BMW / Bayerische Motoren Werke
Reviews and Complaints

The driver side window of my vehicle was broken and my portable GPS unit was stolen.

I brought the car to Field's BMW to have the window replaced. The following day I realized what the rattling was inside the door - they had not cleaned out the glass shards inside the door! Every time you shut the driver door on this $40k automobile, the glass shards rattle around.

Absolutely terrible technical work provided by Field's BMW. I was charged almost $600 for replacement of this window (twice as much as other quotes). It also Field's nearly 90 minutes to check in my car, get me in a loaner and get me on my way. Now who knows how long it will take me next week to get this resolved. If it can at all be avoided, I will not go back to Field's and would recommend that you do not either.

November 2008 - I would like to share with you the terrible experience I had with BMW Waterloo. In April of 2008 we purchased a brand new Mini Coopr S and we are in love with our car. We went to purchase new winter tires to make sure we and our car are safe through the winter. Our experience with BMW - Mini Waterloo was terrible.

We started by requesting a price quote for the tires as well as the specs of the tires for our car so we could price shop a bit. We were told only one kind of tire was recommended for the Mini and we received a quote for 16" tires (our car has 17"). The price was high so we decided we would shop around. The service person also did not include all the details we asked for. When we pointed out we have a Mini Cooper S with 17" he had to go back and get a new quote. Two WEEKS later he got back to us with a new quote, obviously even higher for the bigger tire, and still did not include all the information we had repeated asked for.

A few weeks later we received an email from a very ambitious sales person about winter tires. This email was about a different brand of tire (so all of a sudden we can use a different brand?) that was on 'sale'. No sales or anything were mentioned in our orginal conversations. So at this point we have received incomplete, inaccurate, and overpriced information.

Our experience got worse; who would have thought it could have! When we attempted to book the appointment to have the tires put on the booking agent was ignorant to our needs (warm transfer anyone?) and rude to us. By this point I had had it and asked to speak with the service manager. I was not allowed to speak with the service manager! I was not even told (s)he was busy and would contact me back - nothing! I told them we would not be going ahead with the winter tires, but they have still charged my credit card!

We will not be dealing with a car dealership that does not know its own product, customers, or how to deal with customers. We would recommend you avoid this dealership as well. It is too bad, the Mini is a great car.

So after 3 weeks of being without my car, I got a call this morning that my car was finally ready. Naturally I was very excited. First I went to return the rental. This took me an hour.

I made my way to BMW, to find that they are charging me another 534 for a part they "forgot" to bill my insurance, but they will fax them and my insurance will send me a check without a doubt. I also noticed two dents in my car that were supposed to be repaired, but were only partially fixed. They were still there, but not as bad. I would like you guys to know that I am not just another dumb female consumer. This is how the situation proceeded to go down:

Naturally, I called my adjuster with concern to both of these issues. First he told me, that he told the people in the auto body that he will not pay for anything unless they he comes and look at the car. Knowing this, they falsely told me he would pay the 534, but in reality I would find out that I am stuck paying it when my insurance refuses to reimburse me. I felt that they owed me a loner car. I returned the rental, and they told me car was done. It had dents in it, and they did not comply with what my adjuster had told them. The managers response was this:

"It's not my fault you spent an hour returning your rental, and I don't owe you a loner car because you were not going to take your car anyway because you don't want to pay the 534."

Ok, so this is what I have to say. Yes it is your fault I spent an hour returning my car today, because I wouldn't have returned it today and wasted my morning when I had other things to do. Yes you do owe me a loner car because you anticipated that I would be so excited to get my car back I would over look the dents you left in it. By not examining my car, or simply by accepting them. Yes you owe me a loner car because you knew that my insurance would not pay me the 534 without looking at my car first, and flat out lied to me.

The degree of professionalism in that place was a disgrace. Not only should he have provided me with a loner car, but he had the nerve to say he will never take Geico cars again right in front of me. He cried over the 534 stating that my adjuster has photos and should pay. Does it puzzle you that through all of this he seemed to completely look over the fact that he was going to charge me 6500 dollars for a car that still had dents in it? All he cared about was the 534 and he was not giving me a loner car because of it. Given the price I paid for my car new, I would expect better service as a BMW owner, and a as a potential buyer another new BMW somewhere down the line.

I am sorry, but I do not find it unreasonable that an insurance company wouldn't want to lay out money without seeing what they charged for first.We all know how honest auto bodies are. I think they were completely justified in their request.

Needless to say, I went back to get another rental car that I am supposed to pay tax on even though I was promised back my car in 15 work days. BMW of Greenwich is a shady establishment, with bad professionalism that does a half ### job on auto repairs. They lie to you about reimbursement promises, and want to send you home in a car that is still damaged. I will never go there again.

We took the car in because it the alarm system needed to be reset and the car would not start. They said that the electrical needed rewiring because rodents had eaten the wires? Strange i have no rodents in the garage plus they installed some computer part the bill was $1400.00. Took the car home and it overheated it had no coolant. We took it to a test only for a smog check and the computer is not communicating. i called several times for a copy of the bill and they did not send it. I left several messages for the consultant and the service manager and nobody called back. I took my car to my BMW trusted mechanic and said that the electrical wiring has a problem. I am afraid to bring the car back to these people. Do not bring your vehicle to Center BMW Van Nuys.

I write to acknowledge the receipt of your latest mail to this organization.I wish to inform you that your legal representative, attorney Godfrey N. Jack of Zenith chambers, will procure all the necessary court affidavits, that would enable him endorse by proxy, on your behalf, all documents of the Bavaria Motor Works (BMW) International Promo, that would enable the immediate release and telegraphic wire transfer of your won star prize of 1, 000, 000.00 million British Pounds sterling into your nominated bank account in your country, and the release of your 2008 model of BMW 5 series.

The only person who have won the BMW Automobile promo in United State Of Americe is Paul David Wellstone the former United States Senator from Minnesota in the year 2000.You are the second winner since the year 2000.Although Paul David Wellstone is late now as he died in a plane crash on 25 October 2002 at the age of 58. I am given you this link where you can read about him and how he won the bmw automobile promo in the year 2000. You are required to view Mr Paul David Wellstone's legacy on the link provided (http://en.wikipedia.org/wiki/Paul_Wellstone#Legacy)

I suggest you should employe the service of the BMW Company accredited attorney to endorse on your behalf and procure all the necessary court affidavits, that would enable the immediate release and telegraphic wire transfer of your won star prize of 1, 000, 000.00 million British Pounds sterling into your nominated bank account in your country, and the release of your 2008 model of BMW 5 series. The BMW accredited attorney will do all the necessary documents here in United Kingdom.All the paper work will be done here in the British Judiciary crown court London.

Be informed that your won prize is protected by insurance policy which makes it impossible to deduct any charges or remove any copy of the document before handed over to you.This is in accordance with section 13(1)(n) of the British National Promotion act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly.

The cost of contracting our accredited attorney, for the signing of the international payment voucher, is very minimal because this has been subsidised by the BMW International Promo Organisation. It is on the low side, compared to contracting an attorney from outside. The cost is 400.00 British Pounds Sterling.You are here by required to pay the fee of 400.00 British Pounds Sterling to the attorney bank account to do your paper work for you.

The payment of the lawyer's charges must be made upfront, because it is from this payment that he will swear all the necessary court affidavits that will empower him to act on your behalf, and stamp duties must be paid on the affidavits.Do be informed that the time frame to redeem your entitlement is not exactly unlimited, you are thus advised to act fast to enable the immediate completion of remittance procedures.

This is the e-mail that I received:

I will kindly advise you to act fast and get the attorney fee to enable him to spring up action.

Congratulations once more!

Best Regards.
Mr.Klaus Kibsgaard.
Claims Manager,
BMW Claims Department,
THE BMW AUTOMOBILE COMPANY, UK.

THE BMW INTERNATIONAL AWARENESS PROMOTION
COPYRIGHT ©2008. ALL RIGHTS RESERVED

Dear Sirs,

I have received emails from Barrister Alan Roberts informing me that I have won a BMW & GBP 750, 000/-.
I was asked to choose the delivery options and send payment of $901.65 to Ms. Vera Adams. Sir Thomas Hooper JP of Magnum Soedition Ltd, Magnum House, Leopold Road, Felixstowe Stuffolk - IP11 7 NR United Kingdom Tel:(+[protected] He now calls me regularly and informs me that he is sending the cash with a diplomat and that I have to pay him GBP 9, 000/- .
I have so far paid Sir Thomas Hooper $ 901.65 plus GBP 1, 500/-
Please can you help me get my money back and stop him from duping someone else.
Thanks

This is just another incident that convinced me to sell my BMW, change the F1 team i support and vow to tell every person I know about the pathetic service i have received from BMW in South Africa.
In short, I purchased my car from a dealer in July 2006, submitted all applications for the car to e transferred into my name including the Motor Plan. The car has since been for a service and to replace brake pads (two separate occasions). This morning the car was booked in (still covered under motor plan) for a few niggly issues to be fixed. The service person i dealt with at Auric Auto in Claremont named Colin, could just as well have stayed at home as I think he would have been more productive there. All of a sudden my Motor Plan is not in my name (how is this possible) and no effort was made to try and rectify the problem. I was told by Colin (because why should he be the one following up) to call Auto Atlantic in Cape Town to ask why they serviced my car, and changed the brake pads, as he could not see why they would do that. I managed to do his job, and call them, only to be referred back to Auric Auto to ask them the same questions. When I called Auric Auto, after being placed on hold for 7 minutes, I was then cut off. Called again, repeated the whole process, a lady answered saying "hello" (what happened to may I help you) after I asked to speak to Colin was told "just hold on" (what happened to "no problem, please hold the line) and then she proceeded by cutting me off again! 3rd call (now I have spent at least 37 minutes trying to get answers from BMW, I went through the same procedure, with the same answers with the same people, still not being able to speak to Colin (as i would assume now it was his tea time and I have spent my whole morning trying to get hold of him to he deserved a tea break) I demanded to speak to a manager...and would you believe it, was not available!

So, I duly lost my cool and collected my car, without BMW asking ANY questions or, if they can assist me to resolve the mess... How is that for service! Needless to say, I am still waiting for a reply from someone that is willing to help me.

Tik, Tok, Tik, Tok...

As a (formerly) devout bmw lover, i have always had an appreciation for these seemingly high-quality cars. Not anymore. In the summer of 2007, the drivers' side door handle to my X5 broke off. In December, I took it to the dealership to be repaired and, since then, have been in a battle with BMW over whose responsibility it is to incur the damages. The leased car was still under warranty and I was even told by an on-site mechanic that it would be covered under warranty. First, i was told that the reason they were not going to take responsibility for the defect was because the door handle was frozen and had broken off. first of all, this had happened in the summer. secondly, even if it was frozen, shouldn't any car manufacturer employ standards on their vehicles that they sell, not only in Toronto, but in colder climates like Montreal to handle issues such as freezing?

After that was refuted, the next reason was because the handle had been subject to vandalism, yet, neither the car door nor the handle had any visible scratches or indication whatsoever of vandalism.
i took the handle (which remained in my possession), to a third-party engineer, who wrote up a letter to explain his findings ([sic]"poor design and cheap and shoddy material selection, which, together caused fatigue stress that culminated in fracture failure", and [sic]"defiance of basic logic and engineering principles in the design of the door handle"), and sent it to BMW. BMW is refusing to co-operate and, after going as high up in the company as I could, I was shifted to customer service that claims that they are able, through careful consideration of a two-dimensional photograph by their warranty department, to determine the cause of the defect as being that the handle was forced.

Their responses are always by telephone and despite my emails, they have never written back to me. I have already paid for the service and was hoping that BMW would employ basic public relations techniques and enhance their customer service reputation by recognizing the issue and taking responsibility.

This issue is ongoing...

Im happy but, i like to say that what type of charges you have consolidate for the winning prize. Prize is the prize, it si delievered and its the company head ache to clear it, and its a big company bmw departement, you have asked about 1300 us$ approx. How if the company is willing a prize to a winning subordinate you may ask the departement about it... As i say that you all are good but how could i do it that for a prize i have to pay money fro a prize...

If this is fauqe then tell it if it is not fauqe then tell it..

Umair hasan sabri
Accounts manager
Lu continental biscuits (Ltd)
Ware house, sahiwal
Cell # +[protected]

I was contacted via e- mail. As a group from

BMW & SINO Car Company notified me of winning this car. This party had the nerve to contact me ask.

Require me to go to Western Union to conduct money fee's as though I am a home base business employee. It is an insult that I can’t view my computer and elect to my own affairs without parties like this making contact. I reported this matter to the authorities, and to this date nothing has Bern done to stop this person from aggravating me, and causing harm to my creditability. As no party after I reported this party believe that I am angry enough to press charges for this person arrest.

My name is Jesse Trumpore and I received this card in the mail saying that my balance is $250.00 when I didn't even activate the card. I found out that I had to pay the $250.00 so I did not activate it. I am trying to call the Customer Service Line and they keep disconnecting me, there is nothing that says to speak to a rep. I want this card taken off my credit and I want the card canceled. I would appreciate it if someone would email me and let me know what is going on. This is not fair and its ridiculous that I have to pay $250.00 before i get a $300.00 credit limit. I do not want the card.

Thank you,
Jesse Trumpore.

I want to know that i receive a mail from this company Mr. james brown contacted me that i have won 1 million US dollars so want to know is it right or fake My ticket no. X7PYWM2007 And refrence no. BMW: [protected] please tell me what should i do and one thing more i told him that that what ever money i have to pay in transaction i will pay only after getting prize money from that money only i can pay please confirm it

I bought an 07 plate 116i SE BMW Reg No: SB07 MFJ in April 07 and with only 3000 miles on the clock the oil warning light came on. On checking the on board computer system the oil was at minimum and upon reading me manual I discovered I had to take my vehicle to he dealership immediately. I was told at the Harry Fairbain dealership in Glasgow southside that all cars need topped up between services I find this alarming as I have just traded in a two and a half year old BMW 1 series which did not require the oil to be topped up and was always showing the maximum level. I would be grateful if this could be looked into and someone could please respond to me ASAP incase there is a fault with this vehicle.

My telephone number is [protected] - Mrs L Roarty.

I have a 2002 BMW 330i convertible. Yesterday (7/20/2007) I was driving on an expressway in Baltimore, Md when my car stalled. The highway was extremely busy and my husband and I are lucky we did not get killed. There were several lights (error lights) lit up, eml, check engine soon, brakes and one more like a triangle. I called the nearest BMW dealer and was told to bring the car or tow the car to them. After I shut off the ignition and restarted the car, I could drive about 25 mph to the dealer.

After putting the car on a computer they told me it was a problem involving the wiring harness and the throttle body and it would cost $ 1700.00 to repair. After having many cars in my life time, I questioned why I had never heard of this repair before and why was it so expensive. My car was out of warranty last year. I left the car, got a loaner from the BMW dealer and went home. I got on the internet and found so many people had the same problem with their BMW that I called BMW directly. They did not assume the responsibility, but said they would talk to the dealer and get back to us. In 8 minutes I got a call from the dealer saying that BMW would be paying the $ 1000.00 for the parts, but we would still have to pay for the labor ($ 700.00) and now we could not have a "loaner car". You may say, this is a good thing, but from the TBS (technical bulletin) that BMW had given their dealer in 2003, they should have paid for the entire problem, not just the parts. Why was this not a recall? Why wasn't I notified there was a potential problem? Do a certain amount of people have to die from something like this before there is a recall?

I am incensed at this whole deception. What else is wrong with my car that I do not know about? Does anyone have a suggestion relative to this problem?

Thank you for letting me vent my anger!

Today was the last day of my lease. I called Chase Financial several months prior to find out exactly what I needed to do with the car to prepare it for lease-end. I was informed that any BMW dealership could handle the lease return, so rather than choose the dealership I bought the car (~160 miles roundtrip), I chose the closest one, which was Escondido BMW, which was still 84 miles roundtrip.

My two small children were with me, and when I arrived on the lot, I pleasantly stated I was here to return the car--that the lease was up today, and that Chase Financial instructed me to bring the car into the dealership, fill out some paperwork, and that they (Chase Financial) would then pick the car up from BMW.

The sales managers I spoke with (Michael McCabe and Mike Lewis) immediately became defensive in tone and said that I couldn't bring the car to their dealership, and that I had to go to the one in Irvine, where I bought the car. Things escalated and it got to the point where I felt threatened, and I started to fear for my children's safety, because these two individuals were saying things like "you don't deserve to own a BMW", and literally THREW their business cards at me when I told them I was going to complain to BMW of North America for their lack of customer service. They then proceeded to lock me and my children on their lot, behind a gate. It was at that time my children began to cry. I was starting to panic, wondering what was going to happen to me and my children. Luckily, my brother was coming to pick us up, and he had arrived just in time. I am scared to think what might have happened. They finally unlocked the gate and let my children and me out, and then threatened to call the police for leaving the car (I was returning) on the lot, since it was private property.

I just do not know what to do about this whole situation. Please someone help me. My husband and I do not know where to turn.

My BMW X5 has now once again been at Leohaese Centurion for more than a month, with the original problem. This vehicle has spent almost 4 month at the dealership, and I have been totally inconvenienced and unable to perform my work and other duties effectively because of this.

I do not want this vehicle back due to all the problem I have had with it, and as per my original dealings with J. Due Plessis, I would like this vehicle exchanged for a similar one, as he agreed. As per the letter bellow this vehicle is not at all in the same condition I purchased it, including a accident due to bad repairs from your work shop, which could have caused my death.

I am also not at all happy about driving a BMW 118 loan vehicle, which does not allow me to participate in my sport and other activities due to no tow bar and the size of the vehicle, which does affect my work.