British Delights’s earns a 5.0-star rating from 2 reviews, showing that the majority of customers are exceptionally satisfied with purchases of British goods.
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Never received merchandise
I ordered $100 worth of tea from their website and received an email that they received my order and my credit card was charged. It is 3 weeks later and no product or follow up email that anything was shipped. I have tried contacting the company every day by email with no reply and left 2 messages on their answering machine with no call back. I am now in the process of contesting the credit card charges. Even if it is a legitimate company, it is very poor in customer service. I would not recommend trusting their website.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charges
British Delights has several complaints against them registered with the Better Business Bureau. Since they are not a member, they do not care what the BBB has to say. They steal from whomever they wish.
The BBB just closes any complaint filed as they know they cannot do anything. The BBB should at least post a warning to consumers to avoid these British thieves.
It is unlikely that I will travel from California to Massachusetts to file in small claims court to get the $70 back they stole from me.
On the other hand, I just may be in Massachusetts this spring. I could stop by to thank them in person.
Perhaps I could do $700 worth of damage to their store...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered several jars of marmalade on November 15, and when they finally arrived--very late--they had been so badly packaged and misdirected, that all but two of the jars were smashed or otherwise unusable. E-mails get no response. I did manage to contact the company by phone and thought a replacement order was enroute, but Christmas has come and gone and there is no sign of the marmalade, or a refund. Now I just get an answering machine when I phone the company. I wish I had seen the other consumer complaints before ordering. This is beyond inept--this is just plain dishonest. AVOID AT ALL COSTS!
British Delights has the worst customer service i have ever experienced. Do NOT order anything from them, they send out-of-date products out and basically just don't care.
Is British Delights Legit?
British Delights earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for British Delights. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
British Delights resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
British Delights has claimed the domain name for britishdelights.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Britishdelights.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Britishdelights.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Britishdelights.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Britishdelights.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from British Delights.
However ComplaintsBoard has detected that:
- The website belonging to British Delights has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to British Delights. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
British Delights Reviews 0
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Overview of British Delights complaint handling
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British Delights Contacts
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British Delights phone numbers+1 (978) 392-0077+1 (978) 392-0077Click up if you have successfully reached British Delights by calling +1 (978) 392-0077 phone number 0 0 users reported that they have successfully reached British Delights by calling +1 (978) 392-0077 phone number Click down if you have unsuccessfully reached British Delights by calling +1 (978) 392-0077 phone number 0 0 users reported that they have UNsuccessfully reached British Delights by calling +1 (978) 392-0077 phone number
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British Delights emailssales@britishdelights.com94%Confidence score: 94%saleswholesale@britishdelights.com81%Confidence score: 81%sales
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British Delights address63 Powers Rd, Unit 2, Westford, Massachusetts, 01886-4110, United States
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British Delights social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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