BND Plastering
Reviews and Complaints

This company does not stand by their work. I had to fight with them tooth and nail to fix problems with my pool. Dont use them. They dont stand by their warranty. My pool is ruined and the owner Jay doesnt care cause hes got his money. Immediately after the pool was plastered the entire beach entree had cracks all throughout it.. looked horrible. we had also slowly started getting white spots on the floor of the pool. Jay said he would adress the spots when the pool was drained and prob just needed to wet sand them out. I agreed to let him drain and cut just that section out and re-spray it w a hardline of tile so he wouldnt have to redo the entire pool. When he drained it we noticed all the white spots and blotches were really really bad. we asked him what the cause of it was and he said I dont know. Jay had some areas sanded where the white spots were really bad and it made it worse. he said you wont see it once its filled.. Wrong it's way worse.. looks like someone ran sand paper over my pool. So Now the spots all over pool. 2and I have a spotted tahoe blue pool. Rigjt before the pool was first plastered Jay came out to look at something we had a question about i mentioned to Jay his salesman jody had told us to call a certain company to maintain the pool and chemicals... Jay said "who? I never heard of that company before" I told him jody said that who you guys refer to and he said no. I told him I wasnt trying to get jody in trouble for a referral and Jay said if my salesman who represents me and my company is telling customers to use a company after we build their pool and that company messes up that clients pool now that's on BND and were responsible for ruining that pool. So i asked jay what company they recommended to use for cleaning and maintaining chemicals. He told us Southern shores pool cleaning. I called them and went into a service contract with the cleaning company Jay recommended and they did the start up and weekly maintainance. I didn't want to do anything to mess up my new 20k pool. We left everything up to them and never put any chems in ourselves. If we noticed any probs we called Southern Shores and they came out and added the appropriate chems to fix whatever was going on.. algae etc.. During the building and remodel if the pool we had lots of problems with our salesman Jody not doing fully what he said he would do after we hd already started paying partial payments throughout construction. One thing I remember that made us go w bnd was Jody's pitch about out coping" no matter what company you use make sure the fill the gap between the coping and pool deck with this special material used to seal it.. its waterproof.. very important" To this day that sealant hasnt been put in!
So Our coping was left with a 3 inch gap between the travertine and deck. Jay had told me the 2nd time he had to come out that after the plaster was sprayed jody was fired for exactly what we described our dealings w him but to other clients. I showed Jay the gap between the deck and coping he said I'll make it right.. "We can just back fill it with a concrete compound and then your cool deck will go over it no prob. So then when we had a concrete guy come out they informed us he was wrong and doing that would def crack and they couldnt warranty the work. Jay asked to send his concrete guy fixer to look at it which he double assured yes it would crack for sure. So come to find that the only fix was to cut the concrete back 3 to 4inches all the way around the pool. Jay refused to do this now even after his guy agreed it was the only way Jay then told me " he wouldnt loose any sleep over it that he did his part"...what? was that a clone of jay the other day saying he'd make it right? oh I know why... now it just went from a few hundred dollars to fix to a couple thousand. So Jay's kindness toward his employees mess ups has a dollar amount cap on it. Bnd also plastered my friend Noey Richardson's pool with the same exact color plaster 1 year prior and here pool is worse than mine and he refuses to fix her pool too. Jay told her that it was caused probably by her water being too hard. really... hard water in Las Vegas..sounds like theres a problem with bnd Tahoe blue plaster. I'd be interested to hear any other people horror stories.

I spent approx. $5, 000 in Dec 2005 - Jan 2006 to have my pool re-plastered and re-tiled. Since last summer, the grout around my tile is falling out in chunks and is all cracked. BND told me that is was not their responsiblity and they could refer me to a tile company - for a fee of course! Don't use this company for anything.