Boutique Rugs
Reviews and Complaints

Boutique Rugs got some decent rugs, but their customer service is a total disaster. Once you fork over your cash, you're pretty much left to fend for yourself. Returning stuff is a total nightmare. There are so many other places to shop for rugs, so just forget about these guys.

I recently purchased a rug from Boutique Rugs and unfortunately, I was a bit disappointed with my experience. The rug I received was actually 3 inches shorter than what was stated on their website. This was a bit frustrating as I had measured the space I wanted to place the rug in and specifically chose the size based on their listed measurements.

When I attempted to return the rug, I was informed that it would cost me a whopping $200.00 to send it back! This was quite shocking to me, as I had never encountered such a high return fee before. Needless to say, I decided to keep the rug despite its size discrepancy.

Overall, I would caution others against ordering from this company. While their selection of rugs is impressive, the potential for receiving an incorrect size and the high cost of returns make it a risky purchase. I would recommend looking elsewhere for your rug needs.

for what color the rug is, not the description on their website. The quality of the rug was good, but the customer service was lacking. It took a long time to get a response and they were not very helpful in resolving the issue. I would recommend being cautious when ordering from this company and double checking the color before making a purchase. Overall, I was disappointed with my experience with Boutique Rugs.

I had a really bad experience with Boutique Rugs. Their customer service is terrible! Even though their prices are lower, it's not worth the hassle. I ordered a rug and it was shipped to Puerto Rico. I called them multiple times to get the tracking information, but they kept telling me that they were waiting for FedEx to give them the information. If they had just looked into it when I first called, this whole thing could have been avoided. I definitely wouldn't recommend this company to anyone. You should shop somewhere else instead.