me that they would gladly give me a refund and the 2.99 trial fee back but that they would also take the 34.99 that they paid for the " 50 % off" my initial blooms order back so this is a scare tactic. Thats when I told them I had talked to my bank so they would not touch a dime out of my account and they shut down so obviously they are not a great outstanding company!
Same just happened to me. The way the site is set up it's deceitful, so you end up signing up for a program that you didn't realize you were paying for. I just called them and advised I'm filing a complaint with the Better Business Bureau. I suggest you all do the same, since that's the only way it will get any real visibility regarding their deceitful business practices.
I purchased flowers from Blooms Today. Same thing happened to me. Charged 9.99 for one subscription then another 14.99 for Identity Worldwide. I called Identity Worldwide and cancelled my subscription within two days of purchasing flowers from Blooms Today. I spoke with a woman named Sabrina. She said she would cancel my subscription so I thought that would have been sufficient. Today, I noticed a charge on my credit card for 14.99 from Identity Worldwide. Blooms Today is nothing but a scam operation. I would not be opposed to joining a class action against this company. Don't ever purchase anything from Blooms Today. You will regret ever doing business with this scamming outfit. I finally called my credit card and instructed them that this subscription was cancelled and they are not cooperating with the cancellation. The other charge of 9.99 per month on Blooms Today's website they give you a 1-800 number to call. I called the number and a message asked me if I wanted to cancel my subscription press this number. I did and nothing happens. So you can't really cancel it. I let my credit card company know about that feature of Blooms Today as well. They will credit my charges and follow up on any further charges that this company tries to put through.
Same thing just happened to my son. Thought we had everything cancelled and then this $14.99 charge appears on his checking account. Any advice how to handle this will be appreciated.
I signed up for the free trial to get 50% off of my flowers and I called to cancel my free trial and they sent me an e-mail saying that they received my request to cancel and they will send me another e-mail confirming the cancellation. Well big surprise, they never sent me an e-mail saying it was cancelled and now they still charge me $14.99 month. I called today to complain and demand a refund and they said I can only get a refund if I can prove that they sent me an e-mail saying they received a call about canceling my account. Well this was a few months ago and I do not have that e-mail anymore so they are saying they will not refund me any money. And when I asked to talk to a manager she said the manager is not there but will call me back within 24 hours.
WE SHOULD ALL LOOK INTO SUING THEM. I HATE SCAMMER'S
Just realised the same thing happened to me. I have been unknowingly charged $9.99 a month for the last six months. It was a card a rarely use and sadly did not check my statements as I should have. I have ordered a new credit card and had the bank block and red flag BLOOMS TODAY & IDENTITY WORLDWIDE. No more discount flowers for me thanks. What a sleazy scam this company is!