Bose
Reviews and Complaints

I have been advised by your US CS agent after long chat that my 700 series sound bar remote need to be replaced and for that they told me contact local Karachi agent. Have tried calling them and send a email on info@dynasty.com.pk but n response since last week and mail also bouncing back.

I purchase this from UAE in Apr'19 and now I m living I Karachi Pakistan. Need urgent help.

Sajjad
[protected]
[protected]
[protected]@gmail.com

Advertising is misleading... a straight lie... advertising says "for use with ipod, iphone, ipad" the apple products don't have a straight adapter (plug-in) no where on the packaging does it state you must purchase a separate adapter to fit the ipod, iphone, ipad... no where does it state for use with older model apple products that have the straight plug-in. I purchase bose products for their integrity not to be misled. I am very upset as I already have the in ear headphones with the straight plug-in and wanted one that is compatible for the apple products I have. you should state for these headphones you must purchase the apple connector, or state that the volume control works with these apple products and the apple connector must be purchased separately... no where does it say this... total rip-off.. your products are too expensive not to get the description correct. misleading and just wrong... I am very upset 😡 and I will be sure to let everyone know not to trust bose products.

Hi there,

I bought some bose goods (quiet comfort wireless headphones, soundsport free wireless headphones and a soundlink bluetooth speaker) online recently - sun 30 september. the sales portal came from recommended ‘sponsored' advertisement on my facebook page however I have not received any communication from the merchant.

On monday 1 october I noticed a transaction charge on my mastercard for $219.73 to mas*kfnishin trade kaifengshi cn.

I believe it is a scam. my card was debited and no communication from the merchant. I have tried to track down the merchant, but I can't find the merchant page in my safari history and the ad no longer appears anymore on my facebook page.

Please can you advise if you think this is a scam, or if there is a bose discount outlet of this name? i'd like to think that it isn't a scam and my goods will turn up, but I have bought online (and from bose) before and this experience does feel suspicious. it's also a bad look for bose if someone is pretending to be a legitimate merchant and fleecing customers! i've tried to contact facebook to no avail and have also contacted my bank.

Thanks,

Julien

I purchase this earphones & in-ear headphones | bose from net and pay 210 saudi riyals by date 17/9/2018 and but my information and I got message that money already transfer to mas*kfnishin trade and up till now I did not get the item
In email [protected]@yahoo.com
Mobile no
+[protected]
And I used this data for registration on the site of bose company

I ordered as per your website and mail that stated as follows :

Bose soundlink revolve wireless portable bluetooth speaker (triple black) for rs 3899

After paying the courier the charges as stated above, I am shocked to receive a totally different product.

To start with, the outer box mentioned bose mini speaker and not what I ordered.

And inside the box is an unbranded cheap looking product.

I called and spoke with 2 different people - amit and abhinav and informed them of my issue. Both of them assured me that they have received my complaint and have activated a replacement. They confirmed & committed that I will get my replacement by oct 1 latest.

Since then, I have been trying their phone (+[protected]) daily : no one is answering the phone.

Hi

I am staying in india I have purchased soundsports wirless bluetooth bose product from dubai duty free shop on 8/9/18.

The charging case is started giving problem. Even after putting the charging case for 4 hrs. The case is getting charged only 20%. It is not getting charged 100%.

I am surprised on quality of product and the brand name of bose...

The product which is purchased 10 days back started giving such kind of problem.

Looking forward for the support from bose in this regards.

I am a dutch national living in the uae.
Over the past 3 years we have purchased 2 bose noise cancelling headphones sets that are in itself amazing products, but we had issues with both of them.
For the first set the plug got damaged while using it on the plane after around 1, 5 years, bad luck, for the second set (purchased 18 september 2016), 1 side stopped working after 13 months.
I want to complain about the way customer care is setup here in the uae and will explain why. Warranty is only for 1 year, while I have since then understood in f.E. Holland it is actually 2 years.
Furthermore the bose repair center is in a difficult, far out of the way location with limited parking options and limited opening hours. I actually took time off work to visit the centre in deira with the first pair with broken plug. I was told straight away they could not repair it and that I had to buy a new pair. I had the plug replaced in an unbranded electronics shop and the headset has been working fine since then. So this made me feel cheated... I feel the product is too expensive not to attempt repair.
For the 2nd pair, I went back to the shop I bought them from, dg sharaf. They have a customercare section for many brands they work with but not for bose, again they sent me to this far out of the way service center where again I was told to go an buy a new one. The end result is even though I love the product, I never want to buy another bose product as I feel I will not get assistance if anything happens. I discussed this while I was shopping for electronics in the netherlands. I was actually asking for noise cancelling headphones of a different brand then bose due to these experiences. I have sent a complaint email after my first experience to the uae bose website but never received a reply. I hope I will this time.

Hi,
I'd like the share my problem with my local bose store which is bose turkey and bose global. I bought the product four weeks ago from londo - bose covent garden store and then I came back my country, turkey. After a week later, it's break down, I took the prduct to bose turkey and they said that there will be a product change. I said okay, when can I take the new one? Their answer was; 1 month later or much more. They have no stock for changing. But when I checked their website; they have. (http://www.modern.com.tr/bose/product/kulakliklar/bluetooth-kulakliklar/bose-soundlink-ii-kablosuz-k...).
I dont want to wait 1 or 2 months for a new product. I just used it 4 or 5 days. Bose hasa a really good customer care (I guess).
Also, when I said that you've a product, I checked your website. They said that; we have little stock for this product and we would like to sell them first.
I wrote several mails to bose global but, they don't care my problem. Also, I asked warranty issues to the bose store in london where I bought the product and everything was seemed perfect about international warranty. But all of these are different and abnormal in real life. Yes, i'm very sad but not for my headphone. Sorry about; this unsolved and a pack of lies process for this kind of company.

I received the music system within a few days of ordering. However, brand new out of the box, the cd player wouldn't eject the disk. Customer service wanted me to send it back so they could troubleshoot and repair their product then return it to me. I said I wanted a new wms iv. Was told they could do that but it would take 60 to 90 days. Seriously! Told them I wanted my money back. Was told it would take two weeks for my refund. A month later, still no refund. I had to call again and talk to a supervisor before I finally got my money back. I have wanted a bose since high school but I will never go thru this again.

I've purchased earbuds from www.bose.com website and the ones arrived were broken. Sound was too quite and I could not hear a thing. I contacted customer service and asked for a replacement. Customer service replied 5 days later and said that I have to send the broken ones back and they will send me a replacement. I did as they said but since then I heard nothing from them. When I called the post office they said that earbuds were delivered, but when I tried to reach Bose they ignored me. I'm still waiting and have no idea what to expect.

The design of the $299 bose quiet comfort ii noise-canceling headphones is flawed. The plastic used in the headband cracks under the stress of normal use. We have gone through three sets in two years. Bose replaced the headphones twice at minimal cost to me, but now that the third set has snapped, i'm not even going to bother asking them to replace them again. They work very well and are very comfortable to wear, but the material defect makes them a bad investment.