Breyers
Reviews and Complaints

I'm complaining about the new ice cream that was just released by Breyers it's the new Ricci PCS / peanut butter cup ice cream with peanut butter ice cream and chocolate ice cream mix this is the second half a gallon that I have bought and there is no Ricci PCS and no peanut butter cups at all and it is just peanut butter ice cream with very very little chocolate I was wondering if you guys can make good and send me some coupons for more for a free half gallon or something because I really enjoy your ice cream I don't buy anything else and I do not want to switch I love Breyers so can you please make good on this thank you

I purchased a 1.5 Quart Reese's Peanut Butter Cups ice cream and the product states "Now with 35% more reese's peanut butter cup pieces". I have gone through the entire 1.5 quart and found 2 pieces of reese's peanut butter cup. Yes, that's not a typo, 2 SMALL pieces. What false advertisement! The picture and description of the produce are completely false and this product should be pulled off the shelves until someone can look into this!

I love your Breyers creamsicle orange-flavored I had chemo for years ago and my taste buds are weird and your creamsicle is one of the few things that tastes right so I have eaten quite a bit of it over the last couple years as a rule I buy probably 3-4 a week. So when there is a bad batch I know right away and I've also spent some money on a bad batch to find out it's bad what is happening it seems like the orange whether it's coloring or actual orange ice cream or sherbert I don't know but the coloring of the creamsicle ice cream when it's bad is very light and a very small amount of the orange compared to what is usually in there. When I find a bad one then I have to go back to checking the dates on the bottom of them until there's a different date because it is the whole batch on one particular date this time it is Dec1519. It was nice to see the new packaging when it came out because we were at a bad batch and then when the new packaging came out we knew it was a different batch well now it is happened again and this is only a couple months from the last time the time prior to that it had been 6 or 8 months since it had happened. If someone were to try this ice cream for the first time during a bad batch they would probably not buy it again so you are losing customers every time there is a bad batch and it takes I want to say three to four weeks for the batch to be gone I'm not sure I didn't put it down but I'm not buying it during that time all the stores in my area have pretty much the same dates on the ice cream maybe not right away but within a week or so of the bad batch coming out. I did call the last two times when this happened and they sent me coupons out and I had to explain to them all of this that I just told you.

Somebody's dropping the ball whether it's your quality assurance people that check it before it goes out the door or somebody adjusting the machines or whatever. Somebody isn't doing their job and you're losing customers. And I have to go without my one staple for almost a month.

I hope you can resolve this issue you may call me at the number below if you have any questions it would be nice to help and have it not happen again. Thank you very much for your time, Sandra Ripp. [protected]

Bought a tub of breyers chocolate peanut butter ice cream paid 4.99$
Bought it at superstore and was sad to read the label and noticed it said there was suppose to be peanut butter cups I ate the whole tub and never found any chocolate at all besides the flavour of the ice cream I had peanut butter swirls but no chocolate chunks or anything to do with the Reese cups

I bought a tub of this ice cream for €6 in my local Tesco's. I was shocked when I opened it to find the tub less than half full. I feel like this is false advertising and I would like a full refund as I was misled. The volume in the container doesn't seem to match up with me either as yes it says 500ml but only 264g and the same size tub of Ben and Jerry's ice cream seems to have the same 500ml but over 400g?

Dearest breyers,

I am a gelato fanatic and it seems that you have stopped with the strawberry chocolate truffle which was the best. I do understand that your trying to sale the crappy flavors which if I had my choice I would have shipped the other flavors back to you because I am not sure what your using for the raspberry cheesecake but its horrible! The brownie batter is horrible! And I am not about to try the others because they are expensive but I do beg you to bring back the strawberry chocolate truffle if you have a heart at all.

I bought this container tonight as a treat for my birthday. I paid 6.29 for the pint container. When I got home and opened it, the container was not full, the ice cream had shrunk away from the sides and the top was covered in frost bite. It looked horrible but since I have been wanting to try this product, I tried it. It was chewy and tasteless. I was so disappointed on my birthday eve. I tossed the rest in the garbage

First time having this and I am very disappointed. The vanilla doesn't even taste like Breyers normally tastes and the advertisement regarding the crunchies is false advertisement. The picture on the carton makes it seem likes its a good amount of crunchies and that's not the case. AND anyway to be like ice cream cake it should be a layer of it and more to actually taste it! I don't even want anymore. It's tasteless. It's like Neopolitan with no strawberry and less taste.

I have purchased Breyers ice cream for years and have always been pleased with the product. I was disappointed the other day when I purchased a container of Chocolate Peanut Butter Ice Cream when I found that there were no peanut butter swirls in the container. The swirls are the main reason I purchase this ice cream. I will think twice before buying it in the future.

Use to be big fan of Breyers. Quit eating it because it wasn't the same. Bought some other day, and it's just awful. Looked so good on carton, but with all the unnatural ingredients, it's not worth trying it anymore. I had high hopes, but I won't buy anymore, no matter how tempting the picture looks. Texture was same as the cheap gummy stuff I had as a kid. First time I had real ice cream that was one of the things I noticed first, it wasn't gummy. Shame on Breyers for aldulerating ice cream.

Good afternoon breyers,

I would like to bring to your attention our disappointment following the purchase today of breyers ice cream fromour local morrisons supermarket in huddersfield, england.

The claimed fill versus the reality when opening the pack was completely false. The scale of the dis-honesty has moved me to put the attached pictures together and email to you in order not to waste money returning to store, as quite frankly, I already feel con 'd by the breyer pack in question, and will not repeat purchase that brand again as a result.

I bought x2 tubs of ice cream, which my wife and I regularly do (1) haagen dazs 460ml as well as (2) the offending breyer 500ml (falsely claimed fill product). The attached document shows what transpired when opening both packs.

It is very clear that as manufacturer, you must have quality control issues, as such a fill difference should be picked up automatically through quality checks online... Which were clearly not done. Irrespective of that, I also wondering what quality checks are performed on stock entering uk retailers and intend to ask morrisons to re-assure me on that question. Such issues should have been identified and eliminated by quality checks such that false claim products do not get onto shelf?

In summary... Extremely disappointing experience. Not to be repeated.

Your comments welcomed.

Mr & mrs d. Rodgers
5d towngate, highburton, huddersfield. England
Hd8 0qp

I am a long time consumer of Breyers ice cream ever since i was kid. I was especially in love with Breyer's Vanilla and Cherry Vanilla flavors. I really loved Breyer's "ice milkish" texture which I found light refreshing and different from all the other brands. I am now very disappointed with Breyer's changing their formula and texture of their ice cream It is now has a very heavy creamy, almost buttery texture. Your ice cream is no longer unique. It taste like just another typical brand of ice cream...just like all the others. I miss the old texture of Breyers. I now buy Blue Bunny brand ice cream because their Vanilla Bean flavor is very similar to what Breyers use to be. I hope Breyers brings back their original formula/ texture of ice cream that was so light, refreshing unique and utterly delicious.

Both tubs were not nearly full when I opened them. They were only approx two-thirds full and I was extremely disappointed to find this after brigning them home. I bought them on sale for €3.50 each but this is not quite a good bargain seeing as I'm being cheated out of so much of the product! I'm really unhappy about this and I feel I should at least receive a response from Breyers (I emailed) and some form of compensation.

The ice cream tub was about half gone when I purchased it. There where large amounts of ice cream missing from the edges, and the top of the container. To top off my purchase the tub was also complete freezer burnt as soon as I brought it home, as I opened it right away. I normally purchase Breyers ice cream as it is a family favourite around my house, however, I have not bought Breyers ice cream since my experience. I do not know what happened to your quality control.

The 340cal ice cream. The retail price was initially very expensive but I really wanted to try it. It was half empty when I opened the packaging. No wonder it is so little calories as it doesn't fill the container. The ice cream did taste very nice but having the container half full was very disheartening. I heard brilliant reviews on it from fitness bloggers and I never heard them say that theirs was half full.

Good morning, I was looking to send an email but I see there is no place just to leave a comment. I just wanted to make mention that I purchased your snickers ice cream. The label said it was a vanilla base with the snicker candy in it. And when I found it to be it was more of a butter almond there was no real vanilla taste to it. So unfortunately was a little too strong of a flavor for us thinking it would've been vanilla. I just wanted to put it out there. I'm a person that you don't complain to death years so I just feel better just put that out there thank you

1/12/18 
I recently purchased Cookie Dough Gelato Indulgences and there were NO
chocolate chip cookie dough pieces on top and only THREE pieces inside the gelato cream. 
How could anyone forget the chocolate chip cookie dough pieces inside the Gelato? Disappointed!
Do I get a Refund? Do I get 6 months of Free Gelato for being a loyal customer?
 

Hi my name is Krystal West and I buy this ice cream almost every week at wegmans in Canandaigua ny, but this time is was not full. At January 12th 2018 I bought this container. I love this ice cream because I'm allergic to milk and this is the best I've had so far. But this was rediculous, there is barley any in this container. It's usually always full to the top. I want at least a free coupn to get a new consumer of ice cream. This stuff isn't cheap. My number is [protected] thanks for your time.

8/13/17 - Reservation Donald Corley
Fighting, cursing, intoxication outside door in parking lot. Threatened when walking to the car. Left shortly after arriving. Called this motel the following day but was treated badly on the phone. Had a 4 hr drive back home. Had to pull over on the interstate and sleep. Want a refund of $73.02
Motel 6, 1412 Brick Church Pike, Nashville, TN. 37207

This was literally the worst ice cream I have ever had. I usually love brewers ice cream and was excited to try a new flavor! The ice cream was flat not creamy! Furthermore the ice cream had no caramel and the chocolate chunks seemed stale! The flavor wasn't good and the bottom was overly sweat while the top was not. Very disappointed! Don't think I'll be buying breyers ice cream again. Ecpecially for the price I paid for this disappointing product