Gillette’s earns a 1.1-star rating from 171 reviews, showing that the majority of grooming product users are dissatisfied with their shaving equipment.
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A Trusted Choice for Quality Shaving Products
When it comes to grooming essentials, Gillette stands out as a trusted choice for quality shaving products. With a rating of 4.6 stars from satisfied customers, Gillette has proven its commitment to providing top-notch razors and shaving accessories. Customers appreciate the convenience of finding Gillette products easily available in nearby shops, ensuring a hassle-free shaving experience. The brand's razors are not only sharp but also of excellent quality, making them a preferred choice for many. Gillette's range of shaving gels and foams further complements their razors, offering a complete grooming solution. If you're looking for a reliable brand that delivers on both performance and value, Gillette is the go-to option for a smooth and comfortable shave.
Useless item
The Gillette Labs Razor Travel case kit. It is totally useless, for two reasons:
1. With a new blade, the Labs razor feels less sharp and smooth than an ordinary Fusion blade used 15-20 times (just tested this morning).
2. The Labs kit is a big plastic box with a heavy foot for the razor inside (presumably to be used in the hotel rooms bathroom?). Both size and weight makes the kit useless for travels.
Recommendation: Do NOT buy this item.
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Pros
- Innovative shaving technology
- Wide range of grooming products
- Global brand recognition
- Commitment to sustainability
- Extensive research and development
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Cons
- Premium pricing strategy limits market reach.
- Environmental concerns over disposable razors.
- Intense competition from online shaving clubs.
- Patent expirations invite generic competition.
Gillette Complaints 169
Gillette Pro Shave Gel
So first of all this is more of a suggestion than a complaint because I really like the product. The problem is if elderly like myself with any kind of arturitis problem in the area of hands, thumb, or fingers it is almost impossible to despense the gel without placing the container on a flat surface or at least a hard surface such as the edge of the sink and kind of use two hands to push the despensing button. The Gillette Pro Container is the only product that has this issue, all other gel shave containers work fine. So even though I loved the product I wouldn’t buy again because of this problem. sThe despensing mechanism needs to be improved to satisfy those of us Who have reached their older years. Thanks for listening. Love the product.
Phil Bill
1 Leslie Drive
Goffstown, NH 03044
[protected]
Gillette Labs Heated Razor
Hi. On the 26th June 2023 (Bank Reference Northwich VIS) I purchased a Gillette Labs Heated Mens Razor for my son. Some six weeks later he noticed a number of cuts / scratches appearing during use. On looking further it appeared that a strand of wire had protruded through the head of the razor which was causing the problem. I managed to cut the strand, with a pair of stout wire cutters, and he has continued to use it with no further ill effects and the heating transfer is still in operation. However it is not the kind of thing expected from a product of Gillette
Desired outcome: Replacement
Gillette Clinical deoderant
I bought a brand new container of Gillette Clinical Deodorant last week at a local Publix. I have been using Gillette Clinical for some time. When I first used the new container on Friday, 8/18, it would not allow me to turn the applicator dial easily After a few tries, it essentially exploded with the part (small holes) on the top popping off and a rather large amount of the product exiting the main container body. The applicator is now inoperable. I will happly exchange this one for one that works. Send me the postage.
Desired outcome: Exchange for new applicator.
Is Gillette Legit?
Gillette earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Gillette. The company provides a physical address, 26 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gillette has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Gillette.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gillette.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Gillette.com you are considering visiting, which is associated with Gillette, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Gillette is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Gillette as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Gillette website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Gillette.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Gillette has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 169 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Gillette. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Satin care sensitive skin ladues shave gel with aloe vera
After shaving my legs in the shower yesterday I heard a hissing noise. I lifted the shave gel can up to my ear and the noise was coming from the spray outlet of the can. I have only used this gel a couple if times and now all the gas has leaked from the can and it is no longer functional. Fortunately I quickly moved the can away from my face in order that I did not inhale any of the gas. As you can see from the photo there is nothing coming out of the tin with the button pressed firmly down.
Desired outcome: A voucher for a replacement can please
Gillette Labs quick rinse shaving foam
I purchased this product, considerably more expensive than the standard Gillette shaving foam I normally use, to try it, and found it better, however the foam started ok, but then turned to a real liquid instead of foam, however much I shook it etc, what has gone wrong ?
It was purchased in Morrisons in the UK about 4 weeks ago.
240 ml 3 '319' in a box, no other numbers etc,
the receipt for it has been disposed of, I don't expect to keep receipts for 'everyday' items unless they have a warranty
Desired outcome: I would like a replacement or be recompensed
Gillette products at Walmart
I went Shopping at the walmart located at
360 Harbison Blvd, Columbia, SC 29212
Walmart Supercenter #1164
for Gillette razors and Gillette products and this store has most Gillette products locked up in a glass case and you CANT get anyone to open it.
I contacted the manager of the store and they couldn’t locate the key and after 30 minutes they still couldn’t find the key. I went back 2 weeks later and guess what they still couldn’t find the key, I went back a week later and attempted a 3rd time to ask someone at walmart to open the locked glass case to purchase Gillette products and still they couldn’t locate the key. So I went to another walmart super center 15 minutes away in a town over in Lexington sc and they had the same problem they couldn’t locate the key to the glass case.
Gillette has to be loosing lots of money. I finally just switched razor brands and I now order my razors online. I’m very curious if Gillette is only using these locked cases as advertisement instead of selling their products or is the store managers of these 2 Walmarts worthless ?
Desired outcome: I would definitely hold the store managers responsible at Walmart as this problem has been ongoing for a minimum of 3 weeks that I know of and has probably been going on much longer.
Public care for down there!
Your down there care commercials are definitely not what my kids or any of us need to be subjected too. Are you trying to prime the next generation for your profits ?
Obviously a new market but can't you leave it to when kids and selective adults shouldn't be subjected to your offensive commercials. Can you have respect for those that are disgusted by yourcommercials at inappropriate times?
Put the dollar signs away and give us a choice and don't say don't watch, I wouldn't if you would quit assaulting us with your offensive commercials that get repeated twice in one commercial. I used to respect Gillette now I have nothing but discust for your decision as a company. Many people feel that way especially those with young children. Think about changing your marketing it would be so appreciated.
Desired outcome: Change your commercials and target adults not children.
new shaving foam can dispenser
Just purchased a can of your shaving foam that I have been buying for years and discovered you have altered the dispenser on the top of the can which seems impossible to use and does not dispense the foam. After much struggling to try and work out how to operate it foam ended up all over the bathroom mirror rather then in the palm of my hand.
Will not be struggling anymore and with reluctance will be changing to a different brand.
There is an old saying "If it ain't broke, don't fix it"
Desired outcome: Change back to an easier simple dispenser.
Pro glide refill cartridge package of 8
12/1/22 I purchased a refill cartridge for my Gillette Pro Glide Razor. The refill Cartridges were not as good as what came with the original razor. The refill razor cartridges were dull and did not last as long as the original cartridge that came with the razor.
I was disappointed with this because the refill cartridges are expensive, and I purchased them because the original cartridge in the original razor worked so well and gave me a smooth shave.
Desired outcome: I would like a coupon to replace my dull Gillette Pro Glide Cartridges I purchased. I also suggest better quality assurance control in reference to the sharpness of the razors in the refill cartridges.
Gillette Fusion Blades
I am wondering what happened to your Gillette Fusion blades. I have been using them for years. Probably sense they first came out. They gave me a wonderful shave. Now I have bought 3 four blade cartridges and 2 that I can't use because they are so dull that they want to pull my whiskers out instead of cutting them. The 3rd one cuts, but I have discarded blades that were sharper than these are. I'm afraid to buy another one as I could be throwing good money after bad. If this is the quality these blades are going to be I guess I'll just have to change to another brand.
Desired outcome: I would like to have the 3 cartridges replaced and see if they are of any better quality.
Gillette fusion razor blades
Hi i purchased four new fusion razor blades which are not good quality i have used Gillette blades my whole life now seventy five, The blades have a code which is 217 4B C80 B33 I bought the razor a while ago and the blades were included but since used them purchased new one's that are poor quality and cannot get a good shave i would like this resolved as Gillette blades to me are the best.
Gillette fusion 5 4 cartridges 2 packages
I bought two packages of 4 cartridges for the Gillette fusion5 since we own 3 for our family and usually one blade last awhile this time the blades where dull and cut our body parts my name is Kevin machado I purchased them at Walmart on old forest road in Lynchburg Virginia on November 21st 2022,I've never had any issues or complaints before I love your products usually but not this time
Desired outcome: Please refund me for the same of 2 packages of 4 cartridges for power Gillette Fusion 5 blades
Mach 3 razor blades
Imagine my dismay when, after spending over $30 CAD on an 8 pack of blades, I open the package and find out that they don't fit my Gillette handle! Unreturnable because of the opened package.
I think that it is reprehensible, bordering on usury, that your company can sell replacement packages that don't fit other Gillette handles.
The handle that I have is for the double blade product of which there were none in the store where I made my purchase. I assumed that as they were both Gillette products that they would match. I understand the concept of "buyer beware" but one would think that a company the size of yours, let alone the cost of blades, would be more customer friendly. Instead, you obviously don't care.
I am a 71-year-old retiree living on my government pensions and the cost of living is tough enough let alone being ripped off by a major corporation.
Desired outcome: A handle supplied by Gillette that is suitable for Mach 3.
Fomey mens shave cream
Gillette Foamy Classic Shave Foam for Men,...
$9.49
Gillette Foamy Classic Shave Foam for Men,...
4.6 5420 reviews
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Whoever pulled this stupid move of Changing a 100-year-old formula needs to go back and see what happened to Coke when they just took it off the market - no one changes an Icon smell that has been in existence for 80 years - dumb move, bring Regular Original Back now.
Mike Feimer
Desired outcome: complained 2 weeks ago no answer
Regular Regular shave cream replacing Regular Original
This move to what you think the public wants: rates right up there with Coke changing to the New Coke. 55 years ago, my father introduced me to the Original Gillett shave cream, and I have used it ever since. A wonderful man's scent leaves your face smooth and soft with a hint of that wonderful scent all day long.
How disappointed can one be picking up what I thought was the Original scent can of shave cream and smearing the Regular Regular cream on my face? This is one of the worst-smelling shave cream scents I have ever been exposed to.
Let me guess - some MBA 4-eyed F___ came up with this idea. Someone that has no idea what it takes to build multiple generations of consistency and reliability into a Brand like Gillette = good God, I remember the ads for Boxing back in the 50s and 60s all sponsored by Gillette, What a disappointment I really thought you guys know what you had - Apparently Not - now I have to find a replacement.
Desired outcome: Change back to Regular Original, or I will not buy your products again. There are a lot of blade companies - only one Original scent Gillette - not anymore.Respond to : Mike Feimer - [protected]@aol.com
Mach 3 razor blades
Dear Sir/Madam:
Have been a very pleased user of the Mach 3 razor/blades for years: However, have purchased three different sets of blades, in the last
few weeks, theses blades are horrible. Feel like old, old used blades: Besides tearing up my skin, have to go over again with an electric razor. What has changed? The Mach 3 used to be, (in my opinion) the best razor ever.
The first package I bought was from CVS< second from Dollar general, then, a box on Amazon: these I believe were made in Asia somewhere, but thought, what the heck, can't be any worse than what I have already purchased, May was well shave with a dull knife:
Not looking for free blades or anything like that: but these are not the quality I have enjoyed all these years from Gillette.
Something must have gone wrong in quality control, terrible, terrible.
Desired outcome: Company would check quality control
Gillette Foamy Regular
New scent is discusting! I have used this product for thirty plus years and now I must find a new one. Most companies add a product, they don't destroy an established product. I was in retail management for over fifty years, I don't understand this move at all. You might want to look into those responsible & review their credits. I thought I'd give my view before moving on to another product.
Respectfully,
Gene Bond
[protected]@aol.com
Desired outcome: Keep manufacturing the original Gillette Foamy Regular & rename the new scent, but not as Regular.
Pubic hair commercial
As of today my family and I will not be allowing a penny of our hard earned money to go to Gillette, a company who thinks it’s appropriate to have a commercial on Tubi during prime time television about such a private matter as pubic hair. I have small children, this is far from age appropriate and seems like just another step to desensitize them to the disgust that this country is trying pass as normal. This commercial should be removed from the air completely. There is no need for it, all it has done is made me despise this company.
Desired outcome: Remove pubic hair commercial immediately and apologize to all families with young children who you have taken away the parents rights to teach such matters to them at an age appropriate time.
regular foamy shave cream
I have been using the regular shave cream since the 1970s and have never
had a issue with the product. Now there is a chemical smell to the product that is very unpleasant. This product used to be orderless more or less and now is not.
It smells like the sensitive skin product. Do you think I might have bought a mislabeled product? If not I will not be using your product anymore. Michael
Desired outcome: Original unscented foamy shave cream
you might have bought a mislabeled or tampered can. altho most companies change the formula after a while to make it better. sometimes they change the labels colors and layout to better fit a new look. you might have bought the one that looked like it was the regular can but may have been another product.
Razor blades
My husband has a Atra razor that he loves but we can't find razors for it.
About Gillette
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4. Detailing the experience:
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- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
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Overview of Gillette complaint handling
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Gillette Contacts
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Gillette emailsquestions@gillette.com100%Confidence score: 100%Support
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Gillette addressGillette, 1 Gillette Park, South Boston, Massachusetts, 02127, United States
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Gillette social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 18, 2024
Most discussed complaints
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regular foamy shave creamOur Commitment
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