PanashIndia
Reviews and Complaints

Extremely Disappointed – Low Quality and Terrible Customer Service.
I am beyond frustrated with my recent experience. I ordered what I thought would be a beautiful necklace, but what i received was far from my expectations. Not only did the necklace arrive damaged, but the quality was shockingly subpar.

This wasn’t just a minor inconvenience; it felt like a complete scam. I expected so much more from a company claiming to sell quality jewelry. It’s hard to describe how disheartening it is to open a package, filled with excitement, only to find a damaged item that looks like it should be in a bargain bin.

I’m incredibly disappointed with my entire experience. I had hoped to find a reliable online jewelry store, but instead, I was met with shoddy merchandise and appalling customer service. I will be sharing this experience with others and will not be purchasing from these scamers again. Save your money and look elsewhere.

I had a really bad experience with Panash. I ordered a beautiful cotton silk Anarkali suit in yellow, but what I received was an A-shaped suit in orange. The price I paid was double what I paid at UTSAV FASHION, and to make matters worse, returning the item was a nightmare. They wouldn't give me a full refund, only store credit. When I tried to contact Panash, it took them several days to get back to me, which was not helpful at all. In contrast, UTSAV FASHION responded within 24 hours. I ordered the same Anarkali suit in bright yellow from UTSAV FASHION, and you can see from the picture that the suit from Panash is completely different from what was displayed on their website.

If you're thinking of ordering from Panash, be careful. They may not have the same item in stock and may send you something completely different. It's really disappointing to receive something that's not what you ordered, especially when you've paid so much for it. I would definitely recommend going with a different retailer, like UTSAV FASHION, where you can be sure you're getting what you paid for.

I recently had an experience with Panash (panashindia.com) and I must say, it was not a pleasant one. I ordered a suit with stitching and unfortunately, they did not stitch it the way I had requested. To make matters worse, the color of the suit was completely different from what was displayed on their website. I was willing to overlook the color difference, but the stitching was completely unacceptable.

I tried to contact their customer service team numerous times, but to no avail. It took them a whopping 5 weeks to finally respond to my messages. After much back and forth, they agreed to refund my money once I returned the product. I quickly returned the suit and they confirmed that they had received it. However, it has now been 2 months and I still have not received my refund. I have sent countless emails and messages on Instagram, but no one seems to be responding.

I am extremely disappointed with the way Panash has handled my situation. It is clear that they have taken my money and clothes and cheated me. I strongly advise against ordering from this site. They are fake and their customer service is terrible. It's really pathetic what they have done.

I had a terrible experience with Panash (panashindia.com). I ordered a sherwani for my wedding well in advance, but it was not delivered on time. I had to send them multiple emails to get an update on my order. They promised to ship the item within 15 days, but it took more than a month for them to respond. I was worried that I would not have anything to wear on my wedding day.

To my dismay, three days before my wedding, I received an email from Panash saying that they could not deliver the item because it did not pass their quality checks. I was devastated. I had no idea what to do. I had already paid them hundreds of dollars, and now I had to buy a cheap sherwani from Amazon.

To make matters worse, the jewelry that I ordered along with the dress was also damaged. I had to spend more money to buy new jewelry for my wedding day. I felt like I was begging Panash to reply to my emails. It was one of the most dehumanizing experiences of my life.

I would not recommend Panash to anyone. You might as well order from wish.com than here. Their customer service is terrible, and they do not deliver on their promises. If you want to avoid a similar experience, I suggest you look for other options.

I am very unhappy with the customer service provided by Panash. I ordered an outfit for my event more than a month in advance, and the website stated that it would take 15 days to ship. I thought that would be plenty of time for me to receive my order. However, as the event approached, I still had not received my outfit. I sent multiple emails to cancel my order and request a refund, as I had to find a new outfit since the Panash outfit would not have arrived in time. Despite my many requests for communication, customer service ignored me, and I did not receive any response. It has been about a month since my event, and I still have not received any resolution to my issue.

Finally, I did receive my order, but it arrived five days after my event. I was very disappointed, and I have not even opened the box as I do not need the outfit anymore. I still hope to return it since I requested multiple times that the order be cancelled before it shipped.

In conclusion, I would not recommend ordering from Panash unless you have at least three months before your event. The customer service is terrible, and you will not receive any help if you have an issue. I am disgusted that I wasted my money on this company.

I was in a real hurry to get some clothes for a wedding and I knew that Panaash had come through for me before, so I decided to trust them again. I ordered three pieces of clothing, but when they arrived, I was really disappointed. None of them fit me properly, even though I had given them my measurements and specific requests for each piece. I had to take all the clothes to a tailor and it ended up costing me over $250 on top of the $700+ I had already paid for the order.

When I contacted Panaash about the issue, they asked me to send pictures of the clothes. They told me that they would give me store credit for two of the pieces, but when I checked my account, there was no balance. I have sent them over six emails in the past two weeks, but I haven't received any reply. I even tried texting the Whatsapp number they provided on their website, but I haven't heard back from them.

I am really disappointed with the way Panaash has handled this situation. It is extremely unprofessional to not reply to a customer after they have provided proof of alterations from a third party. I will not be buying from them again and I would advise other customers to be cautious when dealing with them.

Overall, my experience with Panaash has been really frustrating. I had high hopes for them, but they let me down. The clothes I received were not up to my expectations and the customer service has been really poor. I hope that they can improve their service in the future, but for now, I will be taking my business elsewhere.

I have to say, my experience with Panash (panashindia.com) was a complete disaster. I placed an order on May 30 for two items, but I didn't hear anything from them until June 17. When I finally reached out to them, they told me that one of the items wasn't up to their standards, so I had to select a new item. I selected a new item on June 20, but it wasn't sent until July 1.

To make matters worse, only the new item was sent, and not the other original item that I had ordered. I tried to communicate with them through emails and Whatsapp messages, but they were ignored for days. Finally, on July 11, the other item was sent. That's more than a month after I placed the order! And to top it off, it took another week of trying to contact Panash for the refund owed for the difference in items to be processed.

The lack of communication and overall disaster of an ordering process was without a doubt the worst customer service I have ever received. It took almost two months for me to receive my order, and I had to go through so much hassle just to get what I paid for. I will never deal with them again. They have no sense of service, no professionalism, and no concern for their customers' needs.

In conclusion, I would not recommend Panash to anyone. If you're looking for a reliable and efficient online store, look elsewhere. Panash is a complete waste of time and money.

I was really nervous about placing an order for my friend's wedding on Panash (panashindia.com). I had a lot of stress because the order wasn't delivered as promised. Before placing the order, I asked about the delivery timeline for my location through WhatsApp. They were really quick to respond and told me that it would take 13 days to deliver once the order was placed. So, I went ahead and ordered.

A few days after I placed the order, I messaged them on WhatsApp with the order information. I let them know that the order was time-sensitive and it was really important for the occasion. After waiting anxiously and not receiving any shipping confirmation or order update for 10 days, I inquired about the order. They told me that my order was delayed and they were working on it. However, the days kept passing and they were unresponsive. I tried to contact them through WhatsApp, email, and phone, but I couldn't get a hold of them or get a response.

After taking my money, they decided to become unavailable and unresponsive. I ended up with no dresses for the bridesmaids for the wedding. It was too late to order from anyone else, and stores in the USA don't carry more than one piece of the same item. I lost my money, and I cannot begin to express the stress and hardship they put me through both emotionally and financially.

So, please be aware! DO NOT ORDER FROM THIS PLACE because they will disappoint you, especially for a wedding. As you can imagine, the situation you will find yourself in if they don't deliver is really bad.

I recently purchased a salwar kameez from Panash India for a whopping 100 USD, but to my dismay, the product I received was nothing like what was shown on their website. The quality of the cloth was so poor that it looked like something you could buy from a local textile vendor shop. The materials described on the website were so impressive that I was convinced to pay the exorbitant amount, but when I received the product, I realized that I had been cheated.

Panash India seems to be run by a group of clever individuals who have great website skills and have possibly hired someone good at writing descriptions. However, the actual owners are most likely uneducated and experienced cheaters who work behind the scenes. I urge you not to buy from this website, and I am not biased in saying so. I have attached photographs of the actual garment I received and the garment described on the website, so you can see for yourself.

The salwar kameez I received was poorly made, poorly stitched, and ill-fitted. The pant was so thin that it could tear with a tug, and the salwar was horribly fitted. The work on the collar was very cheap and gaudy, with just some beads stuck on that would fall out in a wash. The buttons were of such bad quality that the gold paint was already coming off to reveal the black button.

I cannot stress enough how disappointed I am with my purchase from Panash India. The product was not worth the price I paid, and I regret buying from this website. I hope my review helps you make a wise decision before making a purchase.

I am extremely disappointed with my experience with Panash (panashindia.com). I ordered a salwar kameez and paid extra for customised measurements, but when I received the shipment, it was not tailored to my size. This was a huge letdown, especially considering the high cost of shipping and duty.

Although the delivery was quick, the product was not up to my expectations. I reached out to customer care multiple times, but my emails were ignored. When I finally received a response, it was a generic answer that the tailors use their best judgement to not spoil the design. However, I strongly disagree with this since the design would not have been affected by adjusting the waist, bust, and length according to my specific body measurements. I believe that I should have been consulted before generic measurements were used.

I have since sent other emails, but they are still being ignored. I even tried calling them twice, but all agents were busy, and my number was noted down for a call back. However, it has been two days, and I have not received any response. This level of customer service is unacceptable, and I am extremely dissatisfied with my experience.

I would not recommend this website/company to anyone, and I will not be shopping here again. It is disappointing to see such a lack of care for customers, and I hope that they take steps to improve their service in the future.

UPDATE: After receiving a generic response telling me to be patient and that someone would reply to me, it's been three business days with no response. This reply was also copy-pasted to other reviewers with a negative experience. This is an appalling business practice, and it only confirms my initial disappointment with this company. I usually don't bother with reviews, but this particular experience and being completely ignored made me angry enough to warn other potential customers.

I recently purchased two salwar comizes/Churidhars from Panashindia.com for a wedding that I was attending on February 10th. Unfortunately, when the items arrived, I found that both of them were the wrong size. One was too tight and the other was too loose and low cut. I immediately contacted Panashindia.com via email to inform them of the issue. They acknowledged that the items were stitched incorrectly and not to the measurements that I had provided. They offered to pay $30.00 for local alterations, but I explained that the items were not alterable in their current state. I requested a refund or a replacement so that I could wear the items to the wedding.

Despite multiple attempts to contact Panashindia.com via email and phone, I received no response. On February 9th, I requested a refund, but they declined, stating that they do not offer refunds, even though their website indicates otherwise. I opened a case with Paypal for a refund, but Panashindia.com denied the refund again through Paypal. They offered to correct the items and send them back to me or refund me the alteration charges. However, by this point, the wedding had already passed, and I no longer needed the items.

I escalated the dispute with Paypal, and they attempted to contact Panashindia.com multiple times, but received no response. Paypal instructed me to return the items to India at my own expense of $80.00 with tracking. I sent the items back, but Panashindia.com did not acknowledge receipt to Paypal. Paypal had to investigate to confirm delivery, and eventually gave me a refund for the purchase price.

Overall, my experience with Panashindia.com was frustrating and costly. I was left without proper attire for a wedding and had to go through a lengthy dispute process to receive a refund. I would not recommend this website to anyone.

I recently made a purchase on Panash (panashindia.com) for a dress to wear to an Indian family friend event in the USA. I placed my order on December 6th, with an expected shipment date of December 16th-17th, giving me plenty of time to receive my dress before the event on December 23rd.

However, on December 17th, I received an email from customer service stating that my order was still being processed and would ship in the next 2-3 days. I immediately reached out to customer service and requested that if they were unable to deliver my order on time, to please cancel it and refund my payment. Unfortunately, I did not receive a response.

Feeling anxious about not receiving my dress in time for the event, I decided to purchase another dress as a backup plan. To my surprise, on December 21st, I received an email from Panash stating that my package had been shipped. However, by this point, it was too late for me to cancel my backup dress.

Finally, on December 27th, I received my package from Panash. However, by this point, the event had already passed, and I had no desire to check the dress. I cannot speak to the quality of the dress, as I have not worn it or inspected it.

Overall, I was disappointed with my experience with Panash. The lack of communication and delay in shipping caused me unnecessary stress and inconvenience. I hope that in the future, Panash will improve their customer service and shipping processes to ensure a more positive experience for their customers.

I placed an order on Panash (panashindia.com) more than 2 months ago and I still haven't received my product. They keep saying that it will be shipped in 3 to 4 days, but that's not the case. I am very disappointed with their poor response and lack of customer service. The only messages I receive are automated ones, which is very frustrating. They haven't given me any explanation for the delay and I am still waiting for my product.

I would like to warn others to beware of this website and not to order from them. Their customer service is very poor and I am still waiting to hear from them. It's very frustrating to deal with such a company.

To make matters worse, when I finally received my product, it was damaged. I asked for a replacement, but I haven't received any confirmation on that product as well. Their customer service is insanely horrible and I don't understand how such people in India are still in business. They are cheating international customers and I am sure many others are facing this situation.

Please beware of this website and don't order from them. They should be banned and go out of business.

I recently made my first purchase from Panash and I have to say, I was pretty let down by the clothing I received. While the shipping was speedy and I got my order in just 10 days, the actual product was not what I had hoped for. I ordered a net sharara suit, but the net material was stiff and felt cheap - definitely not flowy like I had imagined. The stone embellishments were also disappointing, as they were made of plastic to keep the weight down during shipping. To make matters worse, the middle portion of embroidery was completely missing, leaving me with a less-than-perfect outfit.

The sharara itself was also a letdown. It was stiff and didn't take any shape, leaving it somewhere between a sharara and a pant. It was definitely not what I had expected, and I was left feeling pretty disappointed.

I had a long list of items I wanted to purchase from Panash, but after this experience, I'm not sure if I'll be buying from them again. While the shipping was fast, the quality of the product just wasn't up to par.

I recently made a purchase from Panash (panashindia.com) and I have mixed feelings about my experience. I ordered a custom outfit with my measurements and was pleased that it arrived on time. I had a few questions about shipping and measurements, and I was happy to receive timely responses to my emails.

However, when I received the outfit, I was disappointed to find some dark stains on the front middle (waist area). I immediately took pictures and sent an email to the customer service team, hoping for a quick resolution. Unfortunately, I did not receive a response for 24 hours, which left me feeling frustrated and ignored.

I decided to send another email, hoping to get a response this time. Unfortunately, I still did not receive a response, which left me feeling even more frustrated. I now have no choice but to dispute the charge with my credit card company, as I do not plan to pay for an outfit that arrived dirty and will now cost me an additional $40 to dry clean.

Overall, I am disappointed with the poor customer service I received from Panash. It is clear that they do not care about their customers or the quality of their products. If you are considering making a purchase from this website, be aware that you may not receive the level of service and quality that you deserve.

I recently made a purchase from Panash, an online store that sells Indian clothing. I was excited to receive my order, which was an anarkali suit that I got for a discounted price of $115. However, when the suit arrived, I was disappointed to find that a lot of the work was missing from the suit. Additionally, the duppata that came with the suit was not from the same set and was of very cheap quality. It seemed like it belonged to another item that was priced much lower.

When I reached out to the customer service team, they tried to bluff their way out of the situation. But I had proof of what I had ordered and what I had received, so they eventually agreed to send me a similar color duppata. However, when it arrived, it was a very light color and did not match the suit at all. Now, I am stuck with a defective piece and a mismatched duppata.

To make matters worse, I had also ordered a flare red anarkali, but when it arrived, it was a flat anarkali. The customer service team tried to bluff their way out of this situation as well, claiming that it was supposed to be like that. But again, I had proof that showed otherwise.

Overall, I was very disappointed with my experience with Panash. The quality of the clothing was poor and not as advertised on the website. Additionally, they seem to sell defective pieces, so buyers should be careful when making a purchase.

I recently made a purchase from Panash, an online clothing store, and unfortunately, my experience was not a positive one. I ordered a blue cotton dress for around 1500/- and it took 10 days to arrive, with me having to pay for the courier charges.

Upon receiving the dress, I was disappointed to find that it was poorly stitched and did not match the measurements and size given in the size chart on the website. To make matters worse, it appeared that the dress had been pre-altered by someone else before being sent to me. It was either an old or pre-ordered dress that had been altered by someone else before being shipped to me.

I reached out to the helpline to complain and received a response via email. Their return policy required me to send the dress back to them, at my own expense, and the amount would be credited to my account for future purchases. However, given my experience with this purchase, I am hesitant to trust that I will receive a good quality item in the future. It feels like a complete waste of money and I would not recommend this store to anyone.

Overall, my experience with Panash was disappointing and frustrating. The poor quality of the dress and the fact that it had been pre-altered by someone else before being sent to me left me feeling like I had wasted my money. The return policy requiring me to pay for shipping also added insult to injury. I would advise others to be cautious when considering purchasing from this store.

I recently purchased a lengha from Panash and unfortunately, I was not satisfied with my purchase. I had requested for the skirt to be an A-line, but instead, it arrived with a full skirt that was about 6 inches larger at the waist and 4 inches too long. It was a disappointment as it did not fit me well and looked better on my 50-year-old aunt. I had to find a tailor to fix the skirt, which was an additional expense and inconvenience.

To make matters worse, the blouse was falling apart even though it had never been worn before. The adorning material was glued on and was flaking off as I speak. I had to go to the fabric store to try and match the material and repair it myself. The stitching was also coming apart, which was a huge letdown.

Furthermore, the entire outfit had a terrible smell that resembled fish. I have tried airing it out for over a week, but the smell still lingers. It has even affected the entire downstairs of my house, making it unbearable to be in. I am unsure of how to get rid of the smell, and it is a concern as I am supposed to wear this outfit to a wedding.

Overall, my experience with Panash was not a pleasant one. The quality of the product was poor, and the smell was unbearable. It was a waste of money and time, and I would not recommend purchasing from this website.

I ordered a bridesmaid outfit from Panash on March 5th for a wedding I was attending. I was excited to receive it and eagerly awaited its arrival. However, when I received an email confirmation on March 25th that the outfit had reached my house, I was surprised to find that there was no package on my doorstep. I immediately called Fedex to inquire about the delivery, but they were unable to provide GPS confirmation of delivery. They suggested that I ask Panash to file a claim with them for the missing package.

I was in a hurry to get the outfit as I had a deadline for the wedding, so I called Panash every day for nearly a month, hoping to get some answers. However, despite my repeated calls, they never filed the claim with Fedex. I was extremely frustrated and disappointed with their lack of action and felt like I had no other choice but to ask my bank to refund me the money.

I was disgusted that I had to order the outfit again through Panash, but I needed it as a bridesmaid outfit and had no other choice. I was extremely upset with the whole experience and will never shop at this ghetto, sketchy clothing website again. I would not recommend this website to any of my friends as well.

Overall, my experience with Panash was extremely disappointing and frustrating. I hope that they improve their customer service and delivery processes in the future, so that other customers do not have to go through the same ordeal that I did.

Panaash India is a great place to find a wide variety of Indian traditional wear. Although the prices may be a bit high, the quality of the products is very good. Overall, I would rate their collection a solid 4 out of 5.

One thing I appreciate about Panaash is that they are always available to respond to any questions or concerns via email or phone. However, their customer service could use some improvement. While they did eventually refund me the full amount for a genuine complaint, it took many follow-ups and some time to get it resolved. For this reason, I would rate their customer service a 3.5 out of 5.

When it comes to international service, Panaash is reliable, but shipping can take a long time. This is clearly mentioned in the product details, but sometimes you still need to follow up to ensure the product is shipped. For this reason, I would rate their shipping a 3 out of 5.

While Panaash is a great option for traditional Indian wear, they still have some room for improvement. They could work on competing with other international sellers by offering faster shipping and delivery, as well as providing more detailed product descriptions (such as information on inner lining).

Overall, I would recommend Panaash to my friends, but with the points mentioned above in mind.

Placed order 3 months back. Received the falty product. Panash support team ask me to return at my own and assure me that they will refund later in my account. I stuggle by going to the courrier office and return their package. but still i didn't get my refund. There is nothing in my hand now, nor that faulty product, neither my money 5k.

I followed up many times but now none is picking my phone and not responding on the mails.

I ordered dress from panash (order number - PN2247523)on Feb 15th and they committed it will be delivered by 22nd of Feb as it was supposed to be brought to Canada on 23rd by my friend. The dress got delivered in 23rd afternoon and my friend couldn’t carry it to canada. I called them multiple times but there was no response. The dress didn’t got delivered on time and then later in spite of multiple requests, they asked me to pay 1500 to get it shipped to Canada. This is crazy as it was not my mistake.

Duppatta was missing in parcel . parcel was damaged.

when i placed the order it did not mentioned that i have to pay custom fee. later on i have to pay 50 dollars which is half the price of item.

when i talked to customer service they shared stupid link of FAQ . They think customer will read all information in whole site and o through each link to find the information. These hidden charges are not explained at checkout time.

now today i receive parcel . the quality of stuff is 0. duppatta is part of order its missing . no refunds now . not sure if they willl send out item and again i have to pay charges for custom

My daughter ordered a lehenga choli set. We live in USA. this was for my niece's wedding. My daughter sent measurements according to what they asked. They didn't ask for her shoulder measurements and the choli they sent was very tight. These idiots don't know that shoulder measurements are important? I requested from them to exchange, alter or return the item, they declined and are unwilling to work with us. This company is a rip off! Ripped my daughter off $143. Seems like this is their regular business practice. Where is customer service in this situation.

I have bought from other Indian retailers and they are always willing to help and take care of their customers.

I will never shop from this place. Horrible company!

I ordered a kurta set on the first week of July 2021 and it was supposed to be shipped within 15 days of receiving the order but it's now first week of September and they have not yet shipped. Their customers call number is not working and I have been checking with them on mails and there also they have given so many dates but they have missed all of them. Recently they have stopped replying as well. I don't have much hope to get my money back neither the item

Unable to track my order nor unable to cancel my order, I need my money back and update me.

Abhilash L
[protected]

I ordered 2 sets of kids sherwani on 4/21/2021. Only after ordering I realised that estimated time of delivery will be 20 days. I contacted the support service and I received a message on may 1st that some one will contact me within 24-48 hours but today is the 5th day and no one contacted me. I am leaving for usa on may 7th and if I do not get it by may 7th then it is no good for me. Then please cancel the order and refund my amount of rs.5360.80 immidiately.
Expecting a quick reply from you now.
Thank you.
Meher chand jain
[protected]

Bought a kurta (sku 189mw08). However size not good. Contacted panash india and was asked to send the kurta back. Product is in jaipur since 4 weeks but fedex not able to clear the goods from customs as panash india is not sending kyc form. The tracking number is [protected]. No answer to my mail and nobody to answer phone. Even fedex could not get to anybody from panash india. Very disappointed

I placed an order for a covid wedding and underwent tremendous stress and money loss, as order wasn't delivered as promised and they have not responded to refund request. Before placing order I inquired regarding delivery timeline for my location in the USA via WhatsApp. They were very responsive and prompt. I was assured it would be 13 days to deliver once order was placed, hence I went ahead and ordered. Few days after the order I messaged them on WhatsApp with order information, making them aware of the time sensitivity and it's importance given occasion. After anxiously waiting and not receiving shipping confirmation or order update past 10 days of the order, I inquired and was told that my order was delayed and they were working on it. However, the days kept passing but no update or shipment notification came. I messaged them numerous times but they became unresponsive. I made every possible attempt via WhatsApp, email, phone but could not get a hold of them or get response. After taking my money, they decided to become unavailable and unresponsive. I ended up with no dresses for the bridesmaids for the wedding, was too late to order from anyone else, stores in the USA don't carry more than one piece of same items, and I lost my money. I cannot begin to express the stress and hardship they put me through both emotionally and financially. Please help.

Worst online store ever! I have been calling all the numbers presented here for literally 100s of times, and dozens of emails. No response. Customer is treated like trash. If your order is time sensitive, do not even bother to look at this site. They are huge disappointment. I normally do not write negative reviews, but their response pushed me to. They do not know what is the meaning of "customer is valuable to us". After 26days of continuous calls everyday and not one call picked up, i'm receiving a simple whatsapp message saying "we regret we cannot fulfil your order due to time constraints". Hey why don't you tell me that? Why keep us waiting? Talk to the customer that will help, not ignoring them. Since I was typing and it took 3 mins to respond, they sent me "we are waiting for your response to proceed" are you kidding me?
The review must be negative and beware of these horrible people.