Breyers
Reviews and Complaints

I used Suave, Citrus Rush, Shampoo Conditioner And Body
Wash, and got some in my eyes. As a result it burned like hell, and blurred my vision for three weeks .I visited my family Doctor and Optometrist, only to find my vision had worsened dramatically.I remedied the problem by doing my own investigation for a remedy.The remedy was to wash my eyes with Johnson's Baby Shampoo, deludes with water and rinse a couple times. I contacted the company, and told them what had happened initially, and they offered no remedy to the problem, and also contacted F.D.A. and filled a report. I will never use this product again, and advice everyone to do the same.

Recently there was a sale on Breyer's ice cream for buy one get one free. Little did I
Know that I was picking up the flavor that was not even real ice cream!
When I opened it, it looked too soft and it was way too easy to scoop out.
It was in the freezer for awhile so it wasn't that it was just melty.
While eating it, I noticed that it is way too soft and melts way too fast!
I felt like I had to eat it quick before it turned to liquid! It also has a weird texture.
And it leaves a bad aftertaste! Why are they making fake ice cream now?
I just wanted some real damn ice cream and this is what I get? I will never buy this
Frozen dairy dessert crap ever again. I hope they realize WE DON'T LIKE IT!

I just bought a container of Breyers Banana Split Ice Cream. This was one of the most bland and skimpy ice creams I have ever tried. The ice cream does not taste like ice cream, it tastes like they watered it down and tried to add flavoring to it. I am not sure why they are calling it Banana Split. It was not in the least bit similar to a real banana split. I did not find or taste any banana in it, and the strawberry swirls and chocolate pieces were very very skimpy. I will not purchase any Breyers products after this, Its obvious they are selling a watered down version of something. I am not sure what they are trying to sell, this was a skimpy and bland product. I threw it in the trash...where it belongs.

we have always eaten butter pecan and vanilla fudge twirl for at least 30 plus yrs..we just bought both flavors in march of 2012 and noticed a very different taste to both flavors..it was awful.we just could not eat it after many yrs of eating the real ICE CREAM that breyers always bragged about being SO NATURAL!i called the customer service line and gave her my complaint and said we would no longer be buying this product any more..she tried to convince me that they still had at least two flavors that were the real deal and not the FROZEN DAIRY DESSERT" THAT WE HAD BEEN EATING! THIS FROZEN DESSERT HAS WHEY AND TARA GUM IN IT INSTEAD OF CREAM, MILK, SUGAR AND NUTS like the real ice cream used to have ...it is just awful!the texture is slimey and greasy feeling, and does not have the flavor of real ice cream..i feel that if we all don, t complain to breyers, then nothing will be done about it..i posted this also on my facbook page today..hope everyone will "share "my story..maybe breyers will "get the message" that we want our ice cream to be pure and natural like it used to be!sandi rowe umble holden maine

My wife and I used to enjoy a pint of Breyers Butter Pecan ice cream every few months. It's been about 6 months since our last pint. It used to have a rich, creamy flavor and was full of nuts. However, in our latest pint we both noticed independently that there was no flavor whatsoever, and there were exactly 6 tiny pecan pieces in it. It was bland and left a bad aftertaste. We noticed several new ingredients in it; it was no longer all natural. Either they started manufacturing overseas (China, tastes like), or they just got cheap, or both. We will NOT be buying any more Breyers, ever.

http://www.caa.gov.lk/web/index.php?option=com_kunena&Itemid=123&func=view&catid=3&id=9&lang=en#9

Recently purchased a Knorr soupy noodles 5 in one pack. Where they said 1 free for 4 packs. Got it from the Laughs Sun Up, Kohuwala (Sri Lanka).
Cooked one and it smelled like kerosine mixed and under assumption it was my fault I opened up another pack. Then I found that pack even before cooking smells the same. Therefore got one pack with a hole to smell and figured its some chemical that is mixed with the packing.
I suspect that these are given off as clearance sales for reduced prices because it is a bad stock?

Anyone who can talk to authorities to stop this kind of productions reaching consumers.

Batch num: 0410S12:16
EXP says: 04.07.2012

Barcode Num of Laughs: [protected]

I purchased, as i always have, butter pecan box of breyers ice ceam from a retailer which i will not name because i love their store. I was a little more than half into the box when i bit down on something very very hard. When i pulled i out of my mouth, it was pecan shells and It Broke My Tooth! I called the company immediately about the incident and filed my consumer complaint. They in turn gave me a reference number to refer back to when in two or three days a representative gave me a return call. They Never Did! I called the company and gave my reference number and guess what? They did not know what i was talking about. The refernce number was not taken in the computer, my name was not taken down, and there was no recoed of me even calling the company! Imagine That! So i had to give the rep. my information all over again and she kept apologizing to me. Well, they sent me out a package to take to my dentist to fill out, sent a package to send in the bos that the prodect came in, x-rays that i had have taken by the dentist, and the portion of the contents that came from my mouth?.(This is what the first reopresentative told me to do in the first place, have x-rays done of my tooth and the estimate of how much the work would cost)|.So now i have the estimate, the x-rays and the pecan shells ready to send in t the company;. So in the meantime they send me what i call a parting gift that says no matter what your dentist says, we are not resposible for your broken tooth'.They send me coupons for more ice cream and other products that the company makes;.Now does anone out ther feel that they are going to fix my tooth? No i do not think so! So my advice to all of you, Never ever file a complaint to a company because they will not own up to their mistakes no matter what it costs the consumer in the end! Yes, their boxes have been ever-shrinking and the prices ever-rising, like we would not even notice, huh!I hope they read the complaints again them beause they ned to hear them". We are the one who are buying this stuff so we have te right to complain about it! If it were not for us, they would not be in business, . I will be back with a later update about this to tell you all if they really refused to have my tooth fixed!

below is the mail written again to pure it for their non responsive pather customer support and tech team.
Dear Team, Though at last a i got a call from you guys and also from the service engineer(so called). he visited my home and said everything is good and i am just assuming its not working. i made him taste three water glasses. from from the pure it one from the tap and one from the other filter. there was difference in the taste. also told him earlier water filtering used to take some time, but now the water just comes down from top to bottom in no time. either its an innovation in the filtering process or the battery itself is working. i asked him to open and check it but he didnt and said he cant do that and made me talk to the vendor and he said this guy is new he will send someone else tom. next day i called him asking him when he is going to send the technician . than he talked about replacing something and asked me to come down to his shop around 5-6 km from my home to get it changed. when asked why was it called the customer service if i had to leave office and than get it changed he said he doesnt get paid for this and just doing it for the sake of customer service. i am not sure if he is really interested in customer service at all, and if he is telling the truth than you should give it in writing to all your customers to buy it on their own risk as they might have the throw the pure it after using it for an year.
Please advise whether the new battery which i have gotten changed will be replaced or do i have to run from post to pillar to get the same rectified.

Purchased Breyers All Natural Ice Cream in the flavor of Butter Pecan. the ice cream had a different texture and the group decided it ws chalky.

I opened the container of Breyers Cookies and Cream Ice Cream and there weren't any cookies in there. There were just miniscule particles of cookie dust.

I'm very disappointed in your product and will never purchase it again.

On August 12, 2010, my husband and I shared a Bertolli Shrimp Penne & Asparagus meal. At one point I bit down on something hard that broke into smaller particles. My husband asked why I was grimacing and pulling stuff from my mouth. When I explained there was some sort of very hard, black stuff in my portion, he mentioned he had noticed something gritty that he swallowed, presuming it was sand from the shrimp.

I called the contact number on the package that evening. The after-hours message gave a number to call for product emergencies, and I did so. I gave my information to a male rep and was assured I would be contacted first thing the next morning. I waited until after 10:00 a.m. EDT on the 13th for a call back. Finally, I called the New Jersey non-emergency consumer number, explained that someone should have called us by now and was only told a "Gina Papale" had been assigned as our Consumer Services Specialist, but she wasn't into work yet. When she called and we began speaking, I noted the lack of urgency and concern in her voice. This was irritating, and I told her so. I didn't understand why she wasn't immediately setting it up to collect our particles for analysis (only 1/2 of the total I collected so we would have a backup for analysis in case what was sent was mysteriously lost).

Ms. Papale called back later in the day to tell me a courier would be picking up our foreign matter the next morning. I reminded her we needed a dentist visit form since I reported to her I was having gum and tooth pain. The courier indeed came the next day for the black grit, but did not give me any dental visit form. In fact, despite a reminder call to Ms. Papale on August 17th that we had received nothing whatsoever from her offices, we did not get the dental form needed for me to set up an appointment until August 24, 2010. In her cover letter, curiously back-dated as August 13th but not mailed before August 20th, we also received some coupons. The previous week we received a Unilever gift box by FedEx with no letter or form.

Would we have preferred to get the dental form on the 14th instead of the courier pickup, and also instead of the gift box on the 19th or 20th? Absolutely. Especially since when I immediately called our dentist on the 24th to set up an appointment and gave the assistant details as to why, she noted that it was so far after the incident, it might be difficult to determine what the form required of the exam. Also, I told her the form required dental x-rays from before the black grit, and she confirmed what I suspected: I had only bite-wing pictures on file, which would not show the area in question.

When I heard nothing further on the analysis results of particles sent, I called Ms. Papale and left a voice message on the early afternoon of August 31st, I received no return call. I called the general consumer help number again to inquire if she was out-of-office and was assured she was not. This rep also promised to leave an additional voice message for Gina to call me. However, she never did and still never has. On September 1st I began trying to get to her supervisor and/or a Consumer Services Manager. I was successfully thwarted in multiple attempts both by phone and by e-mail to speak with anyone about Gina's terrible consumer service, my dental situation, and the results of the lab analysis. That same afternoon of 9/1 at 3:00 p.m., we received a FedEx delivery. This included a letter from Ms. Papale dated August 31st (so why didn't she call me?) and a container returning (supposedly) the particles we'd given to the courier on the 14th.

Disregarding her embarrassing grammar and punctuation, Ms. Papale's letter contained nonsense logic and is purely a non-responsive answer to our three weeks of waiting on tenterhooks to know what we ingested the night of August 12th. Here is a quoted section from that final letter:

"There is nothing associated with the Bertolli Shrimp Penne and Asparagus which resembles this material therefore, we are unable to determine how this became associated with your meal."

What?! If we had thought the hard, black grit was a normal part of the meal, why then would we be calling and asking for analysis and a quality control investigation? Her statement defies all logic and consumer safety common sense, and the analysis was done so poorly it could only be concluded to be, quote, "burnt material whose structure seems to be similar to caramelized food material." Unilever's conclusion -- per Gina Papale -- to ultimately ignore the seriousness of foreign material in its products is frightening and actionable.

Doing Unilever's job for them, here is the Bertolli package information so consumers can avoid ingesting these products:

UPC Code = [protected]
Exp. Date = 0746 2 JUL2011 yu07
Control # = [protected]

Until we get a resolution and sincere company apology, we will be boycotting Unilever food products and recommend readers do so as well.

Government Buildings,
Otley Road,
Leeds LS16 5PZ.
Notification Centre.
NOTIFICATION FOR CASH AID
Dear Sir / Madam,
This is to notify you that you have been chosen By the Board of trustees of the Unilever Foundation
based in the Ireland, as one of the final recipients of a Cash Aid/Donation for your own personal,
education and business development, Unilever Company was established in 1866, and Unilever
Foundation was developed in 1936 by the Multi-Million groups, which was conceived with the objective
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In line with the 73rd year anniversary program this year the Unilever Foundation in conjunction with the
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These funds are freely given to you to use for your business educational and personal development and
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Curriculum Vitae (C.V) should contain as follows.
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Tell : +[protected]
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I bought Breyers ice creme sandwiches box. Out side of the box clearly written 5 ice creme cookie sandwiches. I openes the box and found only 3 inside. I told my wife to return the box but she said the shop might not believe her. I always believe AMERICAn business runs on trust and faith but seems like some company did cheat. UPC - [protected]

My Information Vishal Vinayak [protected])

I found 3 large chunks of glass in Bryers Neopolitan ice cream. I called the product safety phone number and was told it was probably just an isolated incident but they would forward my information to customer service, who would call me back the next day. No one called from Bryers, so I called the grocery store where I bought the ice cream, just to give them a "heads up", hopefully making sure no one else bought the same type of ice cream. I was told they can't do anything because it's Bryers problem not theirs.

So, I called Bryers back, and the customer service rep acted very concerned, took all the necessary information, and said they will be sending a call tag for the ice cream box and glass pieces. I never received any call tag, nor did they ever get back to me. I then called the FDA to lodge a complaint, and they said it was unlikely they would launch an inspection since no one was hurt by the glass, but they might bring it up in the next scheduled inspection.

I gave up...I took the ice cream, along with the glass pieces, back to the grocery store. The lady at the store who gave me my money back was horrified and just shook her head, saying "no one cares anymore". How apt...that says it all.

Ordering products from UNILEVER is a NIGHTMARE.

They do not sell unsweetened decaf iced tea mix (url 418850) online nor can the nice people at the warehouse 630.343.0240 sell us that tea. So I must call the number on the package 888.547.8668.

In making five tries, after being cut off four times, I finally contacted with Cathleen - who put me into the system and then forwarded me to ext. 3513 so they could take my credit card info. Only I was disconnected again.

Cannot someone place and ORDER BY MAIL link on the on-line ordering website I'm waiting for a call back on my 2 case phone order, or a order by mail form or a HUMAN to talk with.

I just purchased a tub of Breyers Vanilla Ice Cream, took about 5 bites and then had the unpleasant experience of a long hair in my mouth off of the spoonful I had just taken out of the carton. What will the company do for my Disgusting experience? Carton # FG25023 from Walgreens Pharmacy 11/15/09

we purchased Bryers Smoothe & Dreamy from Stop n Shop on Jerusalem Ave in Bellmore ny
it was good the first 2 times we ate the ice cream but the following week it began to take on a grainy or sandy texture we had to discard half the container the info on the package is as follows
use by date is July 24, 2010 2511-SS1
fg#[protected] additional #s [protected] on side panel and upc is [protected]
the flavor was Van choc Strawberry WE were a bit disappointed that it did not last a few weeks in our freezer
we have purchased Breyers in the past have not had this experience before...
hope the info helps you figure why it got grainy

thanks for listening
Ann Marie Costiglio

I just wanted to add to the comments about how Breyer's ice cream made their container's smaller, but charge the same price. I was fairly upset when I discovered this because they know that people will have to buy their product anyway if they want the "all natural" ice cream at a decent price. The Walmart here does not sell Gifford's or other natural ice creams. Blue Bunny ice cream just can't compare, at least not with my family and friends.

Someone had a comment about "getting off our fat a$$es" and not eating so much ice cream. My family is very health conscious and of slender shape. Buying Breyer's had more to do with not having so many preservatives and artificial flavors. It's just a shame. I'm really going to try and make an effort to buy Gifford's at the local grocery store and not buy Breyer's at Walmart.

Breyers Ice Cream executives can't add because 1.5L is not 1/2 gallon... 1.89L is 1/2 gallon. So they are screwing the consumer out of honest value for the money, just like the oil companies! I won't buy this product if they give it to me free of charge... they lost a good customer... they can stick this on their profit margins... ###s!... and its only ice cream! You simply can't expect that no one will notice and that your competitors are not going to make a better product and hold the line on pricing!