Britannia Hotels Ltd
Reviews and Complaints

There is old lady Manager and she is not given any respect to us the day I joined the membership but all other staff very friendly and smiling.

I gave her genuine opinion to her that you are very bad to us. She took very personally and cancelled our family membership in front of my kids.

And I want to file complaint against her and I don’t want this things to happen with other family.

I know she is doing her duty to check all membership cards expired or not. But she can do in good way not in rude way.

I did all members direct debit and she is telling me to cancel myself.

Stayed at the royal 26th august 2023 where the room had not been cleaned told manger did nothing while in the hotel room my childeren had found drugs under the bed I was told I would get phone back but the hotel and still nothing saddened I us Britain’s all the time the royal hotel Scarborough I would like something done about this as it’s not good at all

My name is Mrs Simone Day we was in the grand burstin Hotel for 5 nights and we had nothing but issues from the moment we walked in. We was given a room with 2 single beds and the room had black pubic hairs throughout the room we we immediately told the staff about but our room wasn't. We was also accused of doing drugs when we are NOT drug takers.

Booked in for grandsons wedding at the Royal, I myself elderly with a disabled daughter found the lighting in bathroom leaking water, no contact numbers for reception on the phone eventually got to speak to reception said they would be straight up, they did not arrive rang my grandson who went to reception about the complaint baring in mind this was around 1am eventually got moved. Both rooms very unclean not a good experience at all.

The hotel was the Royal Scarborough

The date of the wedding was the 22/07/23

The name was under Patricia Brocklesby

The room numbers 315-344

This is the second email complaint sent on behalf of Patricia Brocklesby as of yet not received confirmation of first complaint

The wedding Party was under Morrison

Please confirm this complaint via email to

[protected]@hotmail.com

Regards

Donna Morrison

30/07/2023

Me and my partner stayed at the grand burstin over night for work purposes. No where on the website did it mention about scaffolding and construction on the hotel, during the night because of the wind this caused a rope or something tapping the window and banging on the wall. Then throughout the night the fire alarm woke us up on 3 separate occasions. Understandable if this was a real fire however 3 times for just a few minutes without explanation. Then when my partner was packing our bags getting ready to leave someone burst into our room, they quickly shut the door and apologised however this is still unacceptable.we had no sleep for the whole night plus very uncomfortable dirty bed. Very disappointed

I am writing to express my disappointment with the experience I had during my recent stay at your establishment. As a paying customer, I expected to receive a certain level of service and unfortunately my expectations were not met. I would like to bring to your attention the issues I faced during my stay at your hotel

. Water coming through the light fitting in the bathroom

. Phone in bedroom not connecting to the reception

. Having to leave my disabled daughter unattended while contacting reception

. Inconvenience of having to change rooms early hours in the morning with my disabled daughter

.

Booked in for DBB, menu displayed outside restaurant was not available so why display this

when inside restaurant was informed it was buffet style and as you can see by the pictures is this the standard that Britannia hotels adhere too

spoke to the receptionist to lodge our complaint and still waiting for action to be taken or reduction in bill as we went out for dinner

2 others were also in reception complaining about dinner

expecting a swift reply before putting this on tripadvisor

mark kent room 305 01.07.2023

as photos show bought in frozen fishcakes, chicken nuggets, frittata that had been overcooked and grey and lasagne not replaced all served with roast potatoes

Booking Ref. T287523. Arrival 26 June, for 4 days/ 5 nights on Dinner, Bed & Breakfast.

Arrival at Hotel Dinner was agreed for 19.00 every night & Breakfast 08.00 every morning. I have Diabetes so it's important my meal times are correct & another medical condition, so eating late is not an option.

Tonight our second evening, we went to the restaurant at 19.00 to be told we could not eat, as there was only one chef, so our dinner would be now 19.45. I explained we had a set time due to diabetes but even though Restaurant manager explained to Chef the answer was No, you have to wait till 19.45, because there was a function on in the other room, and they had to feed the Coach party first. I was offered a little food to tire me over for my meds. We then waited and returned at 7.45. It then took 20 minutes for our starter and we did not get our main course until nearly 21.00. By now it was to late to finish and main meal or to even accept a Desert because it's too late to eat before our bedtime at 22.00. All the dining staff were so sorry, and we felt sorry for them. I am absolutely disgusted that the guests paying the cheapest prices at this Hotel, were put before the other higher paying guests in relation to food! How disrespectful, to the point I could not accept my food, because it was to late, and I have the medical problems. My husband and I did not Travel 6 hours in a car to be treated like this. I can not discuss this with the Hotel manager James as he is off sick. Room 409 that we were given on arrival yesterday, is absolutely spotless, compliments, but I had no sleep last night due to the Springs in the mattress digging into my body, I was in agony! The lovely receptionist this morning has ensured that a topper has been put on today, so at least I may sleep tonight. So between sleep and food within 24 hours, believe me I am very upset, as is my husband. We are meant to be having a wonderful time here, and it's just been so sad. The staff seem to be under immense pressure and with no manager available to discuss this situation with, I do not know what to do. I am available to call on [protected]. I am from Hotel Background in the past a previous Manager with MacDonalds group, and Marston's Inns, and I am shocked that there was no information given to guests in relation to the dining problem in advance, especially when there are people who stay in hotels with medical requirements around their diet.

Booking Reference -

Complaint:

I would like to bring to your attention the awful experience we had at your Royal Albion Hotel at the Weekend. We stayed from Friday 26th to Sunday 28th May in a Standard Double Sea View Room & paid £304 However, the room hadn't been cleaned. Did not have any towels. There was blood on the sheets, therefore they had not been changed. There was not any bodywash/ shampoo in the dispenser. There was EXCREMENT on the edge of the toilet seat. The room generally smelt very bad. The room was NOT sanitised as they said it would be (eg

Remote Control was not in a bag with

'sanitised' sticker or suchlike on it). The tap was constantly dripping. The cleaner started hoovering or drilling in the hallway outside our room at 4am! The Balcony had [censored] butts all over it. All in all what was meant to be a lovely Weekend for my Partner & I was ruined by the stay at your Hotel and was certainly not worth the money we paid. We are very upset by this experience, especially the fact that BLOOD was on our sheets! We most certainly expect compensation for such an awful experience. This was meant to be a Weekend for us to relax & unwind a bit not get even more stressed!

My name is Michael strover and have been coming to you grand burstin hotel folkestone for many years. I brought my 7 year old son on the 12th of May to the 14th and the people who was in the next room was arguing at 12 o'clock at night and police had to be called and it took 30 mins to take the culprit out of the corridor. my son was woken up with shouting and abuse and he was quite scared. I'm very disappointed as I absolutely love coming to your hotel and so does my son. mr m strover.

The website - The Royal Court Hotel & Spa

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The Royal Court Hotel & Spa is a beautiful Grade II listed country house hotel, approximately 3 miles from Coventry City Centre. Set in picturesque gardens, the original manor house was built in 1894 by the car manufacturer William Hillman and has been tastefully extended over the years to become one of the largest hotels in Coventry.

Reality - The Royal Court Hotel & Spa

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The Royal Court Hotel and Spa is probably the worst hotel you will experience in the UK. Guests should come prepared with the following to ensure their own safety.

1. A lock for your car steering wheel to ensure it is not stolen.

2. A face covering to wear while walking through the car part to ensure you do not inhale the weed that is being smoked.

3. A rape alarm and pepper spray to keep you safe while walking down the dark and empty corridors.

4. Some food so you don’t have to eat the disgusting muck server in the restaurant.

5. Some ear plugs so you don’t have to listen to the barking of all the dogs that appear to be living in the hotel with some of the permanent guests

Seriously - this is the worst hotel ever - as a woman travelling alone I felt very unsafe.

My car was stolen - along another mans works van the following night - the staff were not surprised and honestly couldn't care less.

Hi

I stayed at the Norbreck Hotel on the 9th dec, no problem with my payments going through. I then on the 10th I had a booking at the palace hotel buxton.

I paid again with the same card as I paid to the Norbreck.

On the 16th dec The Palace took another payment from me from my LLOYDS account and I have submitted and phoned 8 times to getting nowhere with the staff there. please find attached copies of my payments.

Which £80 is owed to me from the 16th taken out my account.

Regards

Derek Robson.

Arrived at Manchester Hotel on 16th December. Issue at front desk on booking in but got it sorted. Went to our room. Getting in the lift we noticed immediately that it was filthy. Dirty tissues on the floor, rubbish, writing etched into the doors. As we stepped out of the lift we were hit by the most disgusting smell of what we can only describe as cheap lemon air freshener, it was vile. Prior to booking this hotel I checked the website which showed lovely hotel. It looked clean and tidy. I'd love to know where these pictures where taken. This hotel was nothing like the pictures. In fact it was more like a run down hostel. We entered our rooms and were horrified. The smell of the rooms was disgusting. The beds had stains all over them, there was what appeared to be blood splatter on bathroom wall. The bathroom itself was dismal. Hair in the bath and around taps, sink and surrounding surface filthy. Toilet hinges all rusted and toilet seat didn't fit the toilet. The bolt on bathroom door broken. As for the room! We didn't even want to sit down. Decor was grey painted wallpaper and some gross thin carpet stuck down with masking tape, curtains stained, coffee residue left over bedside table, not all lights worked. Hairs all over the beds, hair in drawers. Again splatters up the mirrors. Wardrobe hanging pole bent so badly looked like it was going to snap. Food residue under the beds along with a thick layer of dust. My poor 11yr old son, who is autistic was getting really distressed with every passing minute. We complained to manager who offered for us to swap rooms, I looked at 2 more but they were no different in fact one of them was worse and all he could do was shrug his shoulders. After being in hotel for 30mins we decided to leave, 5hrs away from home, nowhere else to go but my son was heading for a meltdown and we would had rather slept in the car in - 8° then stay in that place. We checked out and sat in front of the hotel in our car desperately trying to find new accommodation at 8pm on a Friday night with little funds, extremely tired and hungry. To top all of the above off as we sat outside we witnessed people off their faces on drugs going in and out of the hotel, drug deals taking place in and outside the hotel and what can only be described as young women at best arriving in taxis being escorted to males at the front of hotel then led through hotel reception towards the rooms. It was shocking especially as the staff turned a blind eye to it all. What sort of hotel is this?

Lied to all weekend no heating in bar and restaurant had to sit in jumpers coats and a oodie they said it was because temperature had dropped but the heating had broken and they lied no bingo Sunday due to a technical problem I don't think so it was because they had football on also wasn't told they had a jive weekend on so couldn't have events in ballroom

Booked a room for saturday 5th november through the agoda app. I was given a smoking room when I asked for a non smoking room and was advised that there was none available. As a smoker I find this unacceptable but as I was told there was nothing that could be done, I was stuck. Upon arriving in the room, the window was open to its fullest but unfortunately the smell of smoke was pungent and it would not clear. Later on, I returned to the hotel after a night out at 230am and as soon as I walked to my room, in the corridors, the smell of marijuana was extremely strong everywhere. This was an impossible situation and not only did I feel that I could not stay in your hotel but I felt unsafe as well. This prompted me to leave immediately as I could not feel comfortable staying the night. I checked out and went home in the middle of the night because of the hotels inadequacy to provide a non smoking room and the smell of very strong weed which clearly other guests had been smoking and nobody felt a need to stop this. It has been an extremely disappointing experience and I would like to request a refund of the amount paid for the night. I was also advised upon arrival that I needed to provide a card so that a snapshot of my card could be taken as per hotel policy but upon booking there was no mention of this. As a result I had to pay by my phone for breakfast for the amount of £7.50 by my samsung pay app as I didn't have my card either myself. Again, a payment of breakfast which neither did I want nor used. My room number was 145, I would appreciate it if you could look into this as soon as possible and advise if the brittania hotel is prepared to compensate myself for what I can only call a very bad night.

Regards

Shiela bano

Booking reservation [protected] on 19th October for 3 rooms and 3 breakfasts.

Following my visit to your hotel, to say I was disappointed is an understatement . The foul odour smell in the corridors was awful enough to make someone feel sick. I understand you were full to capacity due to the football but it was awful. When I checked in I paid for 3 breakfast which we never had, i couldn’t imagine what this would have been like. The corridors had something smeared on walls and one of my staff had a black stain on curtains with no light . My room on arrival had the window open I presume to try and mask the smell. The standards and carpets of the room was awful. I changed my clothes for my event without shower and after that I changed again and spent most of the night sitting in the casino that was the only use of the room, until I could go for the first train home . I checked out with my two staff at 4:30 and we went for the first train home. We had been up all night I couldn’t bring myself to sleep in the room. Which was worse on returning as the bins were overflowing with takeaway boxes with customers less than desirable . We travelled 4 hours there and four hours back without sleeping which then had an impact on our planned events for Thursday . A Very disappointing experience, I would like to request a full refund and breakfast charge refund please. Can’t believe the cost of these room of such poor cleanliness and quality .

This was the email I sent but have had no response !