Brick
Reviews and Complaints

I recently used Brick Tech for their website development service, and I must say, they delivered a sleek and user-friendly site that exceeded my expectations. The team was approachable and took the time to understand my needs. They were transparent about the process and kept me updated throughout. The final product was not only visually appealing but also functionally robust. It's refreshing to work with a company that combines professionalism with a personal touch.

I claimed my report for my new sofa in Sep in 2021, the technician came to my home In October

In 2021. Now it is March in 2022, I still wait for you call me back. I keep calling every months, your representative tell me different answer every single time when I call, I do not know who is right. It is terrible experience to me. I will never buy any products from brick again. It has been 6 months and I am still waiting.

Brick has the WORST service for extended warranty for all their items. I bought all my furniture and appliances from Brick. At the time of purchase, the salesperson sold me all the extended warranty with a lot of confidence. Later when I contacted Brick for service their response was horrible.

-My dishwasher had troubles several times since I bought it. They came 3 times till now and every-time is a new problem and they don't want to replace it with a new one.

-They don't do appointments on weekends or evenings (past 4pm). I took a day off for one appointment. The day of the appointment I called to check when they were coming, and the CSR told me my appointment was moved to a different weekday for 'Logistical' reasons. They did not accommodate anything to rectify their mistake. Told me straight up to take another day off for the appointment.

- They refused to fix my leather sofa saying that we tore the sofa ourselves therefore warranty doesn't cover that. We don't have kids, pets or didn't do anything aggressive with it other than sitting/lying down on them.

Brick has the worst service ever, you don't realize it when they sell it to you. The moment you pay and walk out of the door, they don't care anymore. Sears is much better. I bought another set of sofa from there and they replaced the whole set as soon as I complained about a couple marks I noticed after a few months.

Please don't waste your money, time and energy on Brick. They are the biggest losers in the market. Cheap quality, bad customer service and salespersons are trained to steal money out of your pocket.

I bought a sectional couch from Brick (Mclaughlin, Mississauga location) on sept 1st and set up a delivery time for september 7th. Around 8am on sept 7, I got a call from their delivery team that they will be there between 9 am and 12 pm. At 11 am, they called again saying they were going to be late, and that they will deliver it between 12 to 3. Around 3 pm I did not hear back from them and called customer service and they said they had now put me for delivery between 5 pm and 8 pm. At that point, I got very frustrated and contact store manager (Kim) that i was not notified about the 5-8 time slot and told her that the condo does not accept deliveries after 6 pm. She then contacted the delivery driver and contacted me back and ensured me that they will be there by 6 pm the latest. I waited until 6:30 and did not hear from the driver, and that point I called delivery team again and they said the driver said he will talk to the condo representatives himself and convince them to allow the couch to be delivered to my apartment. The driver shows up at 7:50 pm and talks to security guard to let him go through but security guard rejected him. When I asked driver about why he made me wait so long, he was very rude in his response and said not to blame him and to blame the company instead because they overbooked him. The next day (sept 8), I went to the Brick store and met with Kim, she took all the notes and gave me 100 deduction and ensured me that the next time it wil be delivered within 2 hr time slot. I also told her that I am getting married on september 27th and can not wait all day for deliveries and I need the couch very soon. Today (sept 11), I called the delivery team to set up another for couch delivery, I was told that my couch was sold to someone else and the new order is not coming until October second. At that point, I called store manager again and she does not seem to know what happen..the delivery blames it on the store and the store blames it on delivery team. I am very frustrated with the Brick Company. Not only did they make me wait 11 hours for them 11 hrs for an unsuccessful delivery, they sold the couch to someone else while I had already purchased it. I am pretty sure what they did here is illegal as the same product is sold to two different customers. I am very fed up wi