Fashion Nova
Reviews and Complaints

As someone who loves to stay trendy and experiment with different styles, my experiences with Fashion Nova have been quite mixed. While the selection is vast and the prices are affordable, the delivery process has been a major letdown. I placed an order for shoes a while back, and to my dismay, the delivery is still pending. The delay has been frustrating, especially since it was my first order with them. I've been considering exploring other options due to this disappointing experience. Hopefully, they can improve their delivery services to match their trendy fashion offerings.

FashionNova is an amazing company. I have ordered from them twice... a total of 10 items. 5 each order and I have not been overly disappointed. All items looked exactly as they were pictured. Only issue I had was one of the dresses I received fit more like an XS then a small. But it fit my younger cousin beautifully and she was super happy to take it off my hands. Overall it wasn't enough of an issue to waver my 5 star rating. I love fashion nova and will continue to do business with this company.

I love that Fashionnova gives different varieties of clothes and also the good quality of the clothes always got me back at their website. Till today, I had been buying from them for more than 3 years. And also kudos to their accurate display of clothes measurements, I would know which fits me and what not. Although the time factor is an issue, as most of the items on stock are usually stated to be shipped out for 7-14 days, I had to wait for 3 weeks. Other than that, Fashionnova is great for me :)

Usually, online shops doesnt care about shipping at all and items are usually wrecked when it arrives your households. Fear not though, ordering here in fashion nova will turn things making the bad happenings into good. An evidence is the my order, a skirt, two of them actually that arrived in my household just 3 days after payment confirmation. I could say that they handled the products well and no defects has been scouted. Thanks for the great job you did, as thanks, I will order some more later.

I was skeptical the first time like I stated but now they are my go to site for anything from basics like tshirts and jeans or an outfit to go out. Now they have a kids line. I can't wait to shop for my daughter. The only time my shipment was delayed was Labor Day weekend because they had a huge sale. But they did communicate with you and let you know. Everything came and fit great! Love their clothes especially for the price because they always have a WORKING discount code. I've never paid for anything full price from FashionNova.

I was finding for a pure black jeans thatll fit my size and to my dismay, nothing came up when I searched the net. Luckily, my friend told me about fashion nova and she says that it has a diverse choice of women apparels. So quickly tried it and looked up my desired item. It was there! The size that fits me. I was really excited and quickly went to pay thru their online payment stuff. It was quick, thankfully. Right now the jeans Ive ordered is on its way to me and probably will come by tomorrow. Will keep this post updated. Thank you fashion nova!

Shapely women should never worry about not getting the perfect clothing for them because Fashion Nova has tops, jackets, rompers, dresses and more clothes that plus size women can wear. It is hard to find tops for someone as curvaceous as me but when I got Jacqueline Chiffon top in royal blue, it was just amazing. The keyhole back is a tease and the side ruched detail separates this top from the usual shirt. I live in Canada and I got my item after five days as promised. I have found the shop for me and that's Fashion Nova. I will keep coming back for more!

I wish I can give them 0 stars for the customer service. I placed an order and an old address automatically was entered when I used Apple Pay. I contacted fashion nova immediately. I asked them to edit my address they were unable to. So I asked them to cancel the order and I'll just reorder. They refused to cancel my order or even try to work with me. They sent my items to the wrong address. I even called the carrier to edit address they told me if fashion asked them to they can. Fashion nova told me no. They are to big of a company to not have Better customer service.

I bought a wedding dress, which turned out to be too small. I don't want to bother with returning anything, which I don't really bother with any site. It's not a particular problem with this company, I just don't bother with any other site. I'm grateful they had this dress (a long sleeve, high neck, open back, long, sequin wedding dress, the Ameera Dress), but I need to purchase a larger size. I will keep both dresses. Tracking my package was super easy. Navigating the site is easy as well, I can find my product easily. Size range and availability is great! Super accessible fashion for a great price. Again, very thankful to have found this dress after years - yes, years - of searching. Very pleased with packaging. I would recommend this site to family and friends.

Let's say they know what there doing because I live in a small suburban country town where every one wants to be who they cant be and turns out all my friends wanted to try to be like me and Fashola nova helped save my style because they keep me wearing amazing quality at fair prices and staying unique and not giving up my unique sense of style that everybody loves weither it's at home or traveling abroad and complete stranger ask me about my outfit I'm never shy to tell people where my gear came from and usually most of my outfit is a fashion nova inspired outfit. Only complaining I can do is sometimes rompers or jumpsuits are made weird and I hade to take them to a seamstress cause they have had to much material in weird places. Other then that as long as you know your sizes in store I e never had issues ordering my same size dead on online with them and fitting amazing.
Thank you for keeping this Nana looking stunning and having ppl questioning my age all over the world.

At first I was very skeptical of ordering from here because of all the bad reviews they have. But they have such cute clothes, I wanted to try it out for myself. I was very nervous at first but I still had some hope. I made two separate orders, one with a little bit more items than the other. A shipping label was created for both not even 12 hours after placing both orders. They were both in transit about 1 day later and the next day they both arrived at my location. Everything fit me pretty well and to my liking so that was great. Both packages arrived super quickly also. I can say I am very happy to have ordered from fashion nova, the quality of clothing is good, shipping is fast, and I look great in my new clothes!;)
The reason for me making two separate orders was because I wanted to try out two different sizes in jeans and I didn't realize I should've done that the first time around!
But that wasn't a problem at all.
I live about an hour or two from L. A where they are shipping stuff from so maybe that's why I didn't have a problem with shipping. I had a great experience and I think people should try it out for themselves before going based off of reviews. You never know.

Fashionnova's got a very cool website for their collections. I love how easy it is to order from this shop. Their goods are pretty satisfying, too. I'll definitely recommend this to friends and colleagues.

I was looking for an affordable dress to go with my black heeled boots for a party on the weekend and I was so glad that my friend recommended me this shop. I got two dresses for my budget and they were lovely.

Unauthorized billing on checking account. One of our debit cards was hacked. Will speak with Chase fraud dept. and put a hold on the unauthorized charge. Then have said card replaced. Any updates and I will inform.

I was so worried because I needed to buy a silver dress for a party last weekend and I don't know where to go. Good thing Mary recommended me this shop. I got my order delivered extra early to make it for the event.

I ordered a dress which turned out to be a little bigger then expected. Nice material. Came in under 2 weeks. I do not have anything bad to say. I have placed another order, excited to see how the next order turns out.

With Fashion Nova, I get quality clothes for affordable prices. It's like the best of both worlds. They give out discounts and sales, too. I love that their delivery service is so convenient, I don't need to worry about my purchases.

Fashion Nova never fails to please me with my purchases and their delivery services. I bought my friend a hoodie for her birthday. It was a lovely fit and of top quality, too. It was also decently-priced.. She loved it, by the way. Your shop is a blessing.

They are awesome. I've gotten all my merchandise on time. One dress had a broke chain but without hesitation they shipped me a new one the next day and i couldn't be happier. I will be shopping with them quite often. All the stuff i got was great quality. They are very communicative and efficient

I like the improvements that you guys are making. I'm extremely happy with my order. I was so bright and shine on my birthday. Fashion nova keep doing your best to me you are the best. Critics help people make progress, I like that you guys use the critics to improve instead of giving up. You really made me happy on my birthday, excellent. I will definitely order again. If you guys need pictures for promotion, feel free to contact me via email. I will give you guy picture for free.❤️❤️

I made a purchase from Fashion Nova on November 26, 2024. I paid for expedited shipping for it to be shipped to me overnight. It is now December 6, and I still have not received my package. There was no customer service number for me to contact Fashion Nova every time I try to enter my email for them to contact me. It says that my email is not valid. However, my email is valid. I want to file a complaint against Fashion Nova. Where is my package?

Both orders were cancelled after being made, I can under the cancellation of the order #134814513 because I put in the wrong billing address.

but order 134862140 all information is correct.

don't have any other form of payment to try to make another order.

can you please you try to rectify this. or send it to the correct department.

Thank you

Shop with caution! Ive sent over 4 emails with NO response, called and left voicemails with NEVER getting a response, my bank actually even called and they transferred her to some shop in the mall in Florida? She wasn't happy. I even tried getting ahold of them on Instagram and they BLOCKED AND DELETED my comments just simply asking about my order. I had to dispute them with my bank because I placed an order on Jan. 15 to get this jumpsuit that would be perfect for my birthday in a few months and got a bra along with it because I needed one with the type of jumpsuit it was. Anyways, they took the money out that same day and then a few days pass and still no tracking info even though they claim 2 day shipping... so I try emailing them asking if there was a problem or what is going on? I never hear anything back, but later that day on Jan. 18 they send out shipping and tracking info. I was just happy to finally have the chance to track it and its on its way! They said it was scheduled to be delivered Jan. 21. Jan. 20 came around (Friday) and at 9pm they email me saying "oops out of stock here is a $21 refund on this gift card, just use code during checkout" and let me remind you... the jumpsuit I purchased was 29.99 ALONE... plus I paid for the 12.99 bra and the $6.00... but they only want to give me $21.00? I thought it was weird hey sent me tracking and shipping info that stated that the jumpsuit was in it? So I went to check on their website and the jumpsuit was STILL in stock in EVERY size... so I was thinking maybe it was a glitch and somehow they messed up. SO stupid me, I order again trying to get that dang jumpsuit and used the gif card they "refunded" me with and also paid EXTRA and $6 shipping just in order to try to get the jumpsuit again that they said was out of stock... So I order it and some boots to go along with it because I figured mine as well order something else too since i'm ordering and they have their $6 shipping fee and also this "string me along" bodysuit I saw last minute that i fell in love with. I placed that order and was excited! AGAIN the day before my shipment was supposed to be here they sent an email not even saying it the jumpsuit was out of stock but just refunding my money on a gift card without any reason given... and AGAIN it was only $23.00 when the jumpsuit is $29.99 plus $6 for shipping! I was furious at this point because they don't allow "cash back" only refunds on gift cards so you are forced to purchase through them again, and thats how they get you and then you have to pay extra $6 for shopping costs. When my package did finally come... the two out of three items were there (because they just wanted to refund me for the bodysuit) and those two items were the WRONG SIZE! It even stated on the receipt (which I have pics of and wish I could post) that the size in the bodysuit was XS and size 5.5 in the boots... AND guess what their policy is on bodysuits?!? NO RETURNS OR EXCHANGES NO EXCEPTIONS. SO. I ordered an EXTRA SMALL and received an EXTRA LARGE, there is literally no way I could fit that and now am stuck with a $22.99 bodysuit that I can't wear, return, or exchange because they messed up on their part, even though it clearly states XS, they just failed to read the receipt correctly. AND want to know another funny thing? On the tag of the body suit it CLEARLY states $12.97, but I was charged $22.99? I don't know what they are doing, but when I noticed that my jaw dropped. They literally sold me a bodysuit originally priced $12.97 IN THE WRONG SIZE for $22.99! Like HOW CAN THEY DO THAT?! And for my boots? They are a 6.5! Which they kind of work, but are not fitting enough to where I would be comfortable wearing them out. Then the fabric on the heel of one of the boots has glued seemed and & it's coming apart? I paid $52 for poorly made boots... and I am so worried the heel will break in half if I actually wear them for an extended period of time... I just am so so upset and dissapointed with Fashion Nova and my first time trying to purchase from them. ALL I wanted was to look cute for my birthday, but Fashion Nova failed to deliever my items.
After trying to email and call them, like I said earlier I finally tried contacting them on Instagram and asking them on there what was going on, and they just kept deleting any of my comments asking about my purchase and then blocked me. So I tried on my old account to ask again why they did that and SAME thing. Very unprofessional on their part, and I believe if you are going to try go operate a business dealing with other peoples hard earned cash, then you NEED to listen to your customers and TRY and WANT to help them, not delete their comments and block them when they simply want to know about their order because no one will email or answer the phone. I just am so disappointed!
You may get your stuff, you may not... and if you do it may not even be the right size and you may not be able to return it. SO the risk is yours. I just know I will NEVERRRRRRRRR order or spend my heard earned money on Fashion Nova ever again because they can't simply run their company properly for their customers. Hope the best to all... and happy smart shopping!

[UPDATES 23/05/2018]
Fashion Nova is a scam.
Even all website with review functionality give us Consumer Alert! Saying that they are trying to artificially inflate the rating of their business (http://take.ms/ElRXb and http://take.ms/PQuZQ)!

They are thieves. They stole my money and do not want to send it back.
Here's a thing.
Ladies, if you are in the same situation as I am then start a fight.
- I purchased items and they were in stock.
- Payment (MY MONEY, REAL MONEY, $$$) went successfully.
- I recieved CONFIRMATION that my parcel is on it's way.
But little did I know that after that I will receive notification saying "OOPS, you're items out of stock we will give you an e-giftcard".

Now, Fashion nova, I want to ask you:
1. IS IT MY PROBLEM THAT I PAID AND WAS NOTIFIED THAT I WON"T GET MY ITEM DUE TO YOU BEING OUT OF STOCK WHEN THIS ITEM ON YOUR SITE IS MARKED AS AVAILABLE?
2. WHY WON'T YOU SEND ME THIS ITEM ONCE IT IS BACK SINCE IT'S YOUR FAULT?
3. WHO TOLD YOU THAT I'M YOUR INVESTOR? WHO ALLOWED YOU TO TAKE MY MONEY WITHOUT ANY PERMISSION?
4. WHEN THE F... WILL I GET FULL REFUND ON MY CREDIT CARD BACK?

After tonns of attempts to talk with their customer service, they told me that they started MONEY REFUND process (http://take.ms/hL5kF and http://take.ms/rr8ml), but in reality they did not do anything. How did I know that? I went to my Bank and provided all information I had about this situation, they said that they wil take care of that. And they did. I got my refund AFTER 5 WEEKS from the moment "Fashion nova is a scam" company told me so.

But you know what's funny?

Fashion Nova returned not all of my money back as a refund! And meanwhile they sent me a message saying that the proceeded all refund (http://take.ms/p3h2pI)! THEY EVEN CALCULATED THE AMOUT TO BE REFUNDED! (http://take.ms/J4DyI). Instead of the overall sum they had to pay me they paid only $27.98! Where is my $5.59?
SCAMMERS! SCAMMERS! SCAMMERS!

I NEED MY MONEY BACK.

I'm sick and tired of these frauds. We need to SUE THEM. And institute CLASS ACTION on the grounds on ILLICIT ENRICHMENT.
So everyone, who got suffered from Fashion Nova - send a message to my lawyer's email ***@gibsondunn.com along with description of what happened with a theme "Fashion Nova Class Action".

[UPDATES 19/05/2018]:
Fashionnova sold items that were not in stock and instead of giving my money back decided to issue me a f. Gift card. I told them that they cannot use my money if they won't ship the items I PAID for.

I placed my order (#[protected]) on March 13,2018 - take.ms/31iq1
I did several attemts to contact them - all faild. And only after I posted my review about Fashionnova not giving me my money back, not wanting to return my money, and after I contacted my Bank to return my money back in accordance with the sum, they returned my money. AND NOT ALL OF THEM!

That's insane!

Several times Fashionnova lied to their customers:
1. They told me that refund has been proceeded on March 17 (http://take.ms/Q3HUP) but it has been done only on April 26! http://take.ms/h2PBP
2. Instead of the overall sum they has to pay me back $33.57 (http://take.ms/vFP0i), but in reality they refunded only $27.98! Where is my $5.59?

Listen all Fashionnova customers - that is a true scam. I suggest you to not shop there and just go to some trustworthy websites.

But if you in the same situation as I am now - call the police and tell them that you faced illicit enrichment and let police do it's job.
Go to your bank and show all information you have. They will help you.
And you have the VOICE to speak out. To show everyone that Fashionnova is a true scam.

[UPDATES]:
I placed my order (#[protected]) on March 13,2018 - http://take.ms/31iq1
They told me that my order has been shipped on March 17,2018 - http://take.ms/6D796
When I asked fashionnova about my parcel being stucked somewhere without any movements they told me that everything's ok and I can track my parcel %put_a_name_of_any_tracking_websites%. Which of course I did, but what I saw shocked me:
-my parcel has not even had a pre-shippment info by the time they declared they shipped my order to me (which was March 18), instead it was made on March 20 - http://take.ms/y8v5g.
And today is March 27 and no movement has been done yet! - http://take.ms/iXS6h

And what Fashionnova has on their site is absolutely a bllsht - http://take.ms/QPHTc
I made my order almost 14 (!) days ago and it has not been even shipped to me yet!

And no proof about my money to be refunded has been given to me as well. And I am not their investor and they have no rights to keep, use or balckmail me with my money. This can be considerd as illicit enrichment.

Ladies and gentlemen, this is a legit case for which Fashionnova can be sued.

I will keep all of you updated as much as possible.

===========================
[03/18/2018]
Hey there Fashionnova
You sold me items and then told me that they are not available anymore. You gave me no choice in replacing these items, because placing 2 orders requires 2 times shipment. You said that you issued me a gift card with the amount of money that I PAID you already, which i don't need.

I do not need your giftcard, I need my money back. You are not a bank that can keep my money on your bank account. You have no rights to keep my money. You don't provide a good you return money back.

If you don't have these items and if you would never ship them to me than I don't have any reason to keep MY MONEY on your bank account.

I am not an investor.

So I demand my money to be returned. Provide me with full refund for all items that were never shipped to me to my bank account stated in the order. Otherwise I will see it as a illicit enrichment and will sue you.

Best regards,
Your ex-customer
(order number - #[protected])

P.S. To all customers that saw Fashion nova PR campaign on Instagram and so on (thanks Cardi B for promoting such a $#*!ty company as Fashion nova really is) - DO NOT BUY IN FASHION NOVA. Think twice! All of these items are created in Chine so there is a very big chance that you will see the very same items on other websites. Moreover, do not believe photos on their website. Their items never look like that. They also delete all 1, 2, 3-stars reviews.

Supposed to be delivered on Dec 5 and have not received my package through USPS. No help from FN as to where my order is. Fashion Nova Order #XXXXXXXX Supposed to be delivered on Dec 5 and have not received my package through USPS. No help from FN as to where my order is. Fashion Nova Order #XXXXXXXX Fashion Nova Case Claim #XXXXXXXX USPS tracking #XXXXXXXXXXXXXXXXXXXXXX Summary: Fashion Nova claims to have a delay in delivering my package, according to their system. While USPS has yet to pick up my package according to their system via my tracking number. I'm utterly confused and disappointed and I cannot speak to anyone to help with this issue. I just want the package that I paid for. I don't know if it's lost or actually delayed. This is my first time having an issue with USPS and Fashion Nova. I know that it's hectic during this time of year but the fact that I can't get any decent communication is extremely disappointing. I placed an order on November 27th for *** through FN's website, using PayPal's Pay in 4 payment installments. As of now, I've only paid a quarter of my payments so I am not looking for a refund. However, I have another payment due this weekend and I do not want to keep paying for a package that I have not received! On December 1st, I received an email from Fashion Nova, stating that my order was on its way and I was to expect it on December 5th. I had also received my tracking number for *** I've never heard of any *** before or it being associated with USPS. I checked my tracking number's status as the days went by. According to USPS's system, my package had yet to be picked up by them. It was stuck AND STILL IS STUCK on "USPS currently awaiting package". This makes no sense to me because when I would check FN's website via my order number, I would see that my package was moving until on the 4th of Dec, it was stalled in ***, *** I never received my package on the 5th of Dec. I figured because it was a Saturday that I would receive it on the following Monday. However, on the 8th, I checked FN's website again, using my order number and it said "Exception". My package was still stuck in ***, *** and showed as "delayed", according to Fashion Nova's website. I then checked my USPS tracking AGAIN and the status had not changed. I tried filing a claim through USPS, and it didn't work. I used Fashion Nova's virtual chat service and it was of no help. The bot said that a delivery attempt was made and my package wasn't able to be delivered. This made no sense to me as their system has my package stalled in NJ. On December 9th, I filed a claim on Fashion Nova's customer support page, inquiring about my package. I was emailed by their automated system, shortly after, saying that I would hear from a representative WITHIN 24 hours. I have yet to hear from anyone. I researched it seems that this has been happening to many customers and that they never hear back from FN, regarding these issues. I need my issue with my order to be resolved. Today is the 10th and I have tried Fashion Nova's customer support on their Twitter's FashionNovaHelp page and have received NO RESPONSE. I posted a review on BBB about my experience but now I am here escalating to a complaint. Even more confusing, I have received an email from Fashion Nova, asking to rate and review a product from the package I have yet to receive, so does this mean Fashion Nova has on record that my package is delivered? I want to state that I have been a long-time customer of Fashion Nova. I've heard complaints about their bad service and delivery issues but I have been fortunate enough to never have had any issues with them, till now. This is the absolute worst. I understand that its the Holidays, but I have purchased items during the holidays and have had no problems. I also understand that there is a pandemic and that USPS may be having issues. MY PROBLEM is that there is no communication and no effort in resolutions for thousands of disgruntled and cheated customers. Desired Outcome I would like clarification on where my package is and if possible, have it delivered to me. If not possi

Dear Valued Customer and associates, This a formal complaint against your company, staff, policies, and procedures concerning my interaction with your call center on February 26th, 2021. My complaint has also been sent to all necessary governing bodies with a vested interest. Context: On February 13th, 2021, I purchased 3 items from your website for my birthday trip scheduled for March 3rd, 2021. I received an email confirmation shortly thereafter confirming my purchase with a confirmation number. I received communication that the order was ready to be shipped on February 14th, 2021. On February 17th, 2021 via email I was informed my order was on its way and should arrive to me by February 22nd, 2021. Concerned that I had not received anything, I emailed your company via the website on February 25th, 2021, and received a generic response. As of February 26th, 2021 I have yet to receive my package and your staff was unable to articulate why. Reason for my complaint: My wife and I spent a little over 4 hours attempting to resolve this matter in an amicable way. Per the last update on your website, the package is in Lombard, IL. We contacted the post office, UPS, FedEx, and DHL trying to locate the package with hopes that we could come and pick it up. As I mentioned earlier, the items were for a birthday trip. Neither of the mentioned facilities could find anything with my information. My wife found your customer service number online with hopes of a resolution. We spoke with a representative who was extremely polite and to his credit, tried but could not assist me due to the limited resources available to him and understanding of the process. He continued to read the same information I could see online, the items were shipped and in Lombard as of February 22nd. He was extremely helpful in helping us understand the delivery service being used since that information was missing from all of the communication sent to my email. While the representative was still on the phone, my wife tracked the package on the United Delivery Service website. To our dismay, there was confirmation of a shipping label but no confirmation of a package being received. At that point, my wife called the delivery service to get more information. The representative informed my wife that when your trailer arrived, the package was not there. At this point, you all were notified that the trailer was short and that your customer service department needed to reach out to your logistics team to resolve the issue. She also pointed out that the tracking number that is currently being tracked is not the package but the trailer that was intending to carry the package. All of this information was relayed to your representative. He continued to let us know that his records indicated that it was shipped. It was clear the conversation was not going to be productive so I requested for the items to be reshipped or my money to be refunded in full. He said your policy would not allow him to reship or refund because the records indicate they were shipped on February 14th. After several attempts to get him to understand that the package never left your facility, we requested a supervisor. He attempted to get a supervisor for almost an hour, with no luck. I was placed on hold several times, while he attempted to get help to assist with his escalation, and apparently, no one was available. He then attempted to offer me a refund for my shipping cost. I declined because that did not solve my issue nor would it have been satisfactory given the circumstances. Finally, my wife called on her phone and the situation got worse. She was connected to a female representative and immediately requested to speak with a supervisor to file a complaint. The representative refused to escalate the call claiming that she needed to know why first. My wife declined to inform her of the reason and asked again to speak with a supervisor since it was a matter that she could not resolve. The representative refused again and said she could not get her to a supervisor unless she had an account to reference. So my wife provided my name, our address, and my order number. After providing the information, she declined to get a supervisor and offered to put her on the callback list for a callback within the next day or two. After several requests later, she finally agreed to reach a supervisor and muted the phone (when on hold, there's music). After several minutes, she came back to the line and informed my wife that there was only 1 supervisor on-site and she was busy with other calls. We requested to hold and wait due to the nature of the call. Your representative continued to try and convince us otherwise. We requested the supervisors, supervisors, we asked if she could email all of your leadership, and was still denied. It was clear at this point we were being dismissed and would need to escalate a complaint beyond your company. My wife expressed our concerns. Your company illegally took money from my account without any intentions of providing me the merchandise. The items never shipped and I was never going to receive them. This is a direct violation of my civil rights as a consumer. Your practices are deceptive and abusive. Not to mention several call center/employer/business violations regarding support staff regardless if they're onshore or not. Our next course of action is to report your company and staff to our local authorities, Attorney General, BBB, and the Federal Trade Commission. I want either a full refund or an overnight delivery of the items I purchased by March 2nd. Your representative was extremely rude and suggested we call back in the morning. We declined again and suggested she email or relay the message to whomever she was communicating with when she placed us on hold. Once it was understood, we were not getting off the phone, she said the supervisor was available. Supervisor Jane Doe took the call and it was explained to her what the delivery service suggested. She continued to provide us with the same information as the representatives. She declined to refund the money stating I needed to wait an additional 7 to 10 business days since the items were shipped. This is unacceptable. Why would we need to wait when it was already confirmed by the delivery service you selected that there was no package at their facility. When asked where the package was, she kept repeating it was shipped. How is that possible when your website placed the package in Lombard? She didn't know why or what was in Lombard. As my wife was expressing concern and reiterating our request, your supervisor hung up and sent us to your survey line. To add further injury to insult, I received an email later that evening telling me the package is still in transit and that I should wait another 7 days. Also, a code for 25% off that expires February 28th, 2021. This is not a solution to my issues with your company.

I made an order placement on March 1st. but i did not receive confirmation text or email. the money is also taken from my account I want to know what's going on. I got the two day 2-day delivery.

Can you please help me know what's going on?

-Ama Amponsah

Email Address used to place the [protected]@gmail.com

Billing and/or Shipping Address-301 Lowes St. apt 315

Dayton, OH 45409 United States

Order Date and Amount-

March 02, 2024

It was the first time buying from fashion nova, Im from germany. I thought since fashion nova is a well known company that it is to be trusted but it is the worst company ever! Please don’t buy from them! I placed an order 1 MONTH ago and it was immediately cancelled for whatever reason, so I placed and other one (almost 700€ for both) and they cancelled the order again. It’s been a month and I still don’t got my money back. I already sent so many emails and the only answers I get are bots telling me that monay gets refunded in 7 days but as I said it’s been a MONTH. NEVER BUYING FROM THEM AGAIN neither should you, trust me. Im thinking of suing them for this one.

I received my order. I simply need to return some items for a different size. I needed assistance my order number had no items for return. After numerous calls to customer service and the California store. I could not get it to work. I tried the new help assistance on line with no results.

I am very fond of fashion nova line of clothing and this is my first return. I pray that someone can assist me. I would like to continue to be a customer.

Transaction ID

8GW59383412666917

Transaction date

29 December 2023 7:27:49 PM GMT-8

Merchant

Fashion Nova

[protected]@fashionnova.com

+1 [protected]

Instructions to merchant

You haven't entered any instructions.

Invoice ID

riqisC9ewd7nwXXxUxGztndVT

Shipping address

Faye Stewart

24928 148th Rd

Rosedale, NY 11422

United States

Shipping details

The seller hasn’t provided any shipping details yet.

Description Unit price Qty Amount

Reese Maxi Dress - Green - XL $49.99 USD 1 $49.99 USD

Discount -$9.99 USD 1 -$9.99 USD

Subtotal $40.00 USD

Shipping and handling $6.99 USD

Total $46.99 USD

Sent to [protected]@fashionnova.com

Sent from [protected]@yahoo.com

On order number #[protected] dated 12/20/2023..

I did not receive item #JU697 2X- the Analissa Pullover Hoodie- RED

All other items requested were in the delivery.

Please forward the item purchased, I received the red jogging pants but not the hoodie.

Please confirm receipt and send confirmation and replacement instructions.

Thank You, Rhonda Robinson

My orders [protected] & [protected] were both cancelled on 22nd and 25th Nov 2023 respectively.

It’s been 10 days and I am yet to get a refund for either of them.

Amounts are $250.27(N205,593.75) and $311.89 (N250,883.50) respectively.

I urgently need this refund because I am a business owner and this is delaying my business. This is my first time ordering from Fashion nova and I am so confused.

Ordered on the 26th

2nd order 5th

Time is 02:00

I done a order next day it cancelled no refund so redone it but spent even more money this time and havnt been told when I will be receiving this refund aswell can this issue be resolved pls I just wanted to treat myself I need that refund. the order number doesn’t work either so can’t even check the order can I couldn’t find an email to contact urselfs

[protected]@gmail.com