Blue Stream
Reviews and Complaints

I contacted Bluestream regarding an issue with my TV picture freezing. They identified the problem as a weak internet connection. The service technician showed up the next day as schedule and actually did nothing. He asked was was the problem and then responded with he don't know why they sent him. He added another extender which is literally 5 feet from an existing on and told me the system would reboot in an hour and I should be o.k. Well needless to say I was not o.k. He was here for a total of about 7 or 8 minutes. He never made a phone call to determine if the system was still reading a weak signal nor did he stay to make sure the issue was resolved. I contacted the company again only for them to confirm what I already knew which was the problem was not fix. The same problem exists. They attempted to contact Chris Bruce with ID number 1916 who informed them he was off the clock and could no come back. Let me remind you it was 3:30 in the afternoon. Since my internet is working they could not escalate the issue even thou it was their repair technician who failed to do their job and I am required to wait until Friday for a problem that I made 3 calls on Tuesday and hope the finally fix the issue. I am working with them to hopefully get it scheduled a day earlier. Unfortunately it is the face to face technician that gives them a bad name.

when i had problems in the past their customer service and tech support was pretty good. it seems to have gone downhill a lot. everything is just "we can send a tech but that's gonna be a charge." because apparently paying $130 a month isn't enough to pay? much better in the past. this year they seem on a down slide. i guess once they sign up your HOA for 10 years or whatever they stop caring.

My installation bill was supposedly due on 1/16. It was past due on 2/16. I didn't even receive the bill until the beginning of March. Then they called me two-three days after I receive it and when I don't pay it immediately, they assess a $20 late fee. Of course the envelope it came in wasn't post marked. Also, they disabled the ethernet ports that are already on the router I rent from them so I would pay more for them to activate it. These are predatory practices and should be stopped immediately. This is the first time I have never been asked to pay extra money to use all the features on the router I rent from an ISP, and I assure you, this isn't my first ISP. Why is it that every utility service in America treats all their customers like crap? Because the government allows them to, plain and simple.

I pay for 400 mg service. When I run the tests at speed net, fast.com etc. I am only getting 30 to 85 mg of actual speed. They say if they come out and find no issues then you must pay a service fee. The issue is I'm paying for service I am not getting. The previous owner had 1 gig service. it worked he claimed. Their installer told me all the wires were bad. Charged to redo them and I cannot get the speed I pay for except at 5 AM . Do NOT get this service. they are terrible. Seriously. Channels do not work, sound does not work and they will charge you for the service call to your home. and it still will not work. and the speed they cannot deliver. Cannot game, downloads take forever and they will not help you. Am switching to ATT. They only offer 50 mg in my area, but that is all I am getting now, and I pay 180 a month for 400.

I live in Grand Palms, Pembroke Pines. I had experience with them when I lived in Weston and they were terrible then- so when GP decided to drop AT&T and go with Bluestream I did not. I stayed with AT&T even if it meant a $200 bill a month. Unfortunately, installation took place in my front yard anyway. They destroyed my yard and apparently damaged pipes underneath. After having high water bills for almost 2 years and not being able to find the cause- and more recent drilling into my exterior wall, for more of their install, i had to hire a leak detection/plumbing company to now find out its due to their negligence- they caused a concrete slab leak. Thousands of dollars and damage and I get nothing but the run around! DO NOT USE THIS COMPANY. Not only is their cable and internet service subpar their customer service is even worse!

If you are thinking about getting Bluestream for internet, DONT! I paid $105 plus tax for them to come and install the service. I have only had Bluestream for almost 4 weeks and the internet has worked for less than half of that time. I work for a huge hospital system and require stable internet to do my job. 2 technicians came out, laid a wire, checked equipment, said everything was fine and to "just be patient" with them as they are in the area working on improving the system. Sorry but I can't just be patient, I have to be able to do my job, especially during a pandemic. To make matters worse I asked for a refund and she tells me they don't do refunds, only credits? Honestly really disappointed in this company and have always heard horror stories about them. Sorry Bluestream I really wanted to like you but after this I'll never be a customer again.

Like several people, we have had some ups and downs with Bluestream Internet and TV service, in Naples Florida. Yet, I have to say the company has persisted in our community, they worked with installers and owners to get people's systems wired in correctly. They worked with owners to help train them. Bluestream even moved away from Google's Mobi TV boxes and software to TiVo! The TiVo boxes are great and easy to use. So, after a few months of startup troubles, Bluestream has worked through lots of difficulties and now, our fiber optic Internet and TV service is really great! Internet speed tests regularly exceed the 200 Mbps minimum and Bluestream will ramp speed up in a few months. Several of us here believe that Bluestream has improved to provide very good service with a robust fiber optic backbone. They are a quality company willing to invest and work to see customers are satisfied. ...after years of Comcast careless attitude and glitchy service, Bluestream is a breath of fresh air!

This company, by far, has the worst internet service. I have made so many calls and technicians have come to the house to check the speed and still, problems. It is literally every single day my Teams calls drop regularly. I supposedly have the "highest" speed available. Ran speed tests today myself and it's pitiful. Started keeping my own downtime logs and it disconnects at least 8 times every day. What are the options for other service providers in this area? None. I called Xfinity, AT&T and Verizon. They will not service here because my only option is Blue Stream. Completely frustrated. I work from home right now due to COVID and this is absolutely impacting my work. The hotspot on my phone works better than Blue Stream, but that only takes me so far. I am literally the only one in the internet too. My husband is retired so doesn't use it. I also disconnect the TVs from the internet during the day so they don't take up bandwidth and this doesn't even help. I'm at a total loss on what to do.

We were advised by the association in our community that they were switching to Blue Stream Cable. After having U-Verse for many years I was a little bit disappointed, but hoped the new company would live up to the hype. No such luck! I had a scheduled install date and time window. The installers showed up late and then left the job undone, after stating they would be back in one hour. They did not return and did not notify me as to when they would return. They left the house in a mess with dust and debris in each room they were in. I tried to contact the company the next day to find out if/when the techs would return to finish the job. They had no idea, stating they were unable to reach the supervisor in charge of the job. I called back again, and finally got through to their field manager who assured me I would have a technician out to finish the job that day. Still no one showed up and I did not receive a call from anyone at the company to reschedule. Very unprofessional company and employees.

Cable out since early Friday morning. Reported it to Blue Stream and was promised a tech to come out to fix it the very next day, Saturday, between 1-7pm which meant a complete schedule change for that day. Then on Saturday, received a phone call that they have no technician available for my area (mind you that our community with over 552 residences were promised stellar service when we signed their contract). The Saturday phone caller assured me that the next available service call would be mine and it would be on Monday 8am-12noon. On Sunday, I even received an automated voice message confirming the Monday morning appointment. Here it is Monday at 3:45 and still no service call. This after speaking to Blue Stream reps numerous times throughout the day. In fact, one of the last reps I spoke with at 2:08 assured me that the technician was only a half an hour away from my home. The service department cannot be trusted, their word means absolutely "NOTHING". Good luck if you should have any problems with this company.

This service installation was delayed by a month and a half. After finally getting an appointment, they say that the line up to my apartment is broken from the power room. HOA contacts them and they finally send someone out to recheck. Once inside the technicians, 3 of them, gave me 3 different excuses as to why my modem could not be at the room I wanted it at. After settling and giving up I get it installed in the room easiest for them. The internet in that room is supposed to at least reach 200 mb/s and it can barely reach 50 at any given day, and that's not even counting the packet loss and stupid high ping spikes. The rooms across the apartment, with 3 "plumes" sometimes don't even get 20b/s. The TV also likes to lag, cut out, or flat out stop working, making us have to reset the boxes multiple times a day. The picture quality is low as well. Very glad the HOA is looking into a lawyer out of the contract since this is happening across the entire building. Switched back to Comcast and have had ZERO issues before, and after. Whoever pitched this to the HOA board should be ashamed of having taken seniors for a ride. Do not recommend (p.s. fairly young user with tech support experience and a senior mother being taken advantage of by this company)

This is the worse cable/internet(mostly terrible internet) that I have ever used in my life. We are a military family and have lived all over the country and this is by leaps and bounds the most TERRIBLE internet service provider we have ever used. This isn't a review about a bad bill(never had those issues), or bad customer service, this is a legitimate review on how bad the internet service is PERIOD! We've been through at least 6 different modem/routers, i'm on a first name basis with the 'technicians' they send out every time. We pay for 400 mbps and I know that reaching that amount speed is almost impossible with any service but we barely push 95mbps over wifi and somewhere in the low 200's when hardwired into the modem and those are 'good' day numbers. When they come out and replace the modem it will work decently enough for a couple weeks and then the fluctuation of speeds begin. They go up and down all day, we lose connection all the time, and then it eventually just one day stops working. This happens monthly, they are able to 'fix' it over the phone and the cycle starts again and then eventually replace the router. We are stuck with this company, it is the only provider we can use where we live. No idea how this company is surviving but Blue Stream needs to disappear from existence. So bad! No other words to describe it!

I cannot recommend Blue Stream to anyone. Technically they're OK but their Customer Service leaves much to be desired. In my 30 or 40 years of cable service by various providers, Blue Stream is by far the worst experience I've had. Signing up was easy and pleasant. After that, not so pleasant. It's a very expensive service with extremely poor customer service. Firstly, when it was installed, they installed the wrong boxes. The tech came another day and installed the correct boxes. Now things work. The internet has been great! It's been fast and reliable. The TV has been ok. For $150 a month, it's a poor channel selection in my opinion. I wasn't aware when I signed up that it did not include HD channels. I wish the rep would have advised me of that. When I called, they said I'd have to pay another $60 a month for that. Too expensive. Not at all competitive with other providers. Lastly, the package including TIVO service and a google pod. Problem is, they provide no instruction about how to use these. I've their customer service 3 times and no one could provide with a manual or a link to instruction on how to use these things. This could be a good service if their Customer Service folks were more helpful, and the system itself was more user friendly, like Xfinity. I will probably bite the bullet, cancel the service, eat the early termination charges (which are very significant) and use another provider.

Worst ISP company by a landslide, constant latency spikes and packet loss on their side of the network and they refuse to fix it. Congestion because of covid-19 is the most probable cause to latency spikes and they refuse to give me information about a possible node split and they refuse to fix it. Stay as far away as possible from this cable company as possible, unless you want an absolutely horrendous experience with everything that they do, customer service is rude and unprofessional, often times tech support hangs up on you, the people who work in the office and also rude and impolite, the technicians are UNBELIVABLY braindead and clueless when it comes to figuring out where the issue could lie, they often times leave with no resolution to issue if you even have one, because most likely you have no local network problem, it is almost always their issue, and they wont ever fix it. Trying to playing online games will always result in ridiculously high ping/ latency, until 2am when EVERYONE on the node is asleep so there is NO congestion, and then once people start to wake up around 8am the issue begin. All in all do not touch this ISP with a 10-foot pole, everyone who works at Blue Stream in unprofessional, and have zero clue as to what they are doing, and *** the CEO is especially braindead, he has no idea what he is doing with his company, and everyone on the management team, every single of them has room temperature IQ. Until they resolve their issue, this 1 star will stay.

I recently started losing channel 3 month ago. I would loose the Travel Channel, The Animal Planet, TBS, FX, Comedy Channel, CMT, Cartoon Network, Food Channel, SYFY Channel. I lost these channels for over 3 months. I finally got fed up and called them asking for a reimbursement for the channels I pay for but do not receive. The supervisor *** said he will only reimburse me from 7/3 when I called. He said I should called 3 month ago when at this started having to get reimbursed. Like I said I thought that they could know people aren't getting the channels they pay for. Also, my internet that is from Blue Stream now longer works. Now here I am... I only get a few HD channels, I get no 5ghz wifi, my internet keeps losing signal and crashes the internet. This is what I get for $160.00 a month. 5 HD channels and internet that only works when it wants to. No wonder why Blue Stream only has 2.4 starts for customer happiness. Coral Springs needs to get rid of the contract with Blue Stream. Blue Stream has the worse customer service. You can never talk to a manager. You have to wait for the manager to call you back in 3 to 5 business days. I just got off the phone with ATT. They offer service in our area and have way better packages with more channels. Blue Stream has hardly any channels and their internet works only when it wants to. I'm jumping ship. Thanks god we didn't need a contract with Blue Stream. Blue Stream needs to read these reviews so they can fix themselves and make a better company. A company that is routed in racism where black people at this blue stream company hate white people.

Can I give Blue Stream a zero star? 07/21/2022T no service, network down officially out around 9am Est 07/22/2022W ATT no service, cut cable, made them reconnect but did not work.07/23/2022W no service 07/24/2022F no service, cable replaced but network officially out until midnight Est 07/25/2022S cable buried 07/25/2022S Trouble Call Charge *** They are a horrible company. Service support and services rendered are the worst. They never respond timely. I lost service 07/21/2022 to 07/24/2022 and literally told me they will not send someone because they are busy and they cannot promise me the time because they can not guarantee it; what a joke. Then they have the audacity to charge me for trouble call when they showed up 4 days late. So, if I am being charged for a service call, then that gives me the right to get benefits for full services rendered. I have been on call and hold for hour, disconnected twice. So, what I want to ask here is that I have the right to ask for lost wages. Meaning if they want to charge me for the call and then I want a discount from the *** and I want to be paid the 4 days and 36 hours I lost. This is not to mention the services lost all the time and having to reset the connections. That being I will strongly advise you never get this company, if can get someone else do it. They used to be great when they were local Advanced Cable and then they were bought by Blue Stream and they just went down. Also, I would like to mention that *** To File a Complaint path is so complex, it is written by lawyers for lawyers. What a shame that it is not oriented toward the consumers. It is a shame that it is simply like this. Or at least allow direct contact. to explain to a person. I mean that would be more truthfully IF you are looking to collect consumers info and someone is willing to do that. It is sad reality that these companies are so abusive I started 09:10am Est and it is now 10:24am Est and still on hold. How many stars?

If ZERO stars were possible I would have given that! I was almost gleeful when our new neighborhood had another provider other than Xfinity. Be careful what you wish for! We have had NOTHING BUT PROBLEMS for 9 months now. Countless phone calls, countless service techs out to fix the problems, promises for "someone will contact you", ONT box is at least the third one since we moved in, new fiber optic line to the house, from issues like random picture pixilation, no voice, picture freezing, all with the TV having a hard wired coax connection. Then we have the internet issues, internet freezing, WIFI not connecting, if it does connect you may or may not have internet, even with an LAN connection to my laptop the internet will either freeze or just go away period. Yesterday I had no internet and decided to make another call, after being put on hold for about 20 minutes, the service rep came back on the phone and apologized for the long wait but he had reprogrammed my ONT and everything should be fine, (I can't tell you how many times I've heard that before) and so it was...for about an hour! Another call and after blasting the poor rep with a 9 month frustration level he kindly stayed on the line and scheduled a tech for the next morning. As it turns out it was a tech that had been out to the house before. He asked if anyone had been out to do a reinstall of the fiber optic cable as was supposed to happen. I couldn't answer that as I was never contacted for that as was supposed to happen (really do you think they did?) so I went on to describe the problems for this visit. Of course many of these appointments are merely repeat complaints. Well this time the expression on his faced changed as he listened to this set of problems, the funny thing is he has been out to a few houses on my street alone with the same symptoms. No fix other than unplug the box plug it in and wait for it to come back on. Oh...and still waiting for a call back from a supervisor.

TV Service does not work as it should: we don't have access to certain channels, the fast forward/rewind at times won't rewind/fast forward but will stall or jump backwards. At times, it will voice over, even though we never choose the option and then you can't make it go away. Engineering has been working on this for years (supposedly) and their customer service reps lie about returning calls.

We have had about 20 tech visits over the 4 years we have had service yet no resolution and certain maintenance has made it worse.

I have had Bluestream replace two of my TIVO Boxes. One of the boxes still does not work properly. I have to physically pull the power plug to get it to work virtually everytime I turn on my television. I have to wait for several minutes for it to reboot and then sometimes the soundbar will not work and I have to reboot it again just to get sound. I have had Rudy from Bluestream come to repair this issue, and he thought he did. He gave me his cell number and told me to call him if I have any more issues. I called him 30 minutes after he left my house and he did NOT answer nor return my call. I texted him 2x since and he would not respond to my texts. I called today (5/30/23) and spoke with Kyle. In order to get to him, I had to input 8 different prompts and then I told Kyle I wished to speak with a supervisor. At first, he said he had to do it by "chat" since he worked remotely, and then came back and told me he needed to place me on a 2 minute hold. After 5 minutes, Kyle comes back and tells me if I disconnect my closed captioning did that help. I said my problem is not with Closed Captioning and where is the supervisor I asked for 14 minutes earliers. He admitted he could not get a supervisor to which I asked him why he stated at the beginning of the call he would, to which he hung up on me. 17 minutes on a call with this jerk.

I need my television box repaired replaced and a supervisor or Corporate manager to address these issues. Bluestream could not disuade customers from getting service any more if they tried.

Thank you for your kind assistance with this matter.

Blue Stream (cable tv) company hooked us up to stream tv about 2 years ago. Today, Aug. 8th, 2021, blue stream told us our streaming box is bad; and they no longer stream. I want a streaming box, to stream as promised.

I set-up a service call with Blue Stream (Service Ticket # ***) to come today, Wednesday, March 30th between 8 am and 12 noon. They never showed up to fix my phone which has been down for a week now. I called them twice this morning to make sure the tech was on his was, once at 10 am and again at noon and they said he was assigned to the ticket and in-route. he never showed up. Once I got back in to work after missing whole morning, he called around 1:30 and said he was there. I told him he was too late and I missed a half day of work. He then just hung up phone on me. Totally unacceptable treatment and lack of service reliability.

The entire community of a neighborhood is bound by a 27-year deal with BlueStream for cable and Internet. The service quality is questionable. Channel audio often doesn't match the video, and when it does, there's a noticeable lag. Sound disappears from channels for extended periods despite complaints; the problems persist unresolved. The advertised 1gb internet speed is only achievable via a direct modem connection, impractical with a single active port. WiFi speeds are considerably lower. Frustrated by these issues, residents have initiated a petition to discontinue BlueStream's services through the Master HOA.

Appointment scheduled for install of services at the end of April. Technician arrived on 5-11-22 and stayed the line in the ground needed connection and someone would be there that afternoon to complete the job and he would return in the morning (5-12-22) to complete the job. No one arrived to the home for connection. Surveys on the completed job came via phone call and email yesterday where I stated the job wasnt complete. When I called this morning I was met with attitude and threats after I was told it would be 5 days before they could get someone out and they were going to help me escalate until I got attitude. I am missing days of work, cannot work from home and have no cable or security. I attempted to set this install up before I even moved into the home. Ive requested a manager call me and got attitude back. I need this job done and need it done now.

12 days after starting services, on 7/6 my service went out. I called to find out if there was an issue and was told the reason my service was not working was due to them not being able to add my modem & they escalated the call. The same day I received a call back stating there was an outage, at this point service was restored. On 7/7 & 7/8 I had multiple connection issues, I called & they refreshed the signal restoring services. On 7/9 at 4pm the connection went out again, this time they were not able to resolve the issues and would not send a tech until 7/13. On 7/11 I called and was advised a tech would be there on 7/12. The tech came and was reluctant to do any work, he stated he added a new line and someone would come and bury it. By 1:55pm on 7/12 the service was out again. I was told they would send the tech back, he never came back instead I was told to go pick up a modem from their office. I did, but this did not fix the issue. I still do not have service after a week.

Complaint involves cable service as well as internet service. On the cable service its deplorable when you are watching a show and the voice keep cutting out as well as it freezing up before it goes to a black screen that states scrambled or weak signal. This happens on all channels with the worst being CH 3 any time of the day but worse at night. On the internet they said they increased up & download speeds but a speed test proves that is not the case as well as the internet keeps going out periodically. Spoke to a supervisor at Blue Stream 2 weeks and he set up an appointment for an outside tech to come. *** a Blue Stream tech who was NOT an outside tech was here a week ago to check it out yet again did not find a problem and said he would escalate it to the next level and I would receive a call no later then Wednesday 6/9. Still waiting on that call and still having same issues as of this complaint. Had to call again today spoke to *** only to be told have supervisor call back

Our Blue Stream service has been non-functional for more than a week. So, we contacted the company on Saturday, April 30, but they could not resolve the issue over the phone. Consequently, a technician was scheduled to visit our house on Wednesday, May 4, at 5 PM, but he was unable to rectify the problem. He mentioned he would email his supervisor, who was supposed to contact us within 24 hours. However, we received no call, prompting us to reach out to the company again on Friday, May 6, yet the technician on the call was also unable to assist. We were assured that a Level 2 representative would get back to us shortly, but we have yet to hear from anyone. In a follow-up call on Saturday, May 7, we sought an update but received no definitive answer. The representative on the phone provided us with a contact for a weekend supervisor and reassigned the ticket for him to reach out to us on the same day, May 7, 2022. Despite these efforts, we have not received any further communication. Our monthly bill exceeds $300, yet we are not receiving the service we pay for, including adequate customer support. Despite repeated requests for a Level 2 technician, engineering team, or supervisor, no one from the company has reached out to us throughout this ordeal.

paid my monthly *** in full $157.20 (account # [protected])online via my debit card as I have done since I became a Blue Stream Fiber customer on Feb 9th for the period of Feb *** to March 9,2022. I cancelled my TV and *** on Feb 17,2022 as well as returned all Blue Stream Fiber equipment same day (receipt # ***) Feb 17th as I was moving out of town from Coral *** to *** the following day and was told they would pro-rate the service I used for *** for the 7 days and issue a refund check in 6 to 8 weeks to my new address in *** which I provided on March 17th when I returned their equipment. I still have not received my refund check or they still have not refunded what I'm owed back to my debit card. I have called several time asking when I can expect my refund and have been getting a run around, I call after 6 weeks was told by their customer service 2 more weeks. I called after 8 weeks was told refund checks will go out on March 23rd, called after March 23rd was told those checks will go out May 1st,2022 called again on May 10th spoke to customer service agent *** said my check could have gone out any time between 3/23 & 4/23 asked for check # she didn't have it had to check with accounting asked for their number she didn't have it asked to talk to a supervisor on duty was told Mr. would call me back asked if he would call be back same day *** said yes have not heard from *** or anyone at Blue Stream Fiber and still no refund check.