Brochu Walker
Reviews and Complaints

I recently copped a dress from Brochu Walker's website for a whopping $300. I was super excited to try it on, but unfortunately, it didn't fit me quite right. So, I decided to return it the same day. However, when I received the dress back, Brochu Walker claimed that I had used it and refused to give me a refund. I was so disappointed and frustrated. I've never experienced anything like this before. It's a total fraud!

I gotta say, I was pretty bummed out by the Brochu Walker sweaters I got. I saw them online and thought they looked so cool and effortless, so I splurged on three of them. But man, was I wrong. After just half a day of wear, they started pilling like crazy. I mean, come on, I spent good money on these things and they can't even hold up for a few hours? It's a real shame, because I was really excited to wear them and now I don't even want to bother. So yeah, I'm pretty disappointed overall.

Brochu Walker is a place where you can buy clothes, but they charge a lot of money for them. The problem is that their customer service is not very good. I bought two sweaters from them, but they started to sag right away. When I tried to return them, they said I couldn't because I had already worn them. That's not fair!

To make matters worse, one of the sweaters started to ball up after only a few hours of use. I was really disappointed because I had spent a lot of money on these clothes. I tried to return it again, but they said no.

Overall, I am not happy with my experience at Brochu Walker. I spent almost $1000 on clothes that were not very good and I couldn't even return them. It's really frustrating when you spend a lot of money on something and it doesn't work out. I would not recommend shopping here.

So, I bought this Looker sweater from Brochu Walker and I was pretty excited about it. But after wearing it a few times, it started to pill. I was pretty bummed about it, so I contacted customer service to see what my options were. Unfortunately, they told me that they don't accept returns after 30 days. I asked if I could exchange it instead, but that was a whole ordeal. I had to call and email them multiple times, and it seemed like they really didn't care about keeping me as a customer. I mean, their return and exchange policy is just terrible, especially considering how expensive their products are. It's a shame, because I really wanted to like Brochu Walker, but this experience has definitely left a bad taste in my mouth.

So, I just got my hands on two dresses from Brochu Walker. I was super excited to try them on, but unfortunately, one of them didn't fit me right. I tried to return it, but apparently, I took too long to do so. I mean, come on, I only started the return process four days after receiving the dresses. But, I didn't give up that easily. I called their customer service and they helped me out. Phew!

But, that's not where the story ends. When I finally got my refund, I realized they had reimbursed me for the cheaper dress, even though I had returned the more expensive one. I was pretty upset about it and complained to them. They told me that I had been credited the correct amount for the cheaper dress. I mean, seriously? I had to email them again, telling them that I had returned the more expensive dress. But, guess what? They never replied to my second email. Ugh, the frustration!

Now, let's talk about the clothes. They are absolutely gorgeous! I love the designs and the quality of the fabric. But, the customer service experience almost ruined it for me. I mean, what's the point of having beautiful clothes if the customer service is terrible? It's by far the worst customer service I have ever experienced.

Overall, I would say that Brochu Walker has some amazing clothes, but their customer service needs some serious improvement. If you're willing to take the risk, go ahead and order from them. But, be prepared for some potential headaches along the way.

I recently made a purchase on brochuwalker.com and I must say, I am quite impressed with the quality of their cashmere and cashmere blend sweaters and socks. During the holidays, I decided to treat myself and my family to some cozy winter wear. I ended up purchasing five sweaters and socks in total.

One of the sweaters I purchased was a crewneck 100% cashmere dark charcoal pullover. I have been wanting to invest in a cashmere sweater for a while now and I finally decided to take the plunge. I figured that it would be a timeless piece that I could wear for years to come. And let me tell you, the quality is definitely worth the investment. It has been quite chilly here in California and the cashmere has been a lifesaver. It's so warm and soft, I never want to take it off!

However, I do wish that there were more color and size options available. While some of the size large items fit me well, I found that in other styles, an XL would have been a better fit. Additionally, I'm not a huge fan of the vintage black color. I would prefer a pure black option. Some of the dresses I was interested in also looked a bit faded due to their lighter black color. I don't want to spend a lot of money on something that looks worn out.

Overall, I am quite pleased with my purchase from brochuwalker.com. The quality of their cashmere and cashmere blend items is top-notch. I just wish that there were more options available in terms of color and size. But if you're looking for high-quality winter wear, I would definitely recommend checking out brochuwalker.com.

I recently purchased the Westport Pull-on Pant from Brochu Walker's website, brochuwalker.com. The pants cost me a whopping $338.00, but I was willing to pay the price for a good quality product. Unfortunately, my experience with these pants was not what I had hoped for.

While the pants fit well, the material was incredibly thin and felt like I was wearing a Kleenex. After just a few hours of wear, the pants began to pill, which was disappointing. I considered returning them, but unfortunately, Brochu Walker does not have a rating or feedback system on their website, so I wasn't sure if this was a common issue or not.

I decided to do some research on the company and found some reviews online. It seems that I am not alone in my disappointment with Brochu Walker. Many customers have complained about the exorbitant prices, poor quality, and poorly run business. It's a shame because I was hoping to find a new place to buy clothes.

Despite my negative experience, I did notice that Brochu Walker has an Instagram account, @brochuwalker. Perhaps this would be a better way for customers to get help or provide feedback to the company.

Overall, I would not recommend Brochu Walker based on my experience and the reviews I have read. The high prices are not worth the poor quality and lack of customer support.

I recently purchased three 'Looker' cashmere sweaters from Brochu Walker's website. These sweaters are unique because they have a white georgette blouse attached underneath. I was excited to wear them to work and show off my new stylish wardrobe. However, my excitement quickly turned into disappointment when I sent them to two different high-end dry cleaners and they both came back with the white georgette blouse looking dull and gray.

I was devastated and immediately contacted Brochu Walker's customer service team. I expected them to help me remedy the problem since I paid a lot of money for these sweaters. However, to my surprise, they blamed the dry cleaners and refused to do anything to help me. I was left feeling frustrated and helpless.

To make matters worse, the dry cleaners also blamed the dye used on the sweaters for the problem. I was caught in the middle of a blame game and left with three sweaters that I can no longer wear to work. I even tried wearing them around the house, but they just didn't look the same.

I must say that I am very disappointed with Brochu Walker's customer service. They did not stand behind their product and left me feeling like I wasted my money. I would not recommend purchasing from this company if you expect them to help you if something goes wrong.

I gotta say, I rented a Brochu Walker dress from Rent the Runway and it was pretty dope, so I decided to buy a dress and belt from them in February. The dress was a bit pricey, almost $300, but I thought it was worth it. The belt was also expensive, but it was nothing special. I loved the dress and wore it a few times, but on April 1, I was wearing it and reached for something. I heard ripping sounds on one side and then, a little later, on the other side, and saw that the fabric had shredded under the arms on both sides - not the seams but the actual fabric. It is a loose dress and there was no strain placed on the fabric. I was pretty bummed out, so I immediately reached out to their customer care and asked for a replacement dress, but I didn't get any response. I followed up a couple of days later and was told that "any damaged items must be reported within 48 hours of receiving your order. Brochu Walker is not responsible for wear and tear and any changes that occur to an item." I was pretty frustrated and asked to speak to someone about this situation, but I still didn't get any response.

Honestly, I'm pretty disappointed with Brochu Walker. I mean, the dress only lasted for 5 weeks and it was pretty expensive. I think the company should be embarrassed by their product and their failure to address quality issues. I really liked their stuff and their designs are nice, but I would definitely avoid this company at all costs. It's just not worth the money if their products are going to fall apart after a few wears.

So, I decided to give Brochu Walker a try and ordered a few items from their website. I kept a couple of things and returned the rest in a jiffy. I even emailed their customer service to start an exchange for a dress, as I needed a different size. But, boy oh boy, did things go south from there!

I received an email from their "customer care" team saying that they had received my return and were processing the refund to my credit card. But, two weeks later, I still hadn't received the refund or the exchange I requested. Instead, I got an email saying that two of the items I had returned were not in the same condition they were sent to me in and were therefore not eligible for a refund. They even sent me pictures of the items with white deodorant stains on them (which I don't even use!) and said they were returning them to me. Mind you, these items had been in their possession for two weeks!

I was shocked and appalled by their accusation. I had tried on all of the items at home, but I hadn't worn any of them. All the tags were still intact. I wrote an email to customer service and called them three times, requesting to speak with a manager, but they wouldn't return my call. I mean, seriously, what kind of customer service is that?

I do most of my shopping online, and I have never had an experience like this before. And, to make matters worse, I read reviews of this company and saw that they have pulled this same stunt with others! I am protesting the charges on my American Express and will never buy anything from them again.

It's a shame because the items I kept were lovely, but this experience has left a bad taste in my mouth. I am returning the two items they sent back to me, and I hope they get their act together and treat their customers with more respect in the future.