Menu
For Business Write a review File a complaint
The Pool Supplies Superstore Customer Service Phone, Email, Contacts

The Pool Supplies Superstore
Reviews and Complaints

www.poolsuppliessuperstore.com

Learn how the rating is calculated

5.0 13 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Pool Supplies Superstore Complaints 13

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore I have been waiting for a pump and filter that have never shipped

I have been waiting for a pump and filter that have never shipped. The money has been out of my account since the order was placed well over three weeks ago. I have emailed 3 times with no response to my complaint. I require a full refund for the items I have never received.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
N. Weber
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Bought pump wit proof that has been installed for less then 6 months. Pump has failed and will not warranty.

D
D
D. Pfeffer
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a pool liner that is the wrong size. The information on my order and the tag on the box stated the correct size 24x52. I called customer service and spoke with a representative. She advised me they do not replace liners after they are installed. I had to install it before I found out it was the wrong size though. I called back and she advised me to email the photos and I did. Over a week later, I still had no response. I emailed again and still received no response. I have followed the correct installation instructions and had a professional pool installer verify that the liner is not the correct size. I don't know what else to do. The liner is not damaged in any way, it is just the wrong size. I asked the representative how to measure to check and she did not know and told me someone would get back to me. But evidently, that is not going to happen.

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore I ordered a above ground pool pump 1 1/2 hp (Hayward) from Pool Supplies Superstore on 5/29/00 and have not heard from them I have called and

I ordered a above ground pool pump 1 1/2 hp (Hayward) from Pool Supplies Superstore on 5/29/00 and have not heard from them I have called and called never an answer on 800# have sent e-mails,no reply from them,I don't know if I have been scammed or not,all I want is my pump so family can swim in pool asap

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
A. Gerlach
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a pool liner. It was back ordered til 7/25. So 2 weeks later now no word. Zero communication. I believe the money has been put back in my account but I want to make sure the order is canceled.r

R
R
R. Sawayn
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

3 times to reach anyone to ask about my shipment. Now 7 days late. I hate to be scammed here. Just want my product and my account credited for the purchase Not sure why i have been avoided.

ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pool Supplies Superstore Ordered a 6ft hose for pool filter on May 18th

Ordered a 6ft hose for pool filter on May 18th. Tried calling twice the week of the 25th, no one available to answer phones and the system hangs up on you. Sent 3 different emails and have yet to receive a response from anyone regarding my order. At this point, I just want the order cancelled and money refunded.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
R. Weber
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

plastic basket strainer connected to pump was broken in transit

Is The Pool Supplies Superstore Legit?

The Pool Supplies Superstore earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: The Pool Supplies Superstore stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights The Pool Supplies Superstore's reputation as a trustworthy leader in their field. Customers can rely on The Pool Supplies Superstore's services, assured they're dealing with a highly reputable and fully legitimate company.
Read complete analysis
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pool Supplies Superstore ordered a pool liner and to this date the company has go e darkened not responding to anything

ordered a pool liner and to this date the company has go e darkened not responding to anything. After numerous emails to the company and daily called I am still missing the liner with no email in regards to update of status. Original order was beginning of June I was told 3-5 days shipping. Money has been paid to company but I do not have my product.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
M. Breitenberg
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

The company is emailing me for billing and shipping information after receiving it. It seems to be phishing, I dont want to send them the information again, they have been paid and have correct info.

R
R
R. Sanford
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I sent the defective pool pump back after ComplaintsBoard.com of Wisconsin notified the company. They received it JUly 7,2020.. They told ComplaintsBoard.com that they would credit my credit card account within 72 hours. They have not. The ComplaintsBoard.com complaint ID # is ***. i want a full refund of $514.92.

ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pool Supplies Superstore I ordered from this website and I have not yet received or heard from them since my purchase on June 4, order number ****

I ordered from this website and I have not yet received or heard from them since my purchase on June 4, order number ***. The order is way past its delivery date. I called customer service and emailed them. No answer at all. Every time I call, it just says their customer service is closed at this time, anytime of the day. I've emailed them three times with no reply.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore ordered a pool vacuume and three bags of sand

ordered a pool vacuume and three bags of sand. To this date the company has go e dark. After numerous emails to the company and daily called I am still missing I ne bag of sand and never received my pool vacuume. Original order was beginning of May I was told 3-5 days shipping. Money has been paid to company but I do not have my product. Shipping company (Fedex) states they never got shipping info.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore I purchased a pool pump from pool supplies superstore, it worked initially but quit working after a couple of weeks

I purchased a pool pump from pool supplies superstore, it worked initially but quit working after a couple of weeks. I have been trying to contact them by email and calling several times over the course of over a month to either get a replacement or a refund. I can't even get a reply from them. I know things are slow due to current covid issues but there is no reason or excuse for not getting any response or being able to reach them by phone.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pool Supplies Superstore Placed an order on 8/3 for a 15 foot solar pool cover (order # [protected])

Placed an order on 8/3 for a 15 foot solar pool cover (order # [protected]). The item was on backorder and this was clearly stated. The order also stated expected delivery date of 8/9. It is 8/19 and I've yet to receive the item, nor have I received a shipping notice. I tried to contact the company regarding the issue, and cannot get through on the phone and only receive an automated response via email. I'm concerned this is a scam as I've paid for this product and it does not look like I will receive it.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore Ordered a pool liner and receivedan email stating my order was on back order and an estimated delivery date of 07/35

Ordered a pool liner and receivedan email stating my order was on back order and an estimated delivery date of 07/35. I've tried calling, no one available to answer phones and the system hangs up on you. Ive sent emails and receive an automated response saying they received my email and due to covid would reply as soon as possible. I understand there might be a delay in responding but really over a week. I feel they are just using Covid as an excuse. At this point, I just want the order cancelled and money refunded.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore I purchased a pump from Pool Supplies Superstore

I purchased a pump from Pool Supplies Superstore. I need to return the item and get a refund. I have spent 2 hours on hold attempting to speak to someone about returning the pump. when I call customer service and hit #2 it states that customer service is closed. My attempts are between 8am and 5pm central time. When someone finally answers the phone they tell me that I am in the wrong department. I have tried 3 times and I get the same run around. Pool Supplies Superstore should be embarrassed of their customer service skills

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pool Supplies Superstore I ordered an inground pool pump from this company

I ordered an inground pool pump from this company. I have emailed this company several times (4 at least i believe) to inform then that the pump is cracked and broken and that I would like a refund. I have not received a single response from them since my initial email over a month ago. I spend $362 on this pool pump and it cannot be used. I Would like my money back from them as the equipment was defective and cost quite a bit of money. There is NO customer service. I cannot get through to them on the phone and do not receive emails back from them. I am extremely frustrated with this awful company.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Pool Supplies Superstore has left an official reply on this complaint.

The Pool Supplies Superstore Not getting a response back from Pool Super Store

Not getting a response back from Pool Super Store. I've tried their phone and email without any response. The phone line puts you on hold, but no one ever answers. name Billy Schaefer email concerning Order Status comment Not getting a response to my emails and calls. Im at the point where I need to bring in the Better Business, Bureau. Please response to this email. Order Summary Order Number: [protected] Order Date: 3/29 Billing Information Shipping Information Payment Information xxxxxxxxxxxxxn6m7 08/2023 Items Price Qty Subtotal SAND PRO 75 SAND FILTER SYSTMS $329.99 1 $329.99 Sku 6721 Shipping from: Back Ordered Estimated Delivery Date: 05/27

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Pool Supplies Superstore I have an issue with an item that I purchased a little over a year ago

I have an issue with an item that I purchased a little over a year ago. I had emailed my issue along with pictures to their customer service email and after several days, didn't have anything other than an initial automated response. I called the customer service number that I had to locate via a search online and spent over an hour trying to speak to someone who could help. After long delays, I spoke to someone who was going to transfer me, but the transfer just lead to dead air. I called back and got the same agent who then gave me the direct number in case the transfer wouldn't go through a 2nd time. It didn't go through, so I dialed the number directly. Finally, after about 14min someone picked up and after a brief discussion, said that they wanted to transfer me to their supervisor. I then waited for someone to pick up and after 6 min and more dead air, I hung up. I then called the number yet again and finally got another person who was able to assist me, but I am not satisfied with the result. I had asked for a replacement unit or replacement parts for those that became defective and the company declined as there was only a 1 year manufacturer warranty. I said that it's only a little over a year and that I would expect a pool vacuum to last longer than that and the agent agreed with me, but said that there was nothing that his company can do. I am very disappointed in having spent money on a product that should be more durable than that and only slightly after the expiration of the warranty, nothing can be done...not even a discount given on the purchase of replacement parts.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

The Pool Supplies Superstore Reviews 0

Looks like The Pool Supplies Superstore has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent The Pool Supplies Superstore, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About The Pool Supplies Superstore

Screenshot The Pool Supplies Superstore
The Pool Supplies Superstore is an online retailer that specializes in providing a wide range of pool supplies and equipment to pool owners across the United States. With over ten years of experience in the industry, the company has built a reputation for offering high-quality products at competitive prices.

One of the standout features of The Pool Supplies Superstore is the sheer breadth of its inventory. Whether you need chemicals, pumps, filters, heaters, covers, or anything else related to maintaining a swimming pool, they have it all. Their website is easy to navigate, with all products organized by category and subcategory, making it easy to find exactly what you're looking for.

Another key aspect of the website is its customer service. The Pool Supplies Superstore prides themselves on offering friendly, knowledgeable customer service representatives who are available to assist customers with any questions or concerns they may have. They also offer a live chat feature on their website, which allows customers to speak directly with a representative in real-time.

When it comes to pricing, The Pool Supplies Superstore is highly competitive in the market. They offer frequent sales and promotions on their products, as well as a price match guarantee if you find the same product at a lower price elsewhere. In addition, they offer free shipping on orders over $50, which is a significant perk for those who need to stock up on pool supplies.

Overall, The Pool Supplies Superstore is a top-notch retailer for all your swimming pool needs. With a vast selection of products, excellent customer service, and competitive pricing, it's no wonder they've become a trusted name in the industry. Whether you're a seasoned pool owner or just starting out, The Pool Supplies Superstore is definitely worth checking out.
Read full overview of The Pool Supplies Superstore

Overview of The Pool Supplies Superstore complaint handling

The Pool Supplies Superstore reviews first appeared on Complaints Board on Apr 21, 2023. The latest review I have been waiting for a pump and filter that have never shipped was posted on May 22, 2023. The latest complaint I have been waiting for a pump and filter that have never shipped was resolved on May 22, 2023. The Pool Supplies Superstore has an average consumer rating of 5 stars from 13 reviews. The Pool Supplies Superstore has resolved 13 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.3
6187 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Pool Supplies Superstore Contacts

  2. The Pool Supplies Superstore phone numbers
    +1 (800) 372-1325
    +1 (800) 372-1325
  3. The Pool Supplies Superstore emails
  4. The Pool Supplies Superstore address
    10411 80th Ave, Pleasant Prairie, Wisconsin, 53158-2811, United States
  5. The Pool Supplies Superstore social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all The Pool Supplies Superstore contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.