Al Madina Hypermarket
Reviews and Complaints

I bought 2 t-shirt and 2 pants first the supervisor coming to me and told me they have offer buy 1 get 1 after when I go to cashier for payment suddenly he come with his card and paid from his card when I not agree to pay that payment he said go and talk very rudely...before 2 days also when I gone there he just pay from his card and take payment from phillipino lady (cashier)...my concern only pls inform the madina staff don't pay by them self customer should be pay...for little discount don't use your own card

Sir
I visited today for shopping. While making a bill cash counter guy not asked do u need a bag. And I got a own bag in my hand and he charged for that and paking I said him I got a bag why you giving your bags. He saying to me that you should inform before. I told him brother I got a bag in my hand its very visible ok atleast you have to ask right. He is very rude to me and saying get u r stuff and go quickly. Is that kind of customerservice you have. You guys not teaching a proper customer service. How come he s rude on me. You can check the camera. And I called that store manager he was not there another fellow who came and saying simply sorry. Guys you should need a customer service with polite and not this kind of service and I belive its super market. But your staff behave like a fish market. Am not his slave rude on me. I need a proper explanation from your side.

Thanks
Anis rahman
[protected]

Hi im Ravi Samriya From India,

My Mobile Number is [protected]

Just I purchase some Groceries from Al madina hypermarket jebel ali mall, that Cashier Girl DIVYA GURUMURTHI Not working properly , She is Talking with your Staff and not Responding Costumer

I pay money, And Still im Waiting my Groceries, She didn’t Pack my Groceries in bag , 4 Times I told him Pack my Groceries and She ignored me , And She Shouting this is not my Work , After one more Gay came and he also Shouting on me , This is Not a Good way to talk with Costumer,

You can Check CCTV footage,this is very rude, behave with customer, I hope you will discuss with your team

Hello Team,

I went to Al Madia hypermarket in Central mall near Sharaf dg metro station. I saw in the booklet of 24,25,26 May 2024 that fresh chiken is 11.99, but unfortunately once I reached there it was 15.99aed and I didnt buy it. On the same booklet Sadia chiken 1000gm its 12.99 and I bought 1200 gm Sadia chiken griller and they cahrged 17.50 aed. Unfortunately I noticed this once I reach home. Kindly clarify this.

I visited there store adjacent to sharaf dg metro station, where their security staff used singular salutations, misbehaved, raised his voice and alleged me of theft, despite of me showing them the labels tagged from Lulu.Ironically the products they were alleging me were not there in their store,being a female I felt very humiliated and was surprised that none of their staff told him anything , all male staff were enjoying the scene, I will not be going to their store anymore , I raised the complaint on their app but no one responded , this shows how seriously they take misbehaviour with the customer.

Delivery service- we order for water 4 liters 2 bottles they are saying they cannot do delivery and after too much talk they agreed to deliVer . We are near to this supermarket only 5 minutes to our flat . When said our door password is this number they said they cannot do this delivery because they don’t know how to type numbers . Why this people always doing like this ? Very irresponsible talk from this people . Al madhina al nahdha 2 near to nesto supermarket .

Date : 21/11/2023

Time : 7:56 pm night

I have been buying groceries and all other items from madina shop for so many months. I have purchased from shop directly as well as home delivery. But nowadays, the service is too bad and am not satisfied with the delivery team. Once i message them about my order through whatsapp they are always telling that delivery will be late. Today i ordered something in the morning itself, but there was no response from the team about delivery. Shop al madina build well al Asayel street, jebel ali industrial area Dubai tel + [protected]

Hi Sir/Ma'am,

I am Rajiv Kumar. I work in Mango Hypermarket Doddakannelli branch as CSA . My emp. ID: PHM0000427. I am on leave from 14th of Sept to 25th October with HR and Manager approval. They have n't released my Sep month salary. But when I called and messaged multiple times then they released my Salary rs7000 for sep month.

And today HE texted me not to come to work because we don't want 9hrs people. We want 12 hrs of people. And HR told me in a message that You can send mail or messages anywhere I manage all these things. So your mail or message will be useless.

If I want to hire you then you can do a job here. If I do not want to work here then you couldn't work here.

Please take a look at my issue.

Thanks,

Rajiv

Date - 11/06/2023

Time -5:10 Pm

Complaint Against - Mango Madina Hypermarket, Near Al Khail gate.

Ordered Food & Grocery items at 12:30 pm & they have confirmed the delivery within 3-4 Hours to my Stay which is hardly 1 km away. i followed up with them on 3:30pm for delivery they have replied items are picking up & will deliver soon. Even after 5:00 Pm they have not delivered the items & replying items are arranging for delivery .

Even i have informed them the urgency & they are totally ignoring it .

Worst delivery service.

I called them several times to place an order. Their response is they don't understand the location which is literally 7 minutes away from their location, they make you hold the call until they all finish discussing and return with an answer like there is no person to deliver.

And this happens every time.

Location: Al Madina supermarket, Gurfa street, Fujairah

I am always bought a fresh fish in Al Madina shopping center, Muwaileh Maliha Road. The fish is fresh but they will not clean properly and is not a first time. The people or paying money for the fish and It's not even properly cut or clean. While cutting, they're wasting the fish. Kindly advise them. Other who are buying inform them to clean properly after clean, check if they cleaned...

I went to your store near Sharf DG metro, I brought my shopping bag and your security guard didn't let me enter into your store, it's just shopping bag,not bag pack not duffle bag, I just want to buy something in your store and your guard make me uncomfortable to enter into your store. I leave your store today. I was your regular customer but I feel uncomfortable today.

Today 5th Nov 11.55pm shabiya 11 brach manager surprise me he told me they cannot cut the coconut beacuse all staff busy and today offer, although i am regular customer for this branch and staff know me that m drinking coconut water every day.but today shock and have a look on those words what manager says busy and today offer to not cut coconut,common it take only 1 min to cut but hurt alot

Not recommend this branch.

I visited your branch in central mall. I was shocked to see the freezer broken, with all food inside, and it had become soft and unfrozen.

I informed, the person in charge, there was no manager available, the person was so rude.

I don't feel he understands the seriousness of the situation.

Why was the food not removed and put into a working freezer.

The food clearly states 'DO NOT RE FREEZE ONCE UN FROZEN '

The staff member is clearly not trained or competent to handle food in my view.

Im afraid, people are going to get very sick from this supermarket

Something needs to be done.

Your home delivery so pathetic and your staff including supervisor all are clueless and dump 👎👎👎👎 they don’t know know anything.

Pathetic service

[protected]

Bought eggs from madina supermarket, expiry date is still far, but all eggs are funguses..

About 15 days before bought the item, don’t have bill.. as I’m not keeping it..

I don’t remember the exact date of purchase but I bought this egg carat in July end.. as I don’t keep bills with me.. but I’m buying eggs from madina.. that’s why I’m sure this is the product from madina..

you can chk in ur records, you will surely find the bill.

06/07/2022 Time 06:20 PM

I had a purchase today from Al Madina hyper market and during the time of payment the cashier (a male Saudi) on counter number 07 told that he won’t do the billing and asked us to go to the next counter that is counter number 08 where a (Lady Saudi cashier) also refused to do the billing and immediately another customer came and the above mentioned cashiers started to do the billing…I had notified the same to Saudi floor supervisor but no action was taken at the time…

Being a regular customer of Madina didn’t expect such kind of negligence from the cashiers…These kinds of attitude makes us feel not to come to the same place again.