Brault et Martineau Grand Magasin
Reviews and Complaints

I went to the B&M on Newman blvd in Lasalle, Quebec. There was a washing machine on sale as a display model for 704.99 on sale for 604.99. When I arrived, the salesman told me the price was 704.99. I showed him my phone to prove the price and he then said it was right but I had to take the set with the dryer too. Nowhere on the site did it say I had to take the set. I asked to speak to the manager, he came over with his tablet and showed me some discontinued [censored]. I left, I have screen shots of the ad, I have pics of the washer being there, and I actually record everything I say when negotiating, so I have his voice willing to seel me just the washer for 704.99. I ask you to fix it, or I will see if the better business bureau will.

Purchased an ice machine 6minths ago for almost 3000$ and it hasn't worked a single day since installed. Multiple hours, with multiple customer service reps, multiple visits from technicians to supposedly repair the machine, after 6 months I am being lied to or falsely informed, everyone saying they apologize but aren't doing anything and now I am approaching the end of my 1 year warranty stuck with a broken 3000$ machine.

Purchased a sectional sofa ( a bed mattress and appliance at same time) on November 26 2021
On November 19 2022 placed a call to the store purchased that the sectional broke
They sent a technician after 2 weeks December 2 2022 he verified indeed broken and can tell it is actually defective frame.Anyways says someone will contact us within 2 weeks….nothing yet
January 2023 now many attempts to call the service number and text 66666 that the store claims is the service absolutely no response ever
We leave our number for call back and still
No response this is unacceptable and will report to protection de consummators with all proof of emails and texts of attempts to get service
The couch is literally on the floor today

I ordered a bunk bed on October 25th, 2022. I get an email only November 02, 2022 that they will reach shortly to confirm delivery date.

I hear nothing all of November. I call beginning of December only to say earliest delivery possible is January 03, 2023. I have no choice so I accept. I wouldn’t have gotten that date if I would have called and waited over 30 minutes on the phone.

Now today, December 27, 2022, I get an email, not even from Brault et Martineau, but from their affiliated store “ameublement Tanguay”, that my delivery date has been pushed back to January 16, 2023. This is ridiculous. Almost 3 months delay? It is also very unprofessional to have the affiliate store email me as I didn’t order from them.

I purchased a 4K LCD tv on the 4th of august, and withing 60 hrs reutned it in the original packaging, and the manager refused a full refund and withheld 15% for restocking charges. I have purchased many big box items from them since they first opened shop at the Centennial plaza in Dollard des Ormeaux, over a 30 year span I was never informed of the return policy by any salesmen when purchasing items, and obviously I did not return any. This time too, no return policy information was shown or given. all they are interested in is selling an extended warranty, however when I retuned the item, they tell me about their return policy rules, its a scam, they are carrying out, this should be told to customers prior to purchase, and it should be printed on the billing sheet, ]Now when govt's are giving all kinds of grants for buisness for covid time that affected sales, the buisness rips of money from customers too. I will never purchase any items from B&M ane will inform my friends and family about their selling tricks too.

On Thursday a guy name domenique instull an air condition. He didnt do a good job at all. My mother spent 139.99$. The way he put it the air form the window or the rain could come inside my appartment. My mom went to the store 5 time in total.

The manager didnt want to do anything.

Domique want to live the air condition and live the window oppened.

Then we want to return the air condition the manager didnt want to because it was oppen. Then domenique told me that he was not a technician for the airconditioning. In my opinion he shouldn't instull if it wasn't his job

The fridge is noy working after 2 weeks. We had purchased an additional warranty for over $300.00 but the company never mentionned they would only be accountable for it after 1 year. Now they decline to take any responsibility for anything and have me deal with Whirlpool directly, they have sent the technician 3 times to repair it and have said that it was repaired but it's broken again after 2 weeks. Now dealing with them has been a full time job for the past 2 months to the extend that I had to take some time off from work and have trouble keeping up with my regular work shedule. I got told by the technician that it happens to ALL their customers. Both companies are deniying responsibilities to such extend that it should be seriousely be investigated as fraud.

I bought a sofa on December 2021, we're on 6th of May 2022 and I'm still waiting for my product. They said that being a special order (because I chose the color) could take 2-3 months. However it's been almost 5 months and I'm still paying for ... nothing.

Beware of this issue the seller will try to trick you and postpone you again and again whenever you go there to ask for updates.

I ordered bookshelves on april 20th 2021. I'm still waiting. I've received 4 notices that claimed that I would receive a phone call giving me a delivery date and time. no such call ever came. What kind of service is this?

Took the warranty on the purchase of a refrigerator (bought with 5 other applicances) after salesman assured me they offer good service. I have been without a fridge since begining of october! living with 4 kids out of a cooler. last visit feb 10th the technician took everything apart and said there was still ice and would come back at the end of the day - never did. they called me the next day to say they cant come for 2 weeks and to use the fridge. There are parts all over my kitchen, screws in my drawers and the fan on my patio and im told I have to put it back together. I put some stuff in the fridge and now everything is frozen … milk, eggs, veggies ect. I have thrown away thousands of dollars in groceries, wasted hours on hold and 4 days off work…not to mention one night in the hospital with a child that had food poisoning. I called back to speak to a manager they said someone would call me back in 24-48 hours to move up the date… no one called. never have I had such a bad experience and been taken advantage of like this! reaching out to consumer protection.

I purchased these furnitures September 3, 2021 chairs (fauteuil) were delivered the end of September and the sofa Oct. 12, 2021, these furnitures are defectives. The chairs looks ok in the picture but when you sit on it, very hard and then few minutes after you feel like sitting in a toilet bowl, you sink in. The sofa, legs has no rubbers and only 1 hole instead of 3 to install them, so no guide to follow. I went to BM (7272 blvd Newman Lasalle 2 hours after delivery, brought the legs and complain and told them i am returning it because it's defective bur the manager said i can't or i will be charge 35% of the cost, instead he orderd the legs and a technician was sent to my place two weeks after, technician agreed that they are defectives but in her report she only mentioned the sofa because it was very clear and the chairs are ok because she said it's the manufacture told me to wait for a month because they have to order the legs. I even went myself to BM and brought the chair and let them try it. Meanwhile these furnitures are in my living room for over 1 month and the sofa unpack, I called so many time but they are not returning my calls.

we purchase a dishwasher and from scratch it never work. When we called Brault & Martineau the next day they said it was not their problem to call the Manufacturer to deal with them. One we called they sent a technician that confirmed the unit was defective and that we needed to wait 10 business day for them to complete a report so we could get it replace. it been two weeks now a still nobody called back. we tried to call, email Brault & Martineau multiple time and nobody returns our calls...

At this point we want to get reimburse et buy another somewhere else

Worst experience ever!

Bunch of thieves, If I can give them less than a star I would.
They will sell you services that don't exist with bunch of loopholes in order to never deliver.
Be careful of the furniture insurance they sell you, it not for furniture and it's not even insurance it's a cleaning company that will give the run around if ever you call them to come over, apparently owned by a guy named tony whom they protect very well. (Magie Seal)
He's belligerent and rude, offers no service whatsoever and will always redirect you to BM.
Their online team that take care of online complaints will not do anything they're bunch of invalids hired to calm frustrated customers like myself and make it seem like they actually have a decent customer service when in fact they're far from it.
Their fabrics are cheap and furniture only looks good in show room.
Read the rest of the reviews.
I double dare them to call my case a lie, they know exactly who I am and we've in contact for a long time, I would to hear how they dismiss this case.
I wish I had looked at the reviews before buying my furniture.
Good luck and stay away.

I had furniture delivered on October 6th and it was damaged. I was told I would receive the replacement the first week of November. I heard nothing from the store. I kept calling and was given different dates the furniture would arrive and I still haven't heard from the store. I was told it would arrive from the warehouse on the 16th of November so I called today because again no one called me and now they tell me it will be in on the 5th of December. I am really extremely unhappy with the way I gave been treated. Nobody has kept me updated on this matter and I have already paid 2 payments on furniture I do not have. Not happy about this at all.

Shannon Peck
[protected]

2 months delay for reception of washer and dryer. No installation service provided, water lines and pipes with electrical cables tangled up to connection, dryer exhaust pipe not appropriate length adjusted to space
No cable/nylon ties used on any water and dryer connectors, whether water lines, water drainage pipe, dryer exhaust nor electrical cables in to plugs. Washer drainage pipe scotch-taped by installers on connection,
Installers had no appropriate tools nor equipment of any sort, asking me for nylon ties and scotch-tape, in attempt to secure the installation, no placement of appliances into dedicated space. Left with appliances placed in the middle of my kitchen.
Their staff left my home without any concern to clean after themselves. They entered my home with dirty boots, left empty boxes and plastic wraps on my counter.
Absolute lack of any type of attempt, cooperation and willingness to fulfill the installation properly.
Further to that I had to:
Purchase nylon ties, detangle all the water lines and cables, arrange water lines, electrical cables, water drainage and exhaust with nylon ties to ensure proper functions and release any possible stress on their function, adjust dryer's exhaust pipe to appropriate size, remove scotch-tape on connection and reinstall correctly with nylon ties securing on connections, remove pieces of carton from underneath the appliances to place anti-scratch pads, place washer and dryer in assigned space
Cleaned after their staff.
Regrettably their service is practically non existent. Even 1 star is too much for them!

Ordered furniture in july.
Have since been given 4 dates for arrival and promises to arrive with no follow up and not update when the furniture doesnt arrive.
I have called multiple times.
On a saturday I was told they were busy on saturdays and couldnt help.
This morning I got an arrogant man who clearly saw the caller id and knew it was me since he asked zero information and said "bedroom set? Yea its not here". Absolutely disgusting useless and arrogant tone so I clearly said to him his tone showed me he didnt give a [censored] about my order but can he find more info because it is taking forever.
He got offended and sensitive - wont be spoke to that way, etc etc.
I wont be spoken to that way actually-I finally pointed out your disguting tone of voice when you are dealing with a customer that has a 400$ deposit and has been lied to by all of your agents that answer the phone. I am sick of it. Be decent.
Is anyone going to manage this situation? Provide compensation? Provide adequate information or some form of service now that my money is just sitting there waiting and I have already waited 3 months?!?!?!?!?! I will continue to contact every agency I can to have this rectified. I am beyond irrate at this and it is not at all deserved. I was a very understanding customer chasing down my furniture until your beaconsfield agents started being rude and dismissive.

My wife and I bought an LG refrigerator and LG dishwasher from Brault et Martineau store at 125 Boulevard Desjardins E, Sainte-Thérèse, QC J7E 1C5 on May 19, 2019 to have delivered at our new home on the evening of June 8, 2019. When I was finalizing the transaction with the salesman Virginio Perreira, I requested that the appliances be delivered on Saturday June 8 2019 after 12 pm as the house we bought was ours after noon that day.
On the night of Friday June 7, 2019 I received an automated call from you guys saying the appliances will be delivered between 7:30 am and 11am. I then called delivery right away as I had requested delivery after 12 pm and the woman said there was nothing she can do and hope that they are late with their deliveries. I was very upset but hoped for the best. This was clearly Brault & Martineau's mistake.
On the morning of Saturday June 8, 2019, I was waiting for the phone call 1 hour before delivery time so I can make my way to the new house. At 10:05 am I get a call from the delivery driver saying he was infront of the new house and that since I was not there Brault & Martineau told them to leave. I repeatedly said that I NEVER got the 1 hour warning call but he repeatedly said that I did get the call, Brault & Martineau told him to leave. On top of the stress of moving I had to deal with their dissorganization. I asked the driver to deliver the appliances as the previous home owners were there but they kept repeating that Brault & Martineau told them to leave and we have to call customer service. I right away tried to call customer service to sort this issue but customer service is closed on weekends!

Before getting to the new house, My wife called the store right after I spoke with the rude delivery driver around 10:10 am and spoke to the receptions after being on hold for 20 minutes. My wife explained the situation to the reception but the receptionist kept saying we need to call after 48 hours to reschedule another delivery. As this is unacceptable my wife was trying to speak with your receptionist hoping she can help us but the receptionist was very rude by brushing her off and was speaking over my wife. The receptionist did give the address to the warehouse and told my wife to call delivery and see what they can do. At this point I have no fridge, our food was in a cooler. My wife called delivery were she was on hold for 1 hour and a half! Once the man answered the phone he told my wife to call back in 48 hours to schedule a new delivery date, he estimated that the fridge would be delivered next Friday! My wife suggested to the man that we can pick up the appliances from the warehouse, the man then called the warehouse and he was as well on hold for 30 minutes. Once he got an answer from the warehouse, he was told that my appliances were at the warehouse and we can go pick them up I had to rent a truck to go pick up the appliances. Once arrived at the warehouse, 3 great warehouse guys loaded up the appliances in my truck. Once I got home, with 2 other people we brought the very heavy fridge and dishwasher into the house. In doing this I did hurt my back and needed to go see a chiropractor.

My wife got to the new house before I did at noon that day and the previous home owners were still there. She asked them if there was a delivery from Brault & Martineau and they said yes but they were in the middle of loading there own truck, the delivery driver asked the previous owner if there already was a fridge and dishwasher installed, if so they would have to move the appliances so they can install the fridge and dishwasher. The previous home owners said yes hold on as they were moving the fridge and dishwasher for your delivery guys, when the previous owners got back to the front door after moving the fridge and dishwasher the delivery truck was gone.

Now on top of this horrible experience during a very stressful time, the fridge is in my kitchen vibrating and making a low sound due to vibration. The vibration is not normal as the glasses in my cubpoards are clicking together.

This has been the worst experience in general I ever had buying major appliances!

The company is selling poor products to customer and not fulfilling there service as committed.

My recliner sofa motor stopped working in 11moths,

- I complained the company about same on 4th March.
They make big promises but when it comes to fulfill same, they failed badly.
- After multiple Follow ups and calls, they sent one technician to check the recliner, apparently motor was broken.So he took the motor.
- It took a month for them to file a report and get the motor, they told me that they got the motor on 12th of April( which I dont believe )
- Since that day I am calling, Mailing but no one yet came to fix the Sofa.

it wa 2700$ amount which seems to be wastage now. I am using broken sofa without any hope of getting it fixed and yet paying monthly installment. Next step is to file a case in consumer court and get some justice.

Order #: i214984

Firstly this is not the first time dealing with poor customer service from this particular store bm kirkland, definitely after today I will not step foot in that place. They absolutely do not care of their customers and have to sense accommodation. Order washer tuesday and delivery scheduled for today (thursday). I didn't get the call for delivery time frame on wednesday as planned. When I called thursday morning the person I spoke to said that someone called tuesday night but my mailbox was not assigned (not true at all) so basically I won't get my order today, so I should delivery to set up another day. Called delivery department was kept on hold for 20 minutes and then they hung up😡. So called back bm kirkland only now to be told that the washer is not in stock and will only be deliver the friday. So went to the store after work to deal with the situation in person but from the attitude/ sarcasism, lack of understanding, lack of option, lack of accommodation and poor customer service I decided to cancel my order. Mr. Claude you should be ashamed of yourself and very poor approach to a customer in need. Steven next time focus less on trying to sell people protection plan and make sure items are available when needed. After all you are not the only store selling washer, will be taking my business elsewhere. Im done with bm kirkland, not impressed at all!