Born Shoes / Born Footwear
Reviews and Complaints

I recently made a purchase from bornshoes.com. I tried on both the shoes and boots in my home when the package arrived. I felt as though the both pairs were too snug. They arrived on a Thursday, I had sent it back to the company on the following Tuesday. I paid $288. and they are refusing to accept my return. They are claiming that the shoes are wore which they aren't. I just tried them on in my house. I returned the items to the company and they sent them back to me. I don't want those ugly and uncomfortable shoes.

I purchased a pair of born shoes for my husband a couple of years ago. He is a school teacher. He has only wore them 3 times. I have several pair of born shoes and a pair of mules just fell apart on Friday August 23, 2019. I had to throw them a way, the shoe repair guy said he could not fix it, the bottom of the shoe cracked in half. So I told my husband about it, and he said since you brought it up and should me his born shoes. The bottom is cracked, on one shoe, and I purchased them at Carson's or Bonton's there no longer in business. Something needs to be done! Columbia stands behind there footwear, Born shoes are not cheap

I bought two pairs of Born shoes, tried them on in my apartment, and returned them both in the same boxes and package that they both came in a week or two later. Never wore either out of the apt, or even out of the bedroom.

Born is refunding me for one pair but not both. They claim the other pair has dog hair on the soles, which indicates wear that renders them unrefundable. I have two dogs. There's always dog hair in the apt. It's not possible for one pair to have dog hair on the bottom but for the other not to have dog hair on the bottom since they were worn on the same floor for the same limited amount of time.

I was told the warehouse has photos of the shoes. I haven't seen them. And I haven't received the other pair back yet either, which I assume they'll charge me a postage fee. For all I know, someone in the warehouse tried them on and got the bottoms dirty. Or more likely, Born is willing to cheat a longtime customer to avoid refunding $65.

Born was once a decent company that made a good shoe that was worth the cost. I will never buy anything from Born Shoes again, and I will spread the message as far and wide as I can. Just another company ripping off its own customers.

My complaint is on a pair Of born shoes. They have been in my closet stored in shoe box. I put the shoes on, walked threw the house and the sole of the shoe crumbled!
I contacted Customer service they can't help me due to the shoes being over a year old. They gave me a phone number to call. I called! All I was able to file a complaint with the company and there product.
I hope the picture shows how defective the shoes are, and the materials they using making there shoes.
No shoe should fall apart like this!
I will never purchase born shoes!
The soles are made of a flexible foam substance that does not hold up. The leather on the shoes are in perfect condition.
I hope the company looks at this!

I recently had another pair of Born men's leather slides come apart. Although I purchased them a few years ago, they had only been worn around the house a few times since I bought them and had hardly any wear on the soles as you can see. I noticed that there were a few small pieces of rubber on the floor, but I just thought that they were things that got caught in the treads of my sneakers that I brought in from outdoors. On the morning of May 9, 2019, I noticed that the slides seemed to be fitting rather loosely and discoverd that both shoes were coming apart. This also happened several years ago with a similar pair of Born leather slides, but I just thought that it was a fluke at the time. I decided to do a search to see if anyone else had problems with Born footwear and discovered this website. I now see that Born has very serious quality issues with their footwear. I have what some might call a shoe addiction and have many pairs of shoes, and some don't get worn very often. Some of my shoes were purchased over 20 years ago, but because I take very good care of them they are still in very good condtion and last me for years. I have heal savers put on them if appropriate, always clean and polish them after each wear, and store them with shoe trees in their original box. There is no reason why a pair of shoes that have hardly any wear to fall apart like this. This is the last time that I have this problem because I will never buy another pair of Born slides or shoes ever again!

I got a pair of Clogs for xmas, it seams that they were purchased at outlet store, I did not used them until this week, the inseam came off after using them twice. I sent the pictures to customer service and they don't care. They are discontinued so can not be replaced, when the only thing different is the "new ones" is a metal ornament. They are cheaply made in China. Not only they lost a customer like many who have posted but I will make sure to speak the word.

The last 2 pair of Born shoes I bought were iof such poor construction that the sole came apart from the upper before I could even wear them out if the house!

I have long been a devotee of Born shoes since I purchased a pair of leather boots 20 years ago, which I still wear. I have at least a dozen pair of their shoes and never had an incident until recently. Sadly, the quality is now terrible. The craftsmanship is shoddy.

I am extremely disappointed and will NOT be purchasing this brand again.

A week ago I had been driving my car. When I got out I noticed a pile of crumbly stuff under the gas pedal. The whole bottom of my shoe had disintegrated! Loved the comfort, feel, and look of these shoes but the soles are absolute junk! Almost bought another pair the day before this happened--so glad I didn't. Don't think I'll ever buy another pair of Borne shoes!

I purchased these clogs at TJ Maxx Feb 2018 at the end of the season. I pulled them out to wear this Fall and they are crumbling! See attached pics! I contacted Born and they advised me that the last time they produced this shoe was 2011. Really? If so, refuse to buy BORN shoes from TJ Maxx. The Born rep asked that I sent him pics. He stated that he could send me a coupon for 50% off Born online. I sent him the pics. He replied that he was currently out of coupons for 50% off. Just as well, I will never buy BORN again. All of these shoes are being made abroad and God only knows what is in these rubber soles. It feels like asphalt crumbling!

Had these Born shoes along with some Clarks that I wear periodically. Put this pair on this morning & they felt sticky. After about 2 steps the shoe felt rather strange. This is what happened. The soles with some white cotton were on the ground along with black crumbs. The shoes were on my feet with white cotton. The stitching does not attach the shoe to the soles as perceived, fake out. There is no glue anywhere. CLEAN BREAK. Non repairable since the stitching is attached to crumbs. What a joke. I'll stick with my Crocs & nothinz. Thanks you for expensive garbage. Oh yeah I have some cheap Walmart shoes in my closet in same area that are still great.

I bought a brand new pair of BORN shoes and literally have worn them twice and they were worn in a sit down meeting. The shoes are literally falling apart!
This is ridiculous! I have many pairs of BORN shoes and have always loved them and not minded paying more for them because the quality has always been great! But, these are terrible. The insides and tops are perfect but the bottoms and side is coming apart in pieces. There has to be away to resolve this terrible defect. Its looks like I have walked over toxic, radioactive fallout! HELP!

I wore my new Born clogs to work, and the bottom of the right shoe fell off. (See attached pictures.)

I am a teacher, and it was very hard to get through the rest of my day with faulty footwear. I contacted Born to rectify this situation, but they just gave me the run around. They did not offer a replacement shoe or offer to fix my shoe. They offered nothing in way of compensation for an expensive shoe.

Sincerely,

Joan Clemente
[protected]
[protected]@yahoo.com

Born Shoes customer service could care less about their paying customers. Absolutely terrible. All they say is that or this cannot be done. Period. Shipping for an item paid for is extremely slow for no good reason. Boycott Born Shoes.
Don't know the quality of these shoes yet since we have not received one pair we ordered. More to follow.
We don't need ripoff retailers and we will let everyone know how bad Born Shoes is so they will eventually go out of business due to no Sales.

I bought and wore a pair of men's Born shoes when I first came across these a few years ago. They seemed comfortable and that is what I was looking for. I did not care that they were not the most attractive shoe (in fact they look pretty silly) so I thought I would enjoy them. I have now had the soles of the shoes literally disintegrate while on my feet and fall off while I was walking into a wedding yesterday. The material they use is very cheap and the way they put the shoe together is unbelievably poor. I will not be buying again from this company and suggest anyone else do the same. There is no one that should be in business that makes such a defective piece of junk. Do yourself a favor and don't even try these on. Let's eliminate the companies that waste time and money to make such things. Surely they could find something else more productive to do with their time. Unfortunately for me I still have 3 pairs of their shoes which I am just waiting on to explode on my feet. No doubt it will happen soon.

8.23.17 Received shoes with a cut at the left side of piece that goes around the ankle. Completely disappointed with Born's customer service. I have photos I was willing to send. Four customer service reps all accused me of just trying to get a free pair of shoes. Really? Why would I bother? Ugh! Whatever happened to the 'customer is right' part of doing business? So, so disappointed, I will likely NEVER do business with this company in the future ... and here I thought they were a premium shoe company. They need to learn the Nordstrom way of doing business and the Chic-fil-A art of customer service.

Because I liked my Born shoes, I encouraged my husband to buy two pairs. He is retired and wore the shoes seldom. Both were expensive leather shoes with molded plastic soles. Both pairs now have soles which split across and are coming apart. We are appalled about the quality of Born shoes considering their price and lack of wear. No, we do not have sales receipts (who would have thought we needed them) nor do we even remember were we bought them while traveling, but I would be happy to send them to you so you can see what a piece of junk they are and reimburse us for our cost. By the way, my daughter had the same experience with her shoes.
I appreciate your response.
S. Applegate