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I purchased Gillette Fusion Replacement Blades on BONANZA.
http://www.bonanza.com/listings/Gillette-Fusion-Replacement-Blades-4-Cartridges/104936119?utm_campaign=offer_activity_notify&utm_medium=email&utm_source=email
I just received the package today and when I opened the package, it was not in the original box but in an opened package AND 2 OF THE RAZORS WERE USED!
This is unethical, dishonest and unsanitary!
When I contact Bonanza, the customer support did not apologize or understand and told me to solve myself with the seller. No consumer protection or support.
The complaint has been investigated and resolved to the customer’s satisfaction.
First off, MARK IS A ### A-Hole! He will play games such as making up lame ### excuses saying he cant bill your credit card for fees, when everyone else on this planet has no problem with it. SECOND - when he suspends your store, Bonaza will send emails to all the buyers telling them to file disputes against you. THIRD - Dont ever believe that Ecommerce Bytes Award, it was all insider BS Mark was doing. Trying to get existing sellers - to the point of forcing them to give Bonaza 5 Stars or else he would suspend your store. JUDY IS COOL THOUGH but A-HOLE MARK is her boss.
As far as problems that buyer's have, its correct, your problem is with the seller not the site. The site is a hosting platform for sellers and buyers to transact with each other. Buyers are lazy and will always try to get someone else to do their work for them. So these so called buyer complaints - they get all pissed off when Bonanza or someone else says, you have to do the work yourself. The buyer is the one that read the description, made the purchase, chose the seller to buy it from, so if there's a problem contact the seller and do the work. The second the buyer has to lift one finger they lift 20 of them just to complain. So if any buyer has a problem with a seller, contact them 2-3 times, if you cant resolve it professionally then file a dispute with PayPal. And buyers dont play your little games, like pretending to play stupid, or making threats. Some of you do it - but there are some out there that think they can make threats to get their point across.
But overall, as a seller get your site up and running and then let Bonanza pocket the expenses. Get the most expensive charges and use a credit card with a limit like a s mall one and let Mark the A-hole sit there with the expenses of it. Another thing is that you cant start building you store and boom they hit you with a system review. You get around the 450 product range and then boom your hit with a review and you cant add anymore items. They do that to protect their own as-ses and no one elses.
But Bonanza they will stab anyone and everyone in the back to protect themselves. Thats the truth.
Yep same happen to me, suddenly I can't login, no explanation. Well except the fact I question their commission structure and improper charging and a couple other flaws and was slightly unethical ! Take it all the way and Good Luck, I'm filling my complaint tomorrow morning !
Mark:
I was going to join your site to sell but now I've changed my mind. I read the posts from BTDOWNLOADS.
I agree with BTDOWNLOADS 100%!
I had the same situation at Ebay and was treated EXACTLY the same as you are treating btdownloads.
First, it is the buyer's responsibility to READ the listing, thoroughly. If they disagree with the contract, they
should not bid. If the shipping time said 1 - 2 weeks, then that is what is in the contract. By You, Mark,
agreeing with the Buyer, shows your other sellers that you are not willing to honor a contract. So sad.
I did so want to sell on your site, but because of this, I have changed my mind. YOU NEED TO REMOVE THE
NEGATIVE FEEDBACK THAT BTDOWNLOADS RECEIVED FROM THAT PARTICULAR BUYER, and then
REMOVE your ego, and start running the business you claim to be.
I don't agree.
When buying online, whether it be Ebay, Amazon, Etsy, or Bonanza, the sale is between the buyer and the seller.
The online source has nothing to do with anything.
That is why buyers should look at feedback.
Any reputable seller will handle problems fast, but you have to contact the seller, not the auction house.
I suspect most negative reviews are from either newbies or from paid negative posters.
Yes, paid neg posters do exist.
Traffic On This Site Is Indeed POOR.
Unless The Seller Is Willing To Pay 19% Of The Sale Or More..
This Site Should Be Able To Retire With These FEES !
6% & 9 % The Lowest Fees Might Get A Sale Or Two A Month If Your Lucky. We Sale 25 K A Month Between Amazon & Ebay.
19% Or More Return Is A Great Great Return For This Bonanza Site. Not For ANY Seller.
This Site Is A Waste
Over Over Priced !