Gillette’s earns a 1.1-star rating from 171 reviews, showing that the majority of grooming product users are dissatisfied with their shaving equipment.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Fusion battery powered
The vibrator on the razor has stopped working a few months after I purchased it.
Desired outcome: Replacement
Add on tv with woman shaving and showing pubic hairs !
We were sitting in a restaurant with a huge screen TV and we had our grandsons with us. Age almost 4 and almost 2. They had been looking up at the TV screens just to see what was on there while we were waiting for our food. All of a sudden my husband had the most shocked look on his face and said you can't believe what they just put on there for the Gillette shaving add. You just lost us as customers. Nobody wants to see a woman's pubic hairs in her crotch for a shaving commercial. It made us all sick. How disgusting !
Desired outcome: REMOVE THIS ADD AND HAVE SOME DECENCY AND RESPECT FOR OTHERS AND ESPECIALLY CHILDREN !
Razors
I would like to express my deep dissatisfaction and disappointment with your products.
I had a handle bought with a set of blades. When I used up all blades I bought another set but they didn't fit the handle so I bought another handle but it don't fit blades. I went and bought another set of razors but they didn't fin neither handle. After spending small fortune on your razors ( and they are quite expensive) I am still not able to shave. I am very frustrated with your shaving devises. I think it is very deceitful on you part making unmatching parts to force customers into buying unnecessary more of your products especially in these already economically hard times.
Advertising of new venus on tv
My husband and I were watching TV today. An advertisement for the new Gillette Venus Pubic Hair and Skin razor was advertised. In the "Pissed Terms and Conditions" it says under the complaint guidelines that "harassment, defamatory materials, profanity, and other objectionable content" was prohibited as is "inappropriate, offensive, or lewd photos and videos." The advertisement of the Venus Pubic Hair and Skin razor was just that which you so state We found the ad to be defamatory to women and objectionable to parents, grandparents, and children. We are asking for you to remove this advertisement immediately!
Desired outcome: Removal of ad re: New Venus Pubic Hair and Skin ad
Mach 3 blades xl
Yesterday April 13 I bought an XL pack of Mach 3 blades from a local Morrison's supermarket.
The razors came in a plastic box which try as I might defeated me in trying to open it.
Today I will try and return the razor box to the supermarket and ask for their help.
I understand that these high value items need to be protected but as an old man I really struggled to figure out a way into the box without resorting to violence !
This as you can imagine is very inconvenient as I am trying to limit the time I spend out and about due to the pandemic.
I felt it was worth bringing to your attention my frustration as I have been a !oyal Gillette customer for many years.
Thank you
Dennis Reynard
[protected]@hotmail.co.uk
venus razor for pubic hair
The commercial for the Venus Razor for women's private area is very offensive, even my husband was taken abake by this commercial. It's so shoking, liking someone put pornography on our television! As a show of disgust - I would not buy your product. You can advertise that you have a razor for a women's personal needs without enticing perverts & bringing porno into our homes.
Thank you for your consideration in this matter.
Desired outcome: take commercial off the air
Gillette Treo Incident
I bought a 8 razor box of Gillette Treo at Walmart, Olathe Kansas. While shaving my head using a Gillette Treo the shaver cut my head, I have sustained a gash/ cut on my head in a very noticeable spot and am requesting that the company handle this matter prior to me releasing any reviews or Better Business comments regarding my incident. Thank you.
Desired outcome: Rectify Injury due to product craftsmanship....
Trac ii razor blades
I wanted to participte in the p&g nfl - spend $50, get $15 rebate. I purchased 4 - trcii 10 - packs from walgreens on december 3. I went online to get the required information, however, instead of mail-in or fax options, they wanted the receipts uploaded, which i cannot do. So i called p&g corporate @1-513-983-1100. I got a very nice woman, that could not help me. Instead she gave me a transfer to gillette, with their phone number being, 1-800-445-5388. I get another girl on the phone, i told her what happened, then she said, she could barely hear me and that there was loud music in the background. I said there is no music playing...The after 5 minutes, click, she hung up. This neat trick is always used when you have untrained customer service reps, that do not know how to handle a certain problem and cannot be bothered. I will not call them up anymore for $15.00 lousy dollars, but fo a huge company like p&g to have mediocre workers, is beyond me.
Skinguard razors and refills
Bought my husband a Gillette SkinGuard razor and a package of refills. He liked the razors but when he opened the package of refills we couldn't get them to go into the razors. Looking over the razor you flip it over and on the razor it says Mach 3 not Skinguard. Then you look at the refills the plastic holder that the razors are in says Gillette Fusions in a Skinguard package. I bought them both at the same time.
Mach 3 razor blades
Would it be possible to make your Mach 3 replacement blades to be put in an easy opening pack. The reason for this is; you don't know your blade needs changing until you have started shaving, and your sealed packs are very difficult to get into once your shave is under way and you have wet hands.
Foamy menthol can is faulty or the product
This can is faulty or the product... when you press the top of can it spits out a bit of runny shaving creme. Numbers on can 0 47400 30331 7 and 90727056. Numer on bottom of can 62218323A1. If you have any idea what could be wrong, please advise. We always use Gillette products but are very disappointed in this one.
Thank you
Muriel Little
111429 Grey Rd. 14
Conn, Ontario N0G 1N0
new gillette skinguard razor
I recently bought the new skinguard gillette razors to try and was very dissatisfied with it. I use gillette for my razors and most of the time they do a pretty good job giving me a clean shave. The skinguard razors did not touch the growth of hair that I was shaving, left me with a feeling of if I did not shave and I had to go back to my other razor to achieve the results I wanted. I spent almost 30 dollars between the new razor and additional blades and just feel that it was a waste as they do not work. I use gillette shaving cream and have had no issues as I say with other gillette razors. Im just wondering if I could get some sort of refund or coupon for a different gillette razor as I do not want to use any other brand. If you cannot I understand and thank you for your time. My email if you need anything else is [protected]@gmail.com. These were purchased at the walmart in cicero ny, however I did throw my reciept away by accident and was unable to find. Again thank you for your time.
unethical behavior, please forward to ceo
To whom it may concern:
Because you advertise on the state owned dishonest Fox News, who recently called the activist teen who has given her childhood in hopes of having an adulthood, a "mentally ill Swedish child", I will no longer be patronizing your store/products.
A sincere public apology could reverse this
gillette fusion proglide 5
I need to know what is wrong with your razor blades! I have gone out and bought 2 sets of these blades, paid a fortune for them and still can only get 2 shavings out of them! I have used your blades for years and the 5 blade design was the smoothest shave ever! I shave every other day and I am gong through the double pack to quick! What is wrong with your blades?
fusion 5 shave gel
Hello, this is the second time I have encountered this issue with the 200ml fusion 5 shave gel. The can is only half empty and no longer discharges any gel (or very little) when the trigger is pushed down fully. Barcode reads 7702018465132. Number on the bottom of the can is 9037789610. Expiry date 02/22. see attached files. I don't have the receipt anymore as it was purchased months ago, most likely from Tesco Extra in Lichfield, UK.
Regards
Duncan
+44 (0)[protected]
manufacturers coupon expired
Hi Customer Service,
My coupon expired on 09/30/2019 for one Gillette Shave Cream (# [protected]). Will you kindly forward an up to date coupon. Thank you for your cooperation.
I enjoy Gillette products and they work well on my face, the shaving cream lathers up well and the razor dances across my face leaving me with a very clean shave.
Arnold Lefkowitz
3908 Parkside Lane
Hollywood, FL. 33021
[protected]
fusion5 razors
How does one open this plastic container, enclosing the razors? I have You Tubed with NO luck! Aside from running over the package, we can NOT get it open! It seems ridiculous to have to use a Dremel tool to open it, like one person used to open it! You Tube showed some gentleman smashing it with a hammer, using a pry device, screwdrivers, and a sharp knife! Someone else suggested using magnets, which seems ridiculous to have to go this extreme to open a box of razors!? And, magnets did not work for us either! PLEASE inform us of any easy opening method, so we can use these razors!
gillette fusion 5 chill
I have used Gillette Power Fusion razors for years. I have been using the Gillette Fusion 5 Proshield Chill for months now. What has happened on several occasions is the top blue shield strip coming off the razor even after only after 2 or 3 shaves. Which then makes me nervous using the trimmer of which the blue strip protected the blade! This is both uncomfortable and dangerous!
venus razor sensitive
I came across this product and wanted to try it because I'm a fan of the regular venus. I'm extremely disappointed to find after one use its covered in rust and has not been treated any different than any other razor I use that does not rust.
I'm really dissatisfied with this product and feel it's not worth the money at all. I could have got the same result with an inexpensive razor.
sensitive razor
First off I'm a black Male, I've been using magic shave for years. I saw the commercial on the sensitive razor decided to give it a try
I've been using it for 2 months never have I ever in my life had as many hair bump, ingrown hair . I have one that is so bad the right side of my face that it has swollen up
Its very uncomfortable . It's to the point where I might need medical attention on this. Your product is not as acrute as you advertise. I just need to know who to send my doctor bill to? Way to many hair bumps for it to be sensitive.
Gillette Reviews 0
If you represent Gillette, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Gillette
Here is a guide on how to file a complaint against Gillette on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Gillette in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about the key areas you are complaining about.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the issue and the company's response.
- Describe the personal impact of the issue.
5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Make sure to follow these steps to effectively file a complaint against Gillette on ComplaintsBoard.com.
Overview of Gillette complaint handling
-
Gillette Contacts
-
Gillette phone numbers1800 641 8201800 641 820Click up if you have successfully reached Gillette by calling 1800 641 820 phone number 5 5 users reported that they have successfully reached Gillette by calling 1800 641 820 phone number Click down if you have unsuccessfully reached Gillette by calling 1800 641 820 phone number 13 13 users reported that they have UNsuccessfully reached Gillette by calling 1800 641 820 phone number50%Confidence scoreAustralia & New Zealand800 000 5071800 000 5071Click up if you have successfully reached Gillette by calling 800 000 5071 phone number 3 3 users reported that they have successfully reached Gillette by calling 800 000 5071 phone number Click down if you have unsuccessfully reached Gillette by calling 800 000 5071 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling 800 000 5071 phone number100%Confidence scoreAustria & Germany8800 200 20208800 200 2020Click up if you have successfully reached Gillette by calling 8800 200 2020 phone number 1 1 users reported that they have successfully reached Gillette by calling 8800 200 2020 phone number Click down if you have unsuccessfully reached Gillette by calling 8800 200 2020 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling 8800 200 2020 phone number100%Confidence scoreRussia800 244 0039800 244 0039Click up if you have successfully reached Gillette by calling 800 244 0039 phone number 2 2 users reported that they have successfully reached Gillette by calling 800 244 0039 phone number Click down if you have unsuccessfully reached Gillette by calling 800 244 0039 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling 800 244 0039 phone number100%Confidence scoreMiddle East+1 (800) 123-7024+1 (800) 123-7024Click up if you have successfully reached Gillette by calling +1 (800) 123-7024 phone number 0 0 users reported that they have successfully reached Gillette by calling +1 (800) 123-7024 phone number Click down if you have unsuccessfully reached Gillette by calling +1 (800) 123-7024 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +1 (800) 123-7024 phone numberMexico+1 (800) 445-5388+1 (800) 445-5388Click up if you have successfully reached Gillette by calling +1 (800) 445-5388 phone number 0 0 users reported that they have successfully reached Gillette by calling +1 (800) 445-5388 phone number Click down if you have unsuccessfully reached Gillette by calling +1 (800) 445-5388 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +1 (800) 445-5388 phone numberUSA and Canada+44 800 174 543+44 800 174 543Click up if you have successfully reached Gillette by calling +44 800 174 543 phone number 1 1 users reported that they have successfully reached Gillette by calling +44 800 174 543 phone number Click down if you have unsuccessfully reached Gillette by calling +44 800 174 543 phone number 9 9 users reported that they have UNsuccessfully reached Gillette by calling +44 800 174 543 phone numberUnited Kingdom & Ireland+32 800 944 806+32 800 944 806Click up if you have successfully reached Gillette by calling +32 800 944 806 phone number 1 1 users reported that they have successfully reached Gillette by calling +32 800 944 806 phone number Click down if you have unsuccessfully reached Gillette by calling +32 800 944 806 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +32 800 944 806 phone number100%Confidence scoreBelgium+420 800 113 322+420 800 113 322Click up if you have successfully reached Gillette by calling +420 800 113 322 phone number 1 1 users reported that they have successfully reached Gillette by calling +420 800 113 322 phone number Click down if you have unsuccessfully reached Gillette by calling +420 800 113 322 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +420 800 113 322 phone number100%Confidence scoreCzech Republic+33 800 944 806+33 800 944 806Click up if you have successfully reached Gillette by calling +33 800 944 806 phone number 1 1 users reported that they have successfully reached Gillette by calling +33 800 944 806 phone number Click down if you have unsuccessfully reached Gillette by calling +33 800 944 806 phone number 1 1 users reported that they have UNsuccessfully reached Gillette by calling +33 800 944 806 phone numberFrance+30 800 801 3456+30 800 801 3456Click up if you have successfully reached Gillette by calling +30 800 801 3456 phone number 1 1 users reported that they have successfully reached Gillette by calling +30 800 801 3456 phone number Click down if you have unsuccessfully reached Gillette by calling +30 800 801 3456 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +30 800 801 3456 phone number100%Confidence scoreGreece+36 614 511 256+36 614 511 256Click up if you have successfully reached Gillette by calling +36 614 511 256 phone number 1 1 users reported that they have successfully reached Gillette by calling +36 614 511 256 phone number Click down if you have unsuccessfully reached Gillette by calling +36 614 511 256 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +36 614 511 256 phone number100%Confidence scoreHungary+39 800 125 656+39 800 125 656Click up if you have successfully reached Gillette by calling +39 800 125 656 phone number 1 1 users reported that they have successfully reached Gillette by calling +39 800 125 656 phone number Click down if you have unsuccessfully reached Gillette by calling +39 800 125 656 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +39 800 125 656 phone number100%Confidence scoreItaly+48 801 258 825+48 801 258 825Click up if you have successfully reached Gillette by calling +48 801 258 825 phone number 1 1 users reported that they have successfully reached Gillette by calling +48 801 258 825 phone number Click down if you have unsuccessfully reached Gillette by calling +48 801 258 825 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +48 801 258 825 phone number100%Confidence scorePoland+351 800 780 194+351 800 780 194Click up if you have successfully reached Gillette by calling +351 800 780 194 phone number 1 1 users reported that they have successfully reached Gillette by calling +351 800 780 194 phone number Click down if you have unsuccessfully reached Gillette by calling +351 800 780 194 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +351 800 780 194 phone number100%Confidence scorePortugal+34 900 801 505+34 900 801 505Click up if you have successfully reached Gillette by calling +34 900 801 505 phone number 1 1 users reported that they have successfully reached Gillette by calling +34 900 801 505 phone number Click down if you have unsuccessfully reached Gillette by calling +34 900 801 505 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +34 900 801 505 phone number100%Confidence scoreSpain+41 800 000 5071+41 800 000 5071Click up if you have successfully reached Gillette by calling +41 800 000 5071 phone number 2 2 users reported that they have successfully reached Gillette by calling +41 800 000 5071 phone number Click down if you have unsuccessfully reached Gillette by calling +41 800 000 5071 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +41 800 000 5071 phone number100%Confidence scoreSwitzerland+90 850 220 0911+90 850 220 0911Click up if you have successfully reached Gillette by calling +90 850 220 0911 phone number 1 1 users reported that they have successfully reached Gillette by calling +90 850 220 0911 phone number Click down if you have unsuccessfully reached Gillette by calling +90 850 220 0911 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +90 850 220 0911 phone number100%Confidence scoreTurkey+86 400 833 3010+86 400 833 3010Click up if you have successfully reached Gillette by calling +86 400 833 3010 phone number 1 1 users reported that they have successfully reached Gillette by calling +86 400 833 3010 phone number Click down if you have unsuccessfully reached Gillette by calling +86 400 833 3010 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +86 400 833 3010 phone number100%Confidence scoreChina+91 222 494 2113+91 222 494 2113Click up if you have successfully reached Gillette by calling +91 222 494 2113 phone number 2 2 users reported that they have successfully reached Gillette by calling +91 222 494 2113 phone number Click down if you have unsuccessfully reached Gillette by calling +91 222 494 2113 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +91 222 494 2113 phone number100%Confidence scoreIndia+62 800 140 2869+62 800 140 2869Click up if you have successfully reached Gillette by calling +62 800 140 2869 phone number 1 1 users reported that they have successfully reached Gillette by calling +62 800 140 2869 phone number Click down if you have unsuccessfully reached Gillette by calling +62 800 140 2869 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +62 800 140 2869 phone number100%Confidence scoreIndonesia+81 120 113 937+81 120 113 937Click up if you have successfully reached Gillette by calling +81 120 113 937 phone number 1 1 users reported that they have successfully reached Gillette by calling +81 120 113 937 phone number Click down if you have unsuccessfully reached Gillette by calling +81 120 113 937 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +81 120 113 937 phone number100%Confidence scoreJapan+82 809 206 000+82 809 206 000Click up if you have successfully reached Gillette by calling +82 809 206 000 phone number 1 1 users reported that they have successfully reached Gillette by calling +82 809 206 000 phone number Click down if you have unsuccessfully reached Gillette by calling +82 809 206 000 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +82 809 206 000 phone number100%Confidence scoreSouth Korea+54 800 222 0420+54 800 222 0420Click up if you have successfully reached Gillette by calling +54 800 222 0420 phone number 1 1 users reported that they have successfully reached Gillette by calling +54 800 222 0420 phone number Click down if you have unsuccessfully reached Gillette by calling +54 800 222 0420 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +54 800 222 0420 phone number100%Confidence scoreArgentina+52 800 011 5051+52 800 011 5051Click up if you have successfully reached Gillette by calling +52 800 011 5051 phone number 1 1 users reported that they have successfully reached Gillette by calling +52 800 011 5051 phone number Click down if you have unsuccessfully reached Gillette by calling +52 800 011 5051 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +52 800 011 5051 phone number100%Confidence scoreBrazil+56 800 222 972+56 800 222 972Click up if you have successfully reached Gillette by calling +56 800 222 972 phone number 1 1 users reported that they have successfully reached Gillette by calling +56 800 222 972 phone number Click down if you have unsuccessfully reached Gillette by calling +56 800 222 972 phone number 0 0 users reported that they have UNsuccessfully reached Gillette by calling +56 800 222 972 phone number100%Confidence scoreChile
-
Gillette emailsquestions@gillette.com100%Confidence score: 100%Support
-
Gillette addressGillette, 1 Gillette Park, South Boston, Massachusetts, 02127, United States
-
Gillette social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 18, 2024
Most discussed Gillette complaints
customer service (product locked)Recent comments about Gillette company
regular foamy shave creamOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!