Fashion Nova’s earns a 4.1-star rating from 7324 reviews, showing that the majority of shoppers are very satisfied with their purchases.
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3 ordered items never received
November 14th 2016: My online shipment has reached their facility, yet they do not acknowledge it. My shipment was sent back to them because of an error on my address. Canada Post confirms that my item has reached its initial sender's address successfully. However, customer service denies it, and insist that they don't have any record of it, yet I have proof with someone's signature from their delivery facility that they received it. Now, that is just WRONG. As a company, it doesn't matter how much money you make, integrity and honesty is everything. I've spent money for items that never got to me, and nobody from Fashion Nova's customer service department seemed to care, with their short answers and none-efficient approach in resolving the problem. It's a shame, because i love their products, but their customer service has totally turned me OFF.
very low quality
I received my package several days ago and was super excited until I actually opened it! Clothing looked nothing like pictures on their website and everything was made from very chap and low quality material. Two dresses were extremely small and did not fit at all. Contacting with FashionNova customer support got me nowhere and all I was offered was a store credit!
They actually said that I have to ship everything back (and pay for the return shipping) and will get a credit! They said that they don't do refunds! Where's the logic? I don't see any.
My advice is to stay far away from FashionNova. Not the best place to shop.
Replied
this is just ridiculous!!
I have ordered several items from www.fashionnova.com over a month ago I have yet to receive my items! When I contacted them they said that my order was shipped a long time ago. They gave me a tracking number and it still said "processing"! When I asked for a refund they stopped replying to my messages and they are still ignoring me! I called from another number and they finally picked up, but when I told them who I was, they promised to call back and disconnected! I guess they decided to keep my money and my products.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
stole my credit card information!
I've ordered from this website a couple of times, but was absolutely disappointed and decided not to order anything again. But then they stole my credit card information and someone bought several things from FashionNovawas and paid with my card! I called them numerous times, but they never picked up the phone. I also tried to email them, but received no...
Read full review of Fashion Nova and 4 commentsnever received items
I've ordered some products from FashionNova about three weeks ago and two days later my tracking information stopped updating. I have never had a problem with receiving my items until now. I tried to contact them many time but there was no response. I have no idea where my things are or will they ever be delivered. In my opinion this is not a reputable company so I suggest not ordering from them. I doubt that I will ever get anything, but I will make sure to tell everyone about these scam artists.
I haven't received full order
I ordered shorts, shoes, handbag and sunglasses from the website www.fashionova.com. I got only the cheapest things – shoes and shorts. I sent multiple emails to the seller and asked about other things, but he simply stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
Read full review of Fashion Nova and 79 commentsFashion Nova Reviews 0
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About Fashion Nova
The brand is known for its attention-grabbing styles that showcase the latest trends in fashion. Fashion Nova releases hundreds of new styles every week, ensuring that there's always something fresh and exciting for customers to choose from. Whether you're looking for figure-flattering dresses, jeans that hug your curves, trendy bodysuits, or statement pieces that are perfect for a night out, Fashion Nova has got you covered.
One of the unique aspects of Fashion Nova is their dedication to inclusivity. The brand offers clothing in a wide range of sizes, with options ranging from XS to 3X. Additionally, Fashion Nova offers a selection of styles specifically designed for curvy women, providing fashionable and flattering options in sizes 1X to 3X.
The brand has garnered a large following on social media, with celebrities like Cardi B, Kylie Jenner, and Amber Rose spotted wearing their designs. Fashion Nova's popularity can also be attributed to their affordable price point, making trendy fashion accessible to everyone.
In addition to their clothing offerings, Fashion Nova also offers a variety of accessories, including jewelry, shoes, and handbags, providing everything needed to complete a head-to-toe look.
Overall, Fashion Nova has quickly established itself as a favorite shopping destination for fashionable women looking for trendy yet affordable clothing. With its inclusive sizing and commitment to staying on top of the latest fashion trends, it comes as no surprise that the brand continues to receive rave reviews from customers all over the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
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Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.
Overview of Fashion Nova complaint handling
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Fashion Nova Contacts
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Fashion Nova phone numbers+1 (800) 866-0286+1 (800) 866-0286Click up if you have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (800) 866-0286 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone number 24 24 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 866-0286 phone numberCustomer Service+1 (800) 222-1811+1 (800) 222-1811Click up if you have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 34 34 users reported that they have successfully reached Fashion Nova by calling +1 (800) 222-1811 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone number 79 79 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (800) 222-1811 phone numberCustomer Service+1 (818) 347-6500+1 (818) 347-6500Click up if you have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 2 2 users reported that they have successfully reached Fashion Nova by calling +1 (818) 347-6500 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number 1 1 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 347-6500 phone number33%Confidence scoreWestfield Topanga+1 (323) 888-1071+1 (323) 888-1071Click up if you have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (323) 888-1071 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (323) 888-1071 phone numberMontebello TownCenter+1 (818) 891-3400+1 (818) 891-3400Click up if you have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 891-3400 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 891-3400 phone numberPanorama Mall+1 (818) 238-0022+1 (818) 238-0022Click up if you have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 238-0022 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 238-0022 phone numberBurbank TownCenter+1 (818) 341-4600+1 (818) 341-4600Click up if you have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have successfully reached Fashion Nova by calling +1 (818) 341-4600 phone number Click down if you have unsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone number 0 0 users reported that they have UNsuccessfully reached Fashion Nova by calling +1 (818) 341-4600 phone numberNorthridge Mall
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Fashion Nova emailsinfo@fashionnova.com100%Confidence score: 100%Supportmonique@fashionnova.com100%Confidence score: 100%Supportlegal@fashionnova.com97%Confidence score: 97%Legalsupport@fashionnova.com96%Confidence score: 96%Support
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Fashion Nova address437 S Broadway, Los Angeles, California, 90013-1102, United States
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Fashion Nova social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all Fashion Nova contacts
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