Boutiquefeel
Reviews and Complaints

I've tried to unsubscribe from boutiquefeels emails however the option does not work. November 28th, 2020 I tried to contact them via telephone but of course their contact number doesn't work either. I sent them an email asking to be unsubscribed from their mailing list - I got a response saying it will take 2-3 business days. It's been well over 2-3 business days now and I have sent them multiple emails since asking them to remove my email and sometimes they would respond with the same email or not respond at all.

I suspect that's Boutiquefeel.com is just a money making scam and not a real fashion business. Because nothing about the way they do business is professional.
Their product looks nothing like the pictures. They make it almost impossible to return product and then you have to print your own returns slip and and email someone for the address, then pay to send it back yourself. Then they will lie and pretend they didn't receive it and keep yiur money and the product. Their customer service is a series of automated answers.

Buyers beware. Do not buy from boutiquefeel.com. I ordered one item on 4/12/2020. Boutiquefeel charged fully my credit card the next day on 4/13/2020. Boutiquefeel also charged me a shipping fee of $4.99 on my item. Today is 05/30/2020 (over 1.5 months) and the item is still not yet delivered. I asked for a refund but boutiquefeel said they will not refund.

Boutiquefeel also violated the california sales tax laws. They did not collect sales tax on their online sales. I will report this to the california board of equalization.

I ordered quite a few items about 2 months ago coming to the amount of £135.05. Quite a substantial amount! The clothes arrived and 4/6 had to be returned... Poor quality. I paid and sent them back to you. I received confirmation they had arrived however I still have not had my refund! They say it's been sent on the 20th of november but there is no trace of this in my bank what so ever! I have contacted and contacted and still haven't got anywhere. Who to contact next?!?!

Clothing, My name is Thelma Jordan, I purchased three tops from you around the first of September. Received the tops, they are beautiful but, two of them do not fit. I would like to return them. Please send instructions on where to return the tops. Also bought two dresses for my niece, she loves them and they fit perfectly. Please contact me at email: [protected]@aol.com. Thank you for your time

Hi i bought this item. But what i received was a totally different thing. See attached pictures of what i bought and what i got. Im so disappointed in the extreme poor quality and the tinsel is falling off. This item is unwearable it was not as described in the advert. I have informed boutiquefeel who offered me a refund if i post it to Germany at my own cost. Im angry because this wasn't my fault why should i be paying postage and be out of pocket. They have not been helpfull to me. Can you resolve this for me im so tempted to highlight this to the media to warn people.
Debbie stevens
My email is [protected]@hotmail.co.uk

I ordered a top from you, it was too small, I returned it 2 days later and still waiting for a refund . I paid with my credit card, should I not get this I will be going through these to get my refund as I have done before I have a post office receipt for posting so would like your attention with this matter as soon as possible. It has been MORE than a month now

I have requested a refund due to top not fitting, you offered a $10 credit saying its too difficult to do a return. Youve wiped my Boutique Feel account clear of all orders, payments and messages and no credit applied.
My top only arrived yesterday which is well within your 30 day return policy that YOU state on your website. Your advertised phone number is not connected.

I have written 3 previous requests to boutiquefeel and have not received any form of response.

robert lewis sr
To:
boutiquefeel

Oct 21 at 5:34 PM

I just received my order and found that the red solid off shoulder dress is the incorrect size. I would like to return the small and exchange if for an XL. Please inform me how to do so.
Respectfully submitted,
Cathy Lewis
Order No.:1w5i3z8P3R5p59798c2l754v0o

Now that several weeks have passed, I would like to return the red dress and receive a refund instead of an exchange. How do I go about getting the correct address information to return the item and what additional information will I need to provide with the dress.
Respectfully submitted,
Cathy Lewis

I will advise you not buy from this seller. The products they sell here are not what you get. The products are damaged, fabric smell very unkept. They know what they are doing. Comments are awful. The return processer is a put off . Customers return is very bad. Poor communication between seller and customers. They send me an item that was completely damaged which they knew off but yet still send it. As they know you can not return it as postage is twotomes what you paid for per item. What upset me is the seller know excetely what he/ she is doing. I contacted the seller which he/she decided not to respond but when I raised a refund for my money back through PayPal, the seller decides to respond to PayPal. Their communication is very very bad. Just know that if they send you a damage you will have to return but would cost you twice what you paid for per item.Especially those living in Europe and united state.
They are just not called Boutiquefeel but have other names or store on the internet so be careful.

I ordered 3 dresses from Boutiquefeel back in mid September but have only received 1 dress so far which is absolutely awful, nothing like the image suggested. After reading the reviews here it looks like there's no point in trying to contact them. There doesn't seem to be any option to contact them other than calling the U.S. These kind of sites should be made illegal, total scammers.

Terrible quality. They say full refund available but they DO NOT RESPOND and I have read so many terrible reviews stating the same! I have purchased 4 items in 3 different orders, tried to cancel before they shipped after reading reviews but got no answer until many days later when they emailed that they were so sorry but it had already shipped. I can't find a phone number; I have emailed several times...CRICKETS! Scammers!

I purchase 2 items from boutiquefeel website. Omgggggg first! When it arrived nothing like what was advertised in the pictures. Second I never got the second item. I returned the first dress and ask for the refund for both since i'd never got it. I followed up with the company they made my return really difficult and they only did a partial refund for one dress. Emailed them numerous times for 3 months and still hasn't got a result. Their customer service sucks they don't care about their clients. They sell very cheap dresses and make money by not refunding them.

I purchase items from boutiquefeel website. When it arrived nothing like what was advertised in the pictures. I returned everything at my own cost. I followed up with company they made my return really difficult but they finally received it.I emailed them numorus times got the run and 6 months later they finally agree to refund me. I continued to follow up and they stop responding to any of emails.another month goes by after I mention to open a fraud claim they respond to refund me but till this day still nothing.

I received my order on Tuesday 17th July. I have been e-mailing the support team, but they are not coming up with a solution on getting my faulty shoes resolved. I have sent them photos of the packaging and Shoes, but they keep denying any photos were attached. I don't think these Shoes were cheap, therefore I am very disappointed in the quality, they are not wearable and I am not going to pay the cost of returning them as this is NOT my issue.

Hi I ordered a denim skirt off your website it did not fit so i returned it i didnt no it had come from china it cost me £11:25 to ship back to you i have sent and had replys by email off your tram which are not helping me at all ive sent my bank statement proving my proof of purchase a picture of receipt for the shipping but there just telling me no i didnt sent to china the email im
Giving isnt the right one which it is its the only one i have and im not having a refund im really upset with the way ive been treated i think its only fair ive returned the item i get my refund also my shipping fee as it was £11:25 which i couldnt really afford and waa not aware when i purchased i would have to pay thankyou
Lisa buckley
136 abbey hey lane
Manchester
England
M188th
[protected]@hotmail.co.uk
[protected]

I bought a dress, my size, from Boutiqefeel.When it arrived it was too small and I am a medium size.Too tight all round and according to their sizing chart should have fit.I emailed them at their customer service as to what I should do.
No reply, although they say get back in 24 hours.
I now have a dress too small and wasted my money.What should I do?

I ordered 6 items on May 20th. 4 Items processed and shipped, and got as far as Marana, AZ on May 31st - still waiting for arrival. I cancelled 2 items before they shipped and it claims that I got a refund, but I don't see the money yet. I am sad because items looked cute in the pictures. Haven't received them so do not know how the quality will be when and if they arrive.
I would love to get my money back asap. Thank you!

sadly i am unable to review with 1 start !
this company are complete and utter crooks there say that there are a american company but actually operate from a apartment in china, we recieved 1 item out off 3 ordered and the one we recieved was damaged, 46 emails later and still no refund, i am having to do a charge back via my bank now, , , stay away there are thieves nothing more

I am waitimg for several items
Which i placed over 1 week ago
Also another item a red dress which i have been waiting over 1 month for.

I have been charged for all items.

And none have come.

I complained about the red dress and was offered 15% off and £5 coupon which i am still waiting for.

My email address linked to my account is j.[protected]@hotmail.com

And [protected]@gmail.com

As my previous email was hacked into.

If i do not recieve my orders i will have to take further action and take legal proceedings as this is out of order and i will not tolerate this no exception amd no excuses.

My address is flat 4
50 gough street
Wc1x 0bz