BMW / Bayerische Motoren Werke
Reviews and Complaints

I recive an email that I have won the great prize of 800, 000 pounds and bmw x6 suv model car at last rvening. I was shockex for that massage. I recive this email to my mother's phone. I am a boy that love bmw cars. After I knew that this is a fake I felt very dissapointed. I don't like to spoil the name of the bmw company. If this email is true, I want to know that am I the winner of the lottery draw. Please take leagle action to this. Please protect your company's name. Don't let to spoil it bmw lovers like us get very dosaapointed to this situation.

I recive an email that I have won the Bmw auto mobile lottry prize that containing 800, 000 pounds and win the BMW x6 suv car I want to know tht is it true or false please give me a solution to this problem I Will Give me my respect your answer please resolve this problem i reseve this email at 2019.08.27 evening to claim the prize they mention a delivery service and telling that to take claim the prize we have to pay huge amount of money. please give me a solution

BMW Customer Service ends after they take your money, I had an i8 very expensive car, the car bolted forward on its own, I had to slam on the brakes to stop it, I was entering my garage when it happened I stopped 3 feet from the wall, disgusting, BMW Canada did nothing, even though the car was fixed I never drove it again for fear of doing it again. Very Sad I was a loyal BMW Customer, I bought many BMW's, I been treated like waste.

The first option to pop up when sent from the BMV site to renew tags. One page of processing and my account was charged immediately. I attempted and successfully canceled this transaction in PayPal, but the company submitted my information anyways and refunded me a $13 'third party' charge. I will report to the BBB if they are even on that site and go through PayPal for a dispute. This company shouldn't exist. I'm kind of surprised it is still able to continue this kind of transaction.

I am Dehiwala Liyanage Kamal. I also have received bmw promo winning message and global courier service is claiming delivery fees. Therefore I want to know that message is true or fake. Because that delivery fees is very difficult to bear us before receiving the winning prize. Please make any arrangements to pay delivery fees after or on the delivery of winning prize. Thank you for your kindness and it is highly appreciate your favorable respond on this regard too.

Finally, I can post a review without BMW West Island deleting it! They had the nerve to remove my review on Instagram, and block me on Instagram because they only want to show positive reviews, no negative ones! That is not a true and accurate representation of the company though. And quite frankly, a shameful way to conduct business! I have been a customer since 2010. My family and I have purchased and leased multiple vehicles from Wojtek at BMW West Island, so we have a lot of experience with them. They think that it's ok to just sell me a lemon, ignore everything and sweep it under the rug. Not a very truthful and upstanding company.

They sold me a BRAND NEW defective vehicle that has had multiple recurring problems right from the beginning - a lemon! They had no problem taking $52, 000 CASH from me, and then after the sale they don't care what happens. #BMWCanada is not any better, I reached out to them many times and all they did is try to sell me another vehicle with a lousy 5% discount. They never fix the problems, they only try and continually push me to try and purchase another new vehicle. Nobody at BMW West Island or BMW Canada ever corrected the problem.

Oh yeah, and even before that, they sold me a different brand new vehicle that I MUCH LATER found out was sitting with a large shipment of other BMW's parked at the port of Montreal for 3 WEEKS, sitting and soaking halfway or almost to the roof trapped in SALT, snow and water. BMW Canada was FORCED to replace those vehicles by TRANSPORT CANADA! BMW, BMW Canada, and BMW West Island all knew about how those vehicles were trapped in massive amounts of salt, water and snow for weeks, corroding the undercarriages and engines etc. and they knowingly sold these vehicles to unsuspecting customers! How would you like to purchase a brand new vehicle for $55, 000 (some vehicles were $100, 000 by the way) and more, not knowing how it sat corroding in salt water and snow, almost to high enough to reach the roof for 3 weeks?!?! Wow! BMW West Island and BMW knew about it and didn't care. They just wanted to grab peoples money! Very dishonest company! And if it wasn't for Transport Canada, nobody would have known about it, and BMW wouldn't have replaced those vehicles. They only replaced them because they were forced to by Transport Canada!

They don't honor the warranty, they have very poor service with incompetent mechanics. You'll wait hours and hours, and days for your vehicle and it will never be fixed. There is not one mechanic there that is competent enough to fix a recurring problem. Because now #BMWCanada uses cheap parts from China that they don't even know how to fix. They don't honor the warranty, they don't replace parts that are under warranty. They just waste your time and never replace what needs to be replaced. They don't care how many times you bring in your car, but they still can't fix anything.

And if you change tires there, you will wait all day. Any job done at service, no matter how small, you will have to wait till the end of the day to have your vehicle ready. They wait till the end of the day to call everybody to say that their vehicles are ready.

If you call, the receptionist will always forward your service call to voicemail and say that the person is already on another line. You will never be able to get through to service when you call, you will always get voicemail. And then when service calls you back, they put some ignoramus on the phone who can barely understand what you are saying.

When I bring up my recurring and defective problems up to them on social media, they say that I refused service! I have brought my vehicle into service multiple times for years, only to walk away disappointed, and problems not fixed!

Then they go around on social media posting photos of new unsuspecting customers with their new vehicles, smiling at the big red bow that they placed on their new vehicle. BMW West Island, it will take a hell of a lot more than a big red bow on a car to fix your train wreck.

My dad was a Kapo at Auschwitz so he understands that Kanada there meant a utopia.
Did not knowe it was a utopia here as well, in the British colony named Kanada. Today the BMW Kanada site is discontinued and so ids their phone. By calling their phone number - I was deflected to a lady pretending to be BMW Kanada. She refused to give me the address of their supposed barn in a place named Richmond Hill. When I asked her where she was located she said Canada. When I pressed her since there was no sevice at the Canada 411 listed number she said - OHIO. Wow. No wonder I got 2 recall notices and every time I called for an appointment they said they had no parts for the Toronto area

Here why to never buy a BMW again! I owned a 2013 MW 650i, purchased with only 4500km on it. Last March I dropped the engine out on the highway an hour from home - had it towed to the dealer and that is where the TERRIBLE customer service began!

The car was past it 4 year warranty point but only had 47669km on it - certainly not much for BMW's high end sport sedan and I learned directly from the service consultant that most of the oil was gone, that the system clearly showed no engine warning lights. Low oil light or information to alert me to the problem and he confirmed that I had followed the recommended service - just not with the dealer. He stated that I would require an entirely new engine, at my cost both for the engine and installation and that BMW Canada would offer a discount on the engine parts only (30%) - not very generous when you consider that I am sure the mark up on engine parts is far above 30% so they in fact we still making money off the replacement of an engine that should have gone 4x times as long as this at least!

But it gets better. At the suggestion of my local dealer, I called BMW Canada myself, spoke to someone who treated my very poorly, told me there was no record of my car in the system and to contact the dealer again. I submitted an online complaint to BMW Canada and after a few more phone calls, I received an email 2 weeks later (April 10, 2018) with a contact number. I called for 4 days with no reply - I left my office number and instructed my staff to interrupt me if anyone called and no call. I emailed again and gave the person the VIN for the car in hopes of getting something moving ahead. I called daily for 3 weeks - finally got another email stating she would be available all morning and would call me every 2 hours but NO calls. We finally spoke (May 3, 2018) and was told I would be contacted by another customer care person and that she would send me their contact name etc but again no email. I should mention that she offered me a $500 credit on a new vehicle as compensation (for an almost $21 000 service repair bill which I found insulting).

Two weeks passed and not a single call or email but then May 16, 2018 - 13 days later I receive an unrelated follow up email (automated) thanking me for contacting BMW - I replied again. I finally received an email on June 19, 2018 - over two months after my first email and almost 3 months after my first web submission, with a name and contact number. Interestingly this followed an online submission to the BMW main website, not the Canadian site I finally spoke to a nice and helpful person who explained that they had been contacted by corporate BMW and ask to look into things but were not given any direction. He also stated that because the car was originally a BMW US vehicle they would not be offering any additional funding or special rates, they only wanted to close the loop on my experience! I had spoken with BMW US early in the problem and had been informed that as my car was in Canada and at a dealer they could not do anything for me.

It really appalling that my business and their reputation for a quality care means so little to BMW. I understand about a warranty but really - an entire engine without warning at 47 000km - I would be very wary of buying one of these vehicles ever. And it is not like I was new to them, I had previously owned a 645 so I was a likely repeat buyer - not now or ever. To make matters worse, early in the repair stages I talked with a salesperson at the local dealer about considering a trade in, something to allow BMW Canada to retain my business (before all this terrible customer service occurred) and keep my in a BMW for a couple more years. After 15 miuntes on the phone outlining my thoughts on a new vehicle, and telling him mine was in their shop right then, he could not even be bothered to call me back! This is the definition of an arrogant car company with no regards for their customers.

*******THIS WAS SENT TO BMW CANADA******** customer.[protected]@bmw.ca

Hello,

i have a 2005 BMW 645 ci with the N62b44 engine.

There is a common issue with the this engine which affect many cars in which there is rough idle upon start which in some case could lead to damage to the engine.

My car has been in the shop 7 times for a rough idle when cold. Each time the service writer told me it was a normal characteristic of the car.

Now the interesting part... Through a past work relationship I have a contacted many BMW specialists. I was told me, and I am quoting "This is a very big problem for BMW. They know about about it and the fix could get very expensive. Up until now they have tried to patch the problem by upping the idle and tweaking other software related items. However, the problem is purely mechanical. If you want to prove this, ask them to do a cold leakdown test on the engine."

He went on to explain that the tolerances on some of the motors are very poor and at start up they exhibit an excessive amount of blowby which affects the idle quality and later on in life may lead to premature failure. We all remember the Nikasil debacle?

I have been having the run around for some time and i will not let this go.

please be advised that if I do not get a resolution i will go publicly to the news. Also I a member of BMW canada club.

i hope you can find a solution to my issue without making me spend thousands of dollars for your poor manufacturing design.

BMW Toronto, downtown has the worst service, they are keeping my money and dont wanf yo give it back, they lie to me and don't care for customers, Aderian took money from me and said will refund it and since April I got nothing, he ignores my messages and calls, I talked to his his sales manager, last one was Allen, and they are even worse, they are keeping my other car original registration paper that got expired and u cannot renew it, Aderian made me go to his office and send me back without giving me the money or papers, they are Sterling my money and keeping my original paper and acting careless.

I have a 2013 BMW xi automobile with 39, 706 miles on it at the time of this incident. On June 13, 2018 the fuel pump failed, leaving us stranded on the side of a busy state highway. The fuel pump was replaced by our local BMW dealer where I purchased the car. Although the 4 year warranty has expired, the vehicle mileage is still within the warranty limit. I called the BMW customer service number provided and asked that they cover the fuel pump since the vehicle has less than 40, 000 miles and there is no excuse for failure at this low mileage. The customer service representative was not helpful, just stated that the warranty had expired. I am extremely disappointed in this poor customer service and poor reliability. I would expect at least partial compensation for the failed fuel pump. As a result I will not recommend any BMW product due to this experience. BMW touts itself as an upscale automobile manufacturer - not from my experience.

This is the worst dealer that I had experience with! When you deal with BMW Canbec (Montreal, Quebec, Canada) you expect at least that they hire a more competent staff!
Disrespectful and threatening...
Long story short, I came in March for a tire check because I felt something wrong with the car. They said (Ramy Botros) all is good, so I left with no service. Today (5th of Sep) I went for another check up on the tires as the front ones look very worn (Side of it). They (Dany & Michael Salvatore) informed me that the car needs alignment and it would cost 1, 200 CAD (2 front tires) plus based on the information provided from the car they said I am making 3, 000 km per week. Hahahahah how come I pay 80 CAD per week for gas... They don't know what they are doing.
After a while they informed me that it would cost for 4 tires 3, 000 CAD plus alignment costs plus taxes. I said thank you, but I am not interested. While I was leaving, and out of the sudden Michael told us to wait couple of hours and he will solve the issue free of charge. We waited from 10:50 am till 4:00 pm and still we needed to pay for the tires however 50% discount on the alignment only. Meanwhile they changed the oil, just to be honest.
The problem is that they informed us once in 2015 to make an alignment and that's it (I did it). Every time I come (Last time in March) and for the tires issue, they informed me that nothing is required. I am a driver, not a mechanic, so when I come to the dealer it's their job to inform me & advice me on any tire alignment or other, now the front tires are worn on the sides only because there is no proper alignment. Worst, they want me to pay for it, although I have insurance on the tires and mugs. We also waited 5 hours. Worst of all, at the end when we refused respectfully their offer (Hilarious offer), they started to mock us between themselves (Laughing).
Where is the professionalism, respect and honesty in this dealership?
Advice for the BMW Canbec: Train your personnel to be honest, respectful and not to threaten customers that if they don't put 10/10 on reviews, customers will be black listed. (You are only A car dealer)
Advice for the existing and future BMW Owners: If you are looking for a good service and respectful, honest and secure environment don't choose this dealer.

The whole system shuts down whilst the car is actively being driven with 4 children on board. Each time we were informed that it had been fixed, the same issue subsequently re-occurred. We were even compelled to make a video of the incident on my phone to show the issue after another claimed “resolution”.
This issue occurs at random and is a frightening experience when travelling with a full car of children, two of whom are in permanently fixed child seats.
Other electrical issues include :
- our sun roof malfunctioning,
- the collision warning light and alarm continually activating whilst driving, which has been scary on many occasions and even alarming the children.

In addition to the electrical issues,
- pieces of our dashboard fell out whilst driving,
- I cut my finger on the sharp trims of the heater ventilator
- The trims all fell out

I own a BMW 5 series and I am based in Delhi. It is not just an issue with Mumbai but entire BMW India. I am shocked to see what BMW really offers and the kind of service that you get. Based on the past experiences with BMW Deutsche Motors, Faridabad, I had stopped sending my car to them. One day, I got a call from them that they are recalling cars due to some differential shaft issue and they want to check if my car has this issue or not. I was out country that time and I told them, once I am back, I will send the car.
Once I was back, I decided to send the car, also my car brake oil service was due so told them to service that too.
As soon as my car entered the workshop, the service person made me realized that my car was piece of junk now and since it was out of warranty or service pack, most of the car was useless. He mentioned everything from suspension, engine mounting to engine issues to battery issues etc, atleast a dozen of them. I told him that I was not hearing any sound so far. I can understand that bushes do get wear & tear. I wanted it to be reviewed thoroughly before, I go with the replacement.
Now comes the shock of my life. As soon as the car came from workshop, I decided to take the test drive, I could hear heavy sounds from suspension. It was almost impossible to drive the car. I also noticed that my rear door central locking stopped working which was working fine. I called up BMW service center and they had no clue. I dont know how BMW managed to add these sounds which were not there before the service. Probably that was done intentionally to make me realize that my car really needs everything replaced.
Few days later, I got a message transmission fault. This was another shocking discovery and then a day later, I heard a huge sound in the engine compartment of the car like something broke. I then got a lot of errors like battery charging failure, car over heating and couple of more that I dont remember now. I was completely stuck on the road. I got it checked there and realized that my car crank shaft pulley was broken and it fell off the engine. I was also told that this was a common issue in BMW . What is more disappointing for me that BMW service person, talked about 10 things which were no way fatal but the most fatal thing, they never talked about. I can understand the expertise level of BMW people.
The worst part is within a week, the car came from BMW workshop, there were multiple issues which were never there earlier. I can understand the wear and tear but they will fall apart immediately after BMW service? I am sure that this is done intentionally to make as much money from the customer. I understand maintenance of the car is important and I make sure that all my cars are in top condition. I have never faced any issue with my other luxury cars like Mercedes etc which are infact even older than BMW.
Anyway, when I complained the service center, they started given all the excuses and started infact blaming me. One thing they were not able to explain why all the faults, immediately after coming from their workshop. And why didnt they highlighted that crankshaft pulley required immediate replacement. This cannot be just coincidental.
1. Heavy sound in suspension which was not there earlier.
2. Central locking not working for the rear door
3. Transmission fault message
4. Crankshaft pulley break down.
I would like to ask BMW folks, if this was your car and you had given your car to workshop and when it comes back, you hear all these issues, will you believe that these were just coincidental? Also only 1 of the above issues were reported by the service person. The most fatal ones and common ones, they had no clue

Dear BMW Group Canada,

My family has been a loyal BMW cutomer since past 12 years and have been visiting BMW Autohaus at 480 Steeles Ave W, Thornhill, ON Canada L4J 6X6. They advised me to visit BMW Autohaus since I got my first BMW. I purchased a used BMW 328xi in 2016 VIN WBAPK7C58BF084414, and have been going to BMW Autohaus Located at 371 Ohio Road, Richmond Hill, ON L4C 3A1 for all my service needs since then. In October 2016 I went there for an oil change and windshield water leaking, it had 78, 248 KMS on it when the oil change was done, then in January 2017 for coils and sparks plug replacement and then on 8th March I went in again because of a rattling noise coming from the engine when i accelerate. I was advised that the engine has to be replaced and there were metal pieces found in the filter. At this time my vehicle had 87, 059 KMS on it and it still shows 5000KMS left for next oil change. So I thought I should get a second opinion on it. I went to a certified body shop and explained what’s happening, the technician asked me if tensioner belt ever broke, I replied no, so he said he is going to check the oil filter. So he pulled out the oil cap and called me to see that the cartridge and spring were missing a plastic cap with another tiny rubber part that covers the spring. He explained to me that your vehicle has been running dry on cold start as the function of the plastic cap and that tiny rubber part is to bypass the filter when it’s required. As a result of missing parts, your engine is broken and has damaged. He suggested me to contact BMW Autohaus as I got my last oil change done from there. So I took pictures of the broken part and contacted Tina Lei (Service Advisor) BMW Autohaus and I asked her why the parts is missing from the oil filter cap. She asked me to forward the images on her e-mail as she wants to show the images to the manager. I forwarded her the images on March 17th but due to the size restriction of the attachment, she did not receive all the images. So I reduced the size of the images and sent it to her again on March 21st. Tina called me and said that I can come and see the manager on weekdays anytime from 7:30 am – 4 pm on weekdays before April as he will be in training first week of April. So I went on Friday 24th March and had a conversation with the Service Manager (Rad Zonta), Tina Lei (Service Advisor) and the Technician in the manager’s office. The Service manager is quite aggressive and needs to calm down and understand the situation first before calling me in for a discussion. He did not even know what part was missing until I showed him the picture and the technician from Autohaus explained to him in front of me what exactly is missing. This is after having a conversation for about 15 minutes. So, the manager is discussing something with me which he is not even aware of in the first place and showing aggression. The technician claims that even if a BMW is running without a filter and the missing parts (as in my car) it will run fine. He also gave me a good example of a failed motor for the VP of BMW at 7000 KMS. All I asked is that they could have recommended me a replacement for the oil cap as they did the oil change and even after that when my car came in on March 8th. No one recommended me to change the oil filter cap even though it was missing parts. I also asked the manager to see the camera footage for 8th March that will show if my oil cap was inspected properly or not because Tina mentioned to me that everything in the oil cap was inspected properly. The manager also said to me that you believe BMW is a big brand and that is why you came here so that you can get your engine replaced for free, the technician also said even if your oil cap was replaced, you would have come here for reimbursement for that. The manager has no respect for the guest, I have experienced it yesterday and I am very disappointed with his reaction to all this. He certainly needs to calm down and handle concerns as a BMW representative and not get personal by saying to the guest you are here to get your engine replaced for free. I asked them to provide me with a written document which states that a BMW engine will not be damaged if it is missing the same parts as my BMW. I was told it is not a fair request and it was denied. No recommendations were made to replace it at any time of oil change, or at the time of an inspection done on March 08th.

I have attached a voice note for the conversation that took place between Rad Zonta, Tina, technician and myself. I have also attached service records and images that I sent to Tina along with a copy of the communication through e-mail between myself and Tina. Please go through all the attachments specially THE VOICE NOTE and I hope you will have a clear picture of the situation and you can listen to the Service Manager, the way he deals aggressively with your Guests by saying he does not have a crystal ball and accuses the guests. I have 87500 KMS on my car right now and I know that a BMW engine cannot be completely broken this early if it was not due to negligence on part of BMW Autohaus which they denied based on Technicians experience and managers example of a crystal ball which he repeats several times and instead accuses me for losing that part. Please look in to this matter and let me know if you need any more information. Thank you kindly.

Sincerely,

Amit Arora
E-mail: amit.[protected]@yahoo.ca

The reserve bank of india fund transfer department

Dear New Customer (Ameerhyderkhan.R).

Welcome to Reserve Bank Of India. Reserve Bank Of India is Regulated and Stipulated by the Financial Service Authority (FSA), the financial institution that governs all financial activities in India. Whatever you need as regards to your transfer, we have a solution that fits. From international, personal banking and mortgages to transfer of won funds; We're here to help.Your funds Demand Draft of Rs/- 3, 60, 00.000.00/- (three crore sixty lakh rupees only) were deposited in our bank today Tuesday 24th JANUARY 2017, Diplomat Mr Adams Bradford (The Representative of BMW automobile company award uk). So before we will commence with the transfer of your funds into your account you are to fill in your Account Application Form attached to this mail, you are to download the attach file for application form. The transfer of your funds will be done after we have officially received the filled copy of your form as it is very mandatory.
In the light of the above, I am urging you to reply with your full information & one passport size photograph so that we can commence with the transfer process of your funds, and also send you your new online banking information to enable you commence the transfer yourself directly into your personal home bank account through online wire transfer.
NOTE: For security reasons, you are to send a mode of your identification (either a driver's license, international passport or any form of I.D, i.e. photo page and a passport photograph) to this department before this account set up process can be initiated.
In us you can trust. Giving the best in banking system is our priority.

Yours faithfully

Chief General Manager.

Mrs. Grace K

Remittance Department.

Email: [protected]@rbibemail.in

With such a promising mission statement of being the world's leading provider of premium products and services, I must say that my experience owning a bmw was incredibly disappointing and frustrating.
On sep 26, 2012, I leased a 2013 bmw x3 vin 5uxwx9c53d0a22924 from bmw autohaus located at 480 steeles ave w, thornhill on canada.
Initially hesitant, I was assuaged by the leasing manager after an hour of hearing about bmw's superiority, convinced my choice over lexus was wise.
I was contemplating between the 20 or 24k km/yr packages, and 24k/yr, based on the manager's words that no problems should arise between 80 and 96k.
Not too long after my purchase, the issues began:
On oct 11, 2013, after just 1 year and 20k kilometers, the “replace breaks” warning was displayed. So, I had to take the car for repairs.
On aug 20, 2015, a “drive train malfunction” warning message went off; so I had to cancel my road trip to cape cod and took the car for diagnostics and repairs.
On oct 22, 2015, the “check engine” light went off. So I had to take the car to the dealership for more diagnostic and repairs.
Although all repairs were covered by warranty, arranging time off work and picking up/dropping off the car was a burden to me, my family, and my co-workers.
Besides that, I also had to replace the tires, front, and rear brake pads, and rotors.
At this point, I started looking at other car brands for my next lease.
On july 5, 2016, I had to replace rear brake pads and rotors again because the rotors wore off unevenly (Potentially a defective part, despite being a bmw-approved brand). Avoiding driving for fear of another malfunction was not what I pictured when purchasing this car.

I'd like to point out that I kept my x3 in pristine condition, always bringing it to the dealership for scheduled maintenance, never abusing the engine or transmission, and no damages to the body. Most kilometers were driven on the highway, without heavy strain on the engine.
The pre-return lease termination inspection report did not list any damages or defects.

On sep 6, 2016, 90k and just 3 weeks before my lease end, the car broke down again. I was driving in a parking lot when another “drive train malfunction” message appeared. The engine started choking, and then stopped entirely. I was fortunate to not be driving on the highway at the time. I could not start it again, although the starter was working and the headlights were on; therefore, it was not a battery problem. The vehicle was towed to bmw autohaus for diagnostics. The service advisor said it would cost $159 + tax for the tests. Later, the advisor called me and told that they need another hour of diagnostics, so I needed to pay even more.
The first conclusion was as follows:
- spark plug failure
- car battery failure
- high pressure fuel pump failure

All three failed at the same time. Since the car was over 80k and out of warranty (Although < 4 years) my repair cost would be 3, 700 plus tax.
But that was not all. 3 days later, the service adviser called me and told that the timing chain needed replacement and the total repair cost would be over $9, 600 plus tax.
I called bmw canada ltd customer service and opened a complaint, while disputing the repairs charge.

My arguments are simple: a supposed premium vehicle of the highest quality should not have broken 3 times with 80k/4yr warranty, while also having such a massive and expensive failure just 10k over the warranty.
Bmw canada agreed to pay 70% repair cost, leaving me responsible for $3, 500 plus tax.

By the time repairs were completed my lease was up and I returned the repaired car back to bmw. Pre – return inspection determined no extra charges and loyalty manager danny abramov inspected the car and said there were no charges (He provided me with copy of return lease paper).
Two weeks later I got a bill from bmw financial services for $179.99 plus tax for undisclosed charges, when I called bmw financial services customer care nobody could explain for what I was being changed. After several subsequent calls I learned that the charge was imposed due to 'service light on' which was not the case at the time I returned the car.

My first bmw experience quickly lost its luster after the numerous hours spent on its maintenance. I strongly feel that it is wrong to boast such a mission statement while making a customer wish he had chosen the lexus. A customer should not have to pay a $3.5k penalty for buying a supposedly superior product, and I am incredibly hesitant to remain one of bmw. However, if bmw is true to its word on premium product quality, it will consider my complaint and agree to cover 90% of the repair cost.
There is also mysterious 179.99 + tax charge is pending which I am trying to dispute and which definitely was applied unfairly.

Sincerely
Sam abramovich
Email: sam. [protected]@gmail.com
Cell: +1.416.428.7001

November 14th, bmwx1 was was serviced at bmw service juma, mechelen, belgium. As part of service summer tyres were replaced with winter tyres. After leaving service station, within 20 minutes felt strong vibration, stopped and recognized that wheels were not properly bolted in with rear left almost disintegrated. Believe this is serious safety incident which put my life in danger plus safety for other drivers on the road.
Later service bmw mobile was called in and all 4 wheels were properly bolted in. Now would like to check my car at a different bmw service station to make sure it is ok, can not trust quality controls of juma. Also request bmw to check safety and quality controls at juma mechelen, belgium.
Car: 1chk921. Client 29341. Order nr. Sos.16.10331.

Poor, unprofessional and unsatisfactory service.
To whom it may concern:
On the 16th of September 2016 I’ve booked my vehicle (BMW 320 I 2006 model, registration VBY 237GP) at the Midrand BMW branch. Delivered my vehicle on Monday the 19th September 2016.
Reasons:
1. Service
2. Leakage of water (bottom of the engine)
3. Leakage of oil.
Not informing me that my vehicle would be in for two days !
My vehicle was only supposed to be booked in for only one day where it ended up for two days. Tuesday at roundabout 12 o’clock on the 20th of September 2016 Midrand BMW called me to inform me that my vehicle was ready for collection. I arrived at BMW Midrand to collect my vehicle and asked if all relevant work had been done including the service, to which their reply was “no”!
Please bare in mind that they had already had the vehicle for two days and I then had to wait for them to service it.

Upon my arrival at home, I noticed an immense amount of water/oil/coolant was leaking out from under the engine and when I opened my bonnet I found loose engine covers, bolts and nuts. I eventually managed to get hold of Mr. Paul Rodrigues whom is the customer Care manager at Midrand BMW and informed him about my findings on my vehicle where he just told me that he is not even supposed to take this call due to the fact that he has to go and pick up his kids at school. I asked if a technician could please come to my home to see what the problem was, which they duly did. There was nothing that the technicians could do so they then arranged for my vehicle to be collected the following morning and taken back to be re-checked and to be repaired as should have been the case on Monday the 19th of September 2016.
After been promised that the vehicle would be collected the following morning, I was still pushed from pillar to post in order for this to be done, including speaking to Paul Rodrigues who was tantamount to rude to me regarding this issue, however, after standing my ground, Mr. Rodrigues eventually arrived at my home with a technician to collect my vehicle at 11:00am, which he called “nice and early”!

BMW Midrand then phoned me back and informed me that they need to replace the water pump and thermostat on my vehicle.
Cost involved for Monday and Tuesday added up to R4 598, 66 which I paid on Tuesday the 20th of September 2016 and with the extra repairs on their findings on Wednesday, added an additional amount of R7 200, 00. Therefore if I did let them do the repairs on the water pump and the thermostat the total amount payable by me would have ended up to R11 798, 66.
I then asked them if I could arrange for my vehicle to be released and towed away by my insurance company to another known mechanic in Krugersdorp. The reason for this was due to unacceptable/sub-standard workmanship/cost and customer service. They agreed and I endeavoured for my vehicle to be removed on Thursday the 22nd of September 2016.
I phoned BMW Midrand on 22 September 2016 in order to organise the release of my vehicle for the purposes of towing it away. My details were taken and I was informed that someone would phone me and confirm this… to date, I am still waiting for someone to call me to inform me that this would be acceptable.
I had to call them again on the Friday morning 23 September 206 in order to see what the decision was, only to be told that everything had been arranged on the Thursday…..as I mentioned, no one from BMW Midrand bothered to call me to inform me.
Only on Friday the 23rd of September, my mechanic of Krugersdorp phoned me after he apparently received and checked my vehicle and advised that the vehicle’s water pump and thermostat did not need to be replaced. We then discovered that they had delivered the wrong BMW to my mechanic in Krugersdorp, he then found a business card inside the vehicle and I phoned the owner, a Mr. X.
BMW Midrand had clearly released the wrong vehicle and therefore Mr. X vehicle was taken without his knowledge and released off the BMW Midrand premises. A while later, BMW Midrand called me to inform me that the tow truck was on its way to them (BMW Midrand) to collect my vehicle and drop it with my mechanic.
You can imagine my surprise when I told them that my mechanic has just called me to let me know that the water pump and thermostat did not need replacing on my “supposed” vehicle.
A Mr. Paul Mhlanga phoned me to get my “undiluted” version of the story. I informed him that I had already spoken with the director at BMW Midrand, a Mr. Piet Van der Merwe.
Mr. Van der Merwe asked me to please send an email authorising the release of my job card details (which they do not even give to the owner of the vehicle) to Mr. X so he could confirm that the work done on his vehicle was infact the correct work and not maintenance done on my vehicle.

Mr. Mhlanga called me to inform me that Mr. Van der Merwe had sent me an email letting me know that my vehicle had been collected by the towing company and had been delivered to my mechanic.
This was not the story….as I write….Im still waiting for the so called email!

Eventually they (BMW Midrand) phoned me roundabout 4 o’clock Friday afternoon to inform me that my vehicle has been picked up by the towing company and that it is on its way to my mechanic. I contacted my mechanic to see if he indeed received my vehicle…. at this point he had not. Around 2 hours later my mechanic let me know that my vehicle was in his possession.
Due to the unprofessional service received from BMW Midrand, no one seemed to know the whereabouts of my vehicle.

Conclusion.
BMW Midrand motor vehicle service and customer care (Gauteng, South Africa) is insufferable and unacceptable.
I’m a single mother with two boys. Without any family and a motor vehicle we stayed without food for two days and where it also left me in a bad position so to have organized for a lift for my younger son to school and back. As I write this mail, I have been without my car for 5 days and now have a weekend to endure to look after my family.
I would really appreciate it if this matter could be taken up so that other future customers like myself and Mr.X. don’t have the same and or similar experience as we did at BMW Midrand. All that I and Mr. X received from BMW Midrand is untruthfulness, disrespect and a high level of unprofessional service.
Details of Mr. X are available to confirm the service that he received and also the story behind his vehicle that was released without his knowledge.
People that I’ve contacted for assistance:
Mr. Piet Van der Merwe
Mr. Paul Mhlanga
Mr. Paul Rodrigues
Regards
Clare Feliciano.