The Pool Supplies Superstore’s earns a 5.0-star rating from 13 reviews, showing that the majority of pool owners are exceptionally satisfied with their purchases.
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Replied
I have been waiting for a pump and filter that have never shipped
I have been waiting for a pump and filter that have never shipped. The money has been out of my account since the order was placed well over three weeks ago. I have emailed 3 times with no response to my complaint. I require a full refund for the items I have never received.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sincerely apologize for your inability to reach us, due to the Covid-19 crisis and social distancing requirements we have limited staffing in our Call Center. While we are working on responding to all email inquiries as quickly as possible, due to the staffing restrictions this has also led to a delay in response. This crisis has also affected all of our manufacturer's, many were forced to cease their manufacturing amidst the regulations of their individual states. This caused many of our backordered items anticipated shipment dates back even further, as these manufacturer's attempted to catch up after being closed or working with limited staff. I have contacted you by telephone and left a voice message just to ensure you would like to proceed with cancelling this back ordered item and receiving a refund, only because I do see that this item is scheduled to arrive and ship out tomorrow. Please let us know as soon as possible how you would like to proceed.
Replied
I ordered a above ground pool pump 1 1/2 hp (Hayward) from Pool Supplies Superstore on 5/29/00 and have not heard from them I have called and
I ordered a above ground pool pump 1 1/2 hp (Hayward) from Pool Supplies Superstore on 5/29/00 and have not heard from them I have called and called never an answer on 800# have sent e-mails,no reply from them,I don't know if I have been scammed or not,all I want is my pump so family can swim in pool asap
The complaint has been investigated and resolved to the customer’s satisfaction.
I sincerely apologize for your inability to reach us, due to the Covid-19 crisis and social distancing requirements we have limited staffing in our Call Center. While we are working on responding to all email inquiries as quickly as possible, due to the staffing restrictions this has also led to a delay in response. We needed to verify information on this order prior to being able to process this for you. We also attempted to contact you 3 different times between telephone and email. As we did not receive a response, this order was not capable of being processed and was cancelled. You have not been billed for this order, I apologize for any inconvenience this may have caused.
I ordered a pool liner. It was back ordered til 7/25. So 2 weeks later now no word. Zero communication. I believe the money has been put back in my account but I want to make sure the order is canceled.r
3 times to reach anyone to ask about my shipment. Now 7 days late. I hate to be scammed here. Just want my product and my account credited for the purchase Not sure why i have been avoided.
Ordered a 6ft hose for pool filter on May 18th
Ordered a 6ft hose for pool filter on May 18th. Tried calling twice the week of the 25th, no one available to answer phones and the system hangs up on you. Sent 3 different emails and have yet to receive a response from anyone regarding my order. At this point, I just want the order cancelled and money refunded.
The complaint has been investigated and resolved to the customer’s satisfaction.
plastic basket strainer connected to pump was broken in transit
Is The Pool Supplies Superstore Legit?
The Pool Supplies Superstore earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
The Pool Supplies Superstore resolved 100% of 13 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Poolsuppliessuperstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Poolsuppliessuperstore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Poolsuppliessuperstore.com you are considering visiting, which is associated with The Pool Supplies Superstore, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The Pool Supplies Superstore as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for The Pool Supplies Superstore have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Poolsuppliessuperstore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Poolsuppliessuperstore.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from The Pool Supplies Superstore.
ordered a pool liner and to this date the company has go e darkened not responding to anything
ordered a pool liner and to this date the company has go e darkened not responding to anything. After numerous emails to the company and daily called I am still missing the liner with no email in regards to update of status. Original order was beginning of June I was told 3-5 days shipping. Money has been paid to company but I do not have my product.
The complaint has been investigated and resolved to the customer’s satisfaction.
The company is emailing me for billing and shipping information after receiving it. It seems to be phishing, I dont want to send them the information again, they have been paid and have correct info.
I sent the defective pool pump back after ComplaintsBoard.com of Wisconsin notified the company. They received it JUly 7,2020.. They told ComplaintsBoard.com that they would credit my credit card account within 72 hours. They have not. The ComplaintsBoard.com complaint ID # is ***. i want a full refund of $514.92.
I ordered from this website and I have not yet received or heard from them since my purchase on June 4, order number ****
I ordered from this website and I have not yet received or heard from them since my purchase on June 4, order number ***. The order is way past its delivery date. I called customer service and emailed them. No answer at all. Every time I call, it just says their customer service is closed at this time, anytime of the day. I've emailed them three times with no reply.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ordered a pool vacuume and three bags of sand
ordered a pool vacuume and three bags of sand. To this date the company has go e dark. After numerous emails to the company and daily called I am still missing I ne bag of sand and never received my pool vacuume. Original order was beginning of May I was told 3-5 days shipping. Money has been paid to company but I do not have my product. Shipping company (Fedex) states they never got shipping info.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sincerely apologize for your inability to reach us, due to the Covid-19 crisis and social distancing requirements we have limited staffing in our Call Center. While we are working on responding to all email inquiries as quickly as possible, due to the staffing restrictions this has also led to a delay in response. I have researched your orders, and it appears the cleaner was lost between leaving our warehouse and the first FedEx terminal, I have issued you a replacement to be sent at no additional cost. You will receive an email when tracking information is available. I also sent a replacement bag of sand from your April order at no additional cost as well. I apologize for any inconveniences, thank you for bringing this issue to our attention.
Replied
I purchased a pool pump from pool supplies superstore, it worked initially but quit working after a couple of weeks
I purchased a pool pump from pool supplies superstore, it worked initially but quit working after a couple of weeks. I have been trying to contact them by email and calling several times over the course of over a month to either get a replacement or a refund. I can't even get a reply from them. I know things are slow due to current covid issues but there is no reason or excuse for not getting any response or being able to reach them by phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sincerely apologize for your inability to reach us, due to the Covid-19 crisis and social distancing requirements we have limited staffing in our Call Center. While we are working on responding to all email inquiries as quickly as possible, due to the staffing restrictions this has also led to a delay in response. I just went ahead and issued you a prepaid shipping label via FedEx to the email address you had provided on the order. Please follow the instructions included in this email to facilitate the return of the defective product back to us. Once the item has been returned we will send a replacement product out to you. If you would rather have a refund issued, please feel free to contact us to let us know.
Placed an order on 8/3 for a 15 foot solar pool cover (order # [protected])
Placed an order on 8/3 for a 15 foot solar pool cover (order # [protected]). The item was on backorder and this was clearly stated. The order also stated expected delivery date of 8/9. It is 8/19 and I've yet to receive the item, nor have I received a shipping notice. I tried to contact the company regarding the issue, and cannot get through on the phone and only receive an automated response via email. I'm concerned this is a scam as I've paid for this product and it does not look like I will receive it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ordered a pool liner and receivedan email stating my order was on back order and an estimated delivery date of 07/35
Ordered a pool liner and receivedan email stating my order was on back order and an estimated delivery date of 07/35. I've tried calling, no one available to answer phones and the system hangs up on you. Ive sent emails and receive an automated response saying they received my email and due to covid would reply as soon as possible. I understand there might be a delay in responding but really over a week. I feel they are just using Covid as an excuse. At this point, I just want the order cancelled and money refunded.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sincerely apologize for your inability to reach us, due to the Covid-19 crisis and social distancing requirements we have limited staffing in our Call Center. While we are working on responding to all email inquiries as quickly as possible, due to the staffing restrictions this has also led to a delay in response. This crisis has also affected all of our manufacturer's, many were forced to cease their manufacturing amidst the regulations of their individual states. This caused many of our backordered items anticipated shipment dates back even further, as these manufacturer's attempted to catch up after being closed or working with limited staff. I have contacted you by telephone and left a voice message just to ensure you would like to proceed with cancelling this back ordered item and receiving a refund, only because I do see that this item is scheduled to arrive and ship out tomorrow. Please let us know as soon as possible how you would like to proceed.
Replied
I purchased a pump from Pool Supplies Superstore
I purchased a pump from Pool Supplies Superstore. I need to return the item and get a refund. I have spent 2 hours on hold attempting to speak to someone about returning the pump. when I call customer service and hit #2 it states that customer service is closed. My attempts are between 8am and 5pm central time. When someone finally answers the phone they tell me that I am in the wrong department. I have tried 3 times and I get the same run around. Pool Supplies Superstore should be embarrassed of their customer service skills
The complaint has been investigated and resolved to the customer’s satisfaction.
I sincerely apologize for your inability to reach us, due to the Covid-19 crisis and social distancing requirements we have limited staffing in our Call Center. While we are working on responding to all email inquiries as quickly as possible, due to the staffing restrictions this has also led to a delay in response. I do see that in the time since this complaint has been submitted it appears you were able to speak with someone at the Company to resolve this issue. I do see that a prepaid label was sent to you and the product has been returned. Please note that a credit was issued today back to the card you used to place the order in full. Please allow approximately 72 business hours for the credit to appear on your cards statement.
I ordered an inground pool pump from this company
I ordered an inground pool pump from this company. I have emailed this company several times (4 at least i believe) to inform then that the pump is cracked and broken and that I would like a refund. I have not received a single response from them since my initial email over a month ago. I spend $362 on this pool pump and it cannot be used. I Would like my money back from them as the equipment was defective and cost quite a bit of money. There is NO customer service. I cannot get through to them on the phone and do not receive emails back from them. I am extremely frustrated with this awful company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Not getting a response back from Pool Super Store
Not getting a response back from Pool Super Store. I've tried their phone and email without any response. The phone line puts you on hold, but no one ever answers. name Billy Schaefer email concerning Order Status comment Not getting a response to my emails and calls. Im at the point where I need to bring in the Better Business, Bureau. Please response to this email. Order Summary Order Number: [protected] Order Date: 3/29 Billing Information Shipping Information Payment Information xxxxxxxxxxxxxn6m7 08/2023 Items Price Qty Subtotal SAND PRO 75 SAND FILTER SYSTMS $329.99 1 $329.99 Sku 6721 Shipping from: Back Ordered Estimated Delivery Date: 05/27
The complaint has been investigated and resolved to the customer’s satisfaction.
I apologize we had been experiencing some technical difficulties that had made it difficult for Customers to reach us, however I do see that in the time since this complaint was submitted one of our representatives had been in contact with you and it appears per your request cancelled you order and prevented this from shipping. We do not bull our Customers for product until it physically ships, so you should not have been charged for this order. Thank you for bringing this issue to our attention.
I have an issue with an item that I purchased a little over a year ago
I have an issue with an item that I purchased a little over a year ago. I had emailed my issue along with pictures to their customer service email and after several days, didn't have anything other than an initial automated response. I called the customer service number that I had to locate via a search online and spent over an hour trying to speak to someone who could help. After long delays, I spoke to someone who was going to transfer me, but the transfer just lead to dead air. I called back and got the same agent who then gave me the direct number in case the transfer wouldn't go through a 2nd time. It didn't go through, so I dialed the number directly. Finally, after about 14min someone picked up and after a brief discussion, said that they wanted to transfer me to their supervisor. I then waited for someone to pick up and after 6 min and more dead air, I hung up. I then called the number yet again and finally got another person who was able to assist me, but I am not satisfied with the result. I had asked for a replacement unit or replacement parts for those that became defective and the company declined as there was only a 1 year manufacturer warranty. I said that it's only a little over a year and that I would expect a pool vacuum to last longer than that and the agent agreed with me, but said that there was nothing that his company can do. I am very disappointed in having spent money on a product that should be more durable than that and only slightly after the expiration of the warranty, nothing can be done...not even a discount given on the purchase of replacement parts.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pool Supplies Superstore Reviews 0
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About The Pool Supplies Superstore
One of the standout features of The Pool Supplies Superstore is the sheer breadth of its inventory. Whether you need chemicals, pumps, filters, heaters, covers, or anything else related to maintaining a swimming pool, they have it all. Their website is easy to navigate, with all products organized by category and subcategory, making it easy to find exactly what you're looking for.
Another key aspect of the website is its customer service. The Pool Supplies Superstore prides themselves on offering friendly, knowledgeable customer service representatives who are available to assist customers with any questions or concerns they may have. They also offer a live chat feature on their website, which allows customers to speak directly with a representative in real-time.
When it comes to pricing, The Pool Supplies Superstore is highly competitive in the market. They offer frequent sales and promotions on their products, as well as a price match guarantee if you find the same product at a lower price elsewhere. In addition, they offer free shipping on orders over $50, which is a significant perk for those who need to stock up on pool supplies.
Overall, The Pool Supplies Superstore is a top-notch retailer for all your swimming pool needs. With a vast selection of products, excellent customer service, and competitive pricing, it's no wonder they've become a trusted name in the industry. Whether you're a seasoned pool owner or just starting out, The Pool Supplies Superstore is definitely worth checking out.
Overview of The Pool Supplies Superstore complaint handling
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The Pool Supplies Superstore Contacts
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The Pool Supplies Superstore phone numbers+1 (800) 372-1325+1 (800) 372-1325Click up if you have successfully reached The Pool Supplies Superstore by calling +1 (800) 372-1325 phone number 0 0 users reported that they have successfully reached The Pool Supplies Superstore by calling +1 (800) 372-1325 phone number Click down if you have unsuccessfully reached The Pool Supplies Superstore by calling +1 (800) 372-1325 phone number 0 0 users reported that they have UNsuccessfully reached The Pool Supplies Superstore by calling +1 (800) 372-1325 phone number
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The Pool Supplies Superstore emailscustomerservice@poolsuppliessuperstore.com79%Confidence score: 79%Support
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The Pool Supplies Superstore address10411 80th Ave, Pleasant Prairie, Wisconsin, 53158-2811, United States
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The Pool Supplies Superstore social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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Bought pump wit proof that has been installed for less then 6 months. Pump has failed and will not warranty.
I purchased a pool liner that is the wrong size. The information on my order and the tag on the box stated the correct size 24x52. I called customer service and spoke with ***. She advised me they do not replace liners after they are installed. I had to install it before I found out it was the wrong size though. I called back and she advised me to email the photos and I did. Over a week later still no response. I emailed again and no response. I have followed the correct installation instructions and had a professional pool installer verify the liner is not the correct size. I don't know what else to do. The liner is not damaged in any way, it is just the wrong size. I asked *** how to measure to check and she did not know and told me someone would get back to me. But evidently that is not going to happen.