The Pool Supplies Superstore
reviews and complaints

I have been waiting for a pump and filter that have never shipped. The money has been out of my account since the order was placed well over three weeks ago. I have emailed 3 times with no response to my complaint. I require a full refund for the items I have never received.

I ordered a above ground pool pump 1 1/2 hp (Hayward) from Pool Supplies Superstore on 5/29/00 and have not heard from them I have called and called never an answer on 800# have sent e-mails,no reply from them,I don't know if I have been scammed or not,all I want is my pump so family can swim in pool asap

Ordered a 6ft hose for pool filter on May 18th. Tried calling twice the week of the 25th, no one available to answer phones and the system hangs up on you. Sent 3 different emails and have yet to receive a response from anyone regarding my order. At this point, I just want the order cancelled and money refunded.

ordered a pool liner and to this date the company has go e darkened not responding to anything. After numerous emails to the company and daily called I am still missing the liner with no email in regards to update of status. Original order was beginning of June I was told 3-5 days shipping. Money has been paid to company but I do not have my product.

I ordered from this website and I have not yet received or heard from them since my purchase on June 4, order number ***. The order is way past its delivery date. I called customer service and emailed them. No answer at all. Every time I call, it just says their customer service is closed at this time, anytime of the day. I've emailed them three times with no reply.

ordered a pool vacuume and three bags of sand. To this date the company has go e dark. After numerous emails to the company and daily called I am still missing I ne bag of sand and never received my pool vacuume. Original order was beginning of May I was told 3-5 days shipping. Money has been paid to company but I do not have my product. Shipping company (Fedex) states they never got shipping info.

I purchased a pool pump from pool supplies superstore, it worked initially but quit working after a couple of weeks. I have been trying to contact them by email and calling several times over the course of over a month to either get a replacement or a refund. I can't even get a reply from them. I know things are slow due to current covid issues but there is no reason or excuse for not getting any response or being able to reach them by phone.

Placed an order on 8/3 for a 15 foot solar pool cover (order # [protected]). The item was on backorder and this was clearly stated. The order also stated expected delivery date of 8/9. It is 8/19 and I've yet to receive the item, nor have I received a shipping notice. I tried to contact the company regarding the issue, and cannot get through on the phone and only receive an automated response via email. I'm concerned this is a scam as I've paid for this product and it does not look like I will receive it.

Ordered a pool liner and receivedan email stating my order was on back order and an estimated delivery date of 07/35. I've tried calling, no one available to answer phones and the system hangs up on you. Ive sent emails and receive an automated response saying they received my email and due to covid would reply as soon as possible. I understand there might be a delay in responding but really over a week. I feel they are just using Covid as an excuse. At this point, I just want the order cancelled and money refunded.

I purchased a pump from Pool Supplies Superstore. I need to return the item and get a refund. I have spent 2 hours on hold attempting to speak to someone about returning the pump. when I call customer service and hit #2 it states that customer service is closed. My attempts are between 8am and 5pm central time. When someone finally answers the phone they tell me that I am in the wrong department. I have tried 3 times and I get the same run around. Pool Supplies Superstore should be embarrassed of their customer service skills

I ordered an inground pool pump from this company. I have emailed this company several times (4 at least i believe) to inform then that the pump is cracked and broken and that I would like a refund. I have not received a single response from them since my initial email over a month ago. I spend $362 on this pool pump and it cannot be used. I Would like my money back from them as the equipment was defective and cost quite a bit of money. There is NO customer service. I cannot get through to them on the phone and do not receive emails back from them. I am extremely frustrated with this awful company.

Not getting a response back from Pool Super Store. I've tried their phone and email without any response. The phone line puts you on hold, but no one ever answers. name Billy Schaefer email concerning Order Status comment Not getting a response to my emails and calls. Im at the point where I need to bring in the Better Business, Bureau. Please response to this email. Order Summary Order Number: [protected] Order Date: 3/29 Billing Information Shipping Information Payment Information xxxxxxxxxxxxxn6m7 08/2023 Items Price Qty Subtotal SAND PRO 75 SAND FILTER SYSTMS $329.99 1 $329.99 Sku 6721 Shipping from: Back Ordered Estimated Delivery Date: 05/27

I have an issue with an item that I purchased a little over a year ago. I had emailed my issue along with pictures to their customer service email and after several days, didn't have anything other than an initial automated response. I called the customer service number that I had to locate via a search online and spent over an hour trying to speak to someone who could help. After long delays, I spoke to someone who was going to transfer me, but the transfer just lead to dead air. I called back and got the same agent who then gave me the direct number in case the transfer wouldn't go through a 2nd time. It didn't go through, so I dialed the number directly. Finally, after about 14min someone picked up and after a brief discussion, said that they wanted to transfer me to their supervisor. I then waited for someone to pick up and after 6 min and more dead air, I hung up. I then called the number yet again and finally got another person who was able to assist me, but I am not satisfied with the result. I had asked for a replacement unit or replacement parts for those that became defective and the company declined as there was only a 1 year manufacturer warranty. I said that it's only a little over a year and that I would expect a pool vacuum to last longer than that and the agent agreed with me, but said that there was nothing that his company can do. I am very disappointed in having spent money on a product that should be more durable than that and only slightly after the expiration of the warranty, nothing can be done...not even a discount given on the purchase of replacement parts.