My son got braces in September of 2017 we got behind on the bill and the office refused to administer any kind of care for 9 months. I called the Preston Agency and paid the account in full getting a receipt that has my account number and balance paid in full on the attachment. He has been seen 3 times since that time once a month every month. I received a call today on 06/28/2018 saying I still owe them $1900 and wont be able to receive care from the office once more. This is after the bill was paid receipt was sent out to me and no correspondence has come through collections or the office in the form of an email bill or paper bill.
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Billing department is so horrible that it's not existent! Providing patients with billing statements are good practice for the company as well for financial tracking for both parties.
Early June 2023 this year, I called their "billing number." It didn't ring. So I called their "customer service number." I press 5 for billing (even now Aug 7)no ring, the call immediately states that noone is available and the mailbox is full. The corporate phone does the same thing when I press 5 for billing. So I can't call anyone and the dental office will just send me back to billing.
June 2, I sent an email to their customer service email requesting itemized statements from this year's past payments made. No response.
June 8, I replied to the same email to them, except I added their corporate email, begging for help.
June 10, the customer service email officially submitted my request!
June 21, I ask the status of the itemized statements.
June 22, they need 30 days (not including weekends) to create them.
July 28, I once again added corporate email to my customer service email, mentioning that it had been 35 days (not including weekends) and still haven't received an itemized statement!
Aug 2, I have my itemized statements.
Also, I need current billing statements and I was told by the "short temper" girl on the phone that those are "courtesies." I told her that I have these statements paid when they are available. She mentioned that the office could provide them. I've done that too, they only offer credit card receipts. Her only job was to have my credit card number and not to help me any further. Then who could help me if billing department doesn't exist?
I need itemized receipts for back pay from my FSA account at work so I can get reimbursed any medical expenses. I can also use FSA to directly pay the medical office with a "billing statement."