Rayner Covering Systems
Reviews and Complaints

I rarely take the time to file a complaint, but everybody needs to know that this pool cover is simply dangerous and the company will not stand behind the product. My precious 20 pound dog just fell through the cover that I’ve had just for years and the company did nothing to make it on it. What if it had been my child it was at the deep end the dog went missing and we could hear it barking for the distance. It’s truly miraculous that he survived and didn’t break any bones The retailer tried to sell me a whole other pool cover for more money than I had paid for this one.

OMG! Don’t Buy this companies product EVER. I thought about making a bad review with the pool store where I bought it and then I realize it’s not really their fault. I know they went to the manufacturer after I filed my complaint and here’s what it is the cover itself just gave away and ripped open at the deep end in my small dog fell through miraculously didn’t break any bones or drown, what if this had been a small child supposedly this thing could hold an elephant that’s a joke. I’ve only had it for four years in the fine print turns out that the full warranty is about for that amount of time but the pool store I bought it from assured me that they could do something for me. You know what they did. They came back with the price higher than what I originally paid for it to replace it unbelievable what if the child had fallen through and died or drowned I’m so appalled. By the way I was treated in the actual manufacture these people Rainer never even contacted me directly . This isn’t just about the value of the pool cover. It’s about the events in the idea that a child could fall through unexpectedly after only about four years, and just die and they would do absolutely nothing to help. Overnight I had Amazon send me pet fencing and spent $600 just to put something around my pool in the meantime till I figure out what else to do again appalling behavior for a company my dogs and my children are put in risk.

Rayner does whatever it can to blame the owner and nothing to do the problem. They claimed snags of the hooks on mine. Total baloney because the holes developed while the cover was on, not while being dragged or put away. They are also very unresponsive.

I too have had a bad experience with Rayner. I purchased a solid safety cover through Backyard City in the fall of 2010. This was to replace a Plastimayd cover that lasted about 6 years. When I removed the cover in the spring of 2014 I noticed the vinyl coating had several spots that seemed to be separating so I called Backyard City and they told me I need to deal with Rayner and that they no longer sold their products. After lots of calls I finally got them to send their rep to look at my cover when he was in the area. The gentleman was very nice and professional, examined the cover and took pictures but told me all he could do was relay the information to Rayner. The answer I got was the problem was caused by hail which I feel is a crock especially because we have had little or no hail in the time the cover has been on the pool. Well I just recently removed the cover for the summer and the spots have gotten much worse, the cover is very brittle and now has a small split. I'm fairly sure they will be able to go to their list of why it's not their fault and blow me off again. Backyard City was very helpful through this process. I think there's a problem with the material but they assured me that they have had no other problems, imagine that!

Good Luck with any pool cover purchase from Rayner! They DO NOT stand by their products! I don't know what kind of resistance to ultraviolet light you are talking about because my cover disintegrated within two years and was not under warranty. I recommend Aquamatic Covers [protected]! They're covers are made to last, not disintegrate.

I purchased a Rayner Mighty Mesh pool cover last year (August, 2012) through Leslie Pool Supplies. I had done quite a bit of research and settled on the Rayner because of the advertised resistance to ultraviolet light and because I believed a national company such as Leslie would not carry an inferior product. I immediately appreciated the fact that Rayner sent its own measurer to my house. That meant an expert measured the pool, not a pool cleaning service which acts as an agent for a pool cover manufacturer as an adjunct to its primary business. The cover was delivered on time through Leslie and fit perfectly. We opened the pool Thursday afternoon and I could see the bottom in the shallow end. When I checked the pool Friday morning, the pool water was sparking clear! Previously, it had taken at least one week and a lot of Shock to clear the water. My wife and I just kept looking at the pool in amazement as I congratulated myself for a research job well done.
L. Isaacs

We also have a problem with our Rayner pool cover. We have had our pool for over 13 years. When we first installed our pool, we had a pool cover installed (Not Rayner) that lasted 10 years. We ordered another cover from Rayner to replace the original. Two years after we installed it, the cover began to disintegrate and was in worse shape than our original cover. The sides of the cover are so threadbare that you can see through to the water and the edge seams are separating from the cover. They also wanted us to send our cover for them to inspect it and we can't be without a pool cover for liability reasons. We also sent photos. After 4 months, Dominic, a representative from Rayner, came to our house to inspect the cover. His first comment was that our cover seems to be in the sun and has sun damage. He also noted that there were bird droppings on the cover as well which he thought might be causing the disintegrate. His first remedy was for us to remove the cover and have it sent back to Rayner and they would replace the sides and patch the 20+ holes in the center. (Doesn't that sound like it would look nice?) After we mentioned the liability risks of the repairs not holding the weight of a child, Dominic said they would just replace the cover. I just heard that now we are only going to get a partial credit of $227.00 which won't even cover the cost of removing the old and installing the new. When we purchased the cover, we were told that it had a 5 year warranty, but the cover should last at least 10 years. Dominic said the full replacement warranty was for 1 year with a 5 year pro-rated replacement. And am I suppose to install a cover over my pool cover so it doesn't get sun or bird droppings on it? It seems if they aren't going to stand behind their product, they shouldn't be selling it.

I have read emails sent to our office manager from Mr. Brown and also the answers. None were rude. I appoligize for her if you feel she was. The cover was made as orderd from BYC. We offered to lengthen the cover but there would be a charge as this was a customers measurement issue not a Rayner fabrication issue. but Mr. Brown did not want to do this. We would send a box and pay shipping both ways. All Mr.Brown would be charged for is the labor to lengthen the cover. I also noticed that looking at pictures of the installation, the anchors are much too close to the edge of the pool . I am not able to see the entire pool and wonder what the over lap is on the other end. Could all of this just be installation instead? As for the pump, the pumps have a warranty with the manufacture. But a pump will freeze if left on the cover in freezing temps. And will not pump snow. Rayner at not time refused to lengthen the cover only that there would be a charge since Mr. Brown ordered the wrong size of cover for his pool.

I wish I never bought the cover in the fisrt place...How is the cover supporting an elephant when it can support snow and ice? Am I missing something? Hopefully future purchasers find this site and steer clear of purchasing one of these covers...Trust me, I'm going to try and find this type of site before any large purchases especially those that deal with safety of my family...