Blue Haven Pools & Spas / Blue Haven National Management
Reviews and Complaints

We signed the contract on Nov. 2021 and it is now Easter Sunday, 4/23 and still no finished pool. We have been patient for far too long. We understand that Covid may have caused some delay's, then we understood that supplies could have been a problem, and we recently had a rainy season, but it's time for excuses to stop. We've spent a great deal of money for a beautiful pool, but so far we don't see the final outcome. The contractors for each step take months to complete. Why? Our project manager doesn't follow-up with us and he doesn't let us know what is going on. We constantly have to chase him. We are let down by the company and very disappointed. Why does it take so long for our over $100,000 pool to get done?! We want our pool done with great quality service and we want an excellent quality product. So far we found a small crack in the coping. why? But that is all we have so far is coping and gunite and of course the pipe work, but other then that, nothing.

Sincerely, Very disappointed customers in the high desert of California.

We are currently working with the Inland Empire office in Ontario, Ca

In a nutshell, final grade and slope of yard not done correctly. Left a 5ft drop off with minimal slope for rain drainage. We added 3 french drains, drainage rock, erosion blankets, more fill dirt and sod. Yard and fence still eroding after several attempts to resolve ourselves and with BH. Had several landscapers out to view and all point back to the grading was not completed properly.

I had a pool completed by your office at 13720 Jetport Commerce Pkwy location in January 2022. In February, the owner Keith Gad to come back to the project because two weeks before he incorrectly set-up the salt generator. During that visit, I expressed my concerns to him that I felt the water seemed to be dropping faster than I thought evaporation would cause. He was not certain as it was not overly dramatic, and said when he came back in a couple weeks to replace the salt generator cord and to cut and cap off a couple of pvc pipes sticking up in the backyard. He never returned and stopped responding to my emails and phone messages. Over the summer, during our rainy season, I did not notice the water level dropping, however after a period of dry weather recently, I began to notice the water level dropping but at an even greater amount than earlier in the year, at about 2.5 to 3 inches a day. I emailed Keith on 11/17 to inform him. He called me and we spoke about it briefly before we were interrupted by a client call I needed to take, so we agreed I would call him back. I have made several attempts to call him, but no one answers the phone. I have sent emails asking him to call me, but they have not gotten a response from him. This morning, 11/19, I awoke to find that the water dropped nearly 18 inches overnight and I am now seeing sand below one of the jets, which makes me think it was faulty plumbing work during installation that finally gave way.

Pleased do yourself a favor and do not use Blue Haven Pools (Hatfield, PA) if you are considering a pool for your home. They are full of promised and lack any execution. We have completely ripped everything up in our backyard, patio, fence, etc. in prep for out digging. The day of digging they said they did no t have sufficient access. That was after the construction manager, Jeff, was at our home twice and informed us exactly what we had to do to prep for the dig date and we spent an entire weekend doing what Jeff said. Never did Jeff mention any issue with access, even though he was in our backyard twice assessing the project. They left day of digging citing "poor access" and never provided a back up plan or any options. It has been 5 days now and still nothing from Blue Haven. My yard is in shambles and the project still has not begun. They are thieves. They take your money and do nothing they are contractually obligated to do. They should be ashamed to be in business. No one at the company ever has any idea what to do when I call and they pass me around to different people. It is quite the criminal scheme they have going on at Blue Haven in Hatfield, PA.

I was going to buy a pool for my daughter and she talked to Ed. She brung me a picture and a price that was o.k. Then I had my son look up information on this company and the folks involved. My son came up with all sorts of bad information. Ana his wife and him are criminals running from the law. They ripoff folks start their swimming hole and leave them high and dry. This is all over the news in Californa and Mississippi. They even threatened to draw a shotgun on the news folks. Here you can see it http://www.wsmv.com/story/19589567/pool-company-leaves-trail-of-unhappy-customers I just want to let folks know before they make a mistake I almost did. I aint going to let my daughter get this pool from them.

Had a great experience during the sales process, but one our payment was received we had several no call, no show's once the work was scheduled to start - leaving us to call them to determine what had occurred. Frank and Tyler Firetti were some of the most unprofessional folks I have dealt with, and their operation lacked courtesy, accuracy, or even general knowledge of process and what needed to occur. After the 4th no call/no show engagement we terminated our contract with them - they proceeded to charge us $175 as they had drained the pool and drilled out our hydrostatic plugs. When asked if the pool needed to be re-filled to prevent the shell from popping out or if the hydrostatic plugs needed to be repaired I was told by Frank Firetti (Owner) that my pool never had hydrostatic plugs (untrue, the folks that did the work reached out independently to confirm, also validated with another company). Last email thread I had with them is below:

Your contract is terminated. You do not have hydrostats in your pool. Nothing to drill. BHP bears no responsibility and shall assume no liability for your pool shell floating from this day forward.

Frank Firetti
President
BHP

Sent from my T-Mobile 4G LTE Device

-------- Original message --------
From: xxxxxx
Date: 6/25/16 5:21 PM (GMT-05:00)
To: 'Tyler Firetti'
Cc: 'Frank Firetti', 'Shawn Ramandanes', xxxxxx
Subject: RE: Tile and Coping

Hi All,

Blue Haven Pools uses illegal workers to build pools. They cheat the law in order to make more profit. They deny local worker's jobs so they can get cheaper labor from illegals. If you get a single worker that speaks English, you are lucky.

Don't support companies that break the law and will not support local community!

We contracted with Blue Haven Pools in 2006 to install our pool, spa, waterfall and retaining wall. The project was consistently delayed and the workmanship very poor. We paid extra to have spray deck applied to our concrete. Within a few months, the spray deck started to flake off the concrete and we now have large areas that are bare concrete and look awful. At first Blue Haven would return our calls, but then they stopped answering or returning our calls. Now we are told that the Blue Haven franchise and the Concrete Technology Inc. franchise (CTI was the spray deck sub contractor) have gone out of business.

I have been trying to get in contact with some Blue Haven pools for four months now to come out service my blue haven pool and get a quote for installing a heater. I have called their service tech named "Gary" atleast 20 times. He has even gone so far to make three appointments to come by. I have cancelled appointments to sit here waiting all day and he has never shown. DO NOT GIVE THESE PEOPLE YOUR MONEY. THEY ARE CROOKS AND WILL NOT SERVICE YOUR POOL ONCE THEY GET YOUR FAT CHECK! they will not give you the service after the sale. They are a big name with little service.

If you’re considering installing a swimming pool then I wouldn’t recommend Blue Haven Pools but would suggest that you find a company that will deliver on their promises.

We signed a contract with Blue Haven Pools in July after being assured by their salesman that our swimming pool would be constructed in 12 weeks - “6 weeks from signing to start (of construction)”, followed by “6 weeks to build the pool”.

The salesman also assured me that we shouldn’t incur any extra costs over and above the quoted price as there should be no problems with excavation at our property and plenty of local sites for disposal of the soil.

Blue Haven showed signs of incompetence right from start when our pool was delayed in planning because they somehow managed to get the plans wrong (which is quite amazing considering that it’s a simple rectangular 8m x 4m pool in the middle of a large empty space).

Construction eventually started 12 weeks after our signing of the contract.

Straight off the bat we were hit with additional charges of $500 for “extra travel to the tip site” and $200 for “tip fees”.

Next we were charged an extra $300 to re-route a sewage pipe that they managed to break even though it was marked on their plans and I’d repeatedly told them where it was located and had been assured that it was no problem.

Then we were charged an extra $720 for shoring because part of the hole caved in due to their re-routing of the sewage pipe.

Once the concrete shell was eventually poured, and the majority of the installation had been paid for, Blue Haven seemed to lose all interest in finishing the job and every time we called the “construction co-ordinator” it felt as though he was just stringing us along with one excuse after another as to why our job was being delayed.

Now it’s the 15th Dec (20 weeks after signing the contract) and we have an unsightly concrete shell in our yard for our Christmas guests to admire!

I’ve today been informed that the pool isn’t going to be finished until sometime next year.

If it wasn't so late in the day and we hadn't already paid these people so much money I'd drop them and take my business to a company with a higher standard of customer service.

So, as I said at the start, if you’re considering installing a swimming pool then I’d recommend that you give Blue Haven a miss and choose a more reliable company.

We contracted with Blue Haven Pools of Pensacola / Panhandle (Gulf Breeze, FL) in 2006 to install our pool, spa, waterfall and retaining wall. The project was consistently delayed and the workmanship very poor. We paid extra to have spray deck applied to our concrete. Within a few months, the spray deck started to flake off the concrete and we now have large areas that are bare concrete and look awful.
At first Blue Haven would return our calls, but then they stopped answering or returning our calls. Now we are told that the Blue Haven franchise and the Concrete Technology Inc. franchise (CTI was the spray deck sub contractor) have gone out of business.

We have contacted both Blue Haven Pools Corporate and CTI Corporate but neither company was willing to offer ANY ASSISTANCE. Blue Haven Pools Corporate would not even respond to our e-mail and there is no telephone number listed on their website.

The fact is that the Blue Haven Pool franchise is still operating in our area at the same telephone number with many of the same employees. When I spoke with the Mark, the General Manager, I was told that they were a different company and he was unwilling to offer any help.

We are now in the process of spending $15, 000 to correct the many problems that Blue Haven Pools left us.

This is the most unprofessional organization that I have ever had the misfortune to work with. Their workmanship is poor, their staff unprofessional and no one is willing to stand behind their work or products. Avoid Blue Haven Pools of the Panhandle at all cost!

my husband and I decided to install an in the ground pool about ten years ago. we had Blue Haven do the job. It costs 25 grand. We were told the filtration system was so good that cleaning and maintaining it would be minimal. after several yaears and much hard work and more money, it turned out the filter was found to be extremely inadaquate for our 20 thousand gallon pool! Our new pool professional said it was meant for a spa! we had it replaced for 800.00, but the damage is done!

Blue Haven pools came here and gave me a price for a pool. Well after giving them a 6k deposit they never came here to install the pool. They are crooks don't do anything with Blue haven pools. And the salesman Glenn from Long island. Don't trust anything he says. One more thing my kids that were hoping to have the pool in this summer do not have one and now they will stay home all summer with no pool thanks to www.Bluehavenpools.com . They are crooks. They will steal your hard earned money. Do not trust Blue haven pools.

I was ripped off for 85 dollars and regret ever use blue haven pools products or services again. It is better for America that this company be sued where law sees acceptable and that it is bankrupt and removed so as not to be used by Americans ever again- all people's names (all levels of management and employees) will never be used for work in this field again and able to abuse the population for their greedy gains.

Only good business is the way in America. let that be known.

thank you very much for helping me tell you and for spreading the word.

Honesty is the best policy and so is best customer service.

In 2003 I had a pool built by Blue Haven Pools. For the last two years I've been calling to get them to honor the "life time warranty" against leaks. I started again this year on 4/19. I've talked to many people over the course of my effort and have two calls into the General Manager, Mark Dana (who hasn't returned my calls). I need my pool fixed and the money I've spent to get them to fix the pool.

I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The understanding was that Blue Haven would wait to hear from my bank prior to depositing the check due to the fact that I was using a construction loan to pay for it and that they would go ahead and run my permits on March 24 I left for a family vacation upon my return 1 month later nothing had been done I sent an email to the sales Manager, Mr G my primary point of contact who was also present on 3/13. And explained to him that I was disappointed that they had done nothing and given that fact I was going to look elsewhere for my pool. I also looked on the Montgomery County permit offices web site and saw that no permit had ever been filed on my behalf by Blue Haven.

I should mention that during my initial meeting and the reason that Mike Greene, a sales manager was present in the first place was that I was told this was Mr. T first meeting as a rep of the company and that both he and Mr G were previously employed by a company who was in financial trouble and so they felt it was time to move on.

At this point Blue Haven had still not cashed my check. Mike called me and was very apologetic tried to blame his associate (lic # 87876) the sales person on the job and the individual who signed my contract on March 13, but said he would take care of the deposit return.

On May 2, I received a call from my bank who indicated that my account was overdrawn and that I was being charged for several returned checks. I logged into my account and was stunned to see that Blue Haven had gone ahead and cashed the check, (see attached check) without telling me two days after my emails and conversations with Mr. G. on April 11, 2008. Needless to say I would consider this to be a deceptive business practice. I could have after all put a stop payment on the check when I corresponded with Mike Greene but took his word for it when he told me he would arrange for its return.

On May 6, 2008 I called Blue Haven and spoke to a lady in their accounting group who said they would arrange for the return of my check in the Friday May 10 check run. I thanked her sent her an email of my entire correspondence with Mr. G. and assumed all would be fine. To this day Monday May 19, 2008 I have tried on several occasions to phone Patrick Livingston the GM of the Blue Haven office in Manassas, VA but he has not responded to any of my voice mails. I have been told by accounting that they intend on exercising the three day cancel clause of my contract and have no intention of returning my deposit and that a letter has been sent

Hard to believe but the Story gets better

During this time I began to work and call on several other companies When one of them came to my office I explained to them the situation with Blue Haven and Mr. G and T and was amazed to find that while Mr. T was in my office he was actually an employee of the other co but had signed the Blue Haven contract!

Having said all of this I would like to file a complaint against Blue Haven Pools Lic.# 39524, Mr. Jerry T Lic. # 87876 and Mr. Mike G Lice # N/A. They basically want to cash a check and get paid for having done nothing for me but lie and mislead. They are a classic example of a company which employs unreasonable business practice and having now looked them up in the BBB, I see that I am not the only person who had had issue with them. I hope that MHIC and websites like this is able to help other consumers from getting defrauded by Blue Haven Pools. I have all the correspondence of these emails and would happily send them on to whomever needs/wants them.