Bob Howard Acura
Reviews and Complaints

I for one have never had a problem they would not make good. The service department does good work and keeps me informed.

I bought a brand new Acura RDX and turned out to be a lemon! Thought I was going to have to write a bad review but Rob *** understood the situation and was very fair in making it right for me. Now I have a 2020 Buick Envision. Thanks Rob!

Normal gap refund should take 4-6 weeks it's been 3 months. The gap insurance company processed the refund back to the dealer then the dealer said they had to fwd it to Houston office and now it's been 6 weeks.i got a email from the financial dept bob howard, Joshua Barrett saying the "checks in the mail" That was 4 weeks ago I call and get the run around I email and get no reply. Next is file a complaint here.

Extremely disappointed! I was Lied to through every aspect of the deal I made when I went in there to buy my car. From being told that the lender required me to purchase an extended warranty all the way to being shown an extreme misrepresentation of the vehicle history report. Now I'm stuck in a vehicle that not only requires very expensive repairs for problems that the dealership had to have known about when they sold it to me, but also a vehicle that I'm unable to trade out of because of its history the was misrepresented to me by the dealership. I'm seeing other reviews from people who seem to have had a far better experience than I did but as for me, this is the last time I set foot on a Bob Howard lot and I'm making sure everyone I talk to knows about my experience. If I could give a zero star rating I absolutely would. I urge you to be very CAUTIOUS when shopping here.

Here is the body of email I sent to GM of Bob Howard Toyota Aaron. Complaints also were filed with Attorney General office and FTC: Hello Mr., I decided to address you first before I'll go any further with my experience of buying a car from your dealership. First of all, financing interest rate. I sent the copies of my preapproval letter from Capital One and the offer to the sale guy (see attached) that clearly says my interest rate is 12.29%. George told me it's ok to fly to sign papers and pick up the car. By the time I got to the dealership (I had to fly from Houston), the rate magically went up to an unimaginable 18.79% and now it is from Wells Fargo. Hard to argue when you are 400 miles from home, right? Especially after the offer from Capital One conveniently expired the day before. Fraud or deceptive practice? Next, doc fee. Nothing I can argue about that, it is your right to impose any kind of fee. Morality of that is not of my business. However, your sales guy stated something which never happens: include TX state tax in this fee (see attached screenshot). Next is GAP. I told the financial guy, I don't need it, but he replies: this is a part of the loan agreement and I have to get it. By the way, he forgot to provide a copy of GAP to me (very conveniently too). Deceptive practices again. But, believe me, I would even bother to write this email just all of that I stated above until I discovered a so-called Superior Protection Contract worth $499, which NOBODY mentioned, was sold to me! With the maximum benefit of $1000 for 7 years, or $500 per claim! You are kidding! (see attached). Deceptive practices for sure! Mr., It's up to you as manager to make it right. The interest rate stays, nothing we can do about that. It will cost me a small amount since the whole purpose of buying this car was to boost my credit history and I will pay it off in 6 months. But GAP and Superior Protection (thanks to a special cancellation provision for Texas) must go. I cannot cancel GAP without my copy. And please, save my time by canceling both from your side. I could easily do it a different way: send the body of this email to Capital One, FTC, etc. Then cancel both contracts myself. But I believe in good nature. Everybody makes mistakes. Please let me know ASAP by email or call me at a convenient time. Sincerely, Azamat

My Experience at *** Howard Collision:I dropped off my car off on April 6th. I was told two weeks to make the repairs. I received a text from *** Howard with a link that I could follow the progress. Not a lot of detail but it did tell where we were in the process. It also said two weeks with a date of April 20th. Now I realize that those are projected dates but two weeks was plenty of time for my repairs. On the Tuesday the 20th (projected date) I received no call from the collision center so I called. I was sent to an extension that the voicemail was full so I had to call back and was able to leave a message at that extension. I received no response on Tuesday. Called again Wednesday with no response. Called Thursday and asked to hold until I was able to talk to someone. I spoke with someone, couldnt clearly hear the name and he was not sure what was going on but would check. I actually received a call back but with the disappointing news that my car had not even been painted. I was told how difficult a job my car repair was and my special paint would make the job longer. So I was told it would be at the latest another week. At this point, the nice web based repair tracker is no use... It still says April 20th. I called on The following Tuesday to check if we were on track for Thursday with no response. I called Wednesday with no response. On Thursday and was able to actually talk to somebody! I was assured that were on track but at the very latest it would be Friday. It was not ready on Thursday. I knew because I called not someone from the center. I was assured on Friday morning we were on track for end of day but could not give me an estimated time. I receive a call that my car is ready and I quote all buttoned up late Friday afternoon but in the same breath was told something was overlooked and not completed bit that I could come get it and bring it back for finish it up or I leave it there to fix on Monday. I asked to speak with his supervisor. I explained my frustrations and he said he would try to have my car ready by the end of day Monday. Next Tuesday they will have had my car for 4 weeks. 4 weeks to replace the bumper, rear quarter panel and rear tail light. I cannot not even imagine if I had more damage how long it would take. It is really shame on me for taking it there. *** had issues in the past with different issues than the current ones but it is a known place for me and *** certified. I will not make the same mistake again. I picked up my car today and it was dirty inside and out. The inside of my car looks like they left the windows down and kept my car outside the entire 4 weeks they had it. My car is missing the caps to the ceiling liner. Around one of those holes there is grease or dirt from when removed. The line between the two tones of paint on my rear quarter panel is not clean. I was told when I brought my car in it would as good as new. I wish that was true.After *** Howard repaired my car for the second time, because they couldnt get it right the first time, they left both terminals of the battery unscrewed and unsecured, which resulted in a complete lose of power. I was picking up dinner, so this left me stranded and dinner getting cold until I could do their work for them and at least hand tighten until I got to some tools. I drive all over *** and I cannot imagine having a total loss of power in the middle of nowhere. I will NEVER EVER recommend this body shop to anyone.

I purchased a vehicle and about a week after driving it the check engine light had come on and the tire pressure sensor light as well. I went back to the dealer and they wanted me to cover these repairs and yes i know i purchased and "as-is" vehicle but the problem that was found is something that does not just break over night. This part was already broken and it is a safety issue. I drove this vehicle with a broken drive shaft and me and my family could have been seriously injured or even hurt others if it would have malfunctioned or broken completely before the dealer could get me in for a repair. I do not feel it should be my responsibility to pay for this repair as the dealer should of had no right to sell me this unsafe vehicle and im not sure what their 150 point inspection covers if it missed a broken drive shaft.

I bought car and they said they would fix all I said needed done not to tell finance people there was problems with it they would fix it took me taking car car to them BECAUSE they wouldn't come get it like they said they would they had car for over 2weeks brought it to me and they had damaged the fender and didn't put gas back in that they drove out and I had to put gas in the loaner they put me in said they would reimburse me but never did I took it to Mercedes to just go ahead and use the extended warranty that we bought come to find out it didn't cover anything and looked at both contracts they had us sign and they changed warranty without telling me or my husband now I'm stuck in a car that impaying 11158.00 and a worthless warranty i have tried to call and they don't take my phone calles so this is what I decided I have to do

I purchased a "new" 2021 Honda Accord Sport SE from Hector and Lovato. When I arrived it was probably 30 minutes before closing and we did a quick walk around the "new" car I was purchasing. I did not test drive the car , since it was new, and I told the salesperson I just wanted to make sure there were no dents, dings ,scratches or dead bodies in the trunk... "don't worry it's brand new" was his response. After signing the paperwork the dealership was closed and I had to wait for Lovato to come back and fill up the car . When he arrived again with the car I noticed a rock chip in the window. Lovato took a picture of the windshield and said not to worry he would Get it fixed . At that point is when I failed - I should have refused delivery of the vehicle and taken my trade in back. The next day my wife hand washed the car and noticed that there were Rockchips all over the bumper and drivers side head lamp. I would like the windshield, bumper,headlamp replaced

5/5 purchase vehicle with the pretense and assurance by salesman and mechanic that a known issue part will be replaced and fix the A/C free of costs. Back order on part about 3 weeks as it had already been ordered. Honda let us purchase and drive it off the lot pre-repair without proper paperwork stating the owed part in the contract and wouldn't let us have said paperwork. 5/19 part arrives. 5/24 vehicle taken into service department about 10 a.m. No communication until 6:30 p.m. on pick up. Part was replaced but did not fix the issue. Reception had no communication from mechanic on why. 5/25 vehicle taken back to service department about 8 a.m. Told we shouldn't have taken the car as it had an open ticket. Turns out the part defective is the compressor. 5/26 No communication on status of car. Called four times and no call back on three different departments. Told we can't get out of the contract as it's been too long. Robbed by Bob Howard Honda OKC out of $9k lemon.

I purchased a 2016 Honda Civic on 06/20 from Bob Howard Honda at 13201 N Kelley Ave, Oklahoma City, OK. The car was not certified so I paid the certification fee of $1,650 to have it certified. According to all the literature on the Honda website and the certification checklist, windshields are something that is supposed to be looked at during the certification process. When I went to pick up the car after it had been certified, I noticed a crack in the windshield. My assumption is that this is something that should have been fixed or replaced because the Certified Program Standards clearly state "OEM OR NON OEM WINDSHIELDS CONTAINING CRACKS, CHIPS, SCRATCHES AND PITTING MUST BE REPAIRED AND/OR REPLACED WITH HONDA GENUINE GLASS." I contacted the salesman that sold me the car to request that it be fixed since it should have been during the certification process. He told me I could call roadside assistance to get it fixed. I then received a satisfaction survey so I filled it out honestly. The service advisor by the name of Brandon called me and left me two very unprofessional voicemails which I have saved. The windshield still hasn't been repaired or replaced. I feel that it should be given that the windshield is on the certification multi point inspection.

I purchased a car from Bob Howard Buick GMC on August 5 with an extended warranty. I decided to cancel warranty and went back in on August 9 to sign the cancellation form. The form indicates that processinf should take 3 to 4 weeks. I started contacting the dealership in October as I had received no refund. I called the Finance Manager *** at least 3 times, leaving voicemail and never received a call back. I finally spoke with a *** and he asked me to email him a copy of the signed cancellation form, which I did. He replied that he had received it and would do some checking to see what the hold up was. I received no more correspondence from him, so I went on the Contact Us page on their website and explained my situation. I received a response back from the General Manager *** thanking me for considering buying a car from them. I sent a response back to his business email explaining that's not what I had contacted them about and received no response from him. I have called a couple of times since and have not been able to actually speak with someone. I contacted the warranty company and they have not received the cancellation because they told me that my warranty is active. I have run out of ways to try to get my refund of $2,522. I expect a full refund because I did sign the paperwork before the 30 days was up.

We took our 20 year old daughter into trade in her old vehicle and get a new one on 3/2. The salesman Jamel Redmond said he had the perfect vehicle for her, as we had already filled out a pre-credit application and told him the amount and what we were looking for. He drove up a vehicle and she liked it so we went into Vaughn's office the finance guy and signed all the legal contracts and purchase agreement and she drove away in her new car leaving her old car behind as a trade in an down payment. A few days later the dealership called wanting her bank statements and proof of income, we told them they never asked for any of that and if they needed it they should of asked for it before we signed the contracts and drove away in her new vehicle. They have continued to call and threaten her to take the car back. I told them they entered a legally binding contract and a deal is a deal. She could not return the car in a few days if she decided she did not want it. A deal is a deal,. This is their fault they needed this information and did not get it not hers. They are trying to back out of a legally binding contract and take advantage of a 20 year old female. They are trying to scam her and have already taken her old car and gave her a new one, This is so unprofessional and they need to leave her alone and abide by the contract they entered into with her!

On May 20, I brought my Chevy Tahoe to the dealership due to extreme shaking while driving highway and turnpike speeds (70+ mph) and a ticking noise. Initially, the mechanic was unable to find any issues/reasons for the shaking as nothing was showing up on their diagnostic instruments. I was then informed the front differential and the transfers case had to replaced and by replacing these two items, the above noted issues would be fixed. After spending almost $5,000 the above issue was still not fixed. When I picked up the vehicle on June 12th, after being informed the issues were fixed, the shaking was WORSE. The next business day, Monday, June 15th, I had my service consultant and the mechanic ride with me. During the drive, I inquired about due diligence, ensuring no shaking at the noted speeds in the service notes, 70+ mph. The mechanic stated he did not reach those speeds. The mechanic also stated the shaking/vibrations were different. The vehicle was then road forced and the issue was fixed. Spoke with the GM on Thursday, August 27th after no response from the service manager and explained the above, Informed the money will not be refunded because the problem was eventually was fixed. When it was brought up again, I was then told these repairs would fix the problem, he stated, they should have never said that and he still had to pay staff and parts. He then went on stating the vehicle was at its end of life and recommended to not fix the vehicle anymore and to buy a newer one and would "take care of me" because the service manager thought highly of my as a customer over the last 5+ years. Contacted Chevy Customer Assistance, Casey at [protected] ext. 5916942 (case ***) and attempted to contact the Service Manager several times between 6/15 and Friday, August 21st without success.

I purchased a 2009 Volkswagen Tiguan on 9/26 from Bob Howard Nissan for $6800 with extended warranty $3000. The car ran 3-4 weeks and one day exactly after I made the purchase and then stopped working. I called Bob Howard Nissan, and was told to take the car to Allen Samuels Volkswagen to get the car repaired. I was told the car had several issues and the grand total would to fix it would be $4000. I gave Allen Samuels the warranty info, but they would not cover the car costs. I told Bob Howard Nissan, and they requested I bring the car to their service department because they were the only ones that could fix it. Two weeks after I had my car towed to Bob Howard, they called and said it was ready. The next morning, the car still had issues going the speed limit. I took it back and demanded a loaner until it was totally fixed. I received the loaner, and have had it over a month at this point. I went back to Bob Howard on 12/18 to ask them to buy me out of my auto loan or give me a newer car with less problems. They offered me a filthy, newer car with higher mileage. I did not accept this car, so they told me I would not get approved for a loan so they would try to fix my car again. While there on 12/18, I asked for a service repair report and was given one. Nothing had been fixed, they only ran a maintenance report which showed what did not work on the car. I spoke with another salesman, and he told me he personally sold the car twice before I purchased it and it had been brought back both times. I have honestly lost all hope and faith in this car, more importantly, Bob Howard as a whole. Even after purchasing two vehicles, I feel like they have just mistreated me because I did not want a brand new $20k+ car. I just want to be done with the whole ordeal and I want them to buy me out of my auto loan so that I can go to a more reputable company to purchase a vehicle.

10 months ago we purchased a 2015 chevy tahoe with paperwork stating the odometer it had 100000 miles. Which was incorrect mileage we found out later.. We had put no more than 4000 miles on the vehicle since the purchase of 10 months. Last week the check engine light came on and we immediately took it to bob howard toyota in hopes to speak with *** the manager at bob howard toyota where we purchased the vehicle. We were told by employees to take it to the chevy service center so we did. They told us we had warranty and that they would take a look at it and see what was going on. The service member Taylor Trip was very professional and friendly and the ONLY employee in this company who has helped us! He told us that basically the engine was consuming oil and running on 7 cylinders. And it was a problem the lifetime of the vehicle. He stated after inspectiON the motor needed to be replaced. He also stated he had never seen this problem before and it was unusual because the car was in perfect condition besides this problem with the engine. He advised us that it needed to be inspected further by insurance. After the inspection we were told the motor infact was going to be replaced. So we agreed to this replacement. However... Days later we are advised that due to not having a reman they were going to do a motor swap with a like milage vehicle. We were not ok with this. So we went to *** again to work this out. In a meeting with *** things did infact get a little heated but when Aaron landon came into the room it went completely unprofessional to a yelling match. He told my wife that she was ungreatful and what didnt she get that they were not going to put a new motor.. Which was a 1500 dollar difference that they would have to put out to make this right. We asked to speak to a higher member of management and were told NO to look for it online. And that we were done with the conversation not going to work with us. He disrespected my wife.