Menu
For Business Write a review File a complaint
Brampton Hardwood Floors Customer Service Phone, Email, Contacts

Brampton Hardwood Floors
Reviews and Complaints

www.bramptonhardwood.com

Learn how the rating is calculated

1.7 4 Reviews 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Brampton Hardwood Floors Reviews 6

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Brampton Hardwood Floors I got a quote for a lower price, but I didn't actually get that price

I got a quote for a lower price, but I didn't actually get that price. They said they would deliver the flooring by a certain date, but they were almost a week late. The installer showed up, but there was no flooring for them to install. And to top it off, no one ever returns my phone calls. This is B J B from Waterdown.

Read full review of Brampton Hardwood Floors
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Brampton Hardwood Floors Worst customer service I ever encountered

Worst customer service I ever encountered. They treat you like trash, just a transaction. Come, pay, and leave. Don't bother us. I signed a contract and put a deposit for hardwood at a specific price. They contacted me the next day and told me the price went up. I had to pay the difference. I said it wasn't fair since I already signed for that price. They refused!

They also took my old receipt with the original pricing and denied its existence when I asked for it back. They started yelling at me.

Read full review of Brampton Hardwood Floors
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Brampton Hardwood Floors Recently we decided to extend the hardwood floorin on the second story of our house

Recently we decided to extend the hardwood floorin on the second story of our house. We had to customize our order and decided to go with Brampton Hardwood Floors Ltd. that has a great reputation.

There I met with Ms. Vandana G. a very knowledgable, professional and courteous Sales Representative. Ms. G. is like an Air Traffic Controller looking after customers in the store, on-line and on the phone. She is direct and to the point. Knows her hardwood flooring and remains calm at all times.

Ms G. arranged for the production of the custom hardwood floors, the delivery and the installation. The pre-production was reviewed by me as arranged by Ms G. prior to going into full production and Joe the Manager was very knowledgable and helpful every step of the production process.

Read full review of Brampton Hardwood Floors
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Brampton Hardwood Floors One employee was really pushy for me to buy flooring

One employee was really pushy for me to buy flooring. He called me 5 times and texted all day for my credit card. I gave him my deposit and didn't need the floors until next month...but he said my deposit secured my floors.

I called a month later to schedule a pick up, the lady said she would check and call me back, she called me back in 5 minutes and said we can go same day (this was on a Sunday). I arrived with two vehicles from 45 minutes away. They told us we needed to go to the other location to pick up. We went to the other location to be told it's closed on Sundays. I went back to the original location and the lady who confirmed that our flooring was ready for pick up took no responsibility and told me to relax. Another customer stepped in and said how can you tell a customer to relax, she seems relaxed to me. The sales rep ignored us and answered a phone call. Then she told me this is not her fault and I need to be more compassionate. I asked them to deliver the floors as this was out of my control and they should pay for it, she said 'not going to happen'. I was then told to go back to the other location because someone will help me. We got there and another customer was also given the run around. Finally someone showed up and after searching for one hour, without a mask by the way, he said he couldn't find my floors and thinks they don't have stock. I then went back to the main site and asked for a refund and the sales rep took no responsibility, didn't apologize and said 'I don't know what happen'. I then requested a refund and the sales rep took my sheet but I stepped in and advocated to have a refund from a sales rep wearing a mask.***. They don't care about your experience...they *** didn't care that they couldn't find my floors after taking my money. I understand mistakes happen, but this was more than a mistake and the company's response was I needed to be more compassionate - as they had my money.

Read full review of Brampton Hardwood Floors
Hide full review

Brampton Hardwood Floors Complaints 2

ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Brampton Hardwood Floors On Nov 7/21, I bought hardwood flooring from Brampton Hardwood Floors Ltd for $316.97

On Nov 7/21, I bought hardwood flooring from Brampton Hardwood Floors Ltd for $316.97. I chose engineered wood that was originally priced at $2.99 per square foot. It was on clearance for $1.10 per square foot. I asked the guy working there why it was so cheap, and he said some pieces had "knot grooves" that people didn't like, and it was a thinner hardwood (3/8 instead of the usual 3/4). I needed 175 square feet, but he suggested I buy 250 square feet so I could select the pieces I liked without knots. I ended up purchasing a total of 12 boxes.

When I got home and opened the boxes, almost every single piece had a 'print' on the finish, as if it had been stored with something on it in a wet or damp place. Many other pieces were broken or chipped at the seam. Additionally, half of the pieces had large chalk marks that were deeply scratched into the wood. These scratches, finish damages, broken pieces, and chalk marks cannot be fixed by washing or polishing.

Today, I went back to the store to complain and ask for a refund. The lady at the counter assured me that the marks would come out, but when she tried to remove them herself, she realized they were permanent. Suddenly, she started yelling at me, saying I was "lucky to have gotten it so cheap" and that "all hardwood has those marks." I explained that my contractor would now have to cut the pieces into smaller ones to salvage what she could. Our argument escalated when I requested a threshold piece without charge, and the older man working there kicked me out of the store.

This product is damaged, disrespected, and not what I was promised. Their response to my complaint was dismissive, claiming that "you knew it was rustic." However, it was not rustic; it was completely damaged. I ended up throwing away 4 boxes and will have to cut the remaining long pieces into small, unattractive ones to salvage what I can. I am seeking a full refund.

Read full review of Brampton Hardwood Floors
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Brampton Hardwood Floors I went to Brampton Hardwood on July 22 to order some Mahogany select or better flooring

I went to Brampton Hardwood on July 22 to order some Mahogany select or better flooring. I made sure to remind the salesperson, Kumar, to document the select or better as we had discussed. He assured me that he had done so and asked if I wanted to check. I trusted him and said there was no need. I paid $7.40 per square foot for a total of 2261 square feet, which came to $18,906.48. As I was leaving the store, Kumar came outside and informed me that there would be two batches of the flooring, but they were from the same manufacturer. One batch had to be ordered directly.

When I picked up the flooring on August 13, I was told that there were actually three different batches, but they were from the same company. I expressed my concern about this, but was reassured that there would be no noticeable difference. I also noticed that some of the boxes were damaged, but I wasn't sure of the full extent of the damage.

The floor installer came to inspect the wood and plan the installation. I informed him about the three batches, which made him concerned. He asked to see a piece from each batch and upon examination, it was clear that the quality, milling, height, and color of the wood were not the same. I called Kumar and he said that the milling issue could be easily fixed by the installer himself. The installer asked if he would be compensated for his labor, but Kumar said he would call back. However, he never did and my attempts to communicate with him were ignored.

Despite the communication issues, I continued to try and resolve the situation. I requested either an exchange for one batch or a full refund. I was then put in touch with Joe, who also had difficulty with communication. We had planned for him to inspect the wood at my home, but the appointment was canceled. Finally, he mentioned that there was a shortage issue. From September to January, I patiently communicated with Joe, who was supposed to resolve the issue. However, at the beginning of January, he said he would resolve it by the end of the month, but I have not received any response to my follow-up emails and texts.

To make matters worse, I recently realized that the wood sample I was given, which I thought was a 4" sample, is actually a 5" sample. Initially, I was interested in the larger 5" size, but Kumar convinced me that the 4" size was sufficient. Now I realize that I was given the wrong sample.

The behavior of salesperson Kumar has been unacceptable. Even the receipt does not reflect what he said was written, as he did not include the select or better designation that I had requested. My text communication clearly shows that I was not looking for an inferior product. If I had wanted that, I could have purchased it for half the price in Scarborough.

I would like to either exchange the wood as I had outlined or receive a full refund. My house has been without flooring since the carpet was removed in preparation for the installation. This is concerning for the structural integrity of our home. The installation of the stairs has also been delayed because I need to be sure of the floor material and color before proceeding with the staining.

I chose Brampton Hardwood because I was 100% satisfied with the Mahogany wood I had previously purchased from them for another home. However, this time I did not receive the same quality. I have sent pictures of the wood as evidence. If there is any additional information needed to resolve this issue as soon as possible, please let me know. Thank you in advance, as this is my final attempt to resolve the matter before taking legal action if necessary.

Read full review of Brampton Hardwood Floors
Hide full review

Is Brampton Hardwood Floors Legit?

Brampton Hardwood Floors earns a trustworthiness rating of 67%

Generally safe, but check closely before sharing details.

Our conclusion: Brampton Hardwood Floors's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for Brampton Hardwood Floors. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Brampton Hardwood Floors has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Bramptonhardwood.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bramptonhardwood.com you are considering visiting, which is associated with Brampton Hardwood Floors, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • No reviews for bramptonhardwood.com on popular sites. Be cautious and do additional research. Look for information about the Brampton Hardwood Floors and be careful with personal information or transactions.
  • Bramptonhardwood.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bramptonhardwood.com may offer a niche product or service that is only of interest to a smaller audience.
  • Keywords related to scams and fraud were identified in our analysis of Brampton Hardwood Floors website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.

About Brampton Hardwood Floors

Screenshot Brampton Hardwood Floors
Brampton Hardwood Floors (bramptonhardwood.com) is a reputable and well-established company that specializes in providing high-quality hardwood flooring solutions. With years of experience in the industry, they have built a strong reputation for their exceptional craftsmanship and commitment to customer satisfaction.

One of the key factors that sets Brampton Hardwood Floors apart from its competitors is their unwavering dedication to using only the finest materials available. They understand that the quality of the hardwood used directly impacts the overall durability and aesthetic appeal of the flooring. Therefore, they source their hardwood from trusted suppliers who share their commitment to excellence.

The team at Brampton Hardwood Floors consists of highly skilled and experienced professionals who possess a deep understanding of the intricacies involved in hardwood flooring installation and maintenance. They are well-versed in the latest techniques and industry best practices, ensuring that every project they undertake is completed to the highest standards.

When it comes to customer service, Brampton Hardwood Floors excels in providing personalized attention and tailored solutions to meet the unique needs and preferences of each client. They take the time to understand their customers' vision and work closely with them throughout the entire process, from initial consultation to final installation, to ensure complete satisfaction.

In addition to their exceptional craftsmanship, Brampton Hardwood Floors also offers a wide range of hardwood flooring options to suit various styles and budgets. Whether you are looking for traditional oak flooring or more exotic options like bamboo or Brazilian cherry, they have a vast selection to choose from.

Furthermore, Brampton Hardwood Floors understands the importance of sustainability and environmental responsibility. They strive to offer eco-friendly flooring options that are sourced from sustainable forests and manufactured using environmentally conscious practices.

Overall, Brampton Hardwood Floors is a trusted and reliable choice for anyone seeking top-notch hardwood flooring solutions. Their commitment to quality, attention to detail, and exceptional customer service make them a leader in the industry. With Brampton Hardwood Floors, you can be confident that your hardwood flooring needs will be met with professionalism and expertise.

Overview of Brampton Hardwood Floors complaint handling

Brampton Hardwood Floors reviews first appeared on Complaints Board on Jul 31, 2023. The latest review I got a quote for a lower price, but I didn't actually get that price was posted on Aug 2, 2023. Brampton Hardwood Floors has an average consumer rating of 1 stars from 6 reviews. Brampton Hardwood Floors has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Brampton Hardwood Floors Contacts

  2. Brampton Hardwood Floors phone numbers
    +1 (905) 450-6268
    +1 (905) 450-6268
    Click up if you have successfully reached Brampton Hardwood Floors by calling +1 (905) 450-6268 phone number 0 0 users reported that they have successfully reached Brampton Hardwood Floors by calling +1 (905) 450-6268 phone number Click down if you have unsuccessfully reached Brampton Hardwood Floors by calling +1 (905) 450-6268 phone number 0 0 users reported that they have UNsuccessfully reached Brampton Hardwood Floors by calling +1 (905) 450-6268 phone number
  3. Brampton Hardwood Floors emails
  4. Brampton Hardwood Floors address
    59 Bramalea Rd, Brampton, Ontario, L6T 2W4, Canada
  5. Brampton Hardwood Floors social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  7. View all Brampton Hardwood Floors contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.