Ted Baker
Reviews and Complaints

Ted Baker is one of my all-time favorite clothing brands. I have been a loyal supporter of this brand for years and have always been impressed by their unique designs and high-quality products. However, my recent experience with the Customer Service Agents from the USA online store has left me feeling very disappointed.

I have never experienced such poor services from an online store before. The responses to my queries, requests, and concerns were very poor, and it was so disappointing to see a reputable brand like Ted Baker allow for their online service agents to treat their loyal customers with such disregard. I even logged a complaint on their site to try and resolve the issue with my order, hoping someone from the complaints department would actually address the issue. However, to date, I have not received any proper feedback or closure to the issue.

I truly hope that someone who oversees the brand image of Ted Baker will look into the poor services from the Customer Service Agent that attends to the USA online store. It is important for a brand to maintain a positive image and provide excellent customer service to their loyal customers. I believe that Ted Baker can do better and I hope they take the necessary steps to improve their services in the future.

Ted Baker clothes are the bomb! I can't get enough of them and I always make sure to hit up their standalone stores or department stores to get my fix. But let me tell you, I had a terrible experience shopping on their website. The customer service was a total letdown. I ordered a bunch of stuff and when my package arrived, one of the items was missing - a pair of shorts that I was really looking forward to wearing. I reached out to a guy named Leon a few times to try and sort it out, but he just stopped responding to me. I don't know if the factory forgot to include the shorts or if they got lost in transit (the box was taped up when I got it), but either way, it was a major bummer. I mean, I spent $94 on those shorts! You'd think they'd have some kind of insurance or something to cover this kind of thing. In the end, I had to call my credit card company and dispute the charge. I wish I had done that from the get-go instead of dealing with Ted Baker's terrible customer service. I'm really disappointed with how they handled the situation and I never write reviews, but I just had to share my experience.

I am absolutely gobsmacked at the lack of customer care from Ted Baker. I splurged on a dress that cost me a whopping ?169, and imagine my dismay when I wore it for the first time and it looked like an old dish rag by the time I got out of the car! The material was just not up to par, and I was so disappointed. I sent it back to Ted Baker for inspection, not once but twice, and explained the circumstances in detail. But they just returned it to me, saying that it had been worn and that it was not a manufacturing fault. Can you believe it? I tried to explain that I didn't know about the problem until I actually wore it, but they just told me to go away. So now I have a dress that I cannot wear, and I'm ?170 down. I tried to explain that it was not fit for purpose, but they just didn't care. They said that they had not had any other complaints apart from mine, but I went onto the John Lewis website while I was on the phone, and the very first review said exactly the same thing! It's the Marinee Asymmetric D Ring Dress, and I would advise anyone not to buy it or expect any level of customer service from Ted Baker. I am absolutely disgusted with their attitude to this whole situation.

I used to be a huge fan of Ted Baker and had quite a collection of their products, but my recent purchases have made me change my mind about the brand. Last Christmas, I decided to buy a purse for my mum and a wallet for my boyfriend from their website. However, my mum's wallet fell apart after less than 2 months of use, and my boyfriend's wallet didn't last much longer than that, less than 3 months. I was really disappointed with the quality of these products, especially since I had paid a lot of money for them.

I decided to make a complaint about the wallets, and since I had bought my boyfriend's wallet through a non-Ted Baker online store, I contacted them first. Luckily, they were able to refund me 50% of the amount I had paid, which was a relief. However, when it came to my mum's purse, I had bought it directly from the Ted Baker website, and they were not as helpful. They refused to take any responsibility for what had happened and asked me to ship the purse back to them at my own cost. They said they would investigate and decide if my complaint was legitimate, but I was not happy with this response.

I sent them pictures of the purse, which clearly showed that it was poorly made. Either they hadn't used enough glue or the glue was faulty. I was really frustrated that I had spent so much money on this purse, and on top of that, they wanted me to pay for international shipping. I asked them what would happen if they decided against my complaint, but I didn't get a clear answer. I felt like they were not taking my complaint seriously and were just trying to avoid taking responsibility for their poor quality products.

Overall, I was really disappointed with my experience with Ted Baker, and I don't think I will be buying from them again in the future. The quality of their products has really gone downhill, and their customer service was not helpful at all. I would not recommend buying from them if you want products that will last and good customer service.

So, we got this shirt from Ted Baker with a gift receipt for Christmas. But, when we tried it on, it was a bit too big. So, we went to the store to exchange it for a smaller size. But, turns out the gift receipt was a day out of date because we had been out of the country. Our bad, we should have checked. But, the shirt was still brand new with tags and in the original box. We didn't even need the cash back, just an exchange for the right size.

But, the guy behind the till was not very nice about it. He said there was nothing he could do because it was a day out of date. He was pretty rude about it, to be honest. We were surprised because we spend a lot of money at Ted Baker every year and we didn't expect that kind of service from a high-end company.

So, we contacted the customer service team to see if they could help. They said they would look into it and forward it to another department. But, we didn't hear anything back from them. After 5 days, we decided to follow up and ask for an ETA. The guy said it would take 3-5 working days. But, it's been 6 days now and we still haven't heard anything.

Honestly, we're pretty disappointed with the whole experience. We don't think we'll be shopping at Ted Baker again. It's a shame because we really like their clothes, but the customer service just wasn't up to par.

I gotta say, I had a pretty rough experience with Ted Baker. I ordered a suit that ended up not fitting quite right, so I had to send it back. They told me to reorder the item and that I'd get a refund for the original purchase. Seems simple enough, right? Well, it's been over a month since I sent the original order back and I still haven't seen a refund!

I tried calling their customer service number, but let me tell you, it's a complete waste of time. I was on hold for what felt like hours before getting an automated message that there were no reps available. They suggested sending an email to customer service instead, so I did. The rep who responded to my email (shoutout to Jade) hasn't been very helpful, to say the least. She asked for proof that the item was returned, which I provided, but then she didn't respond for days. I had to follow up with her multiple times before she finally told me that I needed to wait 14 business days after the item was received at the warehouse before the refund would be processed. Like, come on, man.

Honestly, I wouldn't recommend buying anything from Ted Baker unless you're cool with the possibility of getting ripped off. It's just not worth the hassle.

I recently had an experience with Ted Baker that left me feeling frustrated and disappointed. After making a return, I didn't receive any confirmation or credit for the items. It wasn't until I reached out to customer service that I was able to track down the items and receive pictures of them. Thankfully, Nisha was able to help me and was knowledgeable, effective, and helpful.

However, one of the items was deemed "unsaleable" due to makeup stains that I had missed. While I take responsibility for that mistake, the other item was in perfect condition and could have been resold. I even had my entire family inspect it to make sure I wasn't missing anything. Despite this, I had to mail the item back to Ted Baker and am still waiting to hear from them.

I believe that Ted Baker could improve their return policies and protocols at the corporate level. It's frustrating to have to wait for customer service to track down items and randomly receive them in the mail a month later. They should be proactive and send an email to alert customers if they're not receiving credit for a return. It's not fair to put the burden on the customer to reach out and figure out what's going on.

While I don't think the issue lies with the actual people working in customer service (since I wasn't even able to get anyone on the phone), I do think that Ted Baker needs to re-do their guidelines and be more proactive in their approach. It's a structural problem that needs to be addressed. Overall, I hope that Ted Baker takes steps to improve their return policies and communication with customers in the future.

I recently made a purchase on Ted Baker's website and I have to say, I was pretty disappointed with the experience. I ordered three items and paid $20 for two-day shipping, but the items took four days to arrive. I was pretty frustrated because I had received an email saying that all three items had been dispatched and I also received an email receipt of all three items. My Ted Baker account even said that all three items were completed for that order.

When my package finally arrived, I was shocked to find that there were only two items inside. I immediately called customer service to ask what happened to my third item. They told me that one item had been canceled, so I should have only received two items. I was confused because I didn't cancel any items and I had received multiple confirmations that all three items had been purchased, dispatched, and delivered to me.

Customer service then informed me that the warehouse had canceled one item because it was out of stock. However, the item was still in stock online and it even let me purchase it online. I was frustrated because I wasn't informed that the item had been canceled and it was a birthday gift, so I would have picked out a different item if I had known. To make matters worse, the package was delivered two days late, so my gift was ruined.

When I expressed my frustration to customer service, they simply apologized and told me that I wasn't charged for the canceled item. I was pretty disappointed because I had paid $20 for two-day shipping that turned into four-day shipping of an incomplete order. I didn't receive any compensation for my troubles and I felt like the logistics, communication, and customer service were a complete joke.

Despite this experience, I still love Ted Baker items, but I hope they can improve their logistics and communication in the future. It's frustrating to receive multiple confirmations that an item has been purchased, dispatched, and delivered, only to find out that it was canceled without any notification. Overall, I hope Ted Baker can learn from this experience and improve their customer service.

I've been shopping at Ted Baker for quite some time now. I've bought their products from Nordstroms, Ted Baker.com, and even from their flagship store in London. I own over 50 dresses, luggage, cosmetic cases, tech cases, scarves, jewelry, trench coats, men's accessories, and more. I'm what you call a high volume, high frequency customer.

On September 28, 2017, I bought my first pair of heels, the BETCIY Ankle Strap Leather. Since they only come in whole sizes, I decided to go for the larger size 8. When they arrived, it was clear that I should have ordered the smaller size 7 even though my size is a 7.5.

I immediately called customer service for an exchange. The agent told me that the 7's were sold out and that I would have to return the shoes. So, I packed them back in the original box and sent them to the return center.

On October 25, 2017, I received a letter from Hannah Dudney, a customer service agent, stating that upon inspection of order *** by a member of the returns department, it was confirmed that the shoes were no longer in the condition they were purchased in. This is due to the significant signs of wear. And, for the reasons mentioned, they are unable to issue an exchange/refund. They sent me back the shoes. In my opinion, your returns department needs to be retrained or your QA department needs to be re-educated. Because I returned the shoes exactly as is. It's clear that your company operates in silos and does not communicate with each other.

I wish I could upload a photo of the shoes to this review so that everyone can see that they are in "perfect condition" with NO signs of wear. I am beyond disappointed. Now, I have a pair of shoes that are too big for me and I have to either give them away or donate them.

I've been a Ted Baker customer for years and have recommended the brand to my colleagues and friends. However, this experience will make me think twice before doing so again. I hope you take social responsibility and make this right.

I had a bit of a frustrating experience with Ted Baker's online store recently. I returned three items, but only received credit for one of them. When I reached out to customer service, they asked me what the other items were before telling me that they wouldn't be giving me credit because they were in "non-saleable" condition. I wasn't happy with this response, as I felt that keeping the items and not issuing a refund was unacceptable.

I asked for more information, including shipping confirmation, documentation of damage, and the opportunity to speak with a representative. Unfortunately, I didn't receive any of these things, and Ted Baker kept the money. I was disappointed with this outcome, and felt that the company could do better.

However, after connecting with customer service again, I was able to track down the missing items and receive pictures of them. Nisha was particularly helpful and knowledgeable during this process. I eventually received the two items back in the mail, along with a letter from Ted Baker. One of the items was indeed unsaleable, as it had makeup on it that I had missed. However, the other item looked brand new and saleable, and I couldn't figure out why it had been deemed non-saleable.

I mailed the second item back to Ted Baker a week ago, but I'm still waiting to hear from them. Overall, I think that Ted Baker could improve their return policies and protocols at the corporate level. It would be helpful if they sent an email to alert customers right away if they're not getting credit for a return, rather than waiting for the customer to contact them. Additionally, randomly mailing things back a month later is not a great policy, and I think that the company could benefit from being more proactive in their approach.

While I had some frustrations with Ted Baker's online store, I don't think that this is an issue with the people working there. Rather, it seems to be a structural problem that could be addressed with some revised guidelines. I hope that the company takes steps to improve their policies in the future.

Ted Baker is a website that I ordered from about 6 months ago. I was super excited to get my hands on 3-4 pairs of shoes that I had my eye on for a while. When they finally arrived, I was disappointed to find out that they were at least half to a whole size bigger than what I normally wear. I was pretty bummed out about this, but I decided to try and make a return. Unfortunately, their online return process didn't work, which was a major bummer. So, if you're thinking about ordering from Ted Baker, be warned that you need to order what you want and need the first time around. They don't have a return process, even though it looks like they do.

After my experience, I learned that I need to order one size smaller than what I normally wear in the US. For example, I usually wear a US 9, so I will need to order a US 8 from Ted Baker. It's a bit of a hassle, but it's worth it to get the right size. Overall, I would recommend Ted Baker to anyone who is looking for stylish and trendy shoes, but just be aware of their return policy and sizing.

I recently ordered a handbag from Ted Baker's website about 5 weeks ago, but unfortunately, I still haven't received my order. When I tried to track my order, it said that it had been delivered and even had a picture of the delivery, but it wasn't my house. I emailed the company, and they apologized and said that it was probably the driver's fault.

However, I was still disappointed and decided to email Ted Baker directly to inquire about my order. They said that they were looking into it, but I still haven't received any updates. It's frustrating to see such a big brand have such poor service. I can't believe that people still order from them. Something needs to be done legally to hold them accountable for their poor service.

I really hope that Ted Baker can sort out this issue soon. It's unacceptable that I can't even get through to them on the phone. As a loyal customer, I expect better service from them. I hope that they can improve their service in the future.

I've bought stuff from Ted Baker's website a few times, but I'm not too happy with the service. They say that standard delivery should take 3-5 days, but it's been 10 days now and I still haven't gotten my stuff. I tried to cancel my order, but they told me it's already been sent out and they can't tell me when it'll arrive. I looked at other reviews and it seems like this happens a lot - some people never even get their stuff! I'd say you should avoid ordering from them online if you can. The service is just terrible.

I gotta say, I'm pretty bummed out about my experience with Ted Baker's online service. I ordered a dress and a T-shirt, but when my package arrived, only the dress was in there. I tried calling their customer service line a bunch of times, but either I was stuck on hold for what felt like an eternity or the call just straight up disconnected. And when I sent them an email about my missing T-shirt, I didn't get a response for over a week, even though their website said they'd get back to me within 72 hours.

To make matters worse, when I went to one of their physical stores to see if they could help me out, they basically told me that they couldn't do anything about online purchases. Talk about frustrating!

It's a real shame, too, because I actually really like Ted Baker's designs and have a bunch of their clothes. But after this experience, I don't think I'll be buying anything from them again. It's just not worth the hassle.

Ted Baker is a clothing store that I recently shopped at online. I must say, I was not impressed with their customer service. I paid the full price for my purchase, but unfortunately, they lost my package. It took them a whopping 3 weeks to refund my money, and then another 2 weeks for the new item I purchased to arrive. I was not happy about this at all.

To make matters worse, I decided to return the dress I purchased because I already had something similar. When I went to the store to return it, they told me they don't accept returns there. I was so confused and frustrated. I mean, what kind of store doesn't accept returns? I later found out that they don't accept Karlan payment, but I didn't even use that payment plan. It was just a mess.

The worst part is that they never apologized for their mistake or the inconvenience they caused me. It took me over 2 months to finally get my money back, and I was not happy about it. Overall, I would not recommend shopping at Ted Baker. Their customer service is terrible, and it's just not worth the hassle.

I recently visited Ted Baker at Yorkdale mall and I must say, I was quite disappointed with my experience. I was dressed in a casual outfit consisting of shorts, a t-shirt, and a billabong hoodie, and I had my Louis Vuitton never full with me. I was on the hunt for a quilted handbag and had my eye on the pink version. However, as soon as I picked it up, a sales associate came up to me and snatched it away, asking if there was something she could help me with.

I explained that I was interested in the bag and she simply replied with an "Oh." I then attempted to reach for the black version of the bag, but the sales associate literally tried to hip check me out of the store. My 6-year-old granddaughter even noticed the hostility and said, "Nana, she does not want you here." I couldn't agree more.

I left the store feeling disappointed and frustrated. I had really wanted that bag, but the poor customer service left a bad taste in my mouth. It's a shame because I had been a fan of Ted Baker's designs for quite some time, but after this experience, I don't think I'll be returning anytime soon.

In the end, I decided to take my business elsewhere and headed straight to Louis Vuitton. I was greeted with a warm welcome and excellent customer service, which only solidified my decision to never return to Ted Baker. It's a shame that such a well-known brand would allow their employees to treat customers in such a disrespectful manner.

I recently made a purchase on Ted Baker's website during a sale event. I was excited to get my hands on a couple of dresses that caught my eye. However, after waiting for 3 business days, I noticed that my order had not been shipped yet. I decided to give their customer service a call to inquire about the delay. Unfortunately, the person I spoke with seemed disorganized and unable to provide me with a clear answer. It was disappointing to see that they were not up to the challenge of fulfilling orders on a timely basis.

Due to the lack of progress, I decided to cancel my order. However, I still wanted to get my hands on those dresses. So, I decided to place another order and paid an additional $30 to receive them in 2 days. Unfortunately, it has now been 5 days, and I still have not received any shipping confirmation. I am starting to get worried about whether or not I will receive my items. I decided to give their customer service a call again, and they refunded the $30 I paid for expedited shipping. They also told me that they are not like Amazon, which I found to be a poor excuse for their incompetence.

As someone who shops online frequently, I have to say that this experience has been quite disappointing. It's not often that I encounter companies that handle online sales in such a disorganized manner. I would advise anyone considering making a purchase on Ted Baker's website to do so at their own risk.

I gotta say, I'm pretty bummed out about my experience with Ted Baker. I was really excited to purchase an item to gift to a friend, so I reached out to the team to ask about the packaging. They assured me that it would come in a branded box, which would be perfect for me to wrap up and give as a gift.

But when the item arrived, it was in a sad little bag that looked like it had been through the wringer. There were wet spots on it, and it looked like someone had stepped on it. And to make matters worse, the item inside the bag was just shoved into a torn polybag. Not a good look, Ted Baker.

I tried to get in touch with the team to see if they could fix the situation. I called them up and sent a couple of emails, but I didn't get any response. It's really disappointing to see that they don't seem to care about their customers or follow through on the promises they make.

Overall, I wouldn't recommend Ted Baker based on my experience. It's a shame, because I was really looking forward to giving that gift. But I guess I'll have to find something else now.

done. It's a shame because I used to love Ted Baker's clothes and their website is really easy to use. But after this experience, I don't think I can trust them anymore. It's really disappointing because I was hoping to find some nice outfits for an upcoming event, but now I'll have to look elsewhere. I hope they can improve their customer service in the future because it's really important to treat customers with respect and not make assumptions about them. Overall, I would not recommend shopping at Ted Baker based on my experience.

I gotta say, I was pretty disappointed with my experience shopping on Ted Baker's website. I ordered three items on August 11th, 2022 and paid extra for next day delivery. But by that same evening, two of the items were cancelled by Ted Baker. I was pretty bummed, but at least I still had one item on the way, right? Wrong. That one item never arrived.

I've been emailing customer service every day for the past ten days, asking for a refund. And while they do respond, they keep blaming the carrier, Evri. I don't get it - my transaction was with Ted Baker, not Evri. But apparently, there's nothing they can do. I've seen a lot of reviews online with similar issues, and the chat agent told me that the website stock is about a day behind when you order. So sometimes, orders are cancelled. That's pretty frustrating, if you ask me.

At this point, I'm having to dispute the transaction through my bank. It's a huge hassle, and I wouldn't wish it on anyone. If you're a fan of Ted Baker clothing, I'd suggest going to the shop if you can. The online experience has been really poor for me, and I can only see it getting worse as Christmas approaches.